I finally started taking care of my skin seriously this year, and Ciara has been wonderful. She…read moreexplains everything so thoroughly and always makes the best decisions for your skin. I haven't had any cystic acne come back since I started seeing her, which has been a huge confidence boost. She's super transparent, knowledgeable, and genuinely cares about your results. We'll be starting VI peels soon, and I'm really excited!

Dominick was great! knows what he's talking about. very professional and knowledgeabl. I would…read morehighly recommend. -Jose

This is my second time here and I love it! Everyone is so kind and welcoming. Nurse Practitioner…read moreRebecca is so knowledgeable and professional. Everyone here is professional really, and I know the price says it's $$$. However, there's always a discount and I genuinely believe you get what you pay for. Honestly the only place I'd consider going to as I age, and they inspire me on my nursing journey too!

LOVE LOVE LOVE Monica! I am so glad I found my go-to…read moreesthetician! She is so knowledgeable and takes the time to answer any questions I have. The Diamond Glow Facial is the best. 10/10 recommend her!

Ive had such an amazing experience with Jennifer kang at Skin Spirit Long Beach 2nd PCH! From the…read moremoment I walk in, I feel completely comfortable and taken care of. Jenn is incredibly knowledgeable, attentive, and takes the time to really understand my goals before starting any treatment. I honestly couldn't be happier with the results. Everything looks so natural and refreshed--exactly what I was hoping for. She has a true eye for detail and a very gentle approach, which makes the whole process smooth and virtually painless. What I appreciated most is how she explains everything clearly, answered all my questions, and makes sure I feel comfortable every step of the way. It never feel rushed, and her professionalism and warmth really stands out. If you're considering Botox or filler, I highly recommend her. She's truly talented at what she does, and I Iam definitely coming back to see her !

I think it's important to share great experiences - for the provider and potential trial customers…read more Selecting a new med spa is a big deal financially and physically. My experience with Madi was 10/10. She was present, knowledgeable, fully engaged in the consultation discussion and what I found incredible... she was VERY comfortable and transparent talking about money! $$$ People who have a healthy relationship with money have no issues discussing it opening - and she did. No arrogance, no ego, not afraid to just state the expense without hesitation. So many people do not understand how important this is. Because she was so open that allowed us to plan potential future treatments, explore possible options and generally have a great experience - without pressure or confusion. Madi was a pro. She rocks not only her profession, but the whole customer experience.

My husband and I have been coming here for months, and we couldn't be happier with our experience…read more The staff is always welcoming, professional, and genuinely helpful. Every visit has been smooth from start to finish, and we really appreciate how easy they make the whole process. We especially love the Lipo Den Plus and the NAD shots -- we've definitely noticed a difference since starting both. Overall, it's been a great experience, and we highly recommend it!

To cut to the chase, I'll keep this brief: I am not a fan of this place at all…read more If you need medication, go through Lilly Direct. It's cheaper, and you know you're getting the real thing. This place refused to show me what they were injecting into my body and couldn't tell me what brand they use. After I repeatedly expressed concern, especially since the medication wasn't doing much at all, the guy finally walked in cupping the vial in his hand with a sticker slapped on it. I'd never seen the label or heard of the company, and it very clearly looked hand-applied. Super sketchy. I've since seen other reviews claiming their medication was expired. But I can't find those reviews now? Everything they use is compounded, and was it tirzepitide or semaglutide? I was told I got both, but semaglutide is less, and I was paying for Tirzepitide. when you ask direct questions, they play dumb or straight up lie to your face. This happened nearly EVERY TIME I WENT . The doctor who signed me up told me one price. The following week, I came in and suddenly the price was different by more than a hundred dollars. and they refused to honor what I was promised, even though I was told it would be honored if I came in by the end of the week. The doctor was standing right there and pretended she didn't know me and claimed she wasn't the one who signed me up. She absolutely was. She had no problem taking my money, though. At one point she had me second-guessing myself because she swore it wasn't her, yes she lied to my face. I think they were hoping I'd let it go. I didn't . I asked the woman at the front desk, who literally had my file open, who the doctor was that I met with. She looked at the file, and stared not saying a word. surprise: it was the same doctor who had just said she'd never seen me. That was the biggest red flag of all. I should have cut my losses and left but I stayed with them thinking I didn't have a better option. The shot before my last one was a completely different consistency and entirely different color than what I'd been given before. They have a file on me as a patient and should be guiding my care, yet I was told I needed to ask for whatever they gave me previously?!?! Wild to think these "doctors" don't read or know their own patients' files. Had I known about Lilly Direct sooner, I would've gone there first. At least you know you're getting pure medication that hasn't been cut with anything else. You get the vials, you know what's going into your body and you're not "hoping" for the best. This place is a scam. Don't waste your money. Maybe I'll grow a tail later from whatever they injected into me, who knows. Expensive lesson learned, but do your research before handing this place a dime. One of the shadiest, sketchiest operations I've ever been to in my life. Ps everyone who works there looks miserable btw. I would be too if I worked at a place that was shady and lying and scamming people . Do your research, Lilly Directors IS cheaper! Don't give this place a dime or your time.

I cannot say enough great things about Polished RX and Michelle Kauffman and her staff. I've had…read morefacials done here. I've had all sorts a great wonderful things done here and everyone here works with the upmost, professionalism, kindness and consideration as far as doing what's best for the client! I highly highly highly highly recommend Polish RX for EVERYTHING whether it be facials or Botox or filler's or skin products. Their skin products are bar none, the best you won't be sorry if you go there these people are wonderful!

I have been going here since it opened. The owner has been my esthetician for about 17 years…read more Everyone is shocked when i tell them I am over 40. Michelle provides professional and personal service, unique to whatever your dermatological and cosmetic needs may be. I have a severe problem with hyper-pigmentation and the different products and services support my beauty needs, perfectly!! The staff is so kind and genuine. I love that it is the perfect blend of professionalism and the coziness of home. Since I generally only see Michelle Kaufman, I can say that my experiences over the years have been nothing short of perfection. Anytime I need help or have a question, she is quick to respond with full explanation and benefits of any and all current and future treatments.

I got a hydrafacial at Omega Beaute with Angeline a few weeks ago and man does my skin feel good!…read moreAngeline took her time explaining the procedure and was so knowledgeable and most importantly welcoming. I was checked in by Regine who was so friendly and made me feel comfortable right away. The place is super clean, elegant, and relaxing in the midst of DTLB which was a really nice surprise. Prior to booking, Becca from their team took the time to reach out and answer all my questions and concerns which I really appreciated! I am still getting compliments on my skin and it's literally been 3 weeks. It's definitely a treat but my skin has never felt so clean, clear, and hydrated. Highly recommend if you haven't tried it yet! Worth it.

Came to this chic med spa down the street from my house in DTLB! This med spa is so convenient…read morethan driving to Beverly Hills or the OC! It's a one stop luxury med spa that offers so many amenities and products you can practically spend a whole day here to get pampered! I came here to try out the Morpheus 8 on my face and neck area I was treated by nurse Becca! She was very informative and gentle during the treatment. She has the best hands also for Botox and fillers! I would definitely come back for another session! Nurse Angeline and Regine are also great! They have such great energy and make you feel welcomed and comfortable . I recommend all my friends and family to come here for a self care day. Don't miss out on a girls day or a self care day.

Kelly Slater is amazing! Very caring staff and knowledgeable. Highly recommend this office.read more

My nurse co-workers recommended Dr. Young Kwak a few years ago. When someone in the medical field…read morerecommends a doctor you go. They were right! Dr. Kwak immediately puts you to ease with his professional and friendly personality. I've had multiple different procedures done by him, and I can honestly say he's very knowledgeable when it comes to dermatology. Also, his procedures have been quite painless. Another reason I like going to Dr. Kwak is of his excellent office staff, both front and back. They all have been so nice. I highly recommend Dr. Young Kwak if you need a dermatologist. Thank you.

The technicians that provide the service are extremely sweet & professional! They are 10/10. I've…read moredone tattoo removal & cool sculpting in multiple areas. My tattoo is still the same & cool sculpting was a waste of $2,100. The most unpleasant thing for me though, honestly, we're the 2 receptionists up front. Be ready to be looked up & down. They make it so hard to leave at the end of your appointment because they push you to sign up for other treatments. I get it, they probably make a commission out of it - but when you tell patients "you should get botox, you should get this, you need to get that." That becomes a problem. It's rude, unprofessional, & disgusting. I have 1 more cool sculpting session available but have decided to not use it. That's how bad these 2 receptionists were. Do not reccomend!

I love this location in particular. The staff is so sweet, accommodating, and professional. I've…read morebeen going w/my husband for two years. I've been to the Hermosa location which is not my fav (it's super off putting at that location staff wise) I have also been to the Huntington Beach location which is lovely. Staff is pleasant But, Long Beach has been our fav. It's clean, the nurses are more likely to rotate less at this location so, you develop a nice report with them. Unlike other locations you tend to have a different nurse every time, The young ladies up front are again just the sweetest and they remember your name which is refreshing. It shows you're not just a name in a book with a time slot next to it. I'd give the staff 10 stars if I could.

Honestly one of the best experiences I've had at an aesthetic practice. From the second I walked…read morein, the vibe felt good beautiful office, great energy, and everyone was genuinely kind and welcoming. I had injections with Carissa and was really impressed. I've been getting treatments for a long time, so I pay attention to technique, and she was so careful, thorough, and intentional with everything she did. She made me look so much more refreshed and balanced while still looking completely natural. I left feeling so beautiful and happy with the results. What I also love is that they offer so much in one place. I started my weight loss meds there too, and I'm already planning to come back for a surgery consult and a facial.

I went to Waltzman Institute on August 20, 2025 for a consultation for brachioplasty and an…read moreassessment for skin tightening procedures on my abdomen and thighs. Prior to this consultation I submitted photos and had multiple phone conversations with the patient coordinator Abagail. Abagail spent a long time with me on the phone answering all of my questions and was very helpful. We spent a lot of time searching for the right date to schedule the surgery, considering how long I would need for rehab, when my husband would be available to drive me afterwards, arranging a dog sitter, scheduling my pre-op appointment and all of the details which must be arranged around the surgery date. We finally agreed on the date of Thursday, September 18, 2025. I told my husband the date. He arranged his schedule of work, travel and meetings to be available during that time, I scheduled the dog sitter, I went to my pre-op appointment, I got clearance from my cardiologist and I was all ready to go on Thursday, Sept. 18. Then I went in for my consultation with Dr. Waltzman who I liked very much. We decided I would be a good candidate for the brachioplasty. He explained the likely outcome and the details of the rehab. He was also kind enough to let me know that I am not a good candidate for skin tightening procedures at my age, due to the lack of enough collagen to get good results from skin tightening procedures. I was very happy to then go to Abagail's office to pay for the procedure and finalize the schedule. That was when Abagail casually informed me that the date she and I had so carefully chosen, the one I had spent so much time making arrangements for, with my husband and his work, my dog sitter, my cardiologist, and my primary care doctor- she informed that this date was no longer available. I was so shocked when Abagail very casually informed me that she had given that surgery date to someone else. I asked her why she had not let me know that the date I had so carefully arranged for was a tentative date. She said that her policy was to not give priority to anyone. My response was that she certainly gave priority to someone else for that date when she had already promised it to me. Abagail declined to apologize to me or to acknowledge that she should have told me the date was tentative. She declined to be accountable at all for putting me in such an inconvenient position. I felt that I had been betrayed, or misled or manipulated or disrespected by this person who refused to take any responsibility. I followed up by calling and speaking to who I was told was the office manager at that time, whose name I do not remember. We had a very helpful conversation where I explained to the manager my experience with Abagail and how inconvenienced I was by being given a surgery date that was so casually withdrawn with no acknowledgement at all that she should have made it clear to me this date was tentative. The manager listened politely and thanked me for the feedback. I thought that was the end of the issue until yesterday. Yesterday I tried calling the Waltzman Institute to schedule a consultation for injections in my lower face. However, Makayla, who I spoke to today, said she had never spoken to me before, and is now the office manager. Makayla very authoritatively informed me that The Waltzman Institute is refusing to have me as a client. So today I learned that the Waltzman Institute has chosen to ignore a potential client's attempts at providing, what some professionals would consider to be valuable feedback. I am disappointed at this response and at how this supposed professional patient coordinator at a reputable medical practice was able to act in such an unprofessional way, refuse to own up to what she did, and then convince other staff members to not listen to me or to consider my feedback. These types of experiences are the most valuable learning experiences for all us, except for those who refuse to hear or listen to feedback, or for those who can't acknowledge their own accountability for their own mistakes, as in his case, when a client calls them on their responsibility to inform the client of all pertinent information pertaining to the surgical date. Before this encounter with Abagail, I was impressed with Dr. Waltzman, and I felt that, to him, earning the trust of his patients is a very important part of his practice. It is ironic that his own patient coordinator, along with the current office manager, should go behind his back to erode that trust . When I spoke to Makayla today, she verbally included Dr. Waltzman himself as one of the decision-makers who voted to ban me from his practice. However, I think that Dr. Waltzman will be ashamed when he learns of this sabotage. I hope that Abagail will at some point grow a seed of how to acknowledge her mistakes and learn that listening to feedback can be personal growth material.