Jitka and her crew are AWESOME! Servpro came to my rescue twice this year. I had water intrusion once and then a few moths later in another area. They assessed the damage and priced fairly. The second time they returned. They had to remove my floors, ceiling, drywall, damaged tiles, and furniture. They also neatly packed my belongings. They dried the areas of concern to prevent additional damage. Jitka was easy to communicate with and her crew worked in a timely manner and showed up promptly for all our scheduled meetings. Look no more. SERVER Malibu is the winner. read more

Jitka and her team were the utmost professional , experienced and kind. It was a no hassle we're there for you polite and respectful and kind people. Jitka took all of my text messages no matter what time of day or night. it was very easy to communicate with her and her team. I really appreciated this easy relaxed and her willingness to help me out with my limited time schedule during this stressful time with the remediation of my condominium. I was really impressed by the cleaning and thoroughness that her team did and how they accomplished so much as quickly as they did. They did not make a mess and everything was left clean, including the hallway carpet outside the condo. Jitka adjusted the cost down without any problems or issues when all of the services on the quote wasn't needed after all. She was very fair. I highly recommend her and her company and would use her again. read more

Could not recommend this team more highly. Our roof leaked after a botched solar panel installation and unfortunately there was quite a bit of damage to the house, which was an architectural home from the 50s. We had no idea what to expect from the process since we'd never gone through anything like this, and certainly didn't expect to receive such 5 star profession, kind, intelligent top quality service!! Seriously, some of the best service and quality i've ever experienced on a house project. And while it doesn't feel good to have to rip out your walls and ceilings and kitchen cabinets, Jitka and her team added zero additional stress, zero drama, they left the home cleaner than when they arrived. We feel so lucky in situation like we had to have a team like this. Absolute top quality. read more

Great service! Very communicative. Had zero problems scheduling and getting right to it. They had the work done very efficiently and quick. Highly recommended. read more

We highly recommend ServPro of Malibu! When we got flooded from rain last month New Years Eve day, They came out with their crew and got rid of our ruined carpet and padding , got their big blowers in to dry our foundation, and replaced the wet drywall to prevent mold. They were here in very fast time! Time was of the essence and I am very Thankful to them for coming to our rescue! read more

ServPro operated by Jitka is a great company. After I discovered water and mold from a damaged pipe inside a wall, I called Jitka at ServPro for help. She sent her team to my house soon afterwards to place dryers and fans around the affected areas. Due to mold and to create access for the plumbers, sections of dry wall needed to be cut out. The team protected the rest of the house from dry wall dust by sealing off the involved rooms with plastic sheeting. The drying process and the mold remediation took several days but in the end, the official mold inspector was satisfied with the mold removal result. Jitka is very pleasant and easy to work with. Her team is very professional and considerate. I definitely recommend Jitka and her ServPro company. read more

I wish I could give this company 6 stars! We had a surprise leak in our home that surprised us with a ceiling collapse. The team st ServPro was expeditious, worked an incredibly clean job site, had very helpful customer service to walk me through the process, and fair pricing. Highly highly highly recommend. Thank you! read more

Servpro - They even sealed off the area to protect the rest of the room! Very pleased. - Damage Restoration Near Me

Charlee and the team did a great job... highly recommend... had great knowledge very responsive got everything handled with the insurance for me. thank you for everything! read more

I can't give enough praise to Jitka Stanley and her excellent team at ServePro Malibu/Topanga. We were first directed to a different company by our insurance company, who failed to return our calls for 2 days following a time-sensitive flood in our home. We took matters into our own hands and found ServePro and Jitka (who is wonderful). They were instantly on our project, incredibly professional, thorough and responsive to our every need. As well as kind and understanding to how disruptive this situation can be. From demo, water mitigation and mold treatment. They were just fantastic in every way. Their follow-through was also superb. I would give them 10 stars if I could. Highly recommend. read more

Jitka was incredibly knowledgeable and helpful - making recommendations and referrals and taking her time to explain the logistics to me regularly - and Jesse who came out daily to check on the progress was prompt and communicative. I would definitely call them again in an emergency situation! read more

I can ALWAYS count on Servpro of Malibu/Topanga. Jitka and her crew have visited my home several times and always get the job done right . They are friendly, prepared and do a thorough job. Don't hesitate to call them - you will be glad you did. read more

Lovely crew!! And owner. Couldn't be nicer, more accommodating, or professional. Highly recommend for flood damage.

Servpro did a great job on the water damage in my house. I had an A/C leak from the hallway closet that damaged a few areas in the house. They made time for us in their busy schedule and kept me updated on the status throughout the whole process. They covered the areas from other areas that weren't affected so it wouldn't get dusty everywhere. I was also given great references for other things that needed to get fixed as a result of the damage, all of who also did a great job. read more

I was extrelmely pleased with Servpro of Malibu. They were extremly professional. They came on time , wore mask, gloves, etc. They explained what work was necessary to do . They were polite , on time and cleaned up well. Jitka the owner was friendly, warm understanding and guided me to different contractors to help me put my home back.. read more

Our HVAC leaked and caused water damage to our home. We called Servpro Malibu and they arrived onsite within two hours. Jesse and Gus were very nice and knowledgeable of the issue. They explained to my husband and I everything that needed to be done. Katrina in the office was very communicative throughout the whole process. Everyone was a pleasure to work with and I would recommend them to anyone who's dealing with water damage Thanks again Servpro Malibu read more

I cannot begin to express how horrible my experience was with this company. I hired them to clean my home after the Malibu fire. After being displaced with a baby for 2 months I came home to find my babies room covered in toxic ash. Through this process jitka and her team repeatedly lied to me and ultimately left me in an unsafe living situation for me and my baby. I strongly discourage anyone from using this service. read more

Horrible company. Not only did they do a bad job restoring my home post malibu fire. They also meddled with my insurance telling them my home was livable when they had not even seen it yet. This triggered my insurance company to reduce my payout significantly. Do yourself a favor and never work with them. read more

Great prompt service. Stephanie is the best! Made the process very easy during a stressful time.

Really good experience with ServPro Malibu. Very quick response time and very detailed. Thank you for helping us out!!!

Working with SERVEPRO of Malibu was a great experience. SERVPRO and Jitka Stanley, the Director of Operations, met every one of my expectations. Wonderful company who did exactly what they promised. read more

We recently had a major leak in our home. We reached out to serv pro and they provided us with excellent service to dry up the affected areas. Knowledgeable technicians, prompt service, excellent machines really helped get things done quickly. Aside from all this , every one was super nice. I higly recommend. read more

They did an outstanding job helping my family home with water damage. Very knowledgeable staff and process oriented approach to problem solving. I would highly recommend Servpro of Malibu! read more

We noticed our hardwood floor was buckling in our kitchen and when we took out the dishwasher we saw the cabinet and wall were speckled with mold. We called Jitka and she came the SAME DAY, then coordinated EVERY DETAIL with our insurance agent. She was so knowledgeable and responsive, whenever I had a question she had an answer, she made the process so easy. Her team came in right away and packed out my kitchen, then removed all the cabinets quickly and expertly, without harming the backsplash tile which I LOVE and can't get anymore. Then they coordinated next steps with the rebuild, putting us in touch with contractors and cabinet makers and flooring techs, all who came out right away to give us a bid. She knows great people and helped every step of the way, even after her work was done. If ever I have to deal with an emergency again she will be my first call. A++++ job, and so pleasant to deal with! read more

I came home to water damage from my supply line under the kitchen sink, Servpro Malibu came and assisted me with everything. I would like acknowledge Katrina she was phenomenal and very detailed she kept me informed throughout everything. The technicians were very nice and knowledgeable. I would highly recommend to others . read more

The team at Servpro Malibu has been a pleasure to work with. We needed immediate help with smoke abatement. Within 24 hour, Jitka had a crew out to our house with equipment set up. When we decided to keep the equipment for a few more days, Jitka had her team back out to our house to reevaluate and reposition the filters and after a few more days, the odor was gone. I recommend Jitka and her team with flying colors. read more

I just had Servpro come to my house and fix water damage and mold after we had a pipe leak. They were able to arrive the same day so that I could get my plumbing repaired ASAP so I would have water available for my family. When the guys came, they were very professional. When asked to take off shoes, they had booties. When I asked if they could keep their voice down because I my baby daughter was asleep, they whispered when in the house. They finished feast and even helped find out where the leak was coming from which the plumber could not would not even attempt hard to find. Additionally they helped with putting back our appliances so I wouldn't have to move heavy equipment around. When you call, you're also not put on hold for half an hour so extremely responsive team. Overall, 5 star service. read more

Jitka at SERVPRO made it possible for us to take an unknown situation and make it as comfortable as possible. We had water damage coming from a leak in an unknown location. Danny assessed the situation, explained what he saw and described clearly his recommendation. He was only interested in removing wallboard/tile in our shower that was necessary to find the source of the water. Other companies that we had give us an estimate used Mold scare tactics and bid out a job that far exceeded what was needed. SERVPRO estimated what was needed, explained the options and did the work in a quick professional manner. They were honest and I trusted them completely with what they were telling me. read more

I gave 5 stars to this company for their honest business practice. I was given a $2500 bid for mold removal in my home in the attic area from another company. They were planning to remove a portion of my living room ceiling and baseboard. It would have been a big messy and expensive job with the need to hire a second party to redo the missing ceiling and to put new baseboard and paint which was added expense. I called SERVPRO of Malibu, Topanga Canyon and Pacific Palisades to get a second bid for mold abatement to compare. They sent two men out who went into the attic and told me they found no mold, just some discoloration and black looking dust. They said the bubbling in my living room ceiling was just caused by moisture from a slow roof leak that affected the paint on my plaster living room ceiling. They said no damage was due to mold in the attic and I just needed someone to cosmetically fix and paint where the living room ceiling showed damage. Since the inspection was free, SERVPRO made no money! I recommend them and their representative Jitka for their good reputable business practice. read more

This is a very good Servpro. They stay in touch and coordinate well and charge fairly.

We were extremely happy with the provided services. Jitka and her staff were very professional, alway on time and did a fantastic job with water mitigation in our house. read more

Kent, Stephanie and their amazing techs did a wonderful mold remediation job in my home. After getting 3 bids I decided to go with Servpro of Malibu. Not because they were cheaper than the other two, not because they responded within the hour and not because they had different and safer methods. It was because they understood the grief and anger I was feeling. I couldn't believe they had a employee that came out and focused on my families needs and feelings and just let me vent. Yes, their prices were amazing, work was top notch and communication was Grade A! Thank you all so much! I don't think we could have survived this process without you!!!!! read more

My insurance company hired this firm to dry out my place after a water leak. They were friendly, and accommodated my schedule. The techs were helpful, very conscientious about my furniture and made me comfortable. They made coping with this stressful situation easier. Thanks guys. read more

Stephanie and the crew totally took care of us after severe water damage. Great customer service and the clean up went off without a hitch. I highly recommend this company. read more

Servrpro is a first class operation.. ON TIME , CLEAN and PROFESSIONAL .I will highly recommend for those that need remediation of water damage which I had in my house due to the rain this season. jidka , the owner is amazing!! read more

Jitka was AWESOME!!!! I have worked with this company before but not this branch. They were fantastic. VERY thorough, very honest, very straight forward and quick! They got to my house quickly, they did their work quickly and thoroughly. The guys working at my property were friendly and tidy and fantastic! Explained themselves every step of the way. HIGHLY recommend them! Trusted Jitka wholeheartedly and that's not always how I have felt by these type of remediation companies. They were FANTASTIC!! read more

Kent and crew are so fast, professional, and helpful. They came to our house on two different occasions for water damage. Not only that, they also relaid our entire carpet and replaced the carpet pad after our contractor completely screwed it up. We hope to never have problems again, but if we do, we will always call Kent and Jitka. They are so caring with their clients. If there was a 10 star, we'd give it to them. Thank you Kent and Jitka! read more

As luck have it, two of our family properties suffered water damage within 3 months of each other. ServPro Malibu remediated both properties. The entire team was professional, responsive and pro-active. I didn't have to call them to see what was going on. Jitka and Stephanie called each morning to confirm schedule and provided updates at end of day. To reduce the anxiety of water damage in your home. Here are the steps to follow. 1. call insurance agent/insurer about water damage asap!. 2. turn off water to prevent additional damage. 3. insurer will provide names of remediation companies. 4. call water remediation company. 5. schedule appointment. 6. remediation team arrives on scene. 7. inspects damage 8. takes pictures and measures area 9. ServPro to discuss preliminary findings and scope of work. 10.ServPro writes an official damage report and remediation plan: to include the existence of mold. 11. before authorizing any remediation work, call insurance agent and insurance company claims adjustor about remediation report and plan. Only authorize work if authorized by insurer. If you authorize without insurer approval, you might have to pay out of pocket. Any discussion of mold should take place only after steps 4 through 11 have been completed. Water damage in your home is difficult: emotionally and potentially financially. If you follow steps 1 through 11, it will eliminate much of the uncertainty. read more

I recently suffered major water damage when our water pipes in the bathroom ruptured. They were fast and efficient and had all the water cleaned up in hours - which prevented further damage. Thanks Kent & Servpro team. read more

One star because you can't give zero - I am a general contractor myself and used this company with much regret. Be very leery of this company and their practices. A lot of B.S. and inflated charges. But worst of all THEY DON'T HAVE A CONTRACTORS LICENSE, they will tell you they don't need one - false. My suggestion if you need this type of work find someone else read more

Recently had flood & they came out. I was impressed, till I got the estimate/invoice. They charged me over $2,300 in work they did not do. Used language insurance would not argue with, but never did some rooms they charged for. Charged for fans that they stored at my house. Did damage to my house. They are suing me to get the money for what they didn't do. They aren't happy because I didn't fall for their scare tactics re mold. They couldn't produce pix nor samples of mold. Just their claim. Tore out a little flooring, put it in black trash bag & put in my trash. Charged me for truckload and dump fees. It is definitely not above board. Oh, and took 15 minute jobs and rounded up to 3 hours for 2 men. Like move two boxes of Tupperware 10 feet. They are very cleaver and I've heard over and over the scare tactics that people fell for. Had two other professionals come in, take a look, and they said no such condition. When I wouldn't fall for scare tactics, they claimed all my walls were dry and left. Next day I had two professionals come and walls were still between 70% and 98% moist 4 feet up from floor. I believe they were trying to create a mold situation so they could say 'I told you so'. Avoid! read more