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    Serrano Family Flooring

    4.8 (25 reviews)
    Closed 9:00 am - 5:00 pm

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    Response time

    40 minutes

    Response rate

    100%

    Services - Serrano Family Flooring

    Carpet installation

    Serrano Family Flooring Photos

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    Recommended Reviews - Serrano Family Flooring

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    Garage bath tire tracks

    Serrano Family Flooring is the BEST from beginning to end! They are professional, reliable, excellent at what they do, and friendly too. Melissa has a great eye for design and will help you achieve your desired style. Angel clearly explains each step of the process and is always available to answer your questions. He lets you know the work schedule and his crew shows up on time. When changes needed to be made, they were always communicated in advance. The actual work crew was very good at their trade, making sure to line up patterned tiles precisely. The work crew was friendly, courteous, and respectful of our home. Each day, they cleaned up and left our home as tidy as possible, considering it was a construction zone. I would highly recommend using Serrano Family Flooring. It is a family business run with integrity. We recommend them to all of our friends and would definitely use them again if needed!

    Subtle herringbone backsplash. Looks great and they even did inside the window sill for us.

    I am so happy we decided to go with this company. We were looking to get laminate floors and a tile backsplash installed in our new home. We stopped by their showroom and Angel and Melissa were super helpful in picking out materials that fit our requests. They were knowledgeable, patient, and gave great advice that helped make our decision. Since it was a new home, we weren't living in the area yet, and Angel came out to take measurements on his own, discussed all details with us over the phone, and had a quote ready the next day. Once the project started, Angel and his crew took care of everything. There was great communication, everybody on his team was hardworking and friendly, and the quality of the work was amazing! We were dealing with some unfortunate outside circumstances and Angel really went above and beyond to help us and ensure our house was taken care of. I think any other company would have said "not my problem", but you can tell Angel really cares. We are so happy with the final product. I also appreciated that they were thankful to have us as a customer and were grateful that we chose to give them our business. Plus, it's always great to support a local, family owned and operated company. We will definitely be going back to them when we are ready to do tile flooring in our bathrooms. I highly recommend going with them as well!

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    4 months ago

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    Melissa M.

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    10 months ago

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    5 years ago

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    Melissa M.

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    Melissa M.

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    2 years ago

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    Melissa M.

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    15 years ago

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    10 years ago

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    Ask the Community - Serrano Family Flooring

    Review Highlights - Serrano Family Flooring

    We stopped by their showroom and Angel and Melissa were super helpful in picking out materials that fit our requests.

    Mentioned in 19 reviews

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    Flooring Direct Temecula

    4.2
    (124 reviews)

    NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

    Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

    IZ Flooring

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    (276 reviews)

    I talked to several vendors and eventually I chose IZ Flooring…read more They did pretty good job and I'm very happy with them. I'd use them again if I have future needs

    We had a terrific carpet buying and installation experience with IZ Flooring. We did our research…read morefirst and shopped a few different companies, but we ended up going with IZ Flooring due to their fabulous reviews and because of how quickly and professionally they responded. First, our rep Robert came to our house with tons of options and suggestions. He was able to give us a wide variety and help us select something that uniquely fit our style and budget. He was easy to get a hold of and responded quickly with any questions we had. When we came to the showroom, Robert dopped everything to lead us through the selection process. We could tell he was highly knowledgeable and much more intent on making us happy rather than upselling us on unnecessary products. When instillation day came our installers, Miguel and Israel, were also very professional and highly knowledgeable and skilled. Rarely have I seen harder workers than these two! Their attention to detail--such as lining up the carpet pattern on the stairs and making sure the cut pattern on the risers were balanced--was impressive. The entire job, including moving large furniture, was completed in two days. We couldn't be more pleased! We highly recommend this team for high quality products, professional treatment and advice, and an impressive installation experience.

    Friendly Flooring

    Friendly Flooring

    4.7
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    We've been customers of Friendly Flooring for a few years now, and Brock has consistently gone…read moreabove and beyond every single time. Whether we're placing a big order or just need something small, he's always just one text away and responds quickly. What really stands out is how he takes care of his customers he keeps you informed, walks you through the process, and makes sure you always know the next steps. There's never any confusion or guessing, which we really appreciate. Because of his top-tier service and reliability, we'll definitely continue to be loyal customers. Highly recommend working with Brock if you want someone dependable, responsive, and easy to work with.

    Working with Jason and his team at Friendly Flooring has been an awesome experience. His pricing…read morewas fair and service top notch. Brock at the shop is very knowledgeable about all different flooring types; helping up choose our material and color and very generous checking out their samples. The flooring we chose was backordered (confirmed by another company we had a quote from) but Jason found a little extra supply and was able to hold it for us quickly which moved our renovation along faster than it otherwise would have! Our installer was Lester and he was great. Very nice, very skilled, and was glad to answer questions and ask us questions along the way that would affect our install. We installed the Opulux Grandeur laminate and love how it looks. Here's to hoping it holds up as well as the manufacturer says it will!

    Serrano Family Flooring - countertopinstall - Updated August 2026

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