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Flooring Direct Temecula

4.3 (121 reviews)
Closed 9:30 am - 5:00 pm

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Response time

1 day

Response rate

100%

Services - Flooring Direct Temecula

Carpet installation

Carpet removal

Carpet restoration

4 More Services

Floor installation

Floor restoration

Tile installation or replacement

Tile removal

Flooring Direct Temecula Photos

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Recommended Reviews - Flooring Direct Temecula

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After - A kitchen features white cabinetry, a brick backsplash, and a countertop with bananas and a water bottle. A doorway leads to a dining area with a chandelier and window shutters.
Maria G.

I was looking to have a shower built and tiled for my master bathroom. When I found out that Bill also built showers, I was ecstatic. Bill and his team did such a great job with our previous floor installation, I didn't even bother to get other bids from other companies. I've had so much work done to the house, I wanted to hire someone I trusted. Once again, the demo guy, Huber, and his team arrived at 7AM on the dot (no exaggeration) and began taping off the area and removing the shower. They were very clean and fast. The plumber showed up as scheduled, and so did the tile guy, Jesse. Jesse had installed wood tile in a previous job, so I trusted his craftsmanship. He even turned the light off in the bathroom when stepping out, which I had asked him to do. He was very respectful of the home, and did a thorough cleanup at the end of each day. He worked on the shower for 7 days, and it was nice that he was personable and respectful. He did such a wonderful job on the shower. Bill came came to visit while Jesse was grouting the wood tile flooring. He even got down to help grout, even though he was wearing nice clothing. He definitely loves flooring and what he does. Since Bill was over to check the progress of the job, I figured I'd ask him about the grout that was crumbling on our kitchen backsplash (please note that this was done by another company). He told me the person didn't seal the bottom with caulk where the backsplash meets the countertop and told me what sealer to buy. After the job was completed, Bill texted me and asked me what color the grout was on our kitchen backsplash. He then asked if he could stop by to caulk the crumbling grout, which he did. It was a really nice surprise! That's just the kind of person Bill is. He only works with good people and it definitely shows by just how amazing the projects come out. We've never had to question where someone was at, because they always arrived on time and would get straight to work. Please consider Flooring Direct Temecula for your flooring and bathroom needs. Bill and his team are great!

A photo showing a section of wooden flooring with a visible chip or damage in one of the planks.

After 18 months we finally had our issue resolved. We had to file a claim with their insurance company, so we were paid against the bond they're obligated to carry as a contractor. Please, if you choose to work with these guys, be careful. Bill will promise you everything, and fail to deliver time and time again.

A detailed view of a wooden floor showing scratches, a crack, and surface wear.

I don't know if this going to end up in the review section but I'll give it a shot. I never do these things but this called for me saying something. Listen initially I thought Bill was fine and helpful getting the business and installing our LVP flooring back in 2021 however in summer of 2022 we had several issues with flooring planks breaking, slivers tearing off, our first stair and another one half way off broke off. I called dozens and dozens of times. I left messages. Also, I had his cell phone and we communicated via text early on however he no longer returned any of my texts. Once I had all my issues after now two years of no response I finally will be starting my first small claims court filling. It's incredibly unfortunate because I have four children, I coach most of their sports, I also have a job, and all the other elements of life that I would like to focus on, but I am still dealing with this 3+ years later all I can do is explain my situation and hopefully it helps someone and save someone the hassle that I've gone through I had to go back in to my first ever review and add photos and respond to a complete either made up lie job cause nothing in his response is true, we don't have a loft, he never replaced anything, we didn't sue yet, it's utterly crazy! People need to be warned! Every time we have people over they are like this is crazy you need to get an attorney. Finally getting one snd hope I save a few people with this review ‍

Vermont Maple laminate flooring
Daniela D.

After meeting with and getting quotes from five flooring companies, I felt confident that Flooring Direct Temecula was the best choice for us. Bill, the owner, was friendly, professional, responsive, and patient with all the questions I had while deciding what company to go, the process and timing of installation, and choosing carpet and flooring. He was very knowledgeable about products and installation. He offered competitive pricing and worked with my budget which was very important. Bill's son and sales associate were also very pleasant and helpful when I went in the store and changed my mind a thousand times on which flooring to get. In the end, both carpet and flooring installers did a fantastic job! They, too, were friendly, professional, and clean. I highly recommend Flooring Direct Temecula if you're looking to install carpet and/or laminate flooring.

A bright, empty living room features large windows, a ceiling fan, and a fireplace with tiled surround, with sunlight casting shadows on the carpet.
Amy B.

Needed to put new carpet in a condominium we are selling. Went in on a Monday and explained I needed it quickly. Job was installed and finished by Friday.

Unfinished bathroom baseboard - The image depicts a corner with a damaged baseboard and a transition between wood and tile flooring.
Bob T.

I held off a long time on this review, as I was waiting for Bill Norris, the owner, to fix a few residual issues. We had about 2k sq. ft of laminate flooring installed, and a bathtub remodeled to a walk in shower. Overall, they did a decent job in a reasonable period of time. The demo company they work with came on time, and were efficient and clean in removing old carpet, some tile and vinyl plank flooring we had down in various areas, as well as the old bathtub, toilet and tile surround. Bill had us hire an outside plumber to do the piping in the shower, install new valves for the sink in the bathroom, and set in a new toilet. He did a good job on all of this, as well. We're largely happy with the laminate. It is good quality, and was overall well-done. After the installation, there were a couple of areas where the laminate didn't lay flat. Bill sent his crew foreman out to correct it. It isn't perfect in a couple of places, but is much better after the adjustment he made. The shower was done by Bill himself, and he did a pretty good job. There are a few uneven tiles, and one area in the corner of the shower where water pools up, so you have to squeegee it to the drain to avoid standing water. The shower floor slope angle could, therefore, have been better. At Bill's suggestion, we hired an outside glazier to make and install the shower glass and door. They did a good job, although the "anti-spot" coating they applied was more expensive than we anticipated. We did have water come through where the glass door meets the wall, staining the baseboard, and Bill came out and put in a piece of silicone rubber there. My wife moved it to a better location, and it seems to be ok so far. We had a custom vanity made and installed by someone else, so Bill's crew couldn't complete the baseboard in the bathroom until that was done. Bill was supposed to come back to complete the job, but hasn't been back or responded to calls and texts for a few weeks now. The attached pictures are where the baseboard was left partially done, beside and behind the vanity. We found a small gap in the laminate in one bedroom, which was brought to Bill's attention, and was supposed to have been fixed. No action on that so far, either. Bill is pleasant enough to deal with, and was extremely responsive in the early stages of this project. We paid in full, on time, as requested. I am disappointed that he hasn't followed through on the remaining small issues. It leaves it "partially done". It looks like we either need to do this ourselves, or hire someone else. We are planning to remodel a master bath, and were considering having this company do it, however without the follow through, we're considering other options.

I bring receipts
Joanna B.

Initially I thought this was going to be THE ONE! The owner of the business called me within minutes of my inquiry online, I sent him photos and told him what my needs were. He educated me on what would be best (I have small kids) and I appreciated this. His price was literally half of Home Depot, score! Right?! I was ready to get measured and booked. But then I could not get a call or text back. I called the shop several times, left voicemails and even text the owner directly. I even called to ask if he was ok and make sure nothing happened bc I had never been ghosted by a business like this haha. Two stars bc I appreciate the lesson and some extra leverage to negotiate further but sheesh no call no show? I suppose that's a good sign that the economy is in full bloom since they must not need the business??

A series of text messages discussing a flooring project, scheduling an in-home measurement, and confirming the appointment.
Ndidi O.

Seems to be a hit or miss with this business. Bill called me immediately after I put In a request for lvp &carpet installation for my 4100sf home. He suggested I come in his showroom to look at samples which I did the next day. Picked out a few I liked and the guy there (Roger I think) got him on the phone and scheduled me for an appointment the next day between 1 and 2. He also wrote down my address on a piece of paper. I got home and immediately called Bill to reconfirm our appointment. I also sent him my address again because I read reviews on here about him being a no show for scheduled appointments and giving excuses about not having the correct address etc. Unfortunately the bad reviews are accurate. Bill never showed up or called to reschedule. Nothing at all. Thankfully he showed he is kinda unreliable/disorganized early on in the process before i have signed any contracts. In as much as I want to get a local contractor to handle my flooring needs, better to get someone that's reliable even if they aren't local. 1 star for the initial communication.

You can see the floor is not laying flat. It moves up and down when you walk on it.

Bill and his crew were very nice and did a good job, or so I thought. If you have no problems you are safe to go with him, but if there is a problem with your flooring good luck. I have over $7,000 worth of Luxery Vinyl Flooring that is buckling. Bill says it is the flooring material he installed not his installation. I had extra boxes of material and he would not even replace the areas that were buckling. I am now taking him to court after 3 years of getting no where. There was an indepentant report done by the manufacture of the flooring to see what the problem was. It was to be given to Bill a week after the guy was out there. I was told to ask for, it which I did but he has not given it to me.

Family room

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JJudy you are awesome! Thank you. Good luck on your move.

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Thanks Lisa! It was our pleasure.

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Yes, did a great job. Moved furniture out and back. I have one more room to go later.

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Ask the Community - Flooring Direct Temecula

What is the warranty on carpet and installation we purchased from your company in April 2023?

Depending on the style you selected it varies from 10 year- 15 Wear warranty. And labor is 2 years. What kind of problem are you having?

What is the warranty on the vinyl plank flooring?

Jeff the warranties vary from 10 year to lifetime on wear. I'm not trying to be evasive, but if you had a specific flooring, I can let you know exactly.

Do you offer financing plans?

Yes we have 6 months 0% oac for under $3000 and 12 months 0% oac for over $3000.

Does your service include removing old flooring and leveling the floor? I need to remove some tile and glued down hardwood prior to installing the new flooring.

Yes we are a complete flooring company. We handle everything , demo, material, floor prep, Installation, and baseboard. We have a showroom in Temecula and we offer free in home consultations as well.

Looking for someone to clean and polish my Travertine floors. Do you provide that service?

Sorry no I dont

We want to have baseboards installed in the first level of our house. Living, family, dining, bathroom, hall and laundry. Do you do baseboard Installation only? If so, how much do you charge?…

I am sorry we do not install base alone. We will install base if we have other work to do in the house.

View All 7 Questions

Review Highlights - Flooring Direct Temecula

Bill came to my home on time with flooring samples based on the information I gave at the time of booking.

Mentioned in 65 reviews

Read more highlights

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