I can't believe that I had not reviewed them all this time! We have gone through West Coast Flooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them. read more

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Recently we purchased carpet and hardwood flooring from Costso. They arranged West Coast Flooring to deliver and install the product. The installer, Rubin and staff, delivered and completed the job. The installers was absolutely outstanding in their work. Rubin and Erick went over and beyond what we expected. Their attention to detail was exceptional. We will be doing some additional upgrades in the near future. We certainly will demand Rubin and staff handle the work. Costco was wise in their selection of West Coast Flooring Center to handle the job. Well done Rubin read more

West Coast Flooring Center - Flooring Near Me - Temecula, California

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These guys do a great job. Just used them to do our upstairs flooring. Very friendly and efficient crew. Came in at the exact price they quoted and their price was 30% lower than what we were quoted from other companies. Highly recommend. read more

A huge shout out to Frank at West Coast Flooring. Frank was great to hear my needs and provided best options for my house. I selected the carpet and upgraded padding with memory foam for a great carpet feel under the feet for upstair bedrooms. Then I selected the LVP plank flooring for downstairs. I have a hard time visualizing things but Frank went above and beyond visiting my home several times with various samples and helping me finally narrowing the option. Then Frank project managed all the phases of demo to prep (tile, hardwood, vinyl, carpet) then seeing it thru with installation. Oh and then there was updating trim. You guessed it, I had no idea but Frank helped me with the selection best for my home with tall ceilings and style. It was easy to trust West Coast because of Frank. And also Rueben who was with the installation crew with managing the finishing crew with precision on trim, corners, rounded corners. West Coast has the best teams and timeliness with the whole project. read more

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This review is long overdue. As a person that usually rents a room, I was totally excited to get into my first house. After signing the lease & getting keys, I noticed things not apparent by a through quick walk through. The carpet had a horrible stench, was lifting & unsanitary. Anyways the slum lord Scott Travers represented by Rent Simpli finally agreed to pay half for carpet replacement. I got a quote from West Coast. Robert was very kind and was like why are you paying for this. He came out to measure & saw how bad it was. I just wanted the process over & to be able to walk around the house without shoes. It was a 1 guy installation team & it didn't take that long. He even cleaned up as he went along. I'd recommend this company as they were less expensive than others, service was great & quality of work. read more

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We have had experience dealing with this distributor twice now. Once in 2014 and again, in 2023. Both times have been excellent experiences. Originally, our building contractor had given us this helpful referral. The bonus, other than excellent customer service, was that they offer many more selections in flooring than those locally for me. I had already made calls to local flooring distributors and was informed they were unable to buy my flooring, so I might find something similar? Well, no. Back in 2014, I ripped out some pretty disgusting, 1970's green shag (ugh) carpeting only to discover the original wood flooring of my 102-year-old vintage house was damaged and very poor quality. We were forced to re-floor most of my house in either wood flooring or very similar laminate, with the exception of two recently carpeted bedrooms. So now, some 9 years later, I decided it was time to address that unfinished business. My biggest question was, would I still be able to get that same product? I am a kleptomaniac when it comes to saving receipts for house projects. Ah, hah! This was incredibly helpful in making sure I matched the old product. And West Coast was still in business! While West Coast no longer carried my brand, they made a quick call to the manufacturer, who was located about 4 hrs from here and confirmed they could still purchase the exact same flooring for me. Even more amazing, the price per square foot, compared to 9 years ago, was very close to being the same! How often does that happen these days? Within days of ordering, it had arrived at their facility. It was seamless. I am very pleased. And yes, we checked it before accepting it. It matched perfectly. My only regret was that they could not drop ship those 25 boxes, even though the delivery truck to their location passed right by my house. A 30-minute drive to conduct business with West Coast was well worth it. Thanks, guys, for all your help! read more

Helpful staff, willing to answer any questions you may have about flooring quality, types and pricing. Helped us buy our Coretec flooring.

Angel was very patient with our indecisiveness and timeline. During every visit, he, along with every other employee, was very helpful and courteous. This was our 2nd time using them for our whole house flooring project. We chose them over another local company because of the quality of the products. The installers were on time, clean and the finished project is very well done. read more

I tried to get a quote after shopping with them, they came and measured but never finished with pricing out my different flooring options, I went elsewhere. Plus they seem very politically concerned and I am not sure flooring company are the ones to lead in political action read more

Ruben, Faris and team did a spectacular job on installing our new floors! They were the hardest workers I've ever seen and their work was BEAUTIFUL!! I LOVE MY NEW FLOORS! Thank you West Coast Flooring Temecula! read more

These guys are fantastic. John the owner is great to work with. We just installed built-ins in the family room and wanted to match the counter tops to the other ones we had done in the house which we did with the same flooring we did the house in. John was able to locate the exact same flooring and save us the shipping cost too. Always top drawer. read more

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This review is long overdue but still relevant. In March 2024 I visited several local flooring companies to get a rough estimate on luxury vinyl plank flooring for our new build home. West Coast provided us with a reasonable estimate, but it wasn't the lowest, so when the time came to actually install the flooring I went back to another business at first. Unfortunately, after measuring the model floor, their actual bid for the job was substantially higher than I expected - higher even than the price from the builder! Long story short, I went back to West Coast. Frank stood by the original estimate and West Coast installed the flooring at a significant savings from the builder. West Coast's installer was very professional. When the close of escrow was delayed we had to push back the installation of the flooring. The installer was very flexible and kindly worked around the painters who had to come back a couple of times to do finish and touch-up work. Just a note: This is not our first experience with West Coast. In 2016, they installed beautiful hardwood floors in our previous home. Like this time, the price was very reasonable and the installation process was smooth and professional. We lived with those floors for nine years without any issues. We highly recommend West Coast Floors for price, product, and quality service. read more

West Coast Flooring Center - Flooring Near Me - Temecula, California

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We used West Coast Flooring twice and should have learned our lesson after the first time. This was by far the absolute worst experience dealing with a company from start to finish not once but twice. We had flooring done in January on one entire downstairs and the installation crew that was sent out had to tear the floor up 3 times due to improper installation and prep. They just poured leveler all over, did not smooth it or level it, they left a mound in front of our fireplace that you could put a marble on and watch it roll down the slope they left, there was a huge space in the area directly in front of our front door that you could see the flooring flex. They had to tear up the floor again to fix both areas which meant adding another day which could have been prevented by just doing it right the first time. The base trim they installed started coming off the walls within a week or so, they left gaps where the leveler was poured in between the flooring and the base trim. This was the first mistake we made. Communication with this company, the installers and customer is horrible and never on the same page. The second mistake we made was giving them another chance when we decided to do the entire upstairs carpeting this November. We requested to not have the same installers out so they sent out another installer this time. We were quoted this being a 2 day job by Rob, never given a contract to sign for it either. We're a family of 4 with 3 cats and 3 dogs with school and work schedules to balance on top of it. I asked Rob what areas were being done which day so we could have all the furniture taken apart and moved for them and then move everything back the 1st night so they could do the other area the second day. When the installers showed up there was only 2 of them, they had no clue what was told to us, didn't know they were supposed to be doing baseboards as well (this was no fault of the installers just poor communication once again from west coast). The first day not a lot ended up getting done and our two day job turned into a 3 day which turned into a 4th day which turned into a 5th day. We planned on 2 days and had family coming in from out of town that had to get a hotel for the first night they were here because the job took 3 extra days and we still had to put our house back together. The installers picked up the baseboards and installed them and being already frustrated about this once again we didn't pay attention to the baseboards that they were installing were only primed and not painted. They were not given the correct items when they picked up from west coast, so now we have brand new carpet installed with unpainted baseboards with filler all over them, scuff and other marks. They had to come back again and paint the entire upstairs base boards over the new carpet. The second set of installers had to fix the downstairs baseboards that the first company messed up as well as the one room of carpet that the first installers installed was coming up. After they looked at it there was not one of those strips that grip the carpet installed by the first company where the carpet meets the floor which is why it was coming up, they also pulled the corners off of the base trim and there were no nails in some of the pieces. Everything finally has been fixed but we will never use West Coast flooring again or recommend them to anybody. Use your best judgment when using this place. read more

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This is the second time I've purchased flooring from West Coast. Our salesman was Rob. He was so patient and helpful with purchasing our LVP flooring. The installers, Ruben and crew did a wonderful job. They went above and beyond. We were so pleased with the job they did. I was happy with the cost too. I definitely recommend West Coast Flooring. read more

In March, i worked with Faris at West Coast to have flooring put into my mother's home. We altready had existing hardwood flooring and Faris worked patiently and timely with us to obtain a great match. The installation was completed timely and the flooring techs worked closely with me to ensure rooms were prepared, arranged during installation and furniture was put back into place properly. I highly recommend this team of experts as they performed a professional job and we are very pleased with the floors. read more

We had to replace our entire house 4 year old flooring. New construction moisture problem. A sign of a good company is when problems and warranty issues come up is how they handle it. Greg and Ferris at West Coast jumped on our problem flooring and had the most professional crew out within weeks to seal concrete and replace entire house flooring. The crew left absolutely no mess and did a perfect floor finish and could not even tell all baseboards had been removed and replaced. It pays to use the right contractors. Thank alot. read more

This company was referred to me by my property manager for a relatively small project. I also requested quotes from 4 other very reputable companies (5 stars on Yelp). John, the owner, was very friendly and worked very fast. Upon seeing my property he gave me advice on what to do and what not to. He sounded very sincere. Most importantly, the price he quoted me was very reasonable. Among the other 4 companies, only 1 was close to his quote. Some company quoted me 3 times more than his. Can you believe it? Anyway, I went forward with this company and the result was very good. I will certainly consider them for future projects. read more

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I used this company a few years back and it was not the smoothest experience. However, had an issue with the carpet and West Coast honored the warranty, thank you Greg Kemp! Greg was responsive, helpful and had my best in mind. Service team that did the install was not only awesome, but excellent. Rubin (team lead) was incredible. They are busy, but were worth the wait. Thank you Irene for keeping the commitment! You knocked it out of the park. read more

Fantastic service and pricing. Frank, out sales counselor, was awesome from start to finish. He was patient and professional all the way. Ruben, our installation wizard and his crew were awesome. The quality work was obvious and their courtesy and genuine care for us were unbeatable. West Coast Flooring has a customer for life. read more

West coast flooring is great.i had frank the sales man.he was great.came out to do measurements and everything. Answered all my questions. The installers were great ruben is very good.he knows everything about flooring. Give them a try ..and they give you a 2 year warranty on there work... read more

This review is based on my customer service experience and not the product or installation: Costco contracts with this company and a guy name "Fares" came out to give me a quote. First, he was a very pleasant man. I told him what I was looking for and asked his opinion of which flooring option I should buy because I was going to be getting a puppy. He then asked me if we could both sit down. I obliged. Fares then went on to tell me he couldn't install flooring at that time in 'good conscious' because he KNEW my puppy would DESTROY it, so he told me he would prefer if I called him back AFTER my puppy was fully trained. I took his advice and was SO GLAD I did. Not only did my puppy chew six holes into my walls, she also had potty and poop accidents on my carpet frequently! In addition to this, I also purchased a kitten after the puppy who was doing the same! I was SO BLESSED to have Fares as my sales person. He saved me money and frustration! He also put me, the customer, ahead of his commission check! Thank you Costco for only contracting with the BEST, and thank you Fares for being the BEST!!! read more

We were assigned WCFlooring through our Costco purchase vinyl flooring and carpet. The salesman stated we could have upstairs and downstairs done separately. When the two installers arrived, they were expecting our entire house to be demo'd that day. BIG mistake letting them do it, so sorry I was nice about it. We were unable to prepare downstairs properly. Two antique pictures fell off the wall and were damaged. An antique Stickley chair stored in a section of the garage they were not to use, was scratched when they stacked baseboard on top, TV cables ripped off the wall not put back. The new fridge installed 2 days before, now sits a couple of inches further into the room. The front door has a gap of 3/4 " at the bottom should have had a door seal installed to take up the gap. Rotted baseboard in upstairs not replaced. They offered to come and inspect and do a few repairs, but not all the issues would be resolved, and they wanted the same crew, not going to happen. read more

West Coast Flooring Center - gap in plaster on stairs, ruler in picture - Flooring Near Me - Temecula, California

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Our process throughout with West Coast was fantastic having our luxury vinyl plank flooring installed. First was Rob. He was gracious during Covid-19 to answer all of our questions and provide feedback. He was very responsive to calls and emails, and helped us so much. Next was Jim and crew for the demo and install. Jim communicated well throughout and was able to handle the demo of our difficult bamboo floors. For install, his team was efficient and very respectful of our space. They checked in with us for styling questions. We hadn't moved in quite yet, and the team did a phenomenal job on the install. And the owner, who I spoke with via phone, is very personable and said if we had any problems to let him know. Needless to say, no problems at all and VERY happy with our floor. Thank you West Coast! read more

West Coast Flooring Center - Luxury vinyl plank and new baseboards. - Flooring Near Me - Temecula, California

I hired them to do my whole house with LVP they have a great selection and big and bright store and lots of choices. The people there are very nice to work with. read more

Frank was very helpful selecting the right product, and the installers arrived on schedule and on time and did a great job...!!

Frank did a great job helping us from start to finish for getting our new floors. I was surprised with how quickly he was able to come out and measure the whole house for the estimate. The whole process was very upfront and thorough, no unexpected charges and we were able to get our new floors installed within 3 weeks. the installers were fantastic as well! Highly recommend! we chose driftwood read more

West Coast Flooring Center - living room - Flooring Near Me - Temecula, California

Dealing with Frank was exceptionally nice. The crew that came to install our was very clean and professional. We would definitely recommend them to anyone looking to upgrade your flooring. read more

What a great transaction! Rob was proactive in finding our specific flooring and had it installed immediately. The floors look great, pricing was reasonable, and Rob followed through on everything he said he would. Don't hesitate to go to West Coast Flooring in Temecula. read more

Thank you Art for helping us find the perfect flooring for our home. We had nasty carpet and decent travertine when we bought it, but wanted to go with something more updated and long lasting with pets/kids. Art helped us pick out the most beautiful vinyl flooring and worked with us on financing it. We appreciate his time and expertise! The Innova brand is beautiful and I highly recommend it for anyone looking to update their floors to a vinyl product. West Coast Flooring has a ton of options! read more

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Turn around and walk away your wasting your time. They don't back their work and we turned them into the BBB upon which they failed to respond. I was ripped off and they refuse to make it right. Even the sales person Britney agreed the laminate flooring is flawed and my 19 year old daughter sat at her desk chair and the leg sank into one of the laminate boards . The store manager never came out to look at what we had going but rather decided site unseen it was our fault and it's at my cost to repair it and we only had the floor for less than a week ! read more

West Coast Flooring Center - Reported West Coast Flooring for over the top bad customer service to the BBB and they did not respond. - Flooring Near Me - Temecula, California

After quite a bit of research, I found that West Coast Flooring had very fair pricing for the LVP I was looking for. I worked with Rob, who has outstanding customer service. Even in the middle of a very busy week, he made time to meet me at my new build last minute since I was moving from out of town and happened to be out in the area for a short amount of time working on my new home. He had great ideas and input and I truly appreciated his guidance in selecting the final product (both LVP and carpet) that would work best for my needs. Cannot recommend working with Rob more! For install, the team was on-time, friendly and worked very fast. The end result is beautiful and just what I wanted. They did a great job and the quality of the LVP and carpet we selected is great. In full transparency, there was some minor damage to my walls and our baseboards that I was not happy with after install. I called Rob to discuss, and he offered to come out to look at everything with me and walk me through what is normal after install and what might not be. They even sent someone out to fix the areas that I requested which I really appreciated. Again, great customer service delivered by Rob. Overall, I would recommend! read more

West Coast Flooring Center - LVP and Carpet Install on Stairs. - Flooring Near Me - Temecula, California

Found this company through an insurance repair in 2017. Fast forward to 2021, went to see John to get wood & tile flooring installed. They have a large variety of different floor colors and materials. Very fair price on the job. I would recommend John and his company to anyone looking to get new floors. read more

After way overpaying for my house here in Temecula, I unfortunately found broken tiles and a hollow floor in my kid's restroom. With the fear of mold looming over my head, I had to act quick. I went to every flooring store within a 10 mile radius. Three of them were appointment only...and one never even called back. The rest were WAY overpriced and customer service was lackluster. Thank the heavens John, the owner, found me wandering in the store and explained the best choices for my flooring. I took some pictures of the existing flooring on my phone to show him and and HOLY CANNOLI he was able to find the exact same flooring! Any flooring professional will tell you this is next to impossible! This guy has been in the business for decades and really knows it inside and out. He seriously bent over backwards trying to help me. I've been so impressed with his knowledge and prices and that I'm seriously considering purchasing my floors and hiring his crew to replace the flooring in my house in Hawaii - pipe burst caused flooding. What's crazy is that they've done that before! One of his customers flew out his crew, equipment and flooring to Hawaii for a job for one simple reason- they are the best! Can't wait to use them again! Thanks for all your time and good work! read more

We are remodeling our entire house in Fallbrook. John goes above and beyond to help in any way he can. Our white oak floors are beautiful and his installers are the best. Carpet also looks great. We would highly recommend supporting this locally owned business and you will receive personalized service! read more

West Coast Flooring Center - White oak flooring. - Flooring Near Me - Temecula, California

Absolute the WORST flooring company! they are a Costco contracted installation Company. They installed my Laminate floor (about 2500 sq ft) in April 2022. Around the end of May/June, I noticed that a large bubble (about 7ft long by 5ft wide) started developing in my entry way, and other bubbles around the house (great room, kitchen, dining, etc). Long store short, they had to come out 4 times to do major repairs, to this very day my floor still has loose planks, unbalanced and separating. I eventually had to take them to Small Claims Court, in Riverside, Ca. (through Costco) another part of this equation, and won my case. If you use them, do it at your own risk (buyer beware). Any one who wants to see evidence, I can send pics of the multiple repair attempts, the current condition of my floor, etc. PLEASE DO YOUR RESEARCH BEFORE HIRING ANYONE FROM THIS COMPANY TO TOUCH YOUR FLOORS. read more

Brittany was our sales rep: Solid 5 Quality of product: Solid 5 Installation: Solid 5 Service after Sale: Solid 2 read more

Our experience with West Coast was average at first. The carpet was installed and end of story. Well, the carpet started to "wave up" in several spots. We called and spoke to the manager, Greg. He was the epitome of professionalism and took care of our issues in an efficient and timely manner. ALWAYS returned our phone calls. Excellent customer service on his part. I am actually giving Greg the five stars but West Coast contributed with a great selection and good pricing. read more

We are so happy with our new floors, John and his team did a great job and finished in one day! I am so glad that I looked around and found him here in Yelp! Highly recommended. read more

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I would absolutely never have this company do our floors again. We thought because we bought through Costco, we would get a quality product, fair price, and quality installation. Product is overpriced, quality is the worst that we have ever had. They literally cut the carpet wrong, set plugs of carpet in the holes to hide it and left. You could reach down and lift the pieces out. They replaced the carpet, but the quality is so bad that it looks horrible in a short period of time. They made me sign an agreement before they replaced it that would not give me a warranty, even though their installer was the problem. I can't imagine why Costco would do business with them. It is bad for their reputation. I will be much more careful in the future of Costco subcontractors. It seems like they jack up the price and ride along Costco's good name. read more

great price on engineered hardwood floor. Brittany was exceptionally helpful in finding a match to our existing flooring. Fernando installed a room in less than a day including baseboards. He is a real professional. read more

West Coast Flooring Center - new engineered hardwood floor. - Flooring Near Me - Temecula, California

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