It has been 2 years since we purchased and installed flooring from this company. It still has not…read morebuckled during the summer and holding up well. We had a good experience.

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Starting my review 1 year after install. Overall we had a poor experience for the following…read morereasons: 1. The general expectations for install were never communicated to us, we have never replaced flooring and didn't know they would be demoing the entire house and then installing, requiring us to vacate the home. For someone new, it's reasonable to assume they might go room by room? Maybe not. Setting out general expectations and timelines in advance would be great. 2. The job took much longer than originally stated. 3. Quality of baseboards that they replaced was much lower than what we originally had installed. 4. The overall quality of the install was poor. It was clear they had no idea how to work with this newer product. Especially when it came to the stairs which they redid and it's still not right. 5. Photos included of messy filler/caulking, install spaces between joints and large spaces next to walls, creaky steps (multiple). I waited one year to review as the sales person said that "of course the steps will creak when they are new but when they settle in it won't". I feel like they are "settled" now but they still creak like crazy. They weren't the cheapest quote we got, we thought we were getting quality install and were ok with paying more but that was not the case.

OP Flooring did our floors six months ago and I highly recommend them to anyone who asks. Our…read moreFloors were exactly what I wanted, the project was done on time and in budget - there were no add-on expenses or surprise charges. I received quotes from 2 other companies for my project, and OP Flooring was competitive. What really sold me was the helpful and understanding demeanor of Sheryl and her husband - as well as their excellent reviews. As a woman, sometimes contractors and workers give me a hard time for wanting things the way I want them. It was so refreshing to work with a woman-owned business. Sheryl understood our needs, answered my questions without talking down to me or making me feel silly for asking them, and just gave me an overall feeling that they were going to be easy to work with. And that feeling was 100% right! Every step of the process went smoothly, and their install team was superb! They cleaned up at the end of the day and were courteous, but most of all their craftsmanship was great. We had one spot that needed to be adjusted a few weeks after the initial install, and Sheryl and her team were out right away to fix it. All in all, I'd highly recommend OP flooring to anyone needing new flooring. I love my new floors!

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

I can't say enough good things about Darwin and his crew. They did the hardwood and baseboards in 3…read morerooms of our house and I couldn't be more pleased with the outcome. The main thing I like about Darwin is his HONESTY no hidden gotchas no BS. They show up on time the prices don't change and he is willing to work with you to figure out the best solution to your problem. He was willing to pick up material for us and bring it to the job site. His prices are very reasonable. He is perhaps one of the best contractors I have ever worked with. I would highly highly recommend Darwin and his crew.

Darwin and the crew was very nice and easy to deal with! Their work is pretty good and clean!! We…read moredefinitely recommend these guys!

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

We needed all the carpets removed in our 2,500 SF tri-level home in Idyllwild and replaced with…read morehigh quality planks. Ryan walked the home with us, brought some excellent "Made in the USA" samples and gave us a very fair price. A week or so later, Austin and his crew arrived, had the old carpets & padding out in 3 hours and started installing the new floor. There were a couple of areas that needed tending - screws added to the subfloor in this 45 year old home - and they eliminated the issue! The new flooring was finished exactly to the schedule they gave us - and it looks fantastic! Extraordinary attention to detail, an extremely polite crew that cleaned up after themselves every day and the finished floors are absolutely stunning! NICELY DONE, GUYS!!!

Friendly Flooring is definitely a gem of San Diego County! Jason was very professional, friendly,…read moreand his communication was exceptional. Within a week our old carpet and tiles were replaced by modern floors. Work was completed on time. As with everything in life there were potential hiccups and bumps along the way, but Jason addressed them promptly and professionally. Big THANK YOU to Jason, Brock, Herbert, Eric, Vito and everyone involved in the project! Definitely recommend Friendly Flooring.

We had approximately 1,100 square feet of TecSun laminate flooring installed to replace our dated…read morecarpet. The new flooring looks beautiful. Carpet removal and installation were accomplished in under a week. We appreciated Manny, Carlito, and Enrique's attention to detail and response to our requests during the installation. They are real professionals who worked quickly, efficiently, and were considerate of our need to live in the house during the project. They used great care in moving furniture around, and cleaning up each evening. Also a shoutout to Brock for his expert patient assistance in the showroom, helping us to decide the best product for our home and our needs. The estimator Tony, was great to work with as well, accommodating our schedule and getting back to us with fair pricing and flexible scheduling. I'd highly recommend Friendly Flooring. Quality products installed by real professionals.

Picking carpet felt like an intimidating choice, but Tommy made the whole process so smooth and…read morehelped me feel confident. He talked me through all my needs and preferences, helped me load a handful of samples into my car and didn't bat an eye when I kept them for a week. I wanted a fairly short turnaround time for measuring and installing and Direct Carpet had no issue with that. They ordered and received the carpet quickly and initially said our project may take a day and a half to install. My husband and I moved everything off our existing flooring so the Direct Carpet installers finished in just one day and we are so happy with the finished product!

They did an amazing job. I love my new carpet!!! Tony did a great job installing. Would highly…read morerecommend!!

I am one of those people who takes a lot of time making big choices. There is nothing more…read moredisappointing than making what you think is the right design selection, only to realize you got it wrong. Frank was the absolute best ever. He never, ever pushed me or made me feel bad for taking my time and exploring all possible options. His team of vendors were thoughtful, conscientious, efficient, and the end result is absolutely beautiful! This picky girl could not be any happier. I am grateful to Frank and all the vendors for being amazing to work with and doing their job with excellence.

I can't believe that I had not reviewed them all this time! We have gone through West Coast…read moreFlooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them.

I've redone many properties. However, I'm newer to this area so I don't have go to sources here…read moreyet. I hired a different local flooring place to mediocre results for another job recently. Total pain to deal with. Installation issues, excuses, inaccurate invoice balances and on and on. 3 months to get just two rooms of carpeting done. No way I was going to hire that company again for this next property I'm redoing. So, I stop in to Serrano Flooring to see what this place is about. Upon entering the building, it's amazing! WOW! Immaculate, MASSIVE selection of tiles, slabs, carpets...any type of flooring, counters etc you can think of are here. And, everyone so helpful. Frankie at the front desk is there to answer questions while also letting you be as you think and sort through what seems like an endless supply of choices. The selected product came in when they said it would. Installation date was as promised. Angel was immaculate, professional and courteous at the job site where this retro shag was going in as the senior owner and one evil cat were home! I now have a go to flooring, counter source that I can depend on and trust in the area. I highly recommend going in person to see the showroom and meet them.

I can't recommend Serrano Family Flooring enough! They truly came in and saved the day for us…read more We originally hired another flooring company that completed the demo and started the installation, but after finishing less than a quarter of the job, they essentially abandoned our project for 14 days. We were left with unfinished floors, poor workmanship, and a huge mess to figure out. That's when Serrano Family Flooring stepped in. They immediately helped me figure out what we needed, assisted me with ordering the additional flooring, and got our project back on track. They completed the installation in a timely manner, and the difference in workmanship was incredible. The entire crew was awesome -- on time, professional, neat and clean, respectful of our home, and true craftsmen. Our new laminate flooring looks absolutely beautiful. And my experience with Serrano went beyond the flooring. Melissa in the store helped me choose gorgeous natural limestone for our bathrooms, and Angel took an inspiration photo I showed him for our fireplace and turned it into a reality. He truly took my vision and created my dream fireplace. The craftsmanship is beautiful. After such a stressful experience with the original flooring company, having Serrano Family Flooring come in and take care of everything was such a relief. They showed up when they said they would, took pride in their work, and made sure everything was done right. I am incredibly grateful to the entire Serrano family and team. I would recommend them without hesitation to anyone looking for beautiful craftsmanship, professionalism, reliability, and a company that genuinely cares about its customers. Five stars doesn't feel like enough!

Drew and his team were great. They showed up on time every day of the job and were always…read moreprofessional. The quality of their work is also excellent the garage floors look amazing! If I remember correctly I think they were a couple of hundred dollars cheaper than the others I had contacted, but I would have probably used them even if they were a bit more because of all the great reviews on Yelp.

Zach was very professional. Explained everything that will be done and price was great…read more I really like how my garage floor turned out.