Disappointing and Concerning: SER Restaurant Review
Having been a loyal patron of Joselito for over two years--a tapas restaurant I consider a gold standard for exceptional food, service, and ambiance--I was thrilled to learn that SER was part of the same restaurant group. Naturally, my partner and I had high expectations for our first visit to SER in Arlington, VA. Unfortunately, what we encountered was a stark contrast, and I left with serious concerns about the restaurant's food safety standards.
Service: A Cold Reception
From the outset, the service was disappointing. Our server (whose name we sadly didn't catch) was terse, unwelcoming, and came across as though serving us was an inconvenience. Simple requests for dish recommendations or clean plates during our meal were met with short, condescending responses. This lack of warmth set a poor tone for the evening and was far removed from the attentive, professional service I've come to expect at Joselito.
Food Handling Concerns
One of the first dishes we ordered was Jamon Pata Negra, sliced tableside by what appeared to be the manager. While the meat was handled with tongs, he inexplicably placed crackers onto our plate with his bare hands. This immediately made both my partner and me uneasy. Despite our discomfort, we brushed it off, removed the crackers, and continued eating. In hindsight, this should have been a warning sign of larger food safety lapses to come.
The Food
We sampled a variety of dishes, including:
* Buñuelos
* Cazón Sardinas
* Montenebro
* Fiesta de Temporada
* Crudo de Atún
* Vieiras a la Plancha
* Magret de Pato (duck breast with creamy risotto)
Most of the dishes were cooked exceptionally well and mirrored the high quality I've come to expect from this restaurant group. However, the experience was overshadowed by a disturbing incident with the Magret de Pato. While eating, we discovered a large piece of plastic embedded in the risotto. Horrified, we immediately informed our server, who brought over the same manager from earlier. While he apologized and offered to replace the dish or remove it from our bill, the damage had already been done.
Serious Food Safety Violations
Between the mishandling of food by staff and finding foreign material in a dish, it's clear there are significant food safety issues at SER. If such glaring problems are evident in the dining area, one can only imagine the standards in the kitchen. This is not just disappointing but genuinely concerning for anyone who values safe dining practices.
Final Thoughts
While the food quality at SER has glimpses of the brilliance found at Joselito, the service and blatant food safety violations make it impossible for me to recommend this restaurant. If you're looking for authentic Spanish cuisine, I urge you to visit Joselito, where the standards have (hopefully) remained intact. Until SER addresses these serious issues, it's a place I'd advise avoiding--especially if you're concerned about food safety. read more