I've been to this location a bunch of times. The staff is…read morealways super friendly and helpful. Never a long wait, even without an appointment.

Great service. Extremely efficient. Facility was clean and inviting. My lab tech drew my blood and…read moredid not even feel it! Highly recommend this location

After checking in, I waited for about 20 mins to be called back. I was waiting outside and received…read morethe text message to return back inside, literally it took me just one minute. My name had been removed from the list. I was able to talk to one of the technicians about the issue, it was quickly resolved. The TV is too loud and it makes it hard to hear when the technicians are talking to the patients, please lower the volume. Overall my experience was pleasant. The entire laboratory is very clean, the technicians could be a bit more gentle, however, the job gets done in a clean and safe manner.

I went in for some Blood work on 04/02/26 check in was easy. I only waited 10 min, to get Blood…read moreDrawn. The staff was kind, courteous, and very efficient. My technician Monique was amazing and stuck me like a pro. Quest, you're doing a good job here keep it up.

I went there for employment background screening and met the most amazing and kind young lady ever…read more Ms Kim was so sweet and nice. I'm a bit of a talker and was having a bad day. She just listened and was very kind and encouraging. She didn't rush me and it made my day so much better!!! She's definetly an asset to cherish!!

The ladies were very rude on the phone, I ended up having to go to quest, because the customer…read moreservice was horrible!

My experience was top tier! Ms. Kimberly assisted me for testing and even followed up with the lab…read moredaily after my collection was delivered to the lab late. She provided follow up communications to me with the next steps of needing additional signatures and an estimated timeframe as to when my results would be ready for an upcoming hearing. I received my results as expected! Her professionalism and compassion for my situation spoke volumes as to her character.

Ms. Kim (Kimberly) was very kind to me. I called beforehand to let her know I'm coming on my lunch…read morebreak and needed to be back on time. She remembered me when I walked in and was caring about my situation and got me in and out. She also made the experience comfortable during the blood drawing process. She found the vein instantly, it was very swift. Thanks again Kim :)

Familiar with the Quest App- so no issues making appointment using the App…read more Showed up for appointment - received text with notification checkin - clicked it - waited in lobby, and called in with in 10 min. Location was clean, had water machine and individual chairs. Phlebotomist- was cordial said hello, explained process, verified address, name and birthdate. No issues. Remember to bring your doctor's script as they do scan it.

I used the quest app and made an appointment. They sent me a text to check in which was helpful…read moreand I did not wait long at all. The phlebotomist I had could have been more personable especially since it is an uneasy feeling of getting blood drawn. The lab itself could use a makeover. I've been to quest in south Florida and the paint and murals helps to make it appear clean and cheerful.

I have rolling veins and that makes it difficult for the Phlebomist to draw sometimes. James…read moresuccessfully drew first try with no problem. I was so relieved! I definitely will recommend Brielle Diagnostics to others.

From the owner: Brielle Diagnostics offers mobile, in-house, extended-hours DOT, NON-DOT, DNA, and phlebotomy…read morespecimen collections.

My doctor ordered blood work I went to Quest and the tech that took the blood found the vein…read morequickly I was there 40 minutes and I didn't have an appointment

This place is awful, from the aggravation of fighting through an automated phone service to…read moreschedule appointments. Then you arrive to small dimly lit waiting room to be greeted by another self service device to check yourself in. Then wait for an 45 minute to get brought back for your appointment. The DMV runs better.

With an appointment, there is hardly any wait. The staff is always friendly and professional…read more Usually, techs have trouble drawing my blood because I have small, deep veins, but each time I have come here, the staff used the right-sized equipment to draw my blood. Making appointments is easy online. The surroundings are clean and well maintained. This Quest is a winner all-around!

This location is pleasant and efficient. Amber deserves a special shout out! The waiting room time…read morewas minimal, and the actual process was a breeze.

I would like to formally report one of the most unpleasant experiences I have ever had at a LabCorp…read morefacility. Today I went for my annual lab work, as I do every year, and decided to visit the location across from my home on Old St. Augustine Road. I arrived at 6:50 a.m. When I walked in, I greeted the employee at the counter with a "Good morning." Her response, however, was: "In 10 minutes you need to sit in the waiting room," said with a noticeably arrogant tone. She didn't even have the courtesy to respond politely. Immediately after, she got up from her chair and went to talk to the receptionist. Another patient arrived shortly after and also greeted her. That patient received the exact same rude response in the same tone. The tension in the room was very noticeable. At 7:02 a.m., she turned on the television and called me to the counter. She told me she could not find my lab order. I responded that this was unusual because my doctor had confirmed the order was sent electronically a week ago. The phlebotomist, who was sitting right in front of the computer, looked at me with sarcasm and said, in a mocking tone: "You're looking at me like I'm lying to you." I explained that wasn't the case and attempted to find my order in my email. She then told me I needed to make an appointment through the app or the kiosk, again using an arrogant and condescending tone. I honestly don't understand why she had such an attitude so early in the morning. I left feeling completely dismissed, disrespected, and belittled. The treatment I received was extremely unprofessional and made me very uncomfortable. At that moment, a receptionist with short black hair and a tattoo on her ear arrived. She looked at the phlebotomist, but still no one made any effort to resolve the issue. In many cases my orders appear under both of my last names; they didn't even attempt a proper search. Unfortunately, this is not the first incident I've experienced at this same location. In the past, this same employee told me they "don't take walk-ins" and made me leave to another location on Phillips Highway. At this point, I have even wondered if her behavior may be discriminatory, as her attitude toward me has been consistently negative on more than one occasion. Someone with such an unprofessional demeanor should not be working directly with patients, especially in a setting that requires trust and care. I would not have felt safe receiving sample collection from her based on her behavior today. I will not be returning to this location, and I do not recommend it. I hope this feedback reaches the appropriate leadership so they can address the lack of professionalism demonstrated by staff at this facility.