Great service. Extremely efficient. Facility was clean and inviting. My lab tech drew my blood and…read moredid not even feel it! Highly recommend this location

Nice and clean location with plenty of parking. It's located just off Philips Hwy…read more The staff are super friendly and helpful, a special shout out to Allison in lab!!!! Thanks to you all for being so patient as I lost my email with the registration number, doh!!! The only problem I had was the " wait where you're comfortable " process. After checking in- the text message I received directed me to recheck in again once inside. Then after contacting my prospective employer about the registration number I still had to wait about 25-30 minutes. All while I was holding my pee for the drug test. My advice, just go inside and DO NOT delete the email with the number on it from your employer, oh and don't hold your pee- just go ahead and go an hour before your appointment, LOL

I went in for some Blood work on 04/02/26 check in was easy. I only waited 10 min, to get Blood…read moreDrawn. The staff was kind, courteous, and very efficient. My technician Monique was amazing and stuck me like a pro. Quest, you're doing a good job here keep it up.

Very rude and unprofessional. They showed no care in explaining the process or providing helpful…read moreinformation. I ended up walking out without getting anything done.

I went there for employment background screening and met the most amazing and kind young lady ever…read more Ms Kim was so sweet and nice. I'm a bit of a talker and was having a bad day. She just listened and was very kind and encouraging. She didn't rush me and it made my day so much better!!! She's definetly an asset to cherish!!

The ladies were very rude on the phone, I ended up having to go to quest, because the customer…read moreservice was horrible!

My experience was top tier! Ms. Kimberly assisted me for testing and even followed up with the lab…read moredaily after my collection was delivered to the lab late. She provided follow up communications to me with the next steps of needing additional signatures and an estimated timeframe as to when my results would be ready for an upcoming hearing. I received my results as expected! Her professionalism and compassion for my situation spoke volumes as to her character.

Ms. Kim (Kimberly) was very kind to me. I called beforehand to let her know I'm coming on my lunch…read morebreak and needed to be back on time. She remembered me when I walked in and was caring about my situation and got me in and out. She also made the experience comfortable during the blood drawing process. She found the vein instantly, it was very swift. Thanks again Kim :)

Familiar with the Quest App- so no issues making appointment using the App…read more Showed up for appointment - received text with notification checkin - clicked it - waited in lobby, and called in with in 10 min. Location was clean, had water machine and individual chairs. Phlebotomist- was cordial said hello, explained process, verified address, name and birthdate. No issues. Remember to bring your doctor's script as they do scan it.

The lady manager with the mustache at the old Saint Augustine location is very rude and…read moreunprofessional. Worst lab experience I've ever had.

My doctor ordered blood work I went to Quest and the tech that took the blood found the vein…read morequickly I was there 40 minutes and I didn't have an appointment

Make sure you have an appointment and use their app! Checking in is much faster than going in and…read moreusing the kiosk. Your name appears on their list instantly and you're able to find a seat and chill. I usually go to another location but this day I was at home and this was the closest one to me. First off, I had the address and you can see the business name on the shopping center sign but it is not on the building itself. My appt was at 9am and I went back about 9:15am. They had others scheduled at the same time but they were in and out of there pretty quick. I just needed a blood draw to check my numbers and the phlebotomist stuck me in my arm perfectly in spot that others struggle to find a vein. That's amazing. I was out of there in record time. And the best part of it is that I got my results back the next day. Thanks Quest!

This place is awful, from the aggravation of fighting through an automated phone service to…read moreschedule appointments. Then you arrive to small dimly lit waiting room to be greeted by another self service device to check yourself in. Then wait for an 45 minute to get brought back for your appointment. The DMV runs better.

This location is pleasant and efficient. Amber deserves a special shout out! The waiting room time…read morewas minimal, and the actual process was a breeze.

I would like to formally report one of the most unpleasant experiences I have ever had at a LabCorp…read morefacility. Today I went for my annual lab work, as I do every year, and decided to visit the location across from my home on Old St. Augustine Road. I arrived at 6:50 a.m. When I walked in, I greeted the employee at the counter with a "Good morning." Her response, however, was: "In 10 minutes you need to sit in the waiting room," said with a noticeably arrogant tone. She didn't even have the courtesy to respond politely. Immediately after, she got up from her chair and went to talk to the receptionist. Another patient arrived shortly after and also greeted her. That patient received the exact same rude response in the same tone. The tension in the room was very noticeable. At 7:02 a.m., she turned on the television and called me to the counter. She told me she could not find my lab order. I responded that this was unusual because my doctor had confirmed the order was sent electronically a week ago. The phlebotomist, who was sitting right in front of the computer, looked at me with sarcasm and said, in a mocking tone: "You're looking at me like I'm lying to you." I explained that wasn't the case and attempted to find my order in my email. She then told me I needed to make an appointment through the app or the kiosk, again using an arrogant and condescending tone. I honestly don't understand why she had such an attitude so early in the morning. I left feeling completely dismissed, disrespected, and belittled. The treatment I received was extremely unprofessional and made me very uncomfortable. At that moment, a receptionist with short black hair and a tattoo on her ear arrived. She looked at the phlebotomist, but still no one made any effort to resolve the issue. In many cases my orders appear under both of my last names; they didn't even attempt a proper search. Unfortunately, this is not the first incident I've experienced at this same location. In the past, this same employee told me they "don't take walk-ins" and made me leave to another location on Phillips Highway. At this point, I have even wondered if her behavior may be discriminatory, as her attitude toward me has been consistently negative on more than one occasion. Someone with such an unprofessional demeanor should not be working directly with patients, especially in a setting that requires trust and care. I would not have felt safe receiving sample collection from her based on her behavior today. I will not be returning to this location, and I do not recommend it. I hope this feedback reaches the appropriate leadership so they can address the lack of professionalism demonstrated by staff at this facility.

I had a 7am appointment and check in was so fast and easy. I haven't been to Quest on years and…read moreloved the new automated check in kiosks. It was efficient and made the process seamless. I didn't have to wait long at all and Erick did a wonderful job walking me through what was needed and explaining the information. The office was very clean and I would highly recommend this location if you need any lab work done

Ms Liz was wonderful! And I didn't even feel the needle, no bruising after the blood was drawn.read more