Familiar with the Quest App- so no issues making appointment using the App. Showed up for appointment - received text with notification checkin - clicked it - waited in lobby, and called in with in 10 min. Location was clean, had water machine and individual chairs. Phlebotomist- was cordial said hello, explained process, verified address, name and birthdate. No issues. Remember to bring your doctor's script as they do scan it. read more

The lady manager with the mustache at the old Saint Augustine location is very rude and unprofessional. Worst lab experience I've ever had.

I used the quest app and made an appointment. They sent me a text to check in which was helpful and I did not wait long at all. The phlebotomist I had could have been more personable especially since it is an uneasy feeling of getting blood drawn. The lab itself could use a makeover. I've been to quest in south Florida and the paint and murals helps to make it appear clean and cheerful. read more

If you're purchasing Quest Health tests, do not even bother going to a lab location. It is such a headache if you have multiple orders. I have had to do 3 follow-up blood draws to literally complete 3 panels. It's like the techs do not even do "Select all". And then after the appointment, my blood vessel needs to heal due to the apparent bruising on my arm. So I am waiting 2 weeks between each appointment for something that could have been completed in 1 single appointment. Only taking iron supplements helps the bruising go away quicker. If you have a SINGLE PAPER as a doctor's order of all the lab tests to be done, then you'll be okay/FINE with any Quest location. The employees work better with physical papers. What a mess system. I hate Quest Health. And you better not delete this review. read more

This place sucks on time, doesn't seem to care either cause they turned every check in desk to a kiosk and don't have to hear shit from the patients, my visit was scheduled at 2:20 got here on time and it says there's still an 11:40 waiting to be seen like are you serious ??? Maybe don't book 3 people at the same apt times....Seems like they took lunch before deciding to pull their patients, quest is going to be out of business if it doesn't fix its bullshit. read more

I tried to make an appointment on the phone for my labs and then I was told after waiting for about 15 minutes that could only make an appointment online. I hung up and went to make an appointment online and there was no option to do so. I called back and was told that I just have to walk in because it's first come first serve. This was not a problem to me, because I did not need my labs immediately. The next day, I walked on in and was prepared to wait. This particular location opens at 6:30 in the morning so I got there at 6:35, I was not even greeted, but I was told to "come back another day because they were going to be too busy to see me. And I could make an appointment online". I was then given a business card with the phone number that I called twice which told me I could not make an appointment and HAD to walk in. I re checked at the website seeing the lady at the door told me to make an appointment online, but there was still no option to do so. The mixed signals confused me (and everybody else who has turned away at the door) and I believe all departments should be properly informed and on the same page on how the appointment process goes. Needless to say, I went to LabCorp and walked in with no problem read more

Had a confirmed appointment. Arrived at location on time. Sign in door stated that they decided to close for the day and to go to another location. How can a healthcare provider just close and not notify clients with appointment's. Unacceptable and we will never use Quest again. We will be going to LabCorp read more

Very bad experience. I went to quest to pick up a sample container for my son. I walked in and there was no one there to talk to just a kiosk. The kiosk only gave me two options that did not apply to me. I went to more options and there was an option to pick up a container. I clicked it and it gave me a number and prompted me to sit down. I waited 30 minutes and a lady came out and asked if I checked in and I said yes and gave her my number. She told me that I did not check in and the kiosk dosn't give numbers. Then she decided to turn to the waiting room and with a smirk on her face told the room i did not check in. She basically called me a liar then decided to tell the waiting room. I was so embarrassed. The worst!!! read more

I had to get some blood drawn (not happy, but has to be done, right?!?) this morning. I tried online to make an appointment, but nothing came up, so wound up taking my chances and came in as a walk-in. When I arrived, I checked in at the kiosk, and it stated my wait time would be one minute. Less than a minute later, Angelica took me back. She was friendly, introduced herself, and I handed her my paperwork. After typing in all my info, she explained the process to me. She was friendly, efficient, and nice, and I appreciated her kindness. This location seemed to be clean and well run (at least by my observation). Parking was ample. Pros: -Barely any wait time -Kind staff -Clean location -Parking Cons: -Unable to make an online appointment Tips: Try getting there early, to avoid the crowds (they open at 6:30pm). read more

Had an appointment. Checked in using link sent to my phone. 50 minutes past my appointment I ask the tech and they tell me I never checked in. I should've checked earlier but the male worker there was giving attitude and telling others that they are backed up. Showed them the link proving I checked in. Then they took me back. Only to tell me they didn't have to supplies they needed to run the test. ANNOYED. Would not recommend this place. I had an APPOINTMENT for this test. There's no reason I shouldn't have received a call telling me they didn't have the supplies before I wasted my time. read more

Check in was easy. I was done within 15 minutes of my appointment time. The nurse was kind. Blood draw was painless.

Came in to do my wellness bloodwork, and I was in and out in no time! Thanks to Jason who did a very good job with taking the blood! Very experienced. My wife I had a great experience with Bibi as well! Don't know why all these reviews are low, do yourself a favor and make an appointment online and you will have no issues. read more

Look, nobody loves going to these places. I went to this one twice in three days and both times they were expedient and friendly. Check-in process was simple via a digital kiosk and the phlebotomist did a great job. I expected a wait, as there usually is one in these type of places. Honestly was surprised by how fast they got me in and out. Turn around time on my results was great as well. read more

Quest Diagnostics - Painless bloodwork - Laboratory Testing Near Me - Jacksonville, Florida

The customer service received by the employees was fine. They were polite and knowledgeable. The environment in which you place your customers during their wait is not acceptable. With only 4 customers only being allowed in the waiting area and the others must wait in their car or outside. For elderly customers dropped off, the heat is unbearable. At least put some chairs outside. As I was unable to provide a urine sample at the time I was told I could drop it off at my convenience. I arrived at the location, during normal hours, to find another customer knocking on a locked door. She was dropping off blood samples and someone answered finely but immediately said "The computers are down". We both said we were just dropping off samples but that did not seem to matter. I asked what should I do, she said to try tomorrow. I questioned with the sample that was in my hands??? She said she would get me a new container to use. Why is there not a manual process that would be used to complete the business at hand when the automated process is not available? Why should a customer have to continually knock on a door hoping an employee will answer during normal business hours? Why wasn't a sign placed on the door stating the reason for it being locked and providing your customers with alternate service locations? I will now need to find a new provider that can provide the services I now will need on a regular basis that will be able to meet basic service expectations. read more

They have 4 chairs in a 18 x 24 waiting room. I have a torn ligament in my knee that was hurting so I did the option where they text you a link and you can wait in your vehicle. I filled the link out and waited 30 mins in my car and no call for test so I came in and I was Not in the que and a lady was complaining about the same issue. She had been waiting and when she complained the lady was rude as hell. She was defensive and raised Her voice and would not let the lady explain her issue. She also said in 2 weeks there would not be any walk ins available. So dont even bother coming in. Go some where else. If you have to use quest then go to the one on San Jose Blvd. read more

They need to improve in all areas! First tried to do a walk in at 2 different locations. No slots available, no one to talk to. Kiosk directed me to make an appt online. Very frustrating because at one of the locations I could hear the employees in the back talking and laughing but they are "too busy" yeah ok. made an appt online. Had to wait 2 WEEKS to get an appointment for a simple blood draw. Now I have been waiting 10 days for my results which I need for an upcoming dr appointment which I will likely have to cancel since I don't have the results. Have tried calling but you can't speak with anyone the system tells you to go online and then hangs up on you! This has been nothing but frustrating from the start I can't believe this whole process has been going on for nearly a month and I still don't have my results for simple blood work!! read more

Not sure why people grumble about this place. Make an appointment or show up early in the morning. Being a mask like you do at every medical establishment. Seems pretty simple. The people who have helped me are always friendly and nice. They work about a million hours a week listening to people grumble so not sure how they are so nice but they are. read more

Worse diagnostic testing site I've ever seen. Go anywhere else, just stepping foot in the place you see the waiting room packed and people that have been waiting over an hour to three just for some blood tests. Go anywhere else !! read more

They put a sign in front of the front desk and blatantly ignore you until you "yell excuse me" at them. Sorry but people have questions, and it's your job to answer them when the kiosk cant. When they finally do answer your questions they're curt and annoyed. This could totally be a result of being understaffed, which would be corporate's fault. I would be annoyed if I was short staffed too, but one still needs to remain professional. read more

We were there this morning our wait was a good 40 minutes I understand that's not their fault they were busy but a woman came in and didn't have a mask. They told her sorry she couldn't stay in the building. They didn't offer her a mask. I had to go get one out of my car for her. That is just downright cruel and masks don't work anyway! read more

Went to Quest this morning as a walk in and signed in as a walk in. I did realize that there might be a wait but I was prepared to wait patiently! After seeing that my number was 11 as a walk in I was ok with that! A hour latter and the room had cleared out multiple times I checked the screen again and my name mysteriously had changed from number 11 to 12? Okay so again I waited another 1 and 1/2 hours then checked the screen the room filled up yet again with many walking and frustrated people and low and behold my name had now changed yet once again to number 13!!!!! Finally someone came out from the back in a lab coat and she got questioned by several people that were frustrated like me! Then came my turn! I asked her why my number kept changing and I was told the following, "there is only one lab technician on duty, and we are running 2 hours behind on our appointments today, plus we are not taking any walk ins!!!!! I said "NO WALK INS??? SHE Replyed yup NO WALK INS!!! That's a real crappy way to run a business you let people check in, but don't, have them wait all that time and NEVER inform them you are not taking walk ins!!!! Crappy job!!!! Shame on you quest of Saint Augustine!!!!!! read more

horrible customer service and they don't follow notification protocol as you wait. I spent 4.5 hours as a standby. The lobby had 12 seats and 20 ppl waiting around. I opted to sit at the bench by the front door outsid. I never received a text or verbal announcement my name would be called shortly. I explained to the guy who only came out to call names in the lobby, and he said, "and". I filed a complaint and will never go back to that location again. read more

The worst experience ever. Police type of check in. No check in at all. You stand outside with no idea when is going to happen. Rude front door person read more

Well I had a great experience! Even after reading other reviews that weren't so complimentary...I made an appointment because of the convenient location and I was seen within 10 minutes of checking in! I told them I needed to lay down for the blood test because I get very light headed and they were very accommodating. I had a very nice tech named Renee who was very kind and did a great job! So I was scared for nothing and I will be going back here again next time... in the past I've usually gone to the Quest Diagnostics on San Jose Blvd but that location is much bigger and maybe that's why it always seems to take longer when I was there. Of course anyone can have a bad day or go at the wrong time but I do recommend making an appointment for sure! read more

Quest Diagnostics - Laboratory Testing Near Me - Jacksonville, Florida

These ladies are underrated!!!!! Thank you for everything you do. Make an appointment and all goes well.

So angry right now. My husband stopped in just to pick up a fecal collection kit. He talked to 2 people and said he was just there to pick up a kit. They made him sign in and wait. It was over an hour and he saw that my name was at position 4 and then dropped to 5. He walked out. The last time I went was just as bad. A lady in the waiting room while he was there had an appointment at 12:20 and logged in by mobile when she got there. She had to go up at 1:15 to tell them she had not been called yet. They just told her to sit down and wait. Your staff was nice but so understaffed. Won't be going back for anything ever again. Asking my doctor for a referral to Labcorp. read more

Extremely rude staff. We waited over an hour my son and I had no room bxc there were no seats and not enough room to wait inside! Bc of this Covid social distance . We came in to check where we were at and they said we just called you a min ago you need to re sign and wait again! I'll never come here again. read more

I took my 93 year old mother to get fasting labs at 0630 Saturday. We stood in line like everyone else and watched the staff walk in so the doors are open at 0700. The doors open and a staff member informed us that on Wednesday that SanJose quest site no longer takes walking and we needed to go to another location or try to get an appointment. I quickly looked on line and the first open appointment was 1pm. We left with about 15 other very upset people. There was nothing posted on the web site...nothing on the door and no staff members who walked into work said anything to the line of people. This is the worst customer service I have ever seen. If you are changing a process then you must tell people....before a 3 day weekend. We will never use Quest again and I will be telling folks to think twice. read more

I've been here for basic blood work 4 or 5 times now (before and during Covid), never with an appointment, and my experience is always the same: Get there before 7:30 am, get greeted by the same friendly lady working the lobby, check in on the kiosk, wait 3 to 5 minutes to get called back, wait another 3 to 5 minutes while they process my blood work orders, get blood drawn, give urine sample, walk out the door. All the ladies that work there are polite, friendly, and professional. Plenty of parking and less than half a mile from I-95. Clean lobby, office, and bathroom. Getting there before or around 7:30 am is the key. read more

Zero Stars...DO NOT use the 'Quest Diagnostics' at 13720 Old Saint Augustine Rd, unless, of course, you like working with unfriendly, unprofessional and downright 'nasty' people who do not value your time or your freedom of choice. I'm speaking to individuals who are critically thinking adults, who do not accept the authoritarian '1984' style overreach of our government, and the businesses that blindly follow our government's every 'decree'. If you like wearing a mask, go for it. If you don't want to wear a 'mask', don't wear one. Your body, your choice. There are other businesses that provide lab services nearby this location that are friendly and will accept paying customers who don't wear a mask. By-the-way, if you're not sure you would go to Heaven if you died today, please watch the following BIBLE WAY TO HEAVEN video...God bless...https://youtu.be/rd9oIE5UXI8 read more

We just had a phenomenal experience with the staff at this office. They were very kind and got us in and out quick with our 2 week old daughter. Even going as a walk-in it was very smooth. The office was clean will definitely go back if we have to in the future. read more

Long wait times Steph does the best but areundermanned. Masks still required. They try their best.

I had to have blood work done and I have a fear of needles/lab coats. I made my appointment online. I received a text to do a Covid screening before my appointment. I then received a text to do an online check in when I arrived for my appointment. I had the choice to wait in my car, wait outside or wait in the lobby. Then a minute later, I got a text that they were ready for me. The tech, Jonas, was courteous and professional. He noticed my apprehension and was very kind. He has the hands of an angel. The whole process was very easy and stress-free. Thank you Jonas, you are my hero! read more

They make people stand outside to wait over an hour (no chairs), and if you go in to check the board and get relief from the 100° heat, they yell at you... very nice to be rude and disrespectful to A PREGNANT WOMAN. Never going back to a Quest. LabCorp is far superior. read more

This place is just horrible. Rude workers, understaffed but that's not the reason they are rude. Wouldn't let me in without a mask and when I said I was gonna go look for one they cancelled my appointment and made me come back in and join the walk-in line. Just overall very rude people that work here. read more

I was hesitant to take my 5 year old to this location because of the reviews. I was pleasantly surprised with how smoothly it went. I had an appointment and we got in on time. The woman who took my daughter's blood was so gentle and got the needle in the first time. There was no crying and my daughter said that's where she wants to go next time. Thank you for a great experience. read more

I had an appointment and waiting time was not too bad. I waited in my car as there was no other place to wait except outside in the high heat. However, worst of all, was the ultra unfriendliness/rudeness that I encountered when I was taken to the room. This is not the first time or the second time that I have encountered this rudeness at this location. Though this Quest on Old St. Augustine Road is closest to me, I will not go to this place again. Now I will go to San Jose Quest only. read more

This location never fails to amaze with their horrible customer service. I really wish there was a no star option. After arriving early with my young son, there is a hand written sign on the window that they are only serving certain people between 630 and 730. No announcement on their website or phone number. No similar "policy" at other quest locations. The worst! read more

Cancelled my necessary blood work within 48 hours of appointment. Now I'm stuck without blood work when my primary care appointment is next week, and I'm supposed to bring my results with me (visit is entirely FOR this reason), so looks like I'm going to be forced to reschedule my appointment- likely for several months out given my doctor is always booked up. Thank you quest for failing to do the honorable thing and provide a larger notice or accommodations. read more

I waited over an hour for a routine walk-in appointment at the Quest in the Bartram Park shopping center. There were close to 15 people ahead of me. Once my name was finally called, I was subsequently turned away because my lab order from the doctor's office fed into their database under my brother's profile (true story). I was told to call the doctor to have them resend the order as if this was our problem and too much of a hassle for them to deal with. Later that day, I called the corporate customer service to explain the situation. I was told that this should have never happened and that the worker responsible "did not do their due diligence" to find the required information in their system and that everything was there as it should have been. I was advised that the supervisor from the lab was instructed to call me by no later 5pm on the same business day. This did not happen as was promised. On a final note, the employees working in the office were extremely rude and have zero compassion. I understand the convenience of this location as a resident of Bartram Park; however, I would highly recommend visiting a different location (Unfortunately, I am pretty much stuck with Quest for insurance reasons.) if at all possible. Hope things change here very soon. read more