I had a wonderful experience at this Quest. It's in the Outback shopping center. I got mixed up on my appt time, so the sign-in kiosk kicked me off. :( BUT the staff was so helpful. They came out and helped me get on the wait list. Everybody was kind, patient, and professional. Every time the staff would come out to the lobby, they would have multple people wanting help of different sorts. They were all very patient and kind. read more

Had an appt @ 810. My blood work was complete and an at-home screening was prepared quickly and I was back in my car by 825. Deanna was the latest nice, proficient professional @ that location (Quest in JB) read more

I struggle with getting my blood drawn and this location has always taken the best care of me. I won't go anywhere else! Super quick and easy and calming. Highly recommend. read more

please clise your doors and spare patients your lack of due diligence. a swab of my mouth was given to you by dr hunt's office last monday (8 days ago) and still no results sent. you better hope there is nothing wrong like cancer. if so i will sue you. people dont use quest. look at their reviews. sloppy work and laziness at getting results back to dr. read more

Don't waste your time making an appointment. I've been here now for over 30 minutes WITH an appointment after driving 30 minutes to get here. Quest seriously needs to do something about their customer service. Because it stinks royally!! read more

Who loves getting bloodwork?? No one? Listen if you said ooh ooh I love it...I'll think you're a bit odd, but ok. Unfortunately I get the pleasure of having bloodwork at least 3 times a year, sometimes more often. I prefer my dr office but they're booked out 6 months and recommended Quest Quest has an online app where you can schedule an appointment, put in your insurance information, and answer a few basic questions. The night before your appointment they send you reminders as well as a QR code. Arrived for my appointment and was seen within five minutes, the staff was friendly, courteous, and professional. All told I was in there for less than 15 minutes start to finish. No one will ever love getting their blood taken, but Quest made it as painless as possible! read more

Went to receive lab work waited 40 minutes when the wait time said it would be 20. Finally saw someone to be told I was supposed to fast, although my doctors office said that wasn't necessary. There fore I had to return the next day. Checked in and it said my wait was going to be 26 minutes. Not too bad, yet I waited over a hour to get the test work done and left with out it being completed. read more

Had to wait over AN HOUR to drop samples off. Something as simple as taking something to the back took way too long.

I hate yearly visits to the office but these guys have made it less horrific. They're located on Jax Beach in the back corner of the Trader Joe's shopping area. As soon as you walk in, sign in on the kiosk. Then you'll see the wait time on the right side of the television screen. You can make appointments but they do accept walk ins. Then you get called back to verify your address, identity and insurance card. Payment is processed, but not charged until your insurance pays. You'll be told the approximate cost, sign papers and then to a room. In the room, under sterile techniques your bloodwork will be drawn. I was blessed to have Ms Pat take care of me. She's been with the company 23 years and really rocks! I have made this my go to place for labs in Jax. read more

Don't make an appointment, or don't bother to get there early, walk ins get preference over you.

I came in Friday to get lab work done that is super important. And there is a sign on the kiosk saying they were understaffed and not taking walk-ins and to come in the next business day. I walked in today, Monday, and nobody is in the waiting room, but they won't take me because they're understaffed and not taking walk ins again. There are employees back there working and nobody was in there getting lab work done, and they still denied me! This is for a cancer screening. One lab!! I am livid!! read more

I've been to this location a few times now and most times I'm just a walk-in and have been very lucky as the wait time was never more than 20 mins. Some times I'm the only one there! I love their new sign-in tablet. No more clip board! With the new tablet you they ask you a few basic questions and then have a sit! Your name will be on the tv along with your wait time! Service has always been good, no issues here. If you're getting blood work that takes a while they will have you sit in a small room with 2 recliners so feel free to nap. That's what I did for 3 hrs. It does get cold in that room so I highly suggest to bring a jacket or small blanket. The only thing I wish they had was a small tv in the small waiting room... read more

dont do business with anyone who cannot actually talk to you. i can see why ratings are so low. i needed to know if this accept my insurance but theyre not answering. i guess america has lost what use to be the best health care in the world. use the hospital. might have to pay a little co pay but at least they have people who actually care there! read more

I have been sitting in their waiting room now for 25 minutes with about 8 other people. No one is getting called back. I have been to other Quest locations in California that have been much more crowded than this one, yet things moved. At this rate, I could be here an hour before I even get called back. I may just have to walk out and find another lab. I did not think I had to schedule an entire morning just to have blood drawn. This place is seriously disappointing. read more

Painless draw, less than 5 minute wait without an appointment, friendly people... what more can you ask for?

Very unprofessional and simply do not respect their clients. If the customer engagement is so poorly run how can you trust the lab work? I'd rather take my business reputable lab or hospital in the area. read more

Can't depend on this lab. Lost four of my blood vials and never notified me. Doctors office called and stated no results. Called Quist stated my blood vials where on hold. Went to office told they don't do that. Numerous calls to numerous numbers, call switched to recordings. Just think your blood might be mine. . read more

Great place only comment is that I wish they would label my blood tubes before they take the next patient.

What doctors office tells you, "you need a mask" but doesn't have masks. The lady at the front is very rude, 3 people in the waiting room are unmasked and she comes to me and tells me I need to have a mask on. I said, "do you have one?," she said, "no you'll have to find one." I think she's lying. Luckily my lash place is next door so I could go grab one. So rude read more

I have never had a better experience than I did at this location with Debbie. I have always been very nervous with needles and she made me feel comfortable and was very pleasant to be around. Normally when I have blood tests done it is harder for techs to draw blood from my veins for whatever reason and Debbie got my blood drawn quick and painlessly! I was shocked at how good she is. Better than nurses I have had at very accredited hospitals. To say I am impressed is an understatement. I went to another Quest location previously and left bruised for days. Not today. I will always try to see Debbie and go to this location. Surperd experience. I would recommend booking an apt before online because if I had not booked one I would have had a longer wait, however upon arrival I was taken right back before others because I had an apt and they did not. read more

Quest is really convenient in that you don't necessarily need an appointment to get your lab work done. Our oldest child needed some bloodwork and was nervous to say the least. They did a great job of distracting him and making him feel at ease. They were very quick and managed to get us in and out. The check in staff seemed a bit aloof and it was difficult to get registered. Other than that small hiccup it was an easy, efficient appointment. read more

I'm not sure if this location is new, but the waiting area was pretty empty which is unusual for the few times I've gone to a Quest lab elsewhere. If you are coming from A1a, this location is more towards the back and right of the shopping plaza (closer to Bed, Bath and Beyond). Anyway, I booked my appointment yesterday online and luckily found a 7:45am time which is perfect since this place was on the to my work. The process was pretty easy. You sign in, then they call you at your designated appointment time ahead of the walk ins. If you have online access, I advise that you spend the time to book an appointment, it beats waiting. Also, make sure you get in before you scheduled appointment. If you miss it, they will consider you as a walk-in. I like this location and most likely keep using this location while I live in the area. read more

Quest Diagnostics - Laboratory Testing Near Me - Jacksonville, Florida

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Lois is amazing we were checked in immediately and this location is easy to get to and excellent for checking in at the kiosk very clean environment and a peaceful atmosphere. I was impressed with the nurses ability to take my blood samples without bruising me. I highly recommend this location to everyone. read more

This morning was my first time coming here. I keep pushing it off and pushing off- not because I hate needles, but because I hate anything to do with doctors. However, I had a great experience here. I went and signed my name at the kiosk waited two minutes and was called backI think I was in and out within 10 minutes. The technician who took my blood was super sweet and the place is very clean. I would definitely recommend this place. read more

Do yourself a favor and don't even bother with this Quest location. The waiting are is far outdated compared to other locations in the area. The person calling names says them from behind a wall and doesn't lift their voice higher than a normal sealing volume. I was 5 min late for my appointment and instead of letting me know the my appointment was canceled, they let me wait 45 min until it was too late for me to complete my required lab work. I asked to speak with the manager and allow them to fix the situation, the person never came me their name and told me 'look! We are short and you were late so you just get treated like a walk in'. No wait time is listed anywhere in the room. Horrible experience. read more

Do not go here. People making people wait while they discuss last nights events and what they are going to do over the weekend. Took 90 minutes to see 5 people. Management needs to take a hard look at staffing levels and training at their locations. read more

I made an appointment at this location one week in advance - I've been to Quests where the wait is insane if you don't make an appointment. When I arrived at this location on a Friday morning, I was shocked to see how quiet the waiting area was. I was in and out in no time! The receptionist was friendly and the phlebotomist I saw was great! No bruising from the needle and I didn't feel a thing! I will definitely come back to this location if needed in the future. read more

Arrived as a Walk-in Wednesday morning, at 7:37. Was walking out with all work completed before 8:15. As a WALK IN. Staff was courteous and efficient. I couldn't have asked for better. read more

There is only 1 employee to do everything. Waited 30 mins for a blood test. Management should be shot. The employee was doing her best but there needs to be two more employees there. Never ever again. read more

Appointments here are a joke. Showed up for an appointment and it is now 30 minutes later and there are still four ahead of me. Slowest and most inefficient operation in the area. Only come if you have no other place to go. Only two technicians for entire office and they must also do all the administrative paperwork. No value for time and expense. Would love to give them minus points. read more