My fave Sephora near me!!!! wish I didn't have to drive so far!!! :(

I just had the best experience ever!!! I felt like I had a visit with a dermatologist for FREE!! when I first walked in, I was not impressed...the store seemed a bit smaller than other locations and everything felt tight, I thought to myself I can only imagine when it gets busy. However the service is BEYOND 5 stars, I'm impressed!! So there I am wondering around for this brand I was looking for and out of nowhere a sephora rep appears and helps me find what I was looking for. Fast forward a good 10 mn after going back and forth trying to make my decision between cream or serum, another rep comes to my rescue, and this girl just knew everything about everything...She just gave me the best consultation ever. I told her what I was looking and she just nailed it. She knew product ingredients like nobody's business. I went for 2 specific products because I read good reviews and I came out with 3 completely different ones based on her knowledge and recommendations. Now I have to do a before and after pics...I hope I'll see some results since I spent a little fortune. read more

This is hands down the best Sephora I have EVER been to- staff members are all kind and attentive. My experience with the staff member Daisy was incredible! She spent a good amount of time helping me achieve my *dream* lip color. We tried a few different combinations ( all which looked stunning and left me wanting to buy everything she brought to me.) She applied the lipsticks beautifully, gave me some great tips and tricks for enhancing my lip look, and overall made my experience super enjoyable while we chatted. Loved her!!! Will definitely make this my go to Sephora from now on. read more

Shoutout to Tatiana for FINALLLLLYYYYYY matching me with a foundation, after my 3rd try!!!!

I always have to go to this location its the best!..i just went today and the guy that worked there had better eyebrows than me! had to ask how he gets em to look so good and he was quick to show me the trick! just awesome! read more

AVOID this location. If Michele is still the store manager go to another location or just buy online. She does not train her employees appropriately and purposely discriminated against buyers. I spent almost $300 with my daughter tonight and the reps saw us and even the cashier saw us check out together. When my daughter walked right back in to buy something we forgot she refused to sell to her. Discriminatory and when I called her direct to discuss she even told me that she did not care if I complained to corporate because they have her back. She had a dismissive demeanor on the phone and encouraged me to reach out to the company to complain. WOW who trained this person to be a customer service representative???? She is NOT the sephora employee I am used to experiencing. SEPHORA DO A BETTER JOB PLEASE!!! I've spent thousands at your stores and you can verify my account! AVOID THIS LOCATION UNTIL BETTER LEADERSHIP COMES AROUND! read more

I feel better to know that I'm not the only one who has trouble finding assistance when there are seemingly swarms of associates/consultants/beauty advisors/whatever-they're-called milling about. I went to the register to ask if they could find someone to help me and they asked if I was ready to check out, when they could obviously see that I was empty-handed (?!). Anyway, once I got their attention, everything was fine. I ended up leaving with a sample of the rather pricey item I was contemplating buying to see if it's right for me. read more

Love Sephora. This particular location is great in terms of products available and ease of getting in and out. I've had a few instances where I needed a particular product, called to see if they have it in-stock, and they'll hold it for me. They even waited for me once when I was on my way (close to closing). I'm the type of shopper who knows the products very well, and knows what works for me, but I do like to see what's new and try the products myself. If the drive isn't too bad, this could be a perfect option for those of us who don't want to figure out parking or deal with long lines (3rd Street Prom & Westfield CC, I'm looking at you!). read more

I had a better experience at the Hollywood location than I did here. My mother and I were never greeted, never asked if we needed help...nothing. We made eye contact with at least two associates but no response. It's not like the store was busy with customers...it was a Monday morning and probably three other people were in the store, four tops and not including us. Terrible service and I won't be coming back here again. read more

My girls and I normally have a fine experience at Sephora, when it comes to shopping for beauty supplies. This past Saturday, for her senior prom, my daughter made an appointment to have her makeup done at 1pm. The parking near the mall right now is horrible due to construction, so she called to explain that she would be a little late. The person confirmed, saying that they would have less time to do her makeup, but will take her upon arrival. (My daughter told them she only wanted her eyes done, no face makeup.) My daughter entered and checked in at 1:10 pm, 10 minutes past her appointment time. They made her wait 30 minutes, finally beginning her makeup at 1:40 pm! (I told her she should have left after waiting 10 minutes!) The two girls that worked on her were finished by 2pm. So basically, she was given just 15 minutes, out of 40-50 minutes worth of her allotted time and they did a horrible job: they never showed her progress using a mirror; the dark shadow they applied went to her brow bone; and the lashes she bought were not placed evenly. My poor daughter came home, scrubbed off the makeup and did it herself. Never again will we go to this location for anything other than supplies. read more

If you're a makeup fanatic, then this is the place for you!!! This specific Sephora has almost every brand you can dream of. I have to come here at least once a week and end up spending more than I planned to. It's so worth having all your makeup needs met under one roof! All the SA's are super sweet. I highly recommend this store! read more

Nice...clean...pretty BIG place.. I'm loving it.. Staff was very friendly..which surprised me for some reason :)

Staff is always friendly at this location and happy to assist with any questions. I bought an eyeliner and returned it later and the lady that helped me was super friendly and helped me pick out another one (that I love). Will be back! read more

I was kinda bummed. I really like Sephora-they carry great brands, the customer service is usually just enough (and not pushy) to pacify me, and I like being able to test things before I buy. That Saturday, I was there on a mission. After finding out the local MAC store was totally booked, I needed somewhere else to put my makeup on, as I was a bridesmaid in a friend's wedding. While I can put on everyday makeup, I never get makeup right for pictures, so I wanted someone else to worry about that for me. I made an appointment in advance by phone, and I was a little surprised that they didn't tell me where to go, who to ask for, or who I needed to check in for, so I went in a bit blind. It is in the Manhattan Village, and I found parking right away near the men's Macy's. I went inside, and couldn't find an employee. When I did, it was a lone stock girl, who had to consistently stop what she was doing to help other customers who had questions, since there weren't sales people to be seen. I had my husband tell the cashier I was there, since I had an appointment, and I had a time frame I needed to work in. My makeup artist didn't really ask a whole lot of questions, so I felt like I had to compensate by telling her what I normally wear and what I wanted, and I had to tell her I wanted matte colors and nothing glittery. I ended up getting Temptu airbrush makeup done, in addition to heavier eyes and a red lip, which is what I was after (I'm glad I brought a reference pic!). That being said, she didn't tell me anything about the makeup she used on me, colors, brands, nothing. The way Sephora works is the makeup application is free, but you do need to purchase $50 of goods, which is easy in there. Now, as a someone who worked in retail before, an application is a perfect time to tell the customer about the makeup they are using, talk about it's good qualities, so that if they like it, they can buy it (aka, it is not rocket science). Nope, none of that-in fact, when she was done, she let me know and that was it. I had to ask what she used as eyeliner, ask where it was, ask for a basket, and find out they were out of it -_- Come on, I'm not saying sell me the farm, but a little effort would have been nice. The cashier on the other hand, was sweet as pie, thanked me for being a Beauty Insider, and gushed over the lip color (one of the new Dior colors). So I was a bit disappointed, but I have to give it to the artist, she did a great job, and the cashier was lovely. read more

I came here in a pinch to get my make up done. I had never done this before and was a little worried. Liz was my make up artist. She was very communicative and open to my suggestions. She did a great job and I looked great. There is a 50$ minimum when you get your make up done which is your liner and lipstick easily. I purchased other stuff too. When I was looking around there were several people there to answer the questions I had. I will return when needed. Thanks Liz! read more

"desiree" at the counter suggested i go online and leave a survey based on my "experience" why? Hers wasn't great. She was a bit pushy trying to ring me up to get me out. To top that, i got charged for a 8 dollar concealer when it was on sale for 5 dollars. Luckily, i had the 15% discount on my phone. OVERALL i wouldn't "suggest" for a survey as she quotes "based on our service or whatever" if yours wasn't even just great. She even had the nerve to write her name down on my receipt. Bad idea. read more

This Sephora is okay compared to others I've been to. It depends on the day but you're either ignored or you get great attention. I've definitely had the most help at this location. Their hair product offerings aren't the most robust but it's a passable location to get those items you are so addicted to. read more

This store is super convenient, but since it's in a smaller (for Sephora) location, they don't have the wide variety of products that most have - not a complaint, but don't look for Bobbi Brown here. I like Sephora, but sadly, the staff at this location is particularly unhelpful - if you can get help at all. And it's nearly impossible to use gift cards (to Sephora, the mall or general Visa/MasterCard giftcards) here - so much that the saleswoman told me that every few days they have customers get really upset at not being able to use them. Um, maybe it's time to get that issue checked out? Also, if you try to return products here (Sephora offers a 30-day trial for any makeup product, even if you use it), make to have the ALL original packaging and the entire receipt. A highlight from trying to do a return recently with only the receipt was being told my two options were to take store credit or keep the product. Nothing else. Cool, because I was trying to return it for shits and giggles anyway. read more

Great selection of makeup! Make sure not to come when it's too busy- seems to always be understaffed. Regardless, the staff is usually friendly once they get to you. read more

I love this sephora location. I'm picky about which locations I go into. This location has all the positives. It's always stocked with everything I want, it's never cluttered, stuff isn't neatly placed (do it doesn't look trashed) and the staff is so helpful. They aren't just asking me if I need anything but they genuinely know what they are talking about and how to best advise you for a great color or skin care. Last time I was there Holly helped me and she was great. I don't live close by but this store is definitely worth the drive. Will be coming back soon! read more

I am a makeup fiend! It's an addiction I can't get rid of. I love having access to everything I need in just one store. I love this store because it is close by so whenever I need to get my makeup fix I don't have to travel so far. The employees here are also very friendly and helpful. If I am looking for a product or ask which product is best they always take care of me! The store is pretty clean, which I love because I hate going to places where there's a lot of clutter. read more

The service is good and they actually have product in stock! I used to go to the Sephora is Del Amo but they never have what im looking for so I drive a little more but am able to get whatb I want read more

Customer service sucks here. I'm literally standing here waiting for an associate to come and help me after asking 3 different associates for help. They keep saying oh let me get someone.... and here I am 20 minutes later and still no one has come. I'm leaving and will not be returning to this location at least. read more

I usually go to professional makeup stores.... but when Im not in the Mood to drive to LA or Burbank, I can get my fix here. Usually the Sales people dont know what they're talking about (that always cracks me up) but every once in a while I'll come across someone who does. Either way I dont like to be bothered when I shop. I know what I want and what it does for me. So it's good for a quick fix. read more

I go to this location most of the time because my girlfriends & I make it an outing of it. It is not really close to us, but we like to go to the mall there. We went yesterday and they had everything I was looking for.I almost always get good service. Last time I was there though I told the guy who was ringing me up that I did not want the gift, (what you get when you reach a certain amount of points) and he gave it to me anyway, and I didn't realize until I got home. I was pissed because I lost those points & the product was some thing I won't use. I mentioned this to the girl at the register yesterday when I was checking out & she said she would talk to someone but it would take some time, & we needed to go. But at least she was willing to try & rectify it. read more

This Sephora is probably one of the best Sephora's I've ever been to in LA. It's so big and vibrant. Beautiful set up and look of the store. And amazing amazing variety of brands in the store. I'm just in love with Sephora now.. read more

Excellent Customer Service by Amanda and Christy ! Christy was beyond friendly and was extremely concerned with helping me find the right products. Amanda was very thorough in helping me find some products for my skin- she went over everything and was extremely patient with me ! A round of applause to the Manger here - clearly there doing something right with proper trying for their employees ! Excellent Customer Service ! read more

This review is for AMANDA! Super sweet, friendly, helpful, and dedicated staff member. Spent a lot of her time looking for a product for me, offering suggestions for hair treatments suitable for my hair type/concerns, and generously gave me some samples to try out. This Sephora usually gets a big "meh" rating from me because they're almost always out of whatever I'm looking for, but I am genuinely pleased with my experience with Amanda today. Thank you! read more

when i went to this sephora kimberly was such helpful and sweet she knows what she is doing and help customers out all the time also she so helpful and patient!!! i will definitely come back to this sephora and get the help as kimberly gave me when i walk in until i check out yasss girllyy you did that!!! read more

Yeah, this Sephora location sucks. I went in today to purchase some stuff during the VIB Rouge sale (so, hello! I spend a ton at Sephora) and no one offered to help me even though I spent a considerable amount of time at the Marc Jacobs display. The cashier was less than enthusiastic about helping a customer check out. Less so when I told her I had a return to make. Additionally, and this is the second time this happens, I came to purchase something in the midst of their biggest sale of the year, tell me why they didn't ask me if I'm a VIB Rouge? They ask every other time I'm there the rest of the year so I can show them my loyalty card but not this time. Hmm...I wonder why? Now, I have to go back to that godforsaken store to return the items I purchased to repurchase them using the 20% off which would've could've been prevented by asking if I'm a VIB Rouge member. -_- Honestly, if you want any glimmer of customer service just go to the Sephora at Del Amo in Torrance. They're still new, retail hasn't sucked the life out of them yet. read more

I really like this Sephora. I always get good service, once you walk in they do ask if you need help but if you say you're just looking, they're not pushy at all. I look around & if I need help I approach whoever greeted me to get it. They always answer my questions & are really knowledgeable. Ariane is awesome! She did a great job matching my foundation in 2 different brands & genuinely wanted me to leave completely satisfied (: Jose is also amazing! He always recommends great products! (: read more

I love sephora no matter what state I' m in they are always nice and helpful, unlike m.a.c. where it seems 60 percent of the girls have attitudes. I'm a mac girl when it comes to the lipsticks but I love everything else sephora has to offer read more

never been to a "sephora store" i usually always went to my nearest jcpenny and looked for the little sephoras there. I went through 4 different sephoras for a darn setting spray and none of them had it so i thought by going to an actual sephora store they should have it so i called and put a bottle on hold for me. So later in the day i went to to go pick up my spray and WOW the sephora store blew my mind everything nice an organized beautiful lighting and great vibes all the way! everyone was so helpful. I even got a whole new eyeshadow look thanks to a very handsome albert that worked there , he did a wonderful job but over all i loved my experience and im considering applying here :) read more

This sephora has the best customer service ever!! I ran into a girl named Ali and she helped me through my whole process of finding the perfect foundation and i am a little picky so it took her a while but she was so nice through out the whole process. Ive been to other sephoras but ive never had the customer service that Ali gave me so thank you so much Ali. This sephora is a bit of a drive for me but i dont mind driving there anymore. Whenever i need something from Sephora i will definetly come to this sephora. read more

I work at the mall so i go in almost every other week and never have I ever been greeted by any of the girls. There are times i need help and girls just walk right passed me, stand on an isle not doing anything, if your busy cool but most of the time they're just chatting amongst each other. When i get to the register the girls ask me if anyone helped me... lol, what? Are they supposed to? Do they get commission? If they do they sure don't care much for it lol. I work with customers and know what is good customer service. BTW I'm a VIB read more

I used to go to the Santa Monica location all the time but got tired of LA traffic and found this store while shopping for a birthday present. This store is a hit and miss. Most of the girls are nice, some of them are downright snobby. My first time was around May. It was slow when I came in and nobody came up and asked if I needed help. I wanted to buy a fragrance and went up to one of the girls (I overheard someone call her Brianna or something starting with a B). She helped to take one out of the display and I asked if it came with a set and she gives me this attitude like I shouldn't have even asked her that question. Okay, whatever. I decided to just purchase it. Waited in line and this very pretty Asian girl was ringing customers up and she greets me with a smile, asks me how I'm doing, etc. FINALLY, someone friendly and actually seemingly happy to do her job. Still, I decided to remain loyal with my Santa Monica Sephora. Came back a few times and gave up on the Manhattan location. read more

The selection here is dismal. Really? No Sunday Riley? No Dermalogica? No Lip Fusion? Plus all their goodie bags have shrunk over time that I am skipping over to ordering online. Blech. read more

Aldo is AMAZING! He was very knowledgable about everything. He had great costumer service and is very personable. I will definitely return again :) read more

I've come to this location many times in the past but I'm the type of shopper who knows what they want, grab, pay and leave so I hardly have any interactions with the employees except for the usual "hey welcome." A couple weeks ago I asked a friend of mine to pick something up from this location for me since I couldn't get out of work on time and she had the WORST experience! So bad she didn't even make the $600 purchase she ended up making online at another store. So I decided to come in today to buy my concealer and she was right. No one offered to help. Employees walked around me to chase after the women with expensive purses lol. Not sure if they work on commission but almost all of them were tripping over themselves to cater to the rich looking white women but ignoring the rest. Yes ignoring the rest, I know because I ended up helping out a couple other women of color with my opinion to choose items and I even had to tell another one which station had makeup remover. Yet, a couple of them were standing around by the perfume section talking. I was about to get in line when I decided to really pay attention. I stood close to where I can see both the door and the employees by the perfume. Asian girl walks in in work out clothes, no movement. Black woman walks in in scrubs, nothing. A couple minutes later, older white wan comes in in a puffy vest, Uggs and an expensive purse, employee walks right passed me to assist her. I put my concealer down and left. Ended up spending $300+ at dermstore. read more

I love Sephora and this branch in Manhattan beach is exceptional. I could spend hours in here with so many wonderful treats to choose from. The staff are superb and I simply LOVE all the free samples I get when i make a purchase. Whenever I visit the store I always have a list of items I am trying to find and the staff are so helpful and accommodating helping me to locate them even if they are always busy. The know what service with a smile means and are only to happy to help. Thanks Sephora. As long as you exist I shall always be a happy, loyal customer. read more