Sydney was amazing and so helpful. I went in a little overwhelmed on what to get, she asked if I needed help and I showed her an inspo pic and gave me some great recs! read more

Good place to get shampoo and conditioner also I got some nail glue they have the best i recommend for sure

I spent over $200 at this Sally Beauty location (Ocean Gate Shopping Center in Hawthorne, CA) on July 22, 2025, and left feeling dismissed and undervalued as a customer. When I walked in, a Latina associate greeted me kindly, but she went on break shortly after. The only other staff present -- a Latino male associate with glasses -- was unhelpful and dismissive. I asked about semi-permanent dyes and a matching facial cream from the Bliss rose-scented line. His responses were vague: "I think we're out," or "I have no idea," with no effort to check or follow up. Meanwhile, another customer -- a Black woman who appeared lighter-skinned with straight hair -- was offered help without even asking. I was visibly shopping and asking questions, yet I received minimal engagement. The contrast in treatment was disappointing. I submitted a formal complaint, followed up via email, and was told on July 25 that the issue was being escalated to "field management." As of August 5, I've received no update, no resolution, and no goodwill gesture -- despite spending over $200 on that visit. I've had great experiences at Sally Beauty's Irvine location, which makes this store's handling even more frustrating. If this is resolved appropriately, I'll update this review. But right now, I cannot recommend this location based on the lack of accountability. read more

Blanca provided 5 star service! I went in for products to bleach my hair, she suggested different products than I'd been using and noticed how dry my hair had become from bleaching and suggested a product to repair and moisturize my hair! Everything she suggested worked out really well, I appreciated her help since I learned to bleach my hair from YouTube. Great location, well stocked with great service! Thanks Blanca! read more

Always really nice customer service. They give good advice. They always have what I need in stock.

Jesus was very helpful and nice helped me find the perfect Iroiro color to go on my freshly bleached hair! He even honored the price that I saw online and gave me a hair treatment for the color to stay in longer! Best Sally's worker I've met in my 10+ years of doing my own hair read more

I had ordered an item for pickup at this location. Imagine my surprise when I received an email saying that I had picked up the item when, in fact, I have not. Did someone pretend to be me and pickup my order? Because I certainly don't have the item that I ordered. read more

It's very rare that you meet people who are genuinely caring and helpful in this world! Thank you to Natalie for helping answer all my questions she was very patient and kind! Will be back! read more

Worker at this store with glasses completely ruined my hair she told me to switch out my items i had already chose and continued to switch out my developer 2 times without even asking me .. She completely ruined my hair it turned out a grey green tint .. when i wanted to go for a light auburn and had my items already picked because i already had done it before!!!! She pressured me SO much it was so uncomfortable and now im devastated with my hair results its unbelievable.. read more

Taylor and Denise gave me the worse Sally's experience ever. These two cashiers were rolling their eyes (between each other) talking about my need for service and frowning at me throughout my whole Sally's shopping experience. I have been a Sally's member/customer and licensed cosmetologist for over 25 years and I have never experienced this type of treatment. I will never buy products at Sally's ever again. I have never had a bad experience at Cosmoprof. Cosmoprof is where I will purchase all my products. This Hawthrone location needs a new manager or new employees and or all employees needs retraining. Corporate are you listening or do you care? read more

Jessie is in there handling business.! And taking care of customers. With a smile, speed, and knowledge. I thank you very much. Keep up the great work. I called over the phone. He found what I needed. And saved me from driving all over town. I walked in and said "Hey Jessie"LOL. read more

Natalie was extremely helpful when I walked in. She approached me 2 mins after I entered the store. I just needed big bobby pins for my daughter's performance. Natalie engaged into our conversation and seemed interested. I appreciate it, it shows she cared and her customer service skills. read more

This is the best Sally's I've ever went to by far. The people here are so helpful, nice, and really experts. They've helped me through all my hair troubles. This place should honestly have five stars. read more

Took my Mother in to get supplies to dye her hair...The staff was very friendly and informative. It's was a nice, personal touch to have their guidance. read more

This morning I went to Sally's. I stood outside for 5 minutes and the associate looked at me for the whole 5 minutes and then proceeded to put a sign on the door that said that the store was closed for system maintenance. I thought that was very rude of her to when she saw me standing there. She could have opened the door and spoke instead of putting a sign on the door and walking away. That was very unprofessional and if that is how Sally's chooses to hire their employees, you will no longer be getting any of my money read more

Best Sally's I've been to. The employee I forget her name, short frost blue hair, was so knowledgeable about colors. She helped get the perfect dark red with the perfect mixes of dye. Amazing thank you sooo much!!! Everytime I go to this Sally's I come out with more than expected but always worth it and needed. read more

Bad customer service, they don't follow their own company policies. As soon as I walked in the door the cashier was just staring, not welcoming at all. read more

Was told I can't return nail polish , that all sales were final. Online it states you can , so how can a store location not honor its own company return policy. called another Sally's and they said yes I can return it at their location. read more

I went into the store, at the Oceangate Plaza in Hawthorne, hoping for a small miracle! I approached the Sales Associate. He said that if I needed help, he would be there to do so. I then, proceeded to explain my circumstance. Jesus listened, he looked me up in the system & did all he could to complete a fair transaction. At the end of it all, I left the store with a product that I like & use! I was left with a good feeling about the interaction. There was absolutely ZERO drama! I was very relieved about that! Jesus was very cordial, good-natured & willing to bend over backwards! Thank goodness for people like him! I will definitely be back! :) read more

Walked into Sally's there were no other customers. We were not greeted and the sales associates Anise and Brenda were at the registers having a personal conversation that did not cease despite us asking about the sale that was advertised on the store window. The associate Anise dismissively stated, "it's in the back" and they continued conversing. We left the store after no one came to help us out and another customer of their race walked into Sally's and was immediately greeted and offered assistance in which she received. It was perceived as discriminatory so although we came in with an intent to buy we were not going to spend our money at a store that disregarded our presence and clearly did not want our business! I will NOT shop here again! read more

This place isn't bad. In my opinion, it's pretty good for a chain beauty supply...pretty good because it has a nice selection of supplies for natural/textured hair. All of my favorite natural brands are carried here and are in stock when I need them (Mixed Chicks, Cantu, Dark and Lovely Au Naturale, Taliah Wajiid, Shea Moisture, AsIAm, etc.) The prices are competitive with other beauty supplies and big name stores. Get the Sally club card to save a buck here and there. Overall, 4 stars for convenience and selection. read more

I come here often to get my hair toner and developer. They have everything I need all the time...that's why I continue to come here. If fact, that's the only reason why I continue to come here. The staff is nice, but YOU have to confront them. They will walk right past you MULTIPLE times and not acknowledge you. They have never asked if I needed help etc. I went in there today, they had about 5 girls on the clock...ALL 5 were restocking as customers are roaming around the store. They should have like 3 people restocking and 2 people helping customers. Or whatever. I'm walking down the aisle where my toner is usually at, but it wasn't there. They ran out supposedly. So I decided to test the employees a little. I walked by one of them and I looked confused (on purpose) and she DID notice me, but then decided to ask her coworker across the aisle "when do you wanna take your 10 min break?" ............ I'm sorry, I never EVER write reviews, but I have had it. She finally decided to ask me if I needed help, and I said "thank you, I'm looking for my toner in color T18, but I think you're out of them" .... then she says "oh! We have it here in this box that we're about to open and stock up" ..... I was thinking to myself.... i was walking around looking dumb for 15 minutes and not ONE, out of the FIVE employees, asked if I needed help. Until I had to look dumb on purpose.... literally in front of her face to even notice me. Please work on your customer service! read more

Excellent and very patient customer service provided by Store Manager, Miss Ofelia Lopez! Her detailed and professional approach was most appreciated. read more

Friendly staff, and I found what I needed. HINT: Sally Beauty runs some great on-line coupons, keep an eye out before you go to one of their stores. Unfortunately they seem to be stocking more 'private label' type brands versus some of the well know brand names that I want. read more

⁠ Friday 6/25/2021 at the Sally Beauty in Ocean Gate Hawthorne, California we were confronted with a racist manager who refused to sale my black bf 100$ worth of merchandise saying the money was fake and made him leave the store. I came back inside and asked the Manager Olivia to check the money with her marker or counterfeit checker because I was just in the store alone and she was fine and not only did she refuse to she called the police on us. She then changed the story to" well it felt fake she could tell and also she didn't know 2$ bills exist." She said she wasn't comfortable taking his money I told her to check the money with whatever policy they have in place and she refused losing 100$ sale and calling the police to make me leave. Obviously an officer can not force a manager to check my money but I pled because fake money is a federal crime I was willing to put that on the line to show my money his money was real. My three year old daughter was there but I kept her in the car with him because I didn't want her to hear what was going on. I called corporate and they never followed up reached out or even sent an email. How could this happen to us? read more

They need to update their hours on here ...due to COVID they open at 10am instead of 9am and my lucky self is here at 9am annoyed because now I have to wait a entire hour read more

I have seen this store here for a good 15+ years and never thought I would find myself in it. Well that changed yesterday. If you know me, you know I dig my hair being short, like no guard on a pair of hair clippers short. I would ideally like to have my hair cut every 3 days or so but paying $25 including tip every 3 days just doesn't seem right. So what did I do to fix this problem? I got my barber to spill the beans on what type of clippers they use to cut my hair. I said I wanted to get a pair for a friend who is a barber. They told me basically down to the model number. When I got home I looked up that brand (Wahl) & Model number on amazon and found a pair of exact same clippers on Amazon for just about $60, so I ordered them. The clippers arrived just about a week later. The clippers included a small bottle of Oil. Well I am back to cutting my hair every 3 days and that small bottle of oil that was included did not last very long. When I ran out of oil I checked online and found the oil but they also wanted shipping costs. My very next thought that popped into my head was Sally's Beauty Supply might have it. I stopped by yesterday (05-04-2013). I walked in, asked the cashier if they carried oil for clippers. Low & behold there was the same Wahl Oil I observed online right behind the cashier desk. The price was about a dollar more than it was listed online but without having to pay shipping costs. The employee / cashier when I selected the Wahl oil said that she had a pair of Wahl clippers (for what who knows, because she had hair) and that she loved them. I cannot think of a reason I would ever have to come back here. The little oil bottle I purchased seems like it will last a lifetime (by lifetime I mean 5 years). I did find it interesting that on the side of the bottle it clearly tells you swallowing this oil could be fatal, dang!!!!!!!!!!!! This Sally's shares its parking lot with a Michaels and Food-4-Less, even with these two large businesses in the same parking lot, parking does not seem like it is an issue, the lot is HUGE!!!!!!!!!!! read more

I just bought an IQ flat iron get Home and put it to use only to find a USED Vidal Sassoon flat iron in the box.. I immediately go back to the store (10min) and they won't refund my $ and tell me I have to go through Customer Service.. WTF!!! ITS NOT MY PROBLEM YOUR STORE TOOK A RETURNED ITEM WITHOUT CHECKING IN THE BOX!!! read more

This is the shittiest store ever! Ever single time I want to purchase something from this store, their computers won't work. Then, when I want to pay with check, their systems won't work. What the hell is wrong with this corporation that they won't fix their damn machines so that customers won't have to pay with cash? I will never come back here again. GO TO HELL SALLY'S! read more

This is the first Sallys I have ever been to where they were rudecas heck. I've been to plenty & I'm not at all happy. I recently moved from Orange County CA, and I may say that the employees treat you way better than this store. Won't be going back to this one anytime soon. read more

The place is tiny, yes, but they have a very good selection of human hair extensions that work for white people. This may seem like a duh, but when you live in my area, it's very difficult to find fine/straight/blond hair extensions. I was able to find 10" ones that PERFECTLY matched my hair so I didn't even need to get them dyed. Anyhoo, if you're expecting discount eye shadows, maybe you shouldn't come here, but if you want to spice up your hair style, this place is heaven. read more

Went here early this morning looking for a toner. The girls there were very helpful. Product worked wonderful Highly recommend read more

The associates here greeted me right away and were nice about helping me find products and answering questions. They have a full range of products. However, Sally Beauty Supply isn't the cheapest for their products. I just go to get a couple of items that my favorite wholesale beauty nail supply store (Skyline) doesn't have. They include an acetone formula specifically for natural nails. It works just as fast as full strength acetone, but it seems less harsh. Also, a nail soak to remove the stains some polishes can leave. The store could also go for a revamp and cleaning. read more

Good selection, helpful staff, big parking lot - I had a good experience. Went in on impulse for some 'leave-in hair conditioner', got a recommendation, paid and got out.......easy peasy lemon squeezy. read more

Ok so here is the thing I normally dislike Sally's they either don't have the products I'm looking for or as a black women with thick kinky hair I don't find anyone there that understands my hair( they might try but let's be real if you don't have thick hair kinky hair then you just can't help me ) BUT WITH THIS BEING SAID I FINALLY FOUND A SALLYS WITH SOMEONE WHO UNDERSTANDS MY HAIR !! Needless to say there happened to be two women there with curly hair as myself and one with glasses she was soooo sweet and helpful and the other one with shorter curly hair ( didn't get names ) by far the best experience I've had and finally got a products that works for me read more

I love Sally's, idk any girl that doesn't lol But the girls are all great and very helpful. Angelica is the best! She's got a great personality and really can make your day even when she's charging you at the register lol read more

Second time, I was visiting the same store! And they still don't have the spray has been almost a month, and they don't know when will arrive. I need the Anesthetic spray to perform a wax treatment on my clients. It is unacceptable the lack of this product on the selves. read more

Sally Beauty has always provided me with helpful service, and quality products. I'm not sure what else one could ask for. I come here for all my hair coloring products, and their selection is worth noting. I buy the do it yourself hair highlighting kit, and it works like a charm for my dark hair. I then apply a color afterwards to give it a little depth. I only wish they would carry more of the really high end beauty products and hair products, they are limited to the most commercially affordable and demanded of course. read more

I stopped in the other day while traveling for work to pick up some (YouTube famous) eco styler gel, they had a great selection and plenty of each in stock. As I walked in I overheard one of the sales ladies helpfully discussing tips and suggestions for hair care and products with another customer (who'd also come in because of YouTube.) I passed the other sales lady on my way to the gel and she offered to help me, but I knew exactly what I wanted. The store was clean and easy to navigate. I almost ended up grabbing extra items just because it was so easy to shop the store, but I stuck to my goal and got out of there. The experience was quick, easy and exactly what I'm used to with sally stores, which is why it didn't occur to me to write a review until I visited another location near my sister's and checked out yelp to see if there is one near my place. The reviews for that one are just embarrassing from a business pov. I think I'll wait until I'm in this area again for my next sally visit. read more

I used to love coming here. But now... The people suck. Beware of Viarney (I think that's how it's spelled). She's got a serious attitude. And if you don't want to give people sales prices, take the sale signs DOWN! read more