i attended the fragrance workshop; it was detailed-oriented & adventurous! i left the workshop feeling lightened & inspired to find my wedding scent. donna emerged herself into my world & tested a handful of scents together! she was very kind & patient while i picked my scent for my special day read more

Lush - perfumes - Cosmetics & Beauty Supply Near Me - Torrance, California

I am leaving LUSH after 8 yrs & moving on to another brand bcuz they structured too many CUSTOMER DETERRENCE. My daughter gave up on them a few months ago. Now it's my time to get rid of this brand from my skincare line. Twice, LUSH do not accept $100 bills for $30 purchase. For an international company who cannot handle $100 for 30% purchase in cash is mind blowing. We've gone to many local & small business who have no problem having change for $100. even for less than $20 purchase. Also, we used to be able to gain points from a "family" app but now we have to have the app on each our phone to gain points. read more

December 13, 2024 | Torrance: LUSH is always a fun store, well- organized and smelled amazing as I walked by, had to go inside! Immediately received friendly customer service! Yum: The super friendly girl walked me over to the Sticky Dates collection that I was looking forward to trying! While it was sweet smelling, I was immediately attracted to the delicious scented Snow Fairy collection, which I fell in love with! Snow Fairy | Seasonal Scent: Smells like delicious bubblegum, and there's even very best powder in the collection! Score! Thanks again for showing me the collection! Wow: There are even cute gift sets, as well as broomsticks and magical wands from the movie Wicked, so cute! Customer Service: Friendly from the moment I stepped inside of the store and when I got to the register, two more friendly girls helped me and as well as showed me more of the collection! Looking forward to visiting again whenever I'm at the Del Amo Mall! Thanks again! read more

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Went here today with my friend cause we wanted to look at the bath bombs and this lady in the photo whispered something to her coworker and then they both turned around and just stared at us. Hmm. Weird. Seems like they profiled us and were accusing us of stealing or maybe they got offended cause we didn't want to talk. If I ask a simple question then I'm gonna get thrown with a million other questions so of course I'm gonna avoid it. Lush please stop training your employees to be annoying. read more

Lush - Cosmetics & Beauty Supply Near Me - Torrance, California

Samona was extremely helpful and welcoming to my friend and I. She was informative about every product and gave us each a sample of a new product. Her friendliness and knowledge made you want to buy the entire store. read more

Purchased the super milk but it did not work out for me, so I got a refund. Charlotte was very kind and even offered to make me samples of other hair products that might work better for me. I didn't even ask her so I appreciate her offering. Tysm Charlotte! read more

Friendly as always. You hey are able to help and accommodate asap. They had new products like the turmeric face scrub which I liked. You can always ask for sample to try it out. I only buy face scrubs and sometimes lotions. My go to items are happy face and banana lotion. Bummer they got rid of the bigger jars, those are usually my go to size but small one is okay. Make sure you bring your old, clean jars back to get $1 back. read more

I've been a huge fan of Lush for many many years. I have been ordering online and finally a visit to the store was extra special. The ladies were very personable and I think this is one of things that I love about coming to any Lush store. Staff are super knowledgeable and it's making every shopping lot easier. I was able to purchase my bathing essentials and I was humming on my way out. read more

I loved my experience so much. People were super friendly and my friends and I tried out some soaps and I for sure reccomend.

Super friendly helpful staff!!!! Had a notably great experience, and will definitely be returning

to the girl who was working here at 12pm on 5/15 thank you, made my whole day the customer service is always amazing i wish i got her name but she made my day and my birthday i love this lush ! read more

The best experience I've ever had at LUSH. Very friendly and helpful employees. The cashier was the sweetest! I've always had good experiences at every LUSH location I visit ... but this one was beyond exceptional. Just amazing!!! From the moment we entered until the time we exited was just next level. read more

Standout friendly, informative service...Shout out to Bailey re Justice for Greenwood!

Located inside the Del Amo Mall in Torrance. They do practice all the Covid rules and are very nice and helpful. I came her to get the soap bars. The gal sorry I forgot her name was very helpful from the start. As I got there she very nicely said the store is at capacity and to please wait so while waiting I asked her about the Lush soap bars and as customers were leaving she was about to tell me about them and said oh ok come in and I'll show you where they are so she pointed out the popular ones and the ones she liked. So I went with two the honey one and the lavender one. As I was waiting in line to check out the same gal asked me if I was paying cash or card and I said card and she said she can help check me out. What great customer service. I'll be back again. read more

Lush - Cosmetics & Beauty Supply Near Me - Torrance, California

Lush can be a bit overwhelming when perusing but once you discover what you love, you're good! At least that's what my experience has been like. I have a sensitive nose so I have to go more light and subtle with scents. Here's my faves and must tries: *It's Raining Men: honey scented shower gel. Literally heaven to my nostrils and glory to my skin. Leaves you soft. *The Olive Branch: Shower gel infused with yep, olive oil and mandarin oil. Great for colder months. *Buffy: Exfoliating bar that is also a body butter. After using, you may not need lotion. *Ultrabland: Facial cleanser that's great for getting your face super clean. Sorta feels like it leaves a residue but trust, the result is a moisturized face. Good for sensitive skin. *Helping Hands: Chamomile hand cream that leaves your hands moisturized. I have dry hands throughout the year. This hand cream really comes through. I don't have to reapply as often as I normally have to with other hand creams. Also there's tons of cute pre-assorted gift boxes. My favorite is the Honey gift box because it has all of the sweet scents that I love. F.Y.I.:Be sure to check the expiration dates. read more

Lush - Honey gift box. Super sweet scents - Cosmetics & Beauty Supply Near Me - Torrance, California

12-10-21: 2pm - Was planning to purchase some gifts from Lush. I normally do not shop here. As I was getting ready to walk in, I was aburtly stopped by one of the girls that snapped at me in a very moody unwelcoming tone "can you sanitize your hands?". I had literally just cleaned them as I left the store next door but whatever. Then the girl bumrushs past me to help the guy behind me giving him the full gold star treatment. I guess she either a) found him attractive (news flash, he was not into you) or b) was trying to power sell to the gay guy. I didnt know there was a dress code or code of conduct to be a valued customer here. DAMN...I knew what I wanted and was a sure sale but I walked out as they did not deserve my money. read more

This store is simply DELICIOUS!! Just more and more deliciousness everywhere you turn! From the scents and textures to the vibrant colors and creative products...it's all absolutely delicious! I stopped in here just to get a bath bomb to try out. My fellow Yelper friend Ania K. got me started with the bath bombs and I thought this would be the perfect time to pop my LUSH cherry and finally step into the store for the first time! I was immediately greeted by Jennifer and I'm sure I wasn't my normal self and the friendliest immediately, but it was because I was dawwwwg tired and beat the hell up from a heavily intense gym session that I had just finished. I was looking for something that smelled amazing, would moisturize and nurture my skin (because I'm a freak about my skin), and wasn't going to kill my pocketbook. To say that I was impressed at the vast selection is an understatement! There were so many fragrant choices in that store! They have shampoos, conditioners, hot oil treatments, bath soaps, bath bombs, jelly face masks, steamer tabs, lotions, facial masks, peels, shower gels, shit...shower jelly (ever heard of that??!!), Bubble Bars that you can cut chunks off of and reuse, bath bombs that have little surprises in the middle, once they dissolve and others that have floating stars that dance around your bath water! Then you have those delicious scents like grapefruit, lime, bergamot, jasmine, cinnamon, ylang ylang, vanilla, roses, star anise and apple juice, milk, cocoa, candy, avocado, lavender and rosemary, citrus scents, and lemon, just to name a few. Jennifer showed me how the Bubble Bars work and she poured the finished product in a big silver tub that you can put your hands in. The water was super soft and thick (if that makes sense) and it left my hand super soft and smelling so good that I wished I didn't have to wash my hands ever again. If my hand felt like that, I can imagine what my body would feel like after their products! They even have toothpaste tabs and mouthwash tabs, which I'm a bit excited to try. The Sunnyside Bubble Bar is probably my favorite, so far! It's shaped like a teardrop and is gold and glittery. I'm normally not a person who loves glitter like that, but the "glitter" is natural and actually seaweed. Jennifer even offered to try other products on me, but I told her no because I was so tired after my workout that I said all that pampering would have me sleeeeeeep up in there! The scents were enough to relax you, but add a massaging "sample" in there and it would be all over for me. Ultimately, I ended up buying the Avobath Bath Bomb that's full of delicious avocado, the Blackberry Bath Bomb that's so amazingly and deliciously fragrant, and that Sunnyside Bubble Bar. More deliciousness! See the "delicious" pattern here?? The prices aren't too bad. They range from $5 to $12 for the Bubble Bars and Bombs, but a lot of them can be reused, so it's ultimately worth the price. The biggest surprise of all is that I was told that you can have a pamper party, there. They close the store for you and your guests, set it up complete with chairs and small tables, and you can bring your own music and food and be pampered with their products. You and your guests also have the opportunity to shop around the store. I'm thinking of doing it for my birthday, since it's almost here! read more

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Wednesday, 12/28/2023 around 3 PM.. I took my daughter out to Del Amo mall to check out some items at Lush. Mall itself was crazy busy, the Lush store was quiet though. We were clearly looking around for stuff and I think made it quite obvious that some assistance would be welcome and great as there were a few things we had questions about or couldn't find. There were like 3-4 salespeople all standing around at the register chatting with each other, looking at their phones, showing each other and I guess discussing whatever it was that was so great to watch on their phones while they completely ignore the only customers in the store. We were not greeted when we came in, we were not so much as acknowledged, let alone asked if there was anything we might like help with finding . No one said goodbye when we left either. So unprofessional.... My niece is employed at the Lush store in Albuquerque and I went there a few weeks back to visit her at work. That store was busy as hell yet the staff all greeted us and offered assistance, demos of products and personal recommendations that were helpful and fun. Everyone was friendly and attentive to us and the other shoppers. The only reason I didn't end up buying a lot of things I liked that day was due to not wanting to deal with luggage restrictions on liquids and such on my flight home. I came home and went to my local Lush at Del Amo so I could get my daughter a few nice things I had learned about. Never ended up happening though because none of the sales girls could bother to even acknowledge our presence, let alone help us. The attitude and laziness demonstrated by your Del Amo Lush staff that day (12/28) is just a bad look for the Lush brand. I wonder how many other customers were also dissuaded from shopping there after being totally ignored like we were. Its a shame this had to happen as Lush products are great and its usually a lot of fun to shop at the showroom stores rather than just order on line. Albuquerque Lush staff were were amazing, Torrance though, you suck :( read more

I went in today around 1:30-1:50pm and the lady at check in was not liking her job it seems. Very cold and inattentive. I was looking for some bath bombs for my trip and wanted to get more information and recommendations. Though she did give me answers to my questions her demeanor was very lacking for a retail costumer service position. I left with 3 bath bombs and 1 scrubby for my Palm Springs trip, but will not be coming back to this location as it left me not feeling relaxed and happy as a place like this should! read more

It was disappointing to visit this location after a beautiful experience at the Lush in Las Vegas' fashion mall. I went into asking for some face mask suggestions and samples. The latino male employee made a snarky remark saying my friends and I asked for too many samples. (I asked for one sample and my friends asked for two). After he gave them to us he didn't close them right, we each grabbed a paper bag to put them in as we didn't want them to spill further in our purses. I could feel him staring at us. He then said to limit the use of paper bags bc they were for the bath bombs. Maybe next time put a sign or let us know if there is a limit on samples or paper bags. It sucks because i love lush and love their values. Pls do better. I made my purchase and left. read more

It's 10:20 and the store is not open. It's Friday and the store hours are supposedly from 10 a.m. - 9 p.m.

I came in yesterday and got help from a younger women with her hair clipped back and she had some yellow star stickers on her face. It was my first time going and I heard a lot of good things about lush. She suggested the hair primer and told me how to use it and suggested that I pair it with the curl power and I can tell the difference already! I will definitely come back! read more

Excellent Staff! I came in on a Tuesday afternoon and I received help from Diana. She is such a helpful young lady and made my experience very pleasant by recommending me certain items and giving me samples, all with very kind and patient energy. Thanks to Diana, I found what I was looking for and left very happy! Shoutout to Diana read more

My family and i went into lush this afternoon because my niece had some birthday money and was looking to get some shower goodies. if you know kids, you know they don't know a thing about tax and my niece is not exempt from that childhood ignorance, but the attendants were so patient with her and all her questions about price and care and it really put a smile on all our faces. The two ladies were so kind not only to my niece but to all my family. i wasn't able to get their names but they were there around 2pm thursday March 23rd. You guys really made my niece's 10th birthday, she left the mall and your store with the biggest smile and felt very loved. Thank you to the two kind ladies! read more

Charlotte is simply amazing. She has an energy and personality that is to die for. I was literally having a bad day and wanted to get in/out., however from the moment she greeted me, my energy shifted! She is truly an asset to LUSH. She offered and suggested items and OF COURSE kept her smile and great customer service above and beyond! Thank you CHARLOTTE! read more

Today was my second visit to LUSH this week, and both times I was helped by Crystal, who has to be one of the kindest, most helpful people I've met at any store. I have fibromyalgia, so I suffer from a lot of pain, and I was introduced to the Big Blue bath bomb with epsom salt and sea weed on my first trip, which worked so well for my muscle pain that I came back to get another! On my second trip, Crystal showed me the Wiccy Magic Massage Bar for sore muscles (the smell wasn't for me), and then explained that she uses the Pink Peppermint foot cream on her neck for migraines. Bingo, I also have chronic migraines. I ended up walking out of the store with another Big Blue bath bomb, the Pink Peppermint foot cream, and a cone of lavender and rosemary bubble bath. I can't recommend Big Blue enough - it smells amazing, looks beautiful in the tub, and really helped my muscles. I look forward to trying everything else, and can't thank Crystal enough for her guidance! I also want to point out that I am a service dog handler, so I had my service dog with me, and on both occasions, all of the employees were incredibly respectful of her, and did not try to interfere with her job or pet her without my permission. I usually get bombarded by people everywhere I go, so this was a really nice change of pace, and a testament to excellent employee training. Five huge stars for this LUSH location, and for Crystal (and all the employees). You have another loyal customer. read more

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My son and I just love LUSH. I've been using their products when I discovered them in Canada over 20 years ago. The flagship store in London is incredible. Their skin care line is unbelievably fresh and fun. My son spends his own allowance on their playdough type soap and their jello type soap. He uses these when he showers to play and clean. I love their buff bar, the orange foot pumice stone soap, various soaps and lotions. This is a great place to buy some self-care splurges and gifts. read more

Lush, lush, lush! I love it. Such great products. The price point is a little steep but can't complain. The representative that worked there this evening was extremely nice and professional. Celestial is my go-to Moisturizer it leaves my skin feeling good and super hydrated especially in the winter months if you don't have sensitive skin that gets clogged up I would suggest you check it out. read more

Lush - Cosmetics & Beauty Supply Near Me - Torrance, California

I would've probably never stepped foot into this store if it wasn't for my teen daughter! What a sweet store!! Tons of unique bath/cosmetic products- all handmade. Even with the holiday crowds employees were cheerful and enthusiastic. I really loved how friendly everyone was. I purchased a few bath bombs, thought they would be great stocking stuffers. I noticed they had a large selection of gift sets too! Store was nicely organized. Next time I need a sugar fix, without the calories- I'm going to Lush. Updated Review***** After using the products I purchased: I would consider items to be novelty like. My tub was stained after using the bath bombs. read more

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LUSHIE UNITE!!! :) After eating at Kuma, I've yelped the closes mall in Torrance, and up pop Del Amo Fashion Center, and I was stoked to find out that they had a LUSH Store, This LUSH Store (along with Sephora) is located in the shopping center with Nordstroms and AMC theaters. This was my first time EVER going to this mall, and so I made the rookie mistake by going to the Macy's Men's and Furniture section adjacent to Crate & Barrel, which also houses Joann Fabrics, etc., and Burlington Coat Factory, and got lost trying to find LUSH until I regrouped and found the AMC on Carson Street later. I thought they were in the same vicinity, lol! :p Anyways, once I found LUSH, oooh, I was in HEAVEN!!! It was a crowded and cramped inside their store, but the sales associates there were still so nice and helpful! I liked how there were sales associates stationed at each part of the store, and so they can get at least some face time with various customers walking in, as well customers getting the help that they need, and not stand in one section together looking all snobbish (like some other LUSH Stores). I also liked that they helped me when I needed help (such as samples or questions about new products), and didn't push me to doing demos or buy anything I didn't need or want. This LUSH store is very well stocked and clean. It was a bit tight, but still maneuverable. Their store space reminded me of the one in the Westfield Santa Anita, Arcadia mall. In the end, I got my free cupcake face mask (traded in 5 empty pots), my favorite cleanser, Herbalism as well as new bath bombs: Sakura and All White (Green Apple scented). I love their bath bombs, not just for bathing, but also keeping in my bathroom smelling fresh and fragrant too! Lastly, I got various sample pots too! Now that I've found my LUSH store in Torrance, I'll surely be back when the holidays are over, and/or when I need to replenish my stock, yay! read more

Lush - My Lush Haul - forgot Cupcake Face Mask. Herbalism Facial Cleanser with Bath Bombs: Sakura and All White and various samples. - Cosmetics & Beauty Supply Near Me - Torrance, California

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Great store to pick up goodies for yourself and as gifts! I get a lot of their bath bombs for gifts and I prefer their lotion creams and scrubs for myself. I love love love that the company does not test on animals and the ingredients are safe for our bodies and it's all made in the USA. Yes it's pricey but the quality is great and the company is responsible so that is more costly to maintain. Don't slowly poison your body with the cheap crap from other stores! The service has always been great too! read more

Last night was the first time for me going into a Lush. Dominique was great. She was so knowledgeable and kind. Walked me through a lot of the product and even tested some stuff on me. I always heard great things about them but never had the experience. They are super friendly and personable. I got a sample of the R&B moisturizer. Let me tell you I had received so many compliments just wearing it at work. Smells amazing. Gives your hair a shine without the oily residue. I'll be back! :) read more

Lush - Cosmetics & Beauty Supply Near Me - Torrance, California

9I have grown a new found love for this store after buying my first product from this chain during my Vegas trip a few weeks ago. So I was super stoked they had one in the shopping center my boyfriend took me to. I totally forgot the name of the person who helped us, but she was really helpful and understanding in the kind of product I wanted. I had already gotten a product that was a face scrub to help with my dry skin, but I wanted to know if there were other options for me to try. She told me my skin looked great as it was, but would assist in providing me another product for me to try. She had me try a lotion that would help with my dry skin by putting it on and then wiping it off. But I told her that it was a weird concept for me to do, so she introduced me to another product, which was a scrub and right up my alley. It was made with corn, but smelled like fresh baked cookies. She wanted me to try a face mask to, but it wasn't my cup of tea just yet since I had a busy schedule of sorts and couldn't imagine myself sitting for 10 to 15 minutes with a mask on my face. I ended up getting the corn one and she wad nice enough to give me a sample of the lotion to try for myself. She also gave my boyfriend a sample of their charcoal scrub for him to try as well. Planning to give their facial masks a try in the future! read more

I absolutely love these bath bombs. I got some for Christmas and baby let me tell you. I feel like a rock star in the damn tub. Plus it smells so bomb and all the different ones they have are amazing. I will definitely be making this store part of my monthly routine for now on. I received 3 for Christmas and went to the store January 3rd to buy 5 more, plus bath bars and Bath oil's. I love this place the smell is heavenly when you walk by. It makes you wanna come on in. The prices are really good for its sizes. I'm so glad I get to enjoy my baths even more. read more

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The first time I went to a lush store it wasn't as magical. I thought going to a lush store would be as great as I've seen on social media but I was very confused. I didn't know where to start looking. I knew I wanted to purchase their bubblegum lip scrub so I was looking around for it. I left feeling disappointed after I purchased the item. I didn't get offered much help because the employees were busy talking among them selves but it's been my 12th time shopping at a lush store and costumer service has improved. Now when I shop at a lush store I feel more welcomed and less confused looking for a item. I even find a employee who is not busy for help or they offer me help with a item I am looking for. Definitely has improved in costumer service. I give this lush store 5 stars because their costumer service is Awesome !!! They are very helpful and answer any questions I have. I like to be informed about items that I am purchasing like what its good for or what it does for my skin and they provide me with great information. I can't remember anyone's name at the moment so that I can thank them for their help but most of the time their employees are super friendly and outgoing !! They make me felt welcomed and I leave happy with my visit. read more

Celebrated my daughter's 13th birthday last night with this amazing store, and it is a memory we will all cherish!! Crystal, Nicole, and Galilea were so patient and kind with 7 teenage girls giggling and experimenting with the fun products in the store. They gave each girl their undivided attention and taught them how to properly care for their skin, and even educated them on the history of the company. We didn't feel pressured at all to purchase a ton of products and really enjoyed learning about each and every one of their creative product lines. Thank you for making our daughter's birthday so special!! read more

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Very rude staff.. walked in today around 2:30pm and the group of girls were busy gossiping loudly. I was in there for around 10 minutes waiting for them to stop chatting and the entire time I wasn't greeted or even asked if I needed help with anything (I was hoping to ask some questions but was put off by their attitude). To make matters worse, another person entered and they immediately greeted her and asked if she needed anything. One of the girls even made eye contact with me and still completely ignored me (not sure if it was because I was the only one who was a different ethnicity). Super weird vibes from the staff, don't recommend coming to this location. read more

I have been a long time online Lush customer due to the high quality products. I was really excited to finally get a local shop in the South Bay. I have consistently received outstanding customer service from the Del Amo store. Yesterday, Kurt and Kat made my day with their superior service - I felt like a real VIP! This store really exceeds my expectations every time. I love the Charity Pot, not only does this product smell amazing but 100% of the profits go to charity. read more

There isn't much I can say bad about Lush. The staff there helped my a lot considering it was my first time in one of their stores. When I went it was kind crowded for such a small store. My girlfriend wanted the sex bomb bath ball. Which was easy to find but i didn't know how the package the items. I didn't know if it was self serve or you pick and they wrap it. They told me to grab it and put it in the small bags. I did and was on my way. For the guys if u don't know have the staff help u unless ur women tells you what she wants read more

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I simply love Olive Branch bath gel. Great social distancing at the Del Amo Mall location. Very well organized and prompt