Was just there today 3/7/20 at 3ish or so and I just wanna give props to every single person working on this shift. Each worker was incredibly helpful, kind, warm, and informative. When I say "each worker" I MEAN it. Each person made sure I was being taken care of on the sales floor. I know it's their job but so many places I go to I am ignored for whatever reason, but these employees genuinely wanted to know what I was Im the mood for. I went in for a single body wash and left with a whole routine. I've been having the worst week of my life and this time I spent in this store really helped me forget that which is why this meant so much. Bless this specific shift of people! Give em a raise!! read more

First time at this Lush location. I had heard positive things so decided to treat myself to some products. From the minute I walked in everyone was super nice. I explained to the young lady I was looking for a particular product. She recommended Rosy Cheeks. I absolutely love it. Went back and purchased lip scrubs and bath bombs read more

I went in today 1/15/18 to get my mom a gift and was greeted as soon as I entered the store and was offered assistance. Jennifer was helping me on the floor and she was so kind and knowledgable about the products. I told her I was looking for something kind of easy on fragrance since my mom is going through chemo. At first I was looking at Sleepy but the scent was a bit strong and she pointed me in the right direction of the Charity Pot body lotion. My mom loves it!! She said the scent is perfect and it feels nice on her skin. I also purchased the pearl massage oil bar and my mom really loves it as well. Jennifer went out of her way to even give me some samples of products just for me to try out considering our situation. It honestly made my day and will probably make my week! I wanted to hug her but I felt I would cry if I did so. The whole experience shopping here today was amazing. I always come in but today I met this amazing caring girl and I will be back in hopes of seeing her and returning the favor! Thank you so much Jennifer!! read more

Excellent service John & Crystal omg so nice made my daughter and I feel so welcome. I was having issues today with my sciatica I forgot about how much pain I was feeling with the help of John & Crystal. Will definitely return when I am feeling better read more

Mitchell was very on top of stuff and super knowledgeable. Also, enthusiastic. We love going to Lush for all our products and this store is no exception to the good customer service. read more

I stopped in to buy some thank you gifts. The service at Lush is always great, but Curtis went above and beyond yesterday. I really appreciated his help, patience, and kindness. My family and friends are going to love their soaps and bath bombs. read more

Exactly 2 weeks ago, I went into LUSH (an hour before closing) to look for "sleepy," the lavender body lotion that promotes sleep and relaxation. I had come in December to find it, but it was sold out due to the Christmas rush.   Jennifer greeted me & was extremely helpful and wonderful--she talked to me like a friend, tested a few products on me, and happily recommended the products she uses herself. Her enthusiasm was all that I needed, and I ended up purchasing the "Sleepy" body lotion, R&B hair moisturizer, and Scrubbee. Scrubee and Sleepy are great products--but it was R&B that truly blew me away. I've been exclusively using Devacurl products this past year, and I simply haven't been able to find a leave-in moisturizer for a day-to-day normal curly look. Until now! Thanks, Jennifer!! read more

Absolutely LOVE this store. I came in looking for ideas for party favors (to be used as decorations also) for my daughter's 18th birthday. Chelsea and the staff there were amazing! She gave me various ideas to choose from and put together the perfect gift. I am now an absolute fan of LUSH products and especially this store. Thank you!!! read more

Lush - Flowers weren't even necessary! Table was beautiful! - Cosmetics & Beauty Supply Near Me - Torrance, California

I keep waiting for the owl to come down my chimney with a message that reads, "You are a wizard and you have been accepted to Hogwarts." Till the howler comes, l am stuck in the muggle world, and lush is as close to Hogwarts as l am likely to get. Still, it has magical lotions and potions, mystifying amazing bath bombs, masks for transforming. And balms for soothing, products for bewitching. Maybe it is a secret magical place, in the muggle world. I must confess, a bath with their bath bombs and beautifully scented candles, has banished stress and replaced it with sheer delight. Needing gifts for muggles and wizards? They have you covered with a host of interesting, unique, beautiful products. The workers are so friendly and sweet. There is a shampoo bar, that helps grow your hair. Really. The products are handmade, organic, not tested on animals, and they have a cool recycling program. Yes, they give samples. A great place for a party or private get together with friends, but you have to book it Saturday morning before they open. Looking to be scrubed, messaged, soaked, and pampered with lotions and potions? Unless you got into Hogwarts, this is as magical as it gets. read more

Lush - Cosmetics & Beauty Supply Near Me - Torrance, California

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My third time in this store but my first time making a purchase thanks to Ricky. If you ares looking for a good scrub go to him for great advice on what meets your needs. Purchased two Shea Butter scrub bars and a gel body wash. Love them all. Will be back. read more

Amber is the best, went above and beyond with her customer service. As I immediately stepped into the store, she greeted me with such kindness it made me feel welcomed, I was looking for a face mask for guys and since I never purchased one before she made sure to give me all the details of the one I was exactly looking for! I think I never experienced such customer service ever before, hopefully she's there when I come by next time read more

I only go to Lush from time to time but since I was headed on a business trip, I decided to go get some bath bombs and lotion to help pamper myself. I have a lot of allergies and am usually wary of buying beauty products. Ishari was wonderful! She helped me select some bath bombs and lotion that will help me relax. I appreciate that she answered my questions professionally and friendly. I will definitely come back and get advice from Ishari. Thank you!!!! read more

I've been looking for bath bombs for more than a year... and I finally found it. But it was so disappointed and I wanted my money back... the price is so expensive and not worth of that price... and I explained clearly but they got me wrong one. It was very disappointed experience ever. I would not recommend anyone to go this place... VERY DISAPPOINTED. read more

Lush - I explained very clearly about what I want, but they got me wrong bath bomb and the price was very expensive. I would never go here again. - Cosmetics & Beauty Supply Near Me - Torrance, California

I have used the Caca Rouge henna treatment in my natural hair 3 times averaging once a month. It's an overall conditioner but my hair does seem a little dry after. I follow up with a moisturizing conditioner. It covers grey better than any product I've used in the past. My grey hairs look kinda orange but I'm ok with the color. The previously dyed portion of my hair takes really well also. It's a bit pricy but I do like that fact that it's already mixed in with butters and oils. It's very messy as henna home treatments usually are. read more

Lush - Henna in sunlight . - Cosmetics & Beauty Supply Near Me - Torrance, California

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Today was my second time in this store and I am in love! Mitchell was awesome and had the best energy! He was so knowledgeable and def made my experience 100 times better! So excited for my new skincare items! Cant wait to go back! read more

Lush - This was from my first visit but I also added imperialist moisturizer and ultrabland cleanser to my collection today! Obsessed! - Cosmetics & Beauty Supply Near Me - Torrance, California

Went in to buy face masks and look around and Curtis was there to help us when we couldn't find them. They were incredibly kind and welcoming and really made our night. There was another worker there with him who also was very welcoming but I couldn't remember her name but she was also very kind and I'm sure she would have done the same for us if Curtis wasn't there. Overall, the customer service in this Lush was above and beyond and I will definitely be coming back. read more

This store has so many wonderful hair and skin products. I could've spent the whole day there trying things and learning about their process. After looking around a bit, I asked for help. A young lady showed me two face masks to help brighten my skin (sun spots). I opted to try the Don't Look At Me. $11 for a small jar. Went home and tried it that night. My skin felt amazing immediately after and the next day I noticed a healthy glow. The size I bought seems to have only a handful of applications, which makes the product kind of pricey for my taste; however, if it continues to work to my liking it'll be well worth it. I'm sure I'll be back again soon! read more

Lush is amazing in so many ways. Yeah, sure their items can be pricy but I love that they are all organic and not used for animal testing, no additives or any harmful chemicals. Hard to find with body care products nowadays. But, the true reason I simply had to review this particular store is to commend Kylie, the sweetest most kind associate who assisted me during my visit and even gave me some samples to try out. These are the types of employees that make a visit to a packed mall bearable and create a loyal customer. So, thank you for such a great experience and knowledgeable information Kylie. Also, for being so patient! Lush on ~_~ read more

LUSCIOUS! LAVISH! LUSH! I'm in LOVE. I've never actually been into a Lush store, I'm the Queen of online shopping, so when my SeaStar mentioned that she wanted to grab some face coal she had been using, I gave her the oddest look. The last time I'd heard about Lush, they sold bath bombs and soap bars..and online. Eek! Apparently I'm behind because not only do they carry their famous bath bombs(and so, so many of them) but the store also has almost all of the Lush products, including their makeup line. So off we went, and it was although it was much tinier than I expected, it smelled so good! We spent a total of about 45 minutes in there smelling and exploring the counters, with plenty of help from the associates and getting some new girly stuff. I guess everyone should just go to Lush on a Sunday because we had AMAZING customer service. When we walked in, we were greeted by 3 different girls, and one brought me a basket and asked if it was our first time. She filled me in on their products and what not, and gave me a quick tour of the shop. It is small, but everything is laid out so you can clearly see what's going on. It was a little busy, maybe 10-12 other people in there, but the sales rep was a doll and made sure I loved, not liked, my bath bombs. We got a few demos on how certain face products worked, a few of the hand products and what was best for our particular skin needs for the winter and we played with the clay up front by the register. Chey loves their stuff and ended up grabbing a few things from their makeup line. Their price point isn't bad either. Some of the soap bars(if you buy the whole thing) are around $50 or around $8-$15/lb, but the majority of their bath bombs are about $6 or so. Same as their prices online, but now without the wait or shipping fees haha. As for their makeup, it's about the same price as MAC/Sephora ($20 for a blush/liner), but the products are friendlier for your skin. Which is something else I love. And another reason why I was so happy to have found a standing store at this mall. LUSH is not only 100% vegetarian, many of their items are vegan and they DO NOT test on animals. In fact, they actively work against animal testing and abuse. Fur babies aren't product testers ;/ but, if you want to test out a product, they have plenty of samples out for you to try and sniff! (^_~) so that's a big part of why I love their products. They also work amazingly well. My bath bombs, I can get 2-4 uses out of because frankly nobody needs to use that entire bomb in one go. My sister uses their shampoos/conditioners and raves about them doing wonders to her hair(she's on her HS swim team..so chlorine damage). Guys, they have a line for you too! And it smells AMAZEBALLS! Seriously. Honestly, I may not be buying Lush online anymore!! I spent ~$26 and got 3 giant bombs that will last me quite some time, and no extra $$ wasted haha. Really, I had a great experience at this location. I'm in the area enough to for sure come back rather than going online. They have several other locations, and I'll eventually explore them as well. But my first trip to a LUSH store was a success and I am totally loving my bath bombs! I think maybe once they've been open longer the other issues with customer service stated by others will go away? But I'm happy that we had fun and that I ended up leaving with new goodies! So, welcome to the ever improving Fashion Center LUSH, I hope you end up getting more amazing reviews. Because frankly, the store has the ability to do it ;) they've obviously got a few good girls working there. read more

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Lush cosmetics are vegetarian, handmade, and fights animal testing. I was excited to see this Lush added to this shopping center. It smells wonderful when you walk into the tiny store. Their products pricey but great!. To keep it short I'm not giving my money to this particular store when we'll the customer service sucks. No greeting at all when I was in there for like 15 minutes and also clearly looking around for help. If anything go to their Brea, Pasadena, Anaheim, Newport, Arcadia, any other location but this location or buy online. I wanted to check out their blush but ended up going to MAC across the way for my blush. =/ read more

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I have to update this review...I've been meaning to do so but keep forgetting! Since my first visit when this store opened, customer service has improved significantly! I am always greeted when I walk in. Someone is always there to answer questions or give suggestions. Everybody that has helped me recently has been very friendly and outgoing and it has truly made coming to this LUSH a great experience! read more

Went here while shopping for Chanukah gifts and the staff was great. They were ready to help as soon as I came in and they also have a great selection of gift packages for the holidays. It can get a bit pricey but it's worth it read more

I've always gone into Lush and had an excellent experience. I went in to buy some lush bombs today and I was very disappointed because I was wanting to try some new lotions and wanted some samples. The saleswomen handed me the sample and I didn't open it until I got home. I thought it was very odd what she had told me in the store. She said "a little bit goes along way." As I got home I noticed that the container barely had anything in it. It looked like a small drop. Usually when I go into Lush and get samples they usually fill it up. This was very disappointing and I do not understand why she was being so cheap. If I'm going to buy a lotion from there I would like to try some samples to see if I like it. Sephora even gives you better samples then this. read more

Came in looking for a gift for a friend and Austyn was AMAZING! She helped us find exactly what we were looking for and was great at explaining all of the products. read more

Corina was SO helpful today! It was my first trip to LUSH and won't be my last. I can't wait to use all my new products.

I love coming to this store. There are so many times I come in with no intention of buying anything but I always leave with something. All the employees I've encountered here have been really helpful and friendly. A lot of the time it can be really packed but I'm always greeted and asked if I need help by at least two employees. Some of my favorites are the rose jam products and their bubble bars are awesome. read more

Fantastic staff at this location. Was greeted right away and assisted by Curtis, thoroughly educated on the benefits of henna by Britney, and informed and got lovely service and demos by John. Everyone was extremely well versed on ALL the products there and it's treatments. This is where grade A quality customer service lives.Wonderful experience, will definitely be back soon. read more

I have been to this location twice and both times I was helped by some awesome ladies! I have been having some acne concerns on my face and so I got on YouTube and started watching videos on people who had tried Lush products and their feedback. Of course, I knew I had to go in myself because everybody reacts different to these products. I unfortunately forgot the name of the young lady who helped me but she was awesome! I told her about some of the concerns I had with my skin and I asked her if she could help me create my own regimen for daily use. I had only used Ocean Salt Scrub 1-2 times a week so I wanted something I could use on a daily basis without worrying about any excess drying on my face. So, in my experience there, we were able to chose a cleanser, toner, and moisturizer. First, the two cleansers we were trying to decide on was between Dark Angels and Herbalism. I personally liked the grainy texture (due to the sugar) on Dark Angels, which is why I went with that one. I got a little pot for about $12. The toner I got was the Tea Tree Water Toner. I love that it's clear and I can use it only on the spots on my face where I feel I need it the most. Lastly I got the Vanishing Cream Moisterizer. I was a bit hesitant because I tend to have oily skin no matter what season it is. To be safe, I actually didn't buy it because it runs for about $40-$45 per pot but the lady helping me offered me a sample to take home and test out (by the way, I loved it)! After about only 5 days using this regimen, I began to see a difference in my skin! I was so excited and happy with my results that I went back and bought the Vanishing Cream to complete my daily regimen. So thank you for your wonderful service and better-looking skin! read more

They have good products They have the best employees. I ask to try out samples, she massaged lush samples on my hand. I probably be back to try out another. read more

I love that there is a Lush location at Delamo Mall now! I was always on the fence with ordering online, so to be able to come here for my bath stuff is nice! Everyone is super friendly, bath bombs are always organized & every time I visit this location there is someone to help me with what I'm looking for! And I love that Lush is vegan! read more

Lush - Cosmetics & Beauty Supply Near Me - Torrance, California

First trip to lush and I must say i was very pleased. Reading the other reviews on here I'm confused. Customer service was something I found to be 5 stars. I went there and spoke to Amanda. She was awesome. Clearly the customers on here didn't talk to her because she literally took me step by step though the products they had. She was very informative and even showed us demonstrations. She was extremely attentive and I know if I go back I will ask for her help. I am raving to everyone about how great her customer service is and my daughter won't stop talking about the bubble demonstration she showed us. I must say I will be back and a great deal of that decision is because of Amanda. She made the trip worth it! Thank you again Amanda for the amazing customer service and knowing every product on the shelf! I wish I could give you more stars! read more

I first came to this store to buy my friend a birthday gift but walked out with goodies for myself. The girls there are super cheery and helpful and really took this newbie around to introduce me to what they offered. I love that everything is vegan and they are so environmentally conscious but aside from that the products are really amazing. I bought the Brazilliant shampoo bar and the Rub Rub Rub body scrub and both are fantastic. I'm pleasantly surprised with the shampoo bar --- a little really goes a long way. I also got the Charity Pot because it's for a good cause and the body butter makes my dry skin feel super soft. I am a fan and will definitely be back. read more

I was shopping early Sunday morning. The store was completely empty. There were a few young ladies working but nobody offered their assistance. I was starting to get very frustrated and was getting ready to leave when this wonderful young man named John greeted me and apologized it took so long because he was ringing someone up. He was incredibly knowledgeable about all the products and even did a demonstration for me. This was only my second time in this store and I was tempted not to return. Thanks to John he completely turned my experience around and gained a life long customer. read more

Crystal was the best!! She spent so much time with my 21 year old daughter explaining things. She was knowledgeable and friendly! Thanks Crystal! read more

Love Lush! Recylce your containers.. bring back 5 of any size and you will receive a small facial mask of your choice! Service is great here because they really explain their products. Sales staff are knowledable and friendly. They have really fun soap for kids and adults! I use their dream cream, dream wash, aquaa marina facial scrub and also angel's . At christmas time they have cool christmast themed soaps and lip scrubs . I purchased the santa baby lip scrub and lip tint in the tube. Both items are heavily tinted red, which is cool because when you wipe it off your lips are still a little red! I love the flavors of their lip scrubs, peppermint, popcorn and cherry cola Yummy! Try out their products and you will be a fan too! read more

Today I went in to Lush Del Amo. I had been at my friends funeral. I just felt off and numb. I needed a pick up, so I went to Lush to get a happy scented bath bomb. When I walked in it was busy and I kind of couldn't handle it. I am healing from a arm injury and in my sling on top of it all. Then Kiersten walked up. I kind of mumbled my situation and she asked if she could help me get anything as I had one arm working. I was teary and embarrassed and felt awkward. Told her about my friends funeral. Not my usual self. She said "I will let everyone know to let you be, but I'm here if you need me". I told her my favorite bath bomb and she showed me one that smelled just like it. I started crying again and she bagged them for me and said "meet me at the counter, I will check you out. It's ok. You're ok". I get up there and the sweet gal at the register was so kind and said "its ok we are here to make people feel better" because i was crying like a baby. She handed me a bag with a sample of the body butter and put it in my bag. Told me how to use it. I can't remember her name but her id # ends in 933. Kiersten had walked up and said "I am buying you a happy smelling bubble bar" It's a gift from me" and I basically was shocked. To see and experience so much kindness in such a place. It's almost unheard of. I was so touched. I'm a Lushie, but I'm a Del Amo Lushie for life now. My heart was so broken and I went in and this sweet, beautiful girl just reached me and I couldn't even thank her or the girl that rang me up enough. I was humbled and grateful for the love. Lush Del Amo you have a sparkling pair of Lush loves in there. Kiersten made me feel special and went beyond to make a stranger feel better in a time of pain. I basically went and sat outside the door in The seating area after and just cried it all out, but my heart felt lighter. If I were a Genie that girl woukd get 3 wishes and a bonus wish. Thank you. Thank you from the bottom of my heart. Soon as I feel better I will be back for some sudsy stuff and hugs. #lushdelamo #kindnesslives #love read more

I went to lush today to pick up a few holiday gifts and was immediately greeted and asked what I needed. Austin helped me find the perfect gift for my friend and was EXTREMELY kind and patient. I was able to find what I needed quickly and was assisted by Austin the entire time. Great experience! read more

Chelsea was SO HELPFUL, she got me hooked on the Oral Pleasure toothy tabs, and helped my friend get some Dark Angels. She was awesome and we will be back ASAP! love from Katie, Jasmin and Robert!! read more

I gotta say, I absolutely love this Lush. These stores always offer really good service, the people seem happy to work here. Last time I visited, I think a girl named Melissa helped my friend and I. She was very polite. The store is very new, nicely stocked and clean. I love that you can touch the products before you purchase. I bought the Cupcake mask which leaves my skin suuuuper soft. The girls also told me about the steam tablets, which I had NO idea existed. I guess you drop one in a hot bowl of water, let the steam hit your face to open your pores, and then do the mask for max effect. The tablets were like $2 so I bought one. They also gave me a sample of solid toothpaste. Cool! lol The girls offered me a catalog as well, so I can read up on the other products and remember what the tablet was called. Great service. I've been here about 4 times. Always a positive experience. read more

I am a Lushaholic and come here often to pick up products for my family and myself. Every Lush location is fully stocked with luxurious, cruelty-free, sustainably/ethically sourced, minimally packaged, and charitable products. However, this location in particular has the most amazing employees. Crystal and Brittany are mega babes (they know why). Also, Mitchell, Jon (babygirl), Ricky, and Randee are incredibly fun and helpful. read more