I love this Sephora location now the same can't be said about my previous experience at this same location with the old manager; Marie on the other hand is an angel in comparison, she has helped me on numerous occasions. Also most of the reps with attitude have left so that works too. Because of my past experiences here I had been shopping more online and now it's kind of hard to get back into the store because I've gotten used to shopping online and getting all the free samples and ebates reward points. I do make it a point to shop here during the 20% VIP sale because it's a nice experience. read more

Overall I have had good experiences at this location of Sephora. Most recently I was on the hunt for a new shade of lipstick. I am jumping on the deep pigment lipstick bandwagon and I needed some advice. I searched around a few different brands, Benefit, Bare Minerals, etc... but settled on and Urban Decay display set up in the middle of an aisle. I was trying a few of the colors and a couple of associates came by every few minutes to check to see if I needed help. It was a little a little much having two different associates hovering when I didn't need help but it wasn't over the top. I did need help at one point finding a make up removing station and one of the associates was happy to help me. When I made my way to check out I was assisted right away. It had been awhile since I had shopped at Sephora but I am part of the Beauty Insider club so I had her look up my account. My birthday is coming up soon and to my surprise I was due a birthday gift from the Beauty Insider club, Yay! Free is always best. The Urban Decay lipstick I purchased is fantastic, I am very happy with it. The selection of makeup here is great and you can catch a lot of good sales. Join the Beauty Insider club for a free birthday gift and gifts throughout the year. Overall good experience. read more

Drop me off here and I'll see you in an hour, maybe. Great place for beauty products. Great place for fragrances. You can try everything out first. No need to guess. A wide varity of higher end makup and beauty products plus their own brand which is also good quality but at a more affordable price. Wonderful customer service read more

Visited multiple times and experienced the same poor/no help service. I don't know when I've learned my lesson coming to this location..not to come here. read more

This location is fantastic. This location gets crazy busy, but if you'll be patient the staff are highly knowledgeable, friendly, and personable. There are some amazing artists if you need to book a makeover, especially Alex, Mary Kelly, Frankie, Elizabeth, Yorjehli, and CeCe. read more

Super helpful and friendly employees and great selection of high end makeup, including some brands not found at other stores- what more can a girl ask for? read more

I'm a fan! Yes. Yes I am. They had changed the store from the last time I was in and there was a make up session going on as you walked in. It made for a little confusion and close quarters but thats not a bad thing. It just means that you need a bigger store for all that business. That's a good thing, right? So mom was down to the golf pencil style of her favorite lip liner. She walked in and showed the associate what she needed. I turned back around and they had scooted mom off to show her where it was and help in any way they could. So I went over to the left hand side of the store where all of the fun "sephora" brand stuff is. I was on a mission to find a powder puff. One that I could use for loose powder. The first associate that came over said if it was any where it would be where we were standing. Didn't find any. That associate walked away and I continued to look. The only guy associate that was in there asked if he could help (do you see Guess this is how things are done) I told him what I needed. He walked right over to where he thought one might be and sure as s&@*we found it - I held out my arms and hugged him. I DID! No one has had it. IT was a little pricey but I found it - or he found it. Thank gosh. Great service - mom's lip liner had been discontinued but they suggested several other options and she bought a couple. It was a very productive day! read more

Went in not really knowing exactly what I wanted but had a few ideas in mind. When asking one of the staff members some questions I just felt like I was bothering her. First time someone hasn't been dying to give me some suggestions when I'm there, it was very odd. Ended up just looking around on my own until I found something. Hoping next time (if there is one) I'll feel like I'm being less annoying. read more

I come here when I don't want to be bothered with dealing with the main store at the malls. They sometimes have deals that they don't. And sometimes have products that are out of stock elsewhere. ;) There's a tip for ya! I don't know why there are hit and miss reviews on here. I guess I've been pretty fortunate enough to deal with their better sales associates? Then again I actually know what I'm coming in for and then some. :p When I am a bit confused and not sure what I'm looking for they go above and beyond to assist me. The only reason why it got 4 stars is because they never have the 500 pt beauty point rewards or give samples. read more

This Sephora is an example of why I never buy my products in store. There's never anyone that offers to help you. Whether or not they're busy, I always have to hunt someone down and I just get fed up and leave. When they do help, they're nice but just way too much of a hassle to get help. read more

The "Acting Manager" Brittany, at the Chandler Mall location, displayed remedial customer service skills. I needed assistance with the purchase of my favorite perfume and she was literally 3 feet from me and never acknowledged my presence. When I for assistance, she showed obvious discomfort and lack of enthusiasm to assist me. She basically told me to get it myself and walked away! Terrible customer service and obvious personal incompetences like that are all reasons I will discourage anyone to shop at this location! read more

I walked in looking for a product and I asked a girl if they had it and she rudely snapped at me and said that only ulta had it. She walked away even though I still had a few questions for her so I went to another woman and I told her that her employee was very rude and she apologized and had someone help me immediately. He was much nicer and helpful. That girl ended up being my cashier and she was still very very rude. Awful customer service she practically threw my beauty card back at me and before I left I said to the girl that she was very rude and I left. I was very upset by this and I probably won't go back in that Sephora. read more

Let me say that I have mixed feelings about this store but my teenage daughter absolutely loves it! For me, it's not maintained well although they have A LOT of options for anything and everything that you can think of. They have testers for just about everything in the store so you can try something before you buy it which is fabulous, but the execution of that is where it falls apart for me. Their customers don't always (and by that, I mean hardly ever) follow the hygiene rules. You can see people putting their fingers in the test products rather than using the disposable tools provided. Additionally, the tested products are a mess...because customers have poked and prodded at them all day! So they aren't visually appealing and don't leave me wanting to purchase anything. The one thing I'll say about them is that their prices seem to be relatively competitive with Amazon, which is good (and these days unexpected). The people working here are friendly and generally helpful and will give you plenty of space if you share that you don't need any help. These are things I definitely appreciate about them! read more

I specifically drive 35 minutes out of the way to come to this Sephora. I suffer from problem skin and can't use drug store skin care anymore. The skin care specialist Sarah is always so knowledgeable, and really knows what products will work for my skin. She's extremely hygienic and genuine, and I have never had a negative experience when working with her. read more

I dislike this sephora with a passion. I've gone a handful of times due to the fact that it's 5 min away from my home vs 25 min away (which is the one in Gilbert) I always find myself looking around for help, with no one in site. The cast members never want to help. Why have a customer service job if you don't enjoy helping people? Please just take your money elsewhere and go to a cosmetic store with at least clean gondolas. read more

For the most part, everyone working here is helpful and friendly. Of course they get busy and it can get hectic but someone always asks if I need help and anytime I've wanted a sample or two, they've happily provided them for me. This is definitely my preferred Sephora! read more

Employees follow you around as if you wanted to steal, there was other woman there but only where we being watch, worst Sephora experience will never in my life step foot at this store, and ps! Don't u dare ask for a sample! read more

Went in to return my trophy wife highlight and searched it once and had my card I bought it a week ago and I was treated so rude! They really need to get it together I used to work at Sephora and I would never treat people how they treated me just pure judgement for no reason. Super disappointed never going there again. I wish I would have gotten her name she had blondeish hair shoulder length might have been a manager but idk. read more

I came in to exchange a foundation and the rep "Moira" was so rude to me for no reason at all. I don't know if he had a bad day or what but I was so offended at the way he treated me. If u want to come into a store where the reps are standoffish and do not offer to help then this is the location for you! read more

I am a long time Sephora lover, and have frequented this location many times. There are a few really nice and helpful reps, but I have to say my recent trips have left such a bad taste in my mouth that I was compelled to write this review. I have never left a store feeling so horribly mistreated in my life. There has been a sales rep there for quite some time that for whatever reason just doesn't seem to like people. On my last trip in, I went with my 11 year old daughter. Let me state for the record, I do not allow my daughter to wear makeup, with the exception of lip gloss on certain occasions, but we do enjoy playing at makeup counters together and I let her try on glosses whenever we go. So, we were looking around and went our separate ways. My daughter found a gloss and decided to try it on. As soon as she got to a mirror, she was met by the smug and judgmental aforementioned sales rep who proceeded to tell her she was much too young to be trying on lip glosses. Um, aren't you there to sell the products? Shouldn't that be my decision as to how old my child should be when she puts on makeup? After this incident (which I didn't even hear about until we got to the car) the sales rep proceeded to follow her around the store telling her not to touch any of the testers, When my daughter said "these are testers, aren't they for testing?" she again told her the products were too "old" for her, and she didn't need to be looking at them. I just can't believe that anyone working in a store that sells makeup would treat any customer like that. What's worse is I had my own run in with another sales rep at the same time as my daughter was having a problem. This rep basically told me I was "illegally" testing a product that was not the tester. In fact, the product was one in my bag that I was purchasing. She pretty much called me a liar. I have never been treated so badly, and then to find out my daughter was also the recipient of hostility just pushed this experience over the edge for me. I have to say, I'm a bit of a makeup whore and have spent a small fortune on products at Sephora. I will be writing to them after this experience, and I'm unsure at the moment whether I will continue to buy products from at other locations. One thing is for sure - I WILL NEVER STEP FOOT IN THIS SEPHORA LOCATION AGAIN!!! read more

I usually shop online for Sephora, but needed something last minute for a trip. I have often had negative experiences with associates as mentioned with previous posts (standoffish, rushed, etc.), however today, Raquel really impressed me! Not only did she take her time to show me different products and give me recommendations, she went above and beyond to offer me samples of each one. She was so sweet and genuine. I had been debating on leaving because the product I came in for was out of stock. Because of Raquel, I was able to figure out my makeup and skincare needs and she suggested products that were not only similar, but better for what I want. read more

Bobbi was awesome!! She stopped what she was doing to assist me. They were out of a certain product and she placed an online order for me. She also checked me out of her mobile station. Thanks Bobbi you rock and you made my day! read more

Service here is always very responsive and knowledgeable. I can say the very femmy guys that work there freak me out a little-especially when they know more about skincare than I do and actually have GLOWING complexions. Aside from that, very helpful and seem to really love what they do! Sephora is THEE best place for beauty junkies such as myself! Don't come with less than $200 if you really want to have a good day! read more

Customer service needs some work here. I actually left before checking out and went to a different location to buy my things due to my interactions with the manager working. I spoke to her multiple times, including briefly at the register, and each time she was increasingly rude and bothered. Customers should not feel like an inconvenience to employees. Won't go to this location again. read more

Ahhhh my most favorite place to get all my make up from. They have soo much products to chose from make up to cologne to facial stuff. Whatever you need for your face. This is the only place I will shop for any of my makeup products. I love their Urban Decay selection soo many different shades of eye shadows and the primer which I love. Im sure you can get the same stuff or similiar stuff at like a MAC or something, but Id rather go to Sephora. The employees are always friendly and very helpful. read more

This store has a great selection of cosmetics! Usually very clean and friendly staff. This is usually the store I go to find new products or just to pick up my favorite items. The lines can get long some times, however the staff is efficient and friendly. read more

Very crowded with hardly any items left on the shelves. Everything was picked over. Literally all the items on my list from eyelashes (two different brands), glue, lip balm, face cream, and face powder-----were all out of stock. I recommend going to a different Sephora where either they have the items you want or where they re-stock the shelves. Waste of a trip read more

I very rarely wear makeup beyond mascara and lip balm. I am going on vacation and looking for an evening look. I made a makeover appointment, it was free with $50 purchase. I went in for my appointment with Jessica and to be honest I was a little nervous about getting a strong sales pitch or not being able to do it at home. Jessica was super sweet and really listened to me about what I wanted (smokey eye, a couple lipsticks and even out my skin). She did one side of my face step by step and let me try it out on the other side. I feel totally confident that I can create the look at home and I didn't feel pressured at all to buy everything. She wrote down everything she used for me and directions for each. My budget didn't allow me to buy everything, but I feel good about going back for other stuff later. She never made me feel pressured or like I had to buy everything. She even gave me a few samples :) great experience all the way through! Thank you Jessica! read more

I don't like to spend too much on my cosmetics as I know it is one huge sales gimmick to trick us women into feeling like we NEED this high quality product or NEED that high quality product, but the ladies at Sephora made me feel differently. I came in on a random Tuesday evening to get color swatched so I could take that information and sneak off to a drug store to buy my right face shade; but I ended up leaving with two moderately priced items that fit me really well. Sydney helped me to decide between a couple of different foundations and concealers and she made me feel as if the choice was all mine in what I wanted. I even asked her about my skin itself and what to use and she gave me some great suggestions which I ended up purchasing at a later time (she sent me an email outlining all of the things she suggested!!) At no time did I feel like I had entered a place in which I was being peddled something, they gave me great service at this location and now my skin is RADIANT hunty!!! read more

Awesome customer service!!! I know Sephora is always crowded and it seems like everyone is very busy but I always seem to find great costumer service at this location. Today I was helped by TAYLOR C, She went on and beyond to help me. I was looking for Huda lashes, she checked shelves, called a different Sephora location for me, she looked through go backs and found the lashes I was needing!!! She was even patient enough to update my beauty insider phone number and birth date. read more

The employees here are always so helpful. I told Sarah I needed a recommendation for my extremely dry skin and she custom chose a moisturizer for me based on my needs. She definitely knew her stuff which I appreciated. Great customer service! read more

Since I was so in love with the NARS creamy concealer I went to purchase some more. When I walked in the store there were lots of associates just standing around talking. I had to walk up to a lady with a clip board and ask for help. I asked if she had the NARS creamy concealer and she took me to the Urban Decay display and said here. I told her I asked for NARS not Urban Decay, then she goes to the Nars side and looks around and says "Oh I just did training and this and we don't have it in." I thought, I just purchased this a few days ago. Horrible!!!!!! read more

Worst place I have been too I wanted help the lady couldn't even assist me! I shall take my money to a better store

Yes makeup dreamland. This is my problem with Sephora. Besides the poor customer service, every time i'm looking for a popular item, they are out. jeez,if you see its selling order more. So I do most of my shopping online. Also, every time I find a product I love, they carry out for a few months then its gone. ugggg very aggravating company. read more

Unfortunately, I went back to use my store credit from my last debacle, (see past review), and could get no one to help me. There were plenty of sales people, but they try not to make eye contact. I wanted help selecting a new foundation because they have this kiosk inside stating they have 1,500 shades to match you to. That caught my eye and decided to try it out. I stood there for a good 7 minutes. Finally, a sales person wandered my way, but another customer asked her for help before I was within talking radius. Really poor customer service. Who hires these people? read more

9/20 8:00pm. Never treated so badly at a Sephora before. We waited for 30 minutes before we finally walked out. No one asked if they could help me AND I even went up to the counter and asked for someone to help me color match Lancôme. She said they were busy helping other people. When someone from the registers was asking for someone to color match, I thought it was for me since I had asked them and had been waiting; however, I was wrong because she went to help another lady that had arrived after me. We left and found a better Sephora in Chandler. read more

No customer service skill didn't even get asked if I needed help maybe its just the pole that work in the evenings

This is the best Sephora I have been to. No bitchy workers like the ones at Downtown Disney in California and no more being ignored when I finally come up with a question. Totally helpful employees and a variety of products. Always in stock. read more

A friend and I actually came to this location a couple months back looking to do the shade match. We put our names on the list, she started with my friend first. She gave her a decent treatment but didn't seem to really give her any advice or answer her questions that she had. It wasn't busy at all. When she was finished with her, I assumed it was my turn. Nope, wrong. She told me she didn't have time to do mine because she had other people waiting. My name was on the list. We were actually there for almost 30-45 mins while she helped my friend. I was never matched, and my questions weren't answered. I initially told her I was interested in BareMinerals and her response was "ew why". I don't see why it matters to you, but there are better ways of saying things, especially when it comes to selling a product? I actually ended up going to the BareMinerals store upstairs after that, and got a full treatment and all of the questions I had were answered. The only person who has actually given me the time of day was Rachel, and that was like 9 months ago when I was looking for a new face product. She was really helpful. I rarely go to Sephora anymore. That girl is the main reason why. Their customer service is just terrible. Not sure if it's just this location, but they usually have more than enough associates working and no one even offers to help you, let alone greet you. I would feel more compelled to buy something with the help, but I'm in and out with little to nothing when I'm ignored. Basically if your face isn't caked with makeup, they don't care to help you. All it takes is one person's bad attitude to ruin your experience. I'll just buy online to save them any trouble of doing their job. read more

Came in to do a shade match. This is by far the best Sephora I've been to, across multiple states and countries! I'm darker skinned and have an oily face, and expressed my need to have a foundation and concealer that will last. Geeta (sp?) hooked me up with the new hourglass foundation which is amazing. She really listened to all of my concerns and picked awesome products for me as far as coverage and contouring. She even made sure I was applying it correctly so I can create the same effect at home. It was another 108 degree day here, and my make up didn't budge!!! Also, they basically watched my baby so I could get my make up done. Only thing I'd say is, ask them how much everything is because my husband was not happy about the price of all the awesome products I bought but overall, an amazing Sephora! read more