This Sephora has an ok selection but was definitely lacking in the customer service department. I was ready to purchase a new foundation but no one offered to help or even acknowledged me. I asked for a tissue or make up sponge to try some foundation myself and a sales associate looked at me like I had 2 heads before pointing me in the direction of the sponges. I was there in the middle of the day on a week day and there weren't many customers there. The sales associates seemed happy to talk among themselves rather than helping customers. Go to any other Sephora, don't waste your time here. read more

We've been in the store for 10-15 looking for make up, we looked very lost tring to find what we were looking for and all the 6-7 employees were "super busy" with maybe 2-3 customers top, and when we asked for help a girl that was just standing next to perfume wall she said that you can not leave the wall. It's n o t her fault is just bad managing. Let people wait for nothing. read more

This is not a review for the entire Sephora chain but for this particular store. I love love love the customer service here. Every time I go in, I am impressed by the staff . Always smiling, always happy to help. They are also very knowledgeable about the products and I have yet to have entered the store and did not love the product that was recommended to me, or the sample they give me when I ask questions about it. I'm definitely a regular here. read more

I went here on Black Friday at 6 am because my ass was online trying to order the Adora fragrance and Josie Maran color stick for ten bucks at midnight. After an hour of realizing the site had completely crashed, I went to bed. No Kat Von D or Josie:( ...its now 4 am and guess who couldn't sleep? I had two things on my mind, "was the Sephora site back up and did Victoria's Secret run out of those free totes?" I woke up, the site was up, placed my order, and guess what...those dreaded words, "not in stock." I went back to bed (for about ten minutes) but couldn't run the risk of the same detriment regarding my VS tote so I woke the hubby up, threw on my 'get anywhere in under five minutes' Tory Burch flats, and went to Cmbridgeside. To my complete and utter surprise, the mall was not packed! In fact, the whole shopping expenditure was quite nice. Another surprise, VS had my tote (and it is lovely)! Afterward, I went to Sephora without any expectation...but I had to ask, "do you all have anymore of the Kat Von D Adora?" Shame on me for forgetting his name, but he said no. I proceeded to recap my online experience, told him how much I loved Sephora nevertheless, and walked away. A few minutes later, this cute little blonde asks me, "are you the girl looking for the Kat Von D?" Yes I replied, although a little baffled since they were out, and it was there that I heard the Charlie Brown Christmas song in my head...she pulled it out and says, "here you go." I couldn't believe it! I immediately looked up to the guy who helped me in complete disbelief, who was this heart of gold? Was this Chris Kringle in disguise? I thanked him numerous times...and can now officially say, that I am a Black Friday Shopper...and you Sephora, helped to make that happen. read more

Great Sephora! Clean, spacious, and great staff. This is my local, and go to, Sephora store.

I don't wear makeup on a daily basis, but in Sephora, I'm a kid in a candy store. It takes all of my self-control not to walk out of there with armfuls of products, especially the Philosophy bath stuff. But I'm writing this review based on my first (and definitely not my last) visit to the new store at Cambridgeside. I stopped in recently in search of a new face cleanser. As I was perusing the different products and about to get completely overwhelmed by the options, I was approached by the nicest salesgirl. After explaining my dilemma to her, she asked me some questions about my skin type, the last products I used, and eventually directed me to the Caudalie line. She demonstrated the products for me and was even able to offer a personal recommendation about one of the products she was showing me. She was so incredibly helpful and nice, not to mention extremely knowledgeable, and I had such a good experience with her that I ended up buying all of the products she had recommended, not just the cleanser (for the record, they all work great). The store is organized well, although the line system can be confusing at times (which really is a problem at all Sephoras). It's also on the small side, so while I could spent a good hour browsing in other Sephoras, I'm done browsing here in about half an hour or so. But the customer service is unbeatable. While the Sephora at the Pru is bigger, it was often like pulling teeth to get a salesperson to help me. As far as I'm concerned, if all the employees at this Sephora are like the girl who helped me out, I will definitely go there for my future makeup needs. read more

If you get your make up done here for an event, ask for Rose. She is fabulous! I was running late, and she did my make up quickly, competently and it turned out so beautiful. She listened to what I wanted then added her own touch of creativity. She explained to me everything she was doing and why she was using the products she was using without trying to sell anything to me. She even gave me some samples to use and instructions on how to change my look later on in the night. She is awesome and everyone in the store was super nice. A great Sephora location! read more

I want to start off by saying that I love Sephora and have been for some time now. I recently moved to the area and visited this Sephora store and I was completely ignored. I wanted information about a specific product but no one seemed to want to help or care for that matter. It's called customer service and that is a simple skill that no one seems to have at that store. I'll be taking my business else where. read more

I'm always in sephora I'm a Very Important Beauty Insider (VIB) yay!!!!! for me lol...and they have AMAZING customer service until it comes to making a return i went in to change the skin care i got as a gift that wasn't working for my skin and they made me and my boy friend feel unwelcome that my boy friend walked alway and told me forget returning the skin care. i had like 4 workers come up to me and ask me the same question what was wrong with it. while they went back to the other 5 girls standing on the side like she returning the whole skin care line like i can't hear them. at this point i was getting mad because they where making me feel some type of way like what happen to customer service!!!!!!!!!!! i worked for esteelauder Chanel Nars Mac and a few more and we never never treated any customer like this. this sephora hads to get rid of these high school girls working here and get some people that know how to treat customer and give better customer service.wont be shopping here anymore or at sephora ill stick to nordstrom read more

Went here to buy Christmas gift for my girlfriend past year. Needless to say I couldn't due to employees ignorance. I've made eye contact and walked up to them multiple times and it made me feel like I was playing hide and seek with the employees hiding from me behind the isles. Also today stopped by with my girlfriend because she wanted a quick 15min make over . She is a rouge member so she knows her stuff and comes to Sephora spends a lot of money there. After the employee put on her eyeliner she was speechless . Just ended up doing it herself . After we left all she said was how she can't believe they are incapable of putting eyeliner and that she is never going there again. Sephora is better than this. read more

Hey, what's that? Uhhh.. Oh wait. Yeah, it's just all of the money I have saying goodbye. Right.

I walked in to check out some of Tom Fords oud collection, and I had the pleasure to have shy for my assistance. She went over the men's perfumes with me, and gave me some of Tom Fords best samples to try. Unfortunately, this location had only limited collections of Tom Ford, but Shy advised me to check their prudential Sephora store for all Tom Ford collections. I highly recommend this Cambridge location also. Smells great in there! Great job! read more

I love Sephora in general. They have a great selection (not as great as it used to be, but it is decent) and it is nice to be able to try out the makeup before you buy it. However, I am not a fan of this particular location. The sales associates on the floor are constantly on your back. Asking me one time if I need assistance is fine - but I don't need to be asked every ten feet. And on both of my visits, the girls at the register have been borderline rude. They act like I am putting them out by making a purchase. The Sephora at the Prudential is much better than this one. read more

Had my makeup done today by the nicest employee ever there. She did my whole face, taught me everything. For sure I'll be going back to get more tips from this girl. read more

OMG! There is no comparison between Sephora at Cambridgeside Galleria and the Sephora in the Prudential Center: It is better you make the trip to downtown Boston if you want courteous, knowledgeable staff, service with a smile (eager to help) and a clean store. I live closer to the 100 Cambridgeside site, but after five trips over the past couple of years _ I have found bad manners and discourteous staff who DO NOT know the location of products, or what products are on the shelves. read more

It is the worst Sephora store ever. I have been to several sephora stores in the U.S. and a lot in Asia. No one else can compete. Except the one girl who helped me find the foundation, all the other staffs are not friendly at all. Even for the girl who helped me, I had waited at least 5 minutes to get her assigned from a senior looking staff, after I had to ask. No one seems notice you when you walked in, not to mention welcome. It is quite different from elsewhere in the world that you may worry that sephora staffs could be too enthusiastic. And it was not a busy time and only 2 or 3 customers including me were at the store. In the end, after I paid the foundation, I politely asked if there may be samples that I can try on for the primer that I still need to consider whether to buy or not. The person in counter just shouted to the senior looking lady and said: she want samples. The other responded with an er, told me to wait a second and was gone. I was a little bit shocked with their tones and attitude and just stand there for several minutes. I then walked away, not wanting to wait for some begged sample any more. read more

This is a nice store. The customer service is excellent- present but not overbearing. They also usually have all of the products you might find on their website which is helpful to me. read more

I'm surprised by all of these positive reviews. The customer service here is non-existent. I walked around one day for 10 min trying to find a staff person to ask a question to. They were to busy talking to each other to talk to me. When I sent an e-mail to address my concern, I was told a manager would contact me withing 48 hours - I didn't hear from anyone for 2 weeks until I sent a 2nd e-mail. I've been to other Sephora's and have received exceptional service - I won't spend a penny here. read more

I like this Sephora. It's not terrible, it's not great, but it's reliable. I mostly like how they are always well-stocked and everything feels cleaner than other stores. Clean and well-stocked are always a plus in my book. read more

I've had the best experience at this location. I walked in went to the register and sadly they didn't have a birthday gift. The girl called over a woman named Emma, and she assisted me. She first apologized for not having the men's birthday gift, and she said we won't leave you empty handed. She asked me what I like to use on my face and I wasn't too sure because I was on medicine for my skin so she walked me over to the "fresh" line and I was assisted by another employee. She was in charge of the entire fresh department. She asked me about my face and what I like and she was just amazing. She got me trying all these creams, clay, and lotions. She was great. I wish I grabbed her name. She was telling me about what her husband uses, she said he's Greek and I believe Italian. She said he exfoliates his skin with some of these products and I really liked how everything felt. Emma walked over and asked her to make me a little gift set of samples for me to try. Even though I didn't get my birthday present I'm extremely satisfied on how I was treated as a customer and human being. I was helped throughout the entire process and I would love to go back to shop! I definitely recommend people to come here. They have an awesome team! Thank you for an awesome experience! read more

SEPHORA - Here's the samples I received. - Cosmetics & Beauty Supply Near Me - Cambridge, Massachusetts

I have always loved shopping at Sephora because of the attention that the employees gie to all of the customers. This week, I went into this Sephora location and was assisted by Mini Jasmine. She was absolutely GREAT! I needed a beginners crash course on how to contour my face after getting a new hair cut, and I could not be happier with the service I received! From the time I walked in, Jasmine helped me to select the products that would be right for me but, she didn't stop there. She then proceeded to show me exactly how to use the products as well. By the time that she was done, not only were her co-workers coming over to compliment the job she had done, but I also felt confident enough to go home and do my makeup myself. It was a great experience! read more

I love sephora but the staff here is really not very friendly I walked in not one person greeted me or even noticed me. I was looking to buy a gift for my roommate and wanted to get her one of the naked pallets but I was unsure which one would be good for her brown eyes because I have green and we do not wear the same colors. I had the hardest time trying to find the pallet in the first place so I was walking kind of strange around the store looking for it again no one asked if I needed help. I almost gave up when finally I found it. I grabbed what I thought would be the best and headed to the check out. There were 3 employees not doing anything standing around talking why couldn't some one have helped me. The woman and the check out was very nice and apologized for no one helping me that's why they get two stars. Good job to the cashier. I don't normally have this issues when I go to sephora and this was my first and last time going to this store I would rather drive out to Natick to be greeted and have someone help me!! read more

Although the products here are great, the staff is totally clueless! I had to exchange a foundation for another color and since they didn't have the color that I needed, they gave me a store credit. The associate said that I would be able to order whatever color I needed online. I went home, got on sephora.com, went through all the steps of setting up an account and as I got to the checkout, in clear print, it said that white store credit cards cannot be used online. I then called the store back and spoke to someone who apologized for being misinformed. She then could not tell me when their next shipment would be or what products "might" be in that next shipment. Oh, ok so how is anyone else supposed to know? I then asked the person on the phone to have a manager call me back. That person did, in a timely manner, but was ever ruder and told me that I had one of the colors, on hold, at a different location. Yeah, let me drive around for YOUR mistakes! I'm not going back here. I'll order the color on amazon which IS available! read more