I went shopping for my girlfriend here on Valentine's Day. Rosemin offered the best customer service. She gave her expertise in helping me pick the perfect pampering pack as a gift. Her friendly nature made me feel at ease during the shopping experience. She even gave me a few free samples. I always love the products and service at Origin. I will for sure be back! read more

I only buy one product here but I have never found another product elsewhere to replace it. It is the cream for tired legs - I discovered this when I was pregnant with my first (22 years ago!!) and it has never failed me. I have used it through all my pregnancies and now I use it for all my aching muscles. It has a very strong scent of Eucalyptus and might turn some people off but it is better than the Bengay smell. I have recently have bursitis in the hip and I use this product at night to help get to sleep. I heard they redesigned the container and possibly messed with the formula but I can not tell the difference if they have. I like this location and the people are very friendly and helpful. It is the perfect location in Harvard Square right in the middle of all the action. read more

I absolutely LOVE all the products here. I researched skincare brands for monthssss and finally found Origins a few years ago. I've been using it ever since and constantly get compliments on my skin. Rosemin at the Harvard Square location takes incredible care of me! She is so friendly and easy to work with. She calls me whenever there are deals, helps me find the right products, and keeps me stocked on new samples. Thank you so much!! read more

I went there since my friend LuLu hosted a beauty party there. I had a great time! Very friendly people. Noah helped me to pick suitable products for moisturizing. Jennifer did my make-up. I was very pleased with their recommendation. I will recommend this place to my friends and will come back for other products. Thanks a lot! read more

Origins - Noah is so friendly and helpful! - Cosmetics & Beauty Supply Near Me - Cambridge, Massachusetts

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I always make it a point to stop by here whenever I'm in the area. It's a small but nice store. They carry a complete line of skincare products, bath & body products as well as some cosmetics. I was in the store a while back and got a very relaxing mini facial along with some free samples to take home with me all of which were the products that the saleslady used during my facial. I like the Plantscription skincare line that they carry there and they are excellent products, very good for anti-aging. It's a nice store but like many other skincare shops, the staff can be a bit overbearing and sometimes make you feel like you have to buy something. So if you go into the store wanting to look but not buy you'll just have to stick to your guns. I've come here before with the intention of browsing and kept being followed by salesclerks promoting their products and the various gift sets that they have in the store. One thing that I do like about this store is that they run quite a few gift with purchase events and you can score some free products that way as long as you make the minimum spend. read more

When it comes to skin, I used to be a scrub and go kind of grumpy ol' girl. I don't like to be pampered and I don't like being shamed into buying products. (you know selling the old cheap skin care=frankenstein apperance=never getting ahead in life mantra) So when the divine Alyssa J. and I went to receive our free facials at Origins, I was nervous. It turns out, I had no need to be! The women delivering our facials were sweet and informative- made us feel instantly relaxed. Bonus points for handled Alyssa and Johnna getting facials together humor with grace and dignitity. Most importantly, they were not at all pushy. It is precisely this lovely experience that started....The Addiction. I am now fascinated by Origin Products. I love the way they smell-clean and outdoorsy, not like an ice cream sundae or a Mike and Ike or whatever scents the kids are into these days. I love the way they are named-creative titles that actually describe the product without the cute and the kitche. Most of all I love the way they feel-one of my favorite parts of the day is applying my Checks and Balances face wash, my Modern Friction dermabraision, and my Perfect World Toner and eye cream. I do not love the price but receiving three compliments on how great my skin looks after using their products certainly made it worth the price. Origins products are simple, clean, and effective and, unlike a lot of the trendy bodycare stores for teens, the only image they seem to be selling is good skin. I appreciate this-just cause I'm an old soul doesn't mean my skin has to look like it! read more

I've been happily squatted on the Origins band wagon for a good 7 years at this point. The products are all natural, smell awesome and are all specifically tailored for various skin types. Enter Vonnie. This woman knows her origins sh*t. She gave me an amazing facial and recommended a new line for me since my skin gets dry in the winter. Vonnie was seriously a delight to be around, my skin was positively glowing after the facial and I will be going back to get some more of the products that she used. Love this place. read more

I have not had a pimple since I started using Origins products. (Well, except for a couple of times when I got lazy and skipped washing my face before bed... but that doesn't count.) I used to get breakouts all the time, no matter what products I tried. At this point I am sure I will be an Origins customer for life. Favorites: Checks and Balances face wash (inexpensive compared to other products, and you need such a tiny dab of it that one tube will last a year or two). Modern Friction scrub (use once a week for skin that glows). A Perfect World SPF 25 (great daily moisturizer that makes skin matte instead of shiny and doesn't burn if a bit gets in your eyes; smells like licorice--yum!) Dr. Weil Mega-Mushroom Skin Relief Lotion (for gals with sensitive skin, this soothes irritation and redness like you wouldn't believe; smells so good I want to drink it). The company seems to have a policy of being liberal with the free samples, which is great... Nothing worse than buying an expensive full-size tube or bottle, and going home to realize it doesn't work for you at all. And, if you time your purchases carefully you can almost always get a free gift to go along with what you buy. This store is small but clean and welcoming. It always smells amazing. I'd knock off a half star if I had the option, for the sometimes-bumbling sales staff. Some of them are VERY competent, though... so not docking a full star. The bad ones badger you from the moment you walk in and suggest products not really related to what you want, just to try to get you to buy more; sometimes it seems like they don't even know the product line very well. The good ones are very knowledgeable. They listen to you and make useful recommendations. They take no for an answer and still act grateful that you are spending money in the store. read more

I have a love-hate relationship with Origins. I love their moisturizers and the ginger essence perfume.And I love that their products contain many natural and sometimes organic ingredients. However...I hate that I want to buy everything when I'm in that store. I also am not a fan of their prices. One thing that is worth mentioning is that while I like Origins products, I'm also savvy when it comes to knowing what kind of skin products are worth buying. Check the ingredients on any "eye serum" and you'll see it's the same ingredients as the moisturizer. Companies make a ton of money repackaging the same cream - but giving in a different function. At the end of the day all anyone really needs is fairly natural moisturizer and a serious sunscreen to keep their skin fabulous for years to come. read more

The store- Well organized & clean, smells lovely and usually empty The staff- Good customer service. Mostly friendly and helpful. The products- Top quality and natural ingredients which do wonders for my skin. The company mission- Earth and animal friendly + recycling program= solid business model The products I swear by: Modern Friction- gentle scrub A Perfect World- Antioxidant moisturizer Night-A-Mins- Mineral-enriched moisture cream Checks and Balances- Frothy face wash Bottom line= The staff is very knowledgeable but I suggest you do your research first so you don't get talked into buying products you don't need. The prices are not cheap but you get what you paid for! I don't mind paying extra for high quality products especially when a company is focused on naturally sustainable products and practices. read more

I went to the Origins store in Harvard Square at 7 p.m. last Friday. There was no one else in the store except two workers. I asked for a mini facial and the worker kept changing the subject. I asked three times. She tried to get me to make an appointment. I told her I was on vacation and it was hard to make an appointment. The most the worker would do was take my first name and sign me up for $10 off gift baskets for the following Sunday. Needless to say, I did not, and I will not, return to an Origins store after being treated so carelessly. I did some research and found Follain, a local natural beauty store in Boston and purchased some carefully curated skincare and makeup items there. Honest to goodness there was NO ONE else in the store, and the store wasn't closing for TWO HOURS. After this experience, I never want to shop at Origins again! read more

Okay so im sure the products are good, but I just feel SO guilty, SOOO guilty not buying anything. Today, actually, I went in there with one of my friends and they offered to massage my hands and use their products...so OF COURSE i said yes. WHO can turn down a HAND massage?!?! umm, not me. SO, hand rubbed, arms massaged, smellin like a wonderfully ripe grapefruit, reality kicked in and well, CRAP, she's so freakin NICE, i HAVE to buy something. oh darn it...nervous and lookin around for the cheapest item, i finally find the $10 cream next to me. she finishes my massage and im happy, but she PUTS the 3 products that she used to massage and moisturize into a basket. now, is that my shopping basket? is she implying that im buying it? i sure hope not. well i tell her i want that cream ($10 cream) and she puts it in the basket with the OTHER 3 things!! so REALLY, she was kinda forcing me to buy those products, which i didn't really appreciate....cuz i felt guilty enough as is. after telling her i would only buy the cream, she kinda gave me a look. a look that said, "i massaged you for 5 minutes and youre only buying this!??!" well, other than the terrible feeling of guilt, this place is nice. guilty, but nice. so three stars! read more

I'm still debating whether I should just quit my job and work full-time for Origins, or if I would just be better to market their products pro bono, because I believe THAT much in them. I like to visit their flagship store in Harvard Square because their salesfolkien appear to believe THAT much in their products, as well. The new remodel? Just doesn't seem all that radical to me. Maybe it is a bit more open, but you still have the same great products, same nicely aproned staff. I recommend stopping into this particular shop in the late afternoon on a weekday if you are going for a demo or really want to spend your time learning about the product. Mid-day or after-work during the week and any time on the weekend is just too hectic. This shop is bumping. Of course, you may prefer a more crowded atmosphere because, while the salesfolkien are knowledgable, they can also be a bit overbearing. Some just don't let go once they know they've piqued your interest. My personal favorite Origins products are the ones in the "Perfect World" line. The PW skin guardian has actually helped treat my eczema and, therefore, my medicine cabinet is never without it. The PW lotions are yummy but not so potent that you feel as if you've just mounted a slip n' slide of Bath and Body Works product. One value tip: Do consider their gift packs, even for yourself. While you may not be able to justify dropping a cool $50 on skin care, you can get some great deals on their pre-packaged gift sets and also get some clever boxes and/or washcloths out of their deal. And then you can always gift your husband with the clever box/washcloth to help rationalize this splurge. Because sharing is caring, after all. read more

INCREDIBLE service - so incredible that I felt compelled to write a review, even though I never do! HIGHLY RECOMMEND!! I was curious about a promotion and came in to learn more about the Origins line, but I already had a lot of skincare products from other brands. Elisabeth was outstanding -- she welcomed me warmly, listened to all my skincare concerns and current routine, thoughtfully selected products that filled gaps in my routine, and even helped me honestly compare what she recommended with products I already had! She never up-sold me or tried to mislead me, and had a strong knowledge of ingredients. She also put the customer first by being considerate of my budget; I never felt pressured to buy anything, in fact, she reassured me that I could do without some products given my routine. I loved chatting with her and learned so much. She lifted my mood and I walked out of there glowing, and that's before I've even tried the new products I'm excited to use!! read more

A very nice, comfortable little shop. Clean, organized, sometimes-too-friendly. A bit on the small side. It's a little corporate, but the products are good. Be warned though, you're going to have to drop some change if you shop here, and I would always advise buying the larger quantity if you can. The men's products are simple, clean, and do the job. The scent is alright, but don't count on it as your only fragrance. Their shave cream is alright, but I've found better for a more reasonable price at other shops in the area. The moisturizer is very good. read more

Edited: Used their products and they made my face worse... I have switched to LUSH and will never go back to Origins. read more

I love Origins, and this store is great. Staff is friendly and helpful and love giving you free samples. I woke up one morning with a rash on my neck and cheek and didn't have the Dr. Weill mushroom serum - I headed right to the store, where the lovely ladies advised me on what to use on my skin. Right there, I washed my face (they have a gorgeous spa-sink), applied the serum and lotion, and literally 5 minutes later, my rash disappeared. Love their products, and this store is the very best! they don't pressure you into buying products, and that always makes me want to buy. read more

I love origins! Lots of delicious smelling scrubs, soaps, lotions, and general personal care products. I am a stickler for non-synthetic non-artificial scents. Everything here smells natural and delicious. The gum? The best I've ever had. Get one of those big ass gum balls from the machine, and LOVE IT. read more

This is a nice, clean, bright store. Expect to get a little bombarded with "help" if they're slow. But if you want a free facial (ie getting slathered with tons of Origins products and given a list of over $200 worth of products that would be your "ideal skin care routine") go on weekdays or make an appointment. I love several Origins products, so I like going in the store if I'm in Harvard Sq. for instant gratification. But the online store seems to have more deals, expect around the holidays and for your birthday gift. Of note, they are awesome here about letting you exchange products you didn't like (as long as you ask a manager, since most of the staff seem to turnover really fast and aren't sure about returns) read more

I come in here every once in a while and often feel guilty if I don't buy anything because the salespeople are so nice. I've been offered tea (which is very good) on multiple occasions and the staff is attentive, but know when to back off and let you browse in peace. As for the products, they're amazing and I wish I could afford more...it always smells so damn good! read more

This place is pretty awesome. They have literally the most lenient return policy of anywhere I have ever shopped. You can use a product down to the end & if you are unhappy with the results from it or simply got a random reaction on time they will then let you exchange it for anything you want in the store. Modern friction was not working for me after multiple uses; I stopped here and with no questions asked got another exfoliant + a lip gloss in exchange since I wasn't happy with the original purchase from probably 6 months ago. Love this place and will for sure be back. Excellent customer service, never too busy, easily in Harvard Square, and nice smelling natural gentle products. read more

I am visiting from CA and staying here for a wk. All the cold/dryness made me look for an overnight mask. When I walked in, I saw the sign for free mini facial and asked for one. The manager Lucia was nice and told the new lady (it's only her 2nd day!), Taspina, to do it for me. She was very pleasant and knowledgeble. They did not push their products after the facial, just reminding me there are discounts today. I got the mask and the exfoliator and 15% off, and they gave me samples of the Youthtopia line. Plus a free lip treatment! Just what I need for the Boston weather. We all chatted about age and skin care in a relaxed manner. Good experience. read more

Their products are great but their customer service sucks! Out of three times I went to their Harvard Sq. branch, two times I was waiting for a representative to finish her long conversation with a client and help me. The last time I went there was yesterday, the waiting time was more than 10 minutes for me and the two employees were just chatting with two of their clients (who were mother and daughter). I mean I studied business and now working in same field, Origins store footprint is not that high but their employees are terribly slow. I walked out of the store because they didn't need my business, I guess. read more

I worked here in college. I was told to 'sell sell sell, shove (insert name of $30. product) down each customer's throat' by a manager and other higher-up sales people from this store and corporate. They were like cheerleader zombies with how urgently they wanted to get sales. They do not work on commission but on daily and monthly numbers which they take VERY (too) seriously. I have gone in a couple times since quitting 5-6 years ago and found the same fake-often sickly sweet attitude from the employees. They never could keep genuine people around too long, they just didn't ever last. I also see no need to spend $20-30 on a not so amazing body product when I can get a nicer product elsewhere and their hair products are terrible (I can not tell you how many times I heard various managers admit to the fact that they were selling crap and how marked up the prices were) read more

I love origins. Ginger soufle, a perfect world, checks & Balances, Everything there rules. I went there the other day. Just for letting them wash my face I got a free normal sized cleanser. They called it a mini facial. This consists of a lather of Checks and Balances, a srub of their natural answer to exofiliation and micro dermabrasion: Modern Friction and a mask. It was really nice. They are a great company with great ingredients...and the staff is really helpful. They aren't jerks and they know their stuff. I learned this: Origins is owned by (Estee) Lauder...but the son started it. He wanted a more natural option for skin care and make-up. Estee Lauder also owns Clinique and Prescriptives?? Shocking. read more

If anyone knows how to extract money from me, it is this company Origins. They sent me a 25% off coupon (the crafty devils), so I stopped in to buy this cream I had had my eye on, Youthtopia. Seems good so far, btw, my sensitive skin has not broken out. As a makeup snob, I usually shun Origins, but I have had a turnaround, because MAC is drying my skin like crazy, and you know, makeup does not have to mean dolling yourself up like RuPaul or Marilyn Manson. If you want some very pretty basic looks, their makeup (shadows in particular) has really improved from what it used to be (their colors used to behave like translucent powder, they are much better now!). Yesterday I was lucky enough to be helped by Sarah, who is in design school, so she knows a thing or two about color. She is a huge asset to anyone looking for makeup here, take advantage of it while she still works here! Since I had this coupon, I let her sit me down in the makeup chair, even though I knew it meant a certain increase in purchase amount. She picked colors to complement my blue eyes, explaing how the colors work together, and she also used products that I normally shy away from, blush and bronzer. As a former goth gal with pale pale skin, I have always been horrified by bronzer, but I have to say, I felt so pretty the rest of the day! I had been in a fashion rut, and was feeling gloomy about my looks, and she inspired my to try a few new things with my makeup. Later that evening when I was out with my fiance, he looked at me and said, you look very pretty tonight. I know I know, I'm a modern woman, too, but come on, it is nice to feel pretty and be complimented like that. Say what you will, feeling attractive boosts a depressed mood and I needed it. She sold me their foundation and I am really enjoying it, it looks great and has good coverage, and photographs well (unlike MAC which reflected flash like crazy and made me look like a geisha in every photo). A word to the wise: these guys are under a lot of pressure to boost sales and number of items per transaction, so they will try to sell you lots and lots of stuff, which can be overwhelming if you aren't used to this. It makes a lot of people angry. Please don't be mean to them if you are in the angry camp, they are just doing their job, and as the customer it is your job to be really assertive about what you want and can spend. read more

Let me just open by saying that I LOVE origins products. This review is a reflection on the service of THIS store in particular, and not Origins as a company. My recommendation: definitely give the products a shot, just buy them online or in another location. --- I rarely go into the store, even though I pass by it frequently, as I tend to buy online. However, when some new products come along, I try to go in to check them and out and see since you can't smell them online (obviously). I went into the Harvard Square location last night to check out the Lavender Vanilla line and also to pick up another bottle of the toner that I usually buy (the purifying tonic). (I also had a coupon.) I was immediately approached by a sales associate (petite, possibly Indian, female, wore glasses) who asked what I was looking for. I told her a toner, but that I couldn't remember the name, only that it was organic. She handed me the "A perfect world" bottle and I mentioned that it came in a white bottle, and that I didn't think this was what it was. I also noted there was nothing on the bottle stating it was organic, and I would think that you would market that heavily. She said, "No, this is definitely it, we changed the bottles." Then asked if I needed anything else. I said no and she continued to point out several of the gift options. I told her that I was fine and she said she could take me at the register. Then I said I wanted to look around more, and she pointed out more gift boxes. Finally I told her that I didn't need any help (again) and just walked away from her. Normally, when sales people are pushy, they at least have a positive attitude. This girl was quite unpleasant in her tone and demeanor. Maybe the end of a long day? Regardless, not something I would consider acceptable in a service environment. I had brought my boyfriend with me - I'm trying to win him over on some more Origins products because he already uses a couple. We started looking at stuff together and, literally, this girl was standing behind us and looking over our shoulder and pointing out all of the gift options for every line that we looked at. He got so fed up he just walked out of the store. I know this might sound trite, but I work a LOT and never have time to just go browse in a store. I was SO excited to go into that store and had planned on spending a ton of time just enjoying the smells, looking at new products, and seeing if there were some new things that I might want to start using. Within 3-5 minutes, this girl had so aggravated me, that I just bought the stuff I had in my hands and left. It was a huge disappointment. When she rang me up, she mentioned - once again - the holiday gift options at the register. On top of that, she sighed and clicked her tongue when I didn't want to give my personal information (i.e., address and birthday). She told me that the computer wasn't updated and I should give her the information and I had to refuse again. I mean, this girl just does not belong in a customer-facing environment. When I got home, I looked online...SHE HAD GIVEN ME THE WRONG PRODUCT. Not only was it the wrong toner, IT WASN'T EVEN A TONER, it was a lotion. I mean, Origins only has like 3 toners/tonics. How hard could that have been? I threw away the receipt, foolishly assuming that a store clerk would know her own product line, so now I'm stuck with it. So, overall, a big fat BOO to the Harvard Square Origins store. read more

Perfect. A great place to shop the products are high quality and all seem to work!! Try the ginger souffle for a special treat read more

I never buy skincare products or write reviews, but my experience at this store was so positive I am compelled to share my story. I walked in to kill 5 minutes and ended up staying for 30 minutes and purchasing multiple products. Vonnie was incredible- it is obvious that she has no interest in forcing products on you, but answered all of my questions patience. She has a gift for making connections with people. This was by far my best retail experience ever! read more

Great lil store and some great lil products. I got a FREE facial today and I did not have to buy a thing. The very nice girl, wrote everything she used down for me. I didn't want to break the bank today, so I will keep the list and come back on PAY day :) The prices are not too steep, but they aren't cheap either. I love how the store smells. It always smells clean and fresh. And, that is the only way one should smell, in my humble opinion. read more

I love their variety of natural and organic skin care products. I like to walk around the store smelling everything and testing all of the trial bottles, which are numerous. You can get facials here from the sales people, and they also sell organic makeup. I wish I could buy everything in the store. Sadly, it's horribly expensive for someone like myself! read more

I've used origins products here and there over the years, and as such, I pop into their stores a few times a year to shop or browse. I've never been offered the free facial until recently when I was at this store looking for a moisturizer. I'd always wanted one but felt weird about asking, so when it was offered I went for it. Elizabeth was really helpful and listened to me about what I've tried and what my skin is like. She shared some new-to-me products in the mega bright line which I liked. She was easy to talk to and the whole experience was really fun. read more

The customer experience here was incredible. I stopped in here with a friend to buy a mask and when I received an important work email, Amber was super friendly and accommodating: let me hop on their wifi, sit down with my laptop and sort it out. All the while, she chatted with my friend and gave great skincare advice about the products. Origins was not much on my radar prior to this positive memory but I'll definitely be back! read more

This Origins shop is small, but packed with wonderful items and an amazingly courteous staff. They highlighted their featured (new) items - a grapefruit scented line (yum!) but also took the time to show me some older gift boxes hidden away that had exactly what I was looking for - amazing face wash, moisturizers, and serum, and a deal which allowed me to get some bonus travel size items too. They commented about how proud they were to work in the original flagship location in Harvard Square. So much fun to spend a little time there and left with many great items. I plan to visit again soon! read more

I am so happy that I have reached a point in my life where I can use Origin products exclusively. That being said I love everything I have ever used from there. Staff in the store are always friendly, if not overly so (I think they work off commission) and ready to assist. I love that I can run to the store and grab a product as opposed to having to order online and pay for shipping. The free mini facials they give are just an added bonus! read more

loved the earth day promo of recycling. Nice idea! keep them coming! I enjoy the new spring scents that are available here too. I enjoy the strawberry as my favorite and wish they had more specialty items. read more

Had the most amazing experience with Noah! He's beyond personable, knowledgable, sweet, and handsome! Would definitely go back and loved his advice! Really an awesome guy read more

Origins - Had the best time ever with Noah! He's beyond personable, knowledgable, sweet, and handsome! Phenomenal facial and recommendations! - Cosmetics & Beauty Supply Near Me - Cambridge, Massachusetts

I found their service to be a little snooty at times, and the products not particularly effective while carrying a price tag on the heftier side. read more

Despite spending a lot of time in Harvard Square, I hadn't been to the Origins store before a few weeks ago. Then I went back again. And again. And again. (No, really, I want four times in as many days). The products are great, but what really attracted me was the service. The first time I walked into Origins, I just needed a moisturizer for my extremely sensitive skin. My eyebrows popped up at the prices, but the saleswoman who helped me was unfazed, handed me a few samples, and told me to come back. I wish I had caught her name, because she was so knowledgable, helpful, and gracious. I went back to the store with friends, and we all absolutely loved Kathryn. She really knows the products well, and is so personable. She wasn't pushy at all, and recognized us when we came back the next day. I followed her product recommendations and am 100% satisfied. I just don't have enough good things to say about the service and products at Origins! (Caveat- Origins bills itself as natural, but it's still a good idea to do your research and read the ingredient labels.) read more

I had never bought an Origins product until I moved near Harvard Square, but I am now obsessed. I have gotten 3 mini facials in the store and I love it every time. The Dr. Weil line is perfect for sensitive skin, especially in Boston winter. If the products weren't so expensive, I'd buy the whole set, but they are about 4x what I pay at drugstores. The salespeople are very well-versed in Origins products, but obviously want to make a sale, so you just have to push through the "buy, buy, buy" mentality and get an honest answer. read more