What a Dangerous Place for a Scent Lover for myself, but a wonderful concept. I suspect that this…read morewon't be the last Scents by the Bay will see of me. Walked in without an appointment and this place was my version of heaven! So we got to blending almost immediately! I probably sniffed every bottle in the store, It was great. The Staff were the perfect combination of helpful and hands off to let us do our thing. I also love that they let you choose the smell by mixing and combining but actually create the finished product. I ended up walking out wth a great body oil that i use every day! I know I will be back to make another lovely scented item in the near future.

I'm so glad I stumbled upon this store!! It's the cutest shop with a wide variety of scents. They…read morehave a focus on non-alcoholic and organic smells, which isn't a priority for me, but it's nice. I absolutely love the gardenia scent and am hoping it holds! The prices here are not too crazy. A lot of these essential oil/soap stores will overcharge, but I thought this place was reasonable. You can get a small bundle of items for $28, a potent diffuser with 15 mL of essential oil for $18, and the soap bars are around $5. They also have a happy hour sale! Very worth it for local, small batch scents, which I usually see going for more. The two women working there today were super welcoming and sweet as well. I will definitely be coming back :)

special place with a special vibe and great teas and herbs. Fun to browse and connect with B.read more

Came in with my mom who seen this place and wanted to look around and we were NOT disappointed!! We…read morewere able to find traditional herbs that we've been looking for, for a long time and were treated very well. The owner was very knowledgeable about different ways to utilize the herbs and all the herbs we inquired about!! We will definitely be back! Our new favorite go to place!!

Came in to le labo to kill some time while my tires were getting changed and was helped by a…read morewonderful employee named Jordan. He was patient and let me try the scents and he was very knowledgeable on the products and scents le labo has. Purchased a few different scents . Great experience!

Visited this location for the first time and Colette and Briana were absolutely wonderful! They…read morewere incredibly accommodating and helped me find the gift I was looking for. Thank you to both sweet ladies!

I've been having allergy issues with lip products from big name brands (e.g., Lancome, Clarins,…read moreIlia) and found that they all contain red lake dyes such as CI 15850, etc. A big problem is that almost all lip tints use synthetic, red lake dyes for red and pink colors. After an extensive search, I found 100% Pure offers multiple shades of deep to bright red, purple-red, and light pink in lipsticks, lip glosses, and lip glazes! Most other brands can only offer red lake dye-free products in nude or clear colors. I was beyond stoked! And I found out that they were having a really great summer sale--items were 30%, 40%, or 50% off based on my receipt! One of my favorite things about this brand is that instead of products that taste like plastic, wax, or some other unknown substance, all my products actually taste like fruit, which is great given that they advertise being made of fruit juices and natural oils! The shelf life of their products is, of course, significantly less than other products that have preservatives, but honestly, I'd rather have cleaner ingredients and a shorter shelf-life. The store in-person had all the items that were out of stock online, too, which made my shopping experience that much better. I picked up a total of 7 lip products all in different shades and textures, which no other brand was able to offer me in that quantity for that quality. -- Additional things to note: - the store seems very hygienic: they have a sink where you can wash your hands, offer clean brushes and new, disposable lip product wands so you can try everything without using the wand in the tube, alcohol sprays, sanitizing sprays, tissues, etc. - the items that weren't fully red lake dye-free said "may contain", which doesn't necessarily mean they fully use it, but I didn't want to risk a reaction, so I steered clear of them anyway. - they have samples of everything--you can play around with literally every product and every shade! - dog-friendly (they even give treats!) - the location of the store is in a somewhat busy area, but if you scour the blocks, you're likely to find parking (pay by ParkMobile). I found a spot right in front of the store, and parallel parking was so easy into this spot because the road wasn't super busy. - they offer services, such as facials - the worker (I should have got her name) is so kind and won't push products on to you or make you feel rushed. I was in the store for a good 45 minutes at least, and she checked in once in a while, made herself available, but wasn't pushy or frustrated with how much time I took or how many products I sampled. -- I tried the Cocoa Butter Matte Lipstick in Winecup, Fruit Pigmented Lip Glaze in Elderberry, and the Fruit Pigments Lip Gloss in Pomegranate Wine, and none of them gave me an allergic reaction all day when I usually get a reaction within 30 minutes from other brands. Thank you, 100% Pure!

Gabrielle helped us so much and had so much patience. 10/10 service, 10/10 cleanliness. Would…read moredefinitely come back

LOVE these girls! I would always walk past this spot as I ambled down College Ave, but never walked…read morein until I was looking for a solid lipstick for grad pics. Abby was so friendly and not at all pushy! She helped me try on different eyeshadows, lip liners, and lipsticks, and was very receptive to feedback. Together, we found the perfect lip combo! This lune + aster "strong" lipstick is my holy grail. It smells like vanilla and is super moisturizing. The color is gorgeous and matches my skin tone perfectly, even when I'm tan or pale! Abby has a real artist's eye for undertones, and I'm blown away by her customer service. I will be returning to Berkeley soon and will purchase another lipstick and liner! I literally have not bought any beauty products since getting this lipstick because it works with everything :)

stopped in to buy product in person rather than online, thinking that i could test the colors in…read moreperson, buy from a smaller retailer, etc. I had a short list of items I wanted to buy. One sales person was rather pushy, asking me way too many questions from the moment I entered the store. I wanted to look around at everything and take it all in, but she made me want to grab what I came in for and run. She complimented my eyes, then followed up with a sales pitch for an eye product. It was gross. You have to go through an employee to get your products, so I gave her my order only to find that when I got home 2 of the products were completely wrong (I asked for a highlighter but got a blush). Now I have to drive all the way back (about 30 min from home) pay for parking and enter that lion's den again. Not looking forward to it.

This shop is a jewel! Hopefully there will be an upswing of innovative and interesting retailers…read morejoining this lovely place and mercy vintage too! This is the prefect place to pick up a gift for yourself or anyone you love, who has good taste and an eye for unique and thoughtful things.

A beautiful shop. Interesting unique items, especially the jewelery. Dana is a lovely person. My…read morefavorite shop to go for gifts for my wife and daughter. Love it!

Love the location and the staff. Bless this store and everyone working there. Love sf.read more

Awful customer service from this location! I went to this location on a Wednesday morning at 11 am…read more Walked in... no one greeted me or asked if I needed help until well over 20 mins. I stood by the makeup trying color match myself and two employees walked right passed me and did not ask if I needed help. It wasn't until I began grabbing items to purchase that anyone tried to help me. The cashier while he tried to be friendly, also did not acknowledge me until after a minute of standing there that they asked for me to enter my number. These employees were too busy getting their matcha coffee order and DoorDash delivery to pay attention to their customers. Awful customer service! Needless to say, when you staff over 6 employees on the floor maybe pay attention to the customers in the actual store instead of gossiping.

I purchased Shea butter but noticed that the container wasn't really full. There were spaces and…read moregaps, unlike other vendors in that area who sell Shea butter. I like her product, but it's best to fill your product container completely to satisfy the customer. Ex: If it's a $4 or $10 container it should be that amount of product in the container.

From the owner: We specialize in creating all natural, handmade products. Free of alcohol, mineral oils and…read moreparabens. Natural, handmade products that are sure to please your senses™.

A lively selection of shoes, but the regular price of shoes are expensive. However, the clearance…read moreareas is mostly where to look if you want to get something new. On the other hand, the service was amazing,

What a ridiculous retail store. You order online for convenience and then they make you wait in a…read morelong, long line to pickup your order?! They have an area designated for order pickup, but you can't pickup there. What a terrible system. Kid at the register was entitled and snotty when he directed me to the long line. Terrible customer service. Nordstrom. Get your act together.

I honestly can't even begin to describe how EXCEPTIONAL my was experience here. I was hoping to get…read morean engraved candle as a gift, and was sad that the Walnut Creek Nordstrom location was not engraving at the moment. I immediately called this Berkeley Jo Malone location, and Tracy let me know they engrave every day! I drove to the store an hour before they closed on a Sunday afternoon, and I just have to say I was blown away by Tracy's customer service!! She was so patient in walking me through all their scents and even helped me decide what looked best for the engraving. Her meticulous care in wrapping, as well as her warm, calm, and friendly demeanor were factors that showed me how she goes above and beyond for her clients. I was seriously stunned by the fantastic customer service and overall experience! THANK YOU TRACY!!! You were my saving grace (and just seriously the BEST)!!!

Staff was rude and racist. She seems to be the shift leader…read moreon a Tuesday evening 05/26 the day we went to look around. She said hi to me while crossing her arms and not trying to help. When my family joined after in the store she also gave them the look. They said the same thing that she was definitely racist. Jo Malone is a nice brand, find better seller who is not rude and treat people better.