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    Kiehl's Since 1851

    3.7 (93 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Kiehl's Since 1851

    Gift shops

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    Jem T.

    I used to be a faithful Kiehl's customer during high school, up until my skin stopped agreeing with my daily regimen, since then I haven't been able to find any products that my skin agreed with except for the avocado eye cream. I'm slowly easing my way into using their staples hoping that I can go back to some of my favorite products. This led me to doing an in-store/curbside pickup some past and current faves so what better time than Black Friday. Anyways, my mom and I were immediately greeted as we walked in and I was helped by another employee. The order pickup process was practically seamless and friendly, BUT the packaging of the order was questionable (see picture for reference). I wasn't even asked if I wanted a bag or reusable one for purchase, so we went about our evening.

    Ferulic brew toner AMAZING

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    3 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    2 years ago

    The staff here (Parish & Robert) are so amazing! Super knowledgeable, friendly and welcoming!

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    2 years ago

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    10 years ago

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    12 years ago

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    19 years ago

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    13 years ago

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    15 years ago

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    14 years ago

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    Page 1 of 3

    Ask the Community - Kiehl's Since 1851

    Review Highlights - Kiehl's Since 1851

    Even if Maria is not in the store when we go, we ask her staff about her whereabouts and then they treat us very well.

    Mentioned in 7 reviews

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    Topdrawer

    Topdrawer

    3.3(28 reviews)
    0.0 miFourth Street, West Berkeley
    $$$

    Came here to express appreciation for the amazing customer service I received from Maddy and the…read moreteam at Topdrawer. Everyone at this store is amazing -- helpful and knowledgeable, and not at all pushy or pretentious. It's a joy to explore the carefully curated products. While I'm here, I'd like to comment on the 1 star review by Alan. I happened to have been present on the day of this conflict and it lives in my memory as one of the creepiest and most uncomfortable retail interactions I've ever witnessed. Alan was rude, patronizing and deeply inappropriate as he attempted to intimidate the store manager, who held her own with impressive grace and strength. There were several customers in the shop that night, and it seemed that most were unwilling to leave until we knew that the manager and her staff were safe. We were relieved when security arrived. Kudos to the manager for her poise under pressure, her commitment to protecting her staff, and unwillingness to give in to his attempts to intimidate or take the bait of engaging with his review.

    Have you ever been to Radio Shack in the 80's and early 90's and noticed that everything inside the…read morestore that they were selling you felt was over priced and you knew that you can find it everywhere else for less? Well this is pretty much the equivalent to that. I mean literally I can find everything that Topdrawer sell for a lot less. I don't mind buying quality items and I do but not from this establishment. Doesn't help that the staff there are rude.. is it part of the atmosphere to justify the price. Let's act rude to everyone and pretend that the items here are too good for them so they want to buy it even more..

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    Topdrawer
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    Topdrawer

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    A Priori - I got these for myself!

    A Priori

    4.3(28 reviews)
    1.9 miNorth Berkeley, Gourmet Ghetto
    $$

    my boyfriend and i went to go have brunch at eggy's nearby and while waiting for the bus we were…read morejust looking at the stores nearby. i saw the signs outside that made it feel like i was more welcome but i unfortunately felt anything but welcome. i was just walking around looking at everything but a couple minutes after i had started looking at some items i noticed the worker starting to follow us. of course i didnt suspect anything of it because i thought that she would ask us if we needed help or wanted to check up on us. but i made a little loop around one of the areas and she still followed. she kept getting closer and closer to us which made me feel really uncomfortable. maybe its because of the way i look since i have dyed hair and am asian idk but my boyfriend suggested that we leave because she probably thought that we would steal something. i saw a similar review with the exact same situation but seriously if you are poc / look queer please just be careful here

    I've shopped here frequently over the years. About a year ago I bought a sterling silver ring here…read morewith a blue stone. Unfortunately, the stone turned into a greenish brown color. I stopped by today to ask about it and was prepared to simply buy a new ring-- it was fairly inexpensive. The store was empty, and there were two people working there who did not greet me when I walked in, as they were busy complaining loudly about someone. I stepped up to the counter, and despite the workers standing behind the counter, and one person looking at me directly, they still didn't greet me. At one point, one looked like she was coming toward me, looked me in the eye and then grabbed her beverage and turned away. Finally I asked directly for help. I showed her the ring and asked to look at the identical one behind the counter. She got very nervous and told me they hadn't seen a stone turn brown before. She immediately told me that she would not contact the company for me, that I needed to do it myself. I hadn't even asked her to. She kept saying things like "well if it had been two weeks we maybe could help you." to which I responded, "do you expect a ring to turn brown after 2 weeks?" She then said she couldn't contact the company because they would "ask her questions" she didn't know the answer to. I have no answers either why a stone would turn brown with occasional wear, no chemicals, etc. I would think they would want to talk to the company about this if they are selling jewelry that turns brown. Anyway, I was just really turned off by the fact that they had an empty store, but yet basically told me I had to contact the wholesale distributor myself. It really seemed like these two are doing everything they can to do the least work possible! I typically think a nice thing about shopping at a local boutique would be the customer service.. not here. I did not buy a new ring, and will not shop here again.

    Photos
    A Priori - The new clock

    The new clock

    A Priori - The new clock

    The new clock

    A Priori

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    Kiehl's Since 1851 - cosmetics - Updated May 2026

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