I had a bad experience at a different location in terms of service but this location in the mall was great. The cashier was the one helping us and was very kind. She right away offered a sample and I was surprised that she actually asked what we liked vs giving us whatever extra was there. I appreciated that a lot. I didn't get chocolate this time but got a teacher tote bag. Next time I do have a craving for chocolate, I'll come to this location read more

This is the third See's location I have visited in the last couple months. I'm so addicted to their dark chocolate almond clusters. They always taste good no matter which See's I buy them from. I also like their brittle with almonds and strawberry candy. I think I caught the staff on an off day. It was a Saturday morning and there were no other customers in the store, but neither of the two employees greeted me or offered me a sample. I bought quite a bit of candy. The young man who rang me up was sniffling like he had allergies or a cold, and I was concerned it might be contagious and also felt bad that he had to come in to work. He spoke so softly I couldn't understand him. This See's has lots of good reviews and is a nice clean store, so I'll most likely be back. Hopefully things will go better next time. read more

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I came in over Labor Day weekend for a sweet treat and I want to recognize Athena and Evelina for great customer service especially during a rush, I was offered a sample and were really helpful. With the amount of customers and the rush there was, the girls in the front handled it well but I noticed an employee in the back on their phone. When I learned it was the manager I couldn't help but feel for the employees in the front dealing with everyone especially because they're younger people stepping into the workforce and seeing them not have the support like yes they get to figure it out but common sense, it's busy, let's help each other out. As someone in a management position she should have lead by example and stepped up and stepped in to help in the front. I do a bit of shopping so I can't wait to come back, the chocolates are delicious and the employees were really helpful, hopefully they'll have more support next time! read more

See's Candies - Waiting during the rush and I see who is apparently the manager chilling on her phone. Be so for real. Help your employees out. - Candy Stores Near Me - San Jose, California

Every See's is delightful. The Blossom Hill store is no exception. Kind, generous folks behind the counter. Delicious, great quality chocolates. Yes, please! read more

Located in the mall and there was plenty of staff to help during the holiday season. They also actually walk around with a box of chocolates offering a variety of sample choices! read more

I had a wonderful experience yesterday. I walked in around 5:45PM and was greeted by the two friendliest associates. The store itself was very clean and organized. Of course samples were given. The box I ordered was packed so nicely that I am kicking myself for not getting a picture. I highly recommend this location and please give kudos to the two working when I went. I didn't get a receipt and I am horrible with names. read more

Love this location in the Oakridge mall. The employees are so sweet and welcoming. I love that they offer a free sample upon entering the store. Customer service here is excellent. I bought some goodies for St. Patrick's day and Easter. There are always so many options to pick from for gifts or for something just for my myself as a treat. read more

Had a great experience this morning. The young lady that helped us was so nice and very knowledgeable. She gave us samples for the road. We will be back soon! read more

See's Candies - Candy Stores Near Me - San Jose, California

I came in on Friday, Oct 18th at around 1 PM and was helped by Athena. Athena helped by: -A friendly greeting and a sample. -Asked what chocolate(s) that I preferred. -Put together a box for me. -All while answering questions. -Lastly, I received a few samples for the road. Excellent customer service and experience! read more

See's Candies - This is a 1.005 lb retail custom mix box. - Candy Stores Near Me - San Jose, California

Every time I go to Oakridge, I'm compelled to stop in to buy something for my kids because the staff here is so sweet and friendly--and because the kids love chocolate, of course. They almost always offer a sample without asking, even to my kids, for which I always buy at least a small bag full of chocolates. I love that there are lots of flavors to choose from and that they often have seasonal flavors for those adventurous days. read more

Minh is so friendly and patient, and knowledgeable about the chocolates. Truly an unforgettable experience. Thank you!

I love see's candies so much, their chocolates and candies are gourmet and taste so delicious! This shop in oakridge has many selections of candy, the service is fast, and it's a nice place to stop for dessert :) read more

Above and beyond customer service! The cashiers were all so helpful and clearly knowledgeable about their candies.

Things that I liked when I stopped by today... The older lady who helped us was super nice. She offered to gift wrap the boxes that we bought...for free. Nice perk! She gave us free samples as well. Not the world's best candy but they certainly have a good formula. read more

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This is the See's Candy at OakRidge Mall. What I like about this location is that Staff is always super friendly and helpful. They're willing to answer questions that we might have about the particular chocolates. They always offer samples and will sometimes offer you a special sample if you're not sure whether you'd like a particular Variety. Some people say that the prices can be high but it's really not that bad and it's nice that you're able to customize your boxes. We stop by every time we're in the mall for either a sample or to purchase something for a family member. They always have some kind of coupon that they give you to use on your next visit. Also, if you buy the discount gift certificates at Costco, it really is a good deal. read more

Done with these overrated slouches. I was in a rush to buy a chocolate box as gift half an hour before store's closing time and was met with the sign "sorry on a break"! Waited 15 mins for someone to reopen the store and she took her sweet time for another 9 minutes to take care of the customer ahead of me. I won't waste time ever again waiting on these guys. They have no sense of time. read more

See's Candies - Arrived at 7:30pm on a Wednesday to see this. Why do you need a 15 minute break 30 minutes before the store closes? Such a waste of time... - Candy Stores Near Me - San Jose, California

Worker was really nice and helpful (she also gave us two samples of one of their chocolates - yum!). Pretty big store considering it's in the mall, and they have a lot of seasonal packaging which is always really cute. Stopped by to get my favorite scotchmallows! read more

If I could give zero stars I would. Walked in and there was a couple infront of me. Girl working said I can help who is next. They were not ready and asked me if I wanted to be helped. I walked to the display, girl turned back and made 9 boxes before I said I wanted to be helped. She turned around and said some bs about being "spaced out". Bull. I ordered a pound of candy. She put puts it in a paper bag. I am like wtf this is a holiday gift dont put $32 in candy in a effing paper bag. Iask for a box like the other employee working is putting orders smaller than mine in. No joke. Takes 5 mins to get it boxed (other employee helps 3 other people in this time. Box is ripped, no stickers and literally dirty (see pics). Didn't notice untill a few mins after while walking to exit the mall. Walk back and they are closed when I get back. Have to tap on window to ask to other to get me new box cause they gave me one that looked like a football player punted it. Other employee said "dont yell or complain". She reboxes it, stickers it and condescendinly says "you want to open it to check if it's ok". I paid 32 bucks for a box that was dirty, ripped and not taped (also this was LITERALLY 2 days before xmas). It wasnt one that was missing stuff so the comment was back handed. So if you want to deal with employees that pay no attention to customers and are condescending when they make a mistake than your narcissistic butt should come to this location. Oh, everyone else got a sample. I'll let you guess who didn't. This guy! read more

See's Candies - They gave me a box that was dirty. Literally stained with funk. - Candy Stores Near Me - San Jose, California

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What a Wonderful Experience! Latasha is a true gem! She was beyond helpful, patient, friendly and caring when accommodating a last minute request. We are truly thankful for her generosity and time. Thank you Latasha!!! read more

The people who work here are almost always really friendly, but Genesis helped me and my friend's mom today and she was just outstanding. Very nice, very patient, very knowledgeable. She is truly a great representative for your company. read more

Noelle's Yelp Notebook 2017 See's Candies has reopened in Westfield Oakridge Mall in the same exact location that it was in previously (see photo of my receipt which was taken today on 07/20/17). After five years of being gone from the mall it has finally returned : ) This is a great addition to the mall. They have a great selection of chocolates, truffles, lollipops, sugar free candies - such as sugar free peanut brittle, sugar free chocolate bars, sugar free chocolate covered almonds, seasonal candies for every major holiday, their signature truffles, the list is endless. Came here today and purchased two boxes of lollipops and one box of chocolates. The entire shop is clean and neatly organized. See's chocolates are made with Guittard and if you're a chocoholic like myself you know that Guittard is the best. Guittard was founded in 1868 and their quality is exceptional. This will be my go to spot for chocolates and candies that I purchase for family and friends. Noelle's Notes See's Candies has reopened as of July 2017 Great selection of fresh candies Good customer service Free samples read more

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Omgoodness!!! 5 stars for letting us choose our own samples!!! This is unheard of! Every time I go to a See's candies they hand us something from their pile that they have already chosen as the sample of the day. Today, the nice super-friendly lady let us pick whatever we wanted! I was shocked, and my daughter was happy! I have to admit though I did end up buying a little less than I normally buy because I was able to choose the cup that I was planning on buying. It was one of those days where I just needed one cup to make it through the day. I mean what more can I say about a store that sells chocolates?!? I love it, only because it sells chocolate! In regards to location, it's in the mall, and it's upstairs closer to the men's Macy's side. If you happen to walk by, definitely get a sample! read more

See's Candies - Free lollipop day~ - Candy Stores Near Me - San Jose, California

I had a great experience at this store today. I was there on Thursday October 19th at about 11AM. There was only one person working and I totally failed to get her name, but she was super-nice, and super patient! I went in there to fill a box for my family - could not remember for the life of me what things my family likes (as they all like things I don't, and vice versa) but just went in on a whim to buy them a box. I was the worst kind of customer: "Umm.. I don't know what I want, can I please stare at everything and waste your time while you stand there waiting for me to figure myself out?" Okay, I didn't say that, but I wouldn't have blamed her for thinking that. Quite the opposite, she was polite, totally understanding, totally patient and just chatting with me the entire time while I slowly made choices and figured myself out. That says a lot! When you stop to think about it, working in the customer service industry is never easy. You have to deal with all kinds of cranky, confused, problematic people. I was that person today. Yet, the store staffer was patient, kind, and really went out of her way to make me feel welcome and at ease. This isn't the closest location to where I live, but it's my new favorite, and I will be returning there again because of the fantastic customer service and staff I experienced today. Well done! read more

It was so wonderful that this store opened in the mall, and it sure beats the one-person operation before that only sold prepacked boxes. Also, the staff over the years has been friendly and fast even during the Holiday Season and the days before Valentine's Day. I have been frequenting this location because I love the large parking lot; it is more calm than parking in the Almaden Valley, El Cerrito, Stanford Shopping Center, Hillsdale Mall, and even the West San Jose locations. Also, it seems that you usually have to ask for a sample at those stores. This location tends to offer you a sample as soon as you enter unless the staffers are very busy. Then you just need to ask for one when you are being helped. The store like others in the mall has taken precautions for Covid. read more

The woman behind the counter was the opposite of helpful. She was sarcastic and gave me two of the wrong chocolates. I won't ever go to this location again, and maybe see's in general as I left with a really bad feeling. read more

I would give 0 stars, if possible. I Purchased a 2 lb box of candy today online and a small bag of chews. Came out to $60 (that price is Insane). Husband offered to pick it up so I put the order under his name. I just noticed they only gave us ONE POUND instead of the TWO pounds I paid for. Of course, he didn't think a place would screw up A TWO ITEM ORDER. Why is it so hard for people to do their job? I don't understand. Why is it, every place we go, the order is always wrong?! That was a $45 box I paid for!!! PAY ATTENTION! Do the job you are paid to do! Why does the customer always have to double check your work?! We have to pay and then we have to make sure you people do your job correctly. It's just unbelievable. Like your stuff isn't ridiculously expensive enough and now you have to short customers almost half their order. So sick and tired of these companies and restaurants in this city; they all have sub-par service and so many cannot do their jobs properly. He had to wait 15 minutes after arrival for them to grab 2 items off the shelf and it wasn't even busy. Something is ALWAYS wrong, every single time we buy something somewhere. Never again!! read more

Worst experience ever in customer service at See's Oakridge Mall location!!!! Last night my husband and I went to Oakridge Mall to have dinner at Sanraku Restaurant which was a wonderful experience and excellent customer service. We decided to walk around and stop by See's Candies to buy a box of chocolate for a friend and some individual chocolate pieces for us to enjoy. It was around 7:30 PM and the store was totally empty. We looked around and when it came to ordering, the sales person Anthony was the most disrespectful person that we have ever encountered in our lives. He was constantly rolling his eyes up at us, huffing and puffing at our questions and made us feel like he was doing us a favor by us being in "his" store. I even apologetically asked him if he was being bothered by our presence. I did this not once but twice!!! We could not believe how rude and obnoxious a sales person can be. We will definitely never go back to that store. Lolli and Pops is just around the corner and the lady there is super nice. Today I called to speak with the manager at the Almaden Expressway store where I usually get my chocolates from. The manager Ray was amazing and extremely polite as was the person who picked up the phone and greeted me with the most wonderful voice. Ray even offered to give me free chocolate but I declined as that was not my intention for the call. I specifically did not call the store at Oakridge Mall because I was so disappointed in the way we were spoken to and treated by Anthony that I wanted absolutely no dealings with them whatsoever. My husband and I run a business so we understand and pride ourselves on excellent customer service. It is important to speak up when one encounters disrespect in order for the disrespectful person, in this case Anthony, to realize that their behavior is wrong and they need to change their attitude. Don't use the excuse of I was having a bad day. We all have them but we don't bring them to work with us. If we don't speak up against being disrespected and nothing gets done, then we are doomed to be living in a society full of people with bad manners. Spread kindness in this world and kindness will come back to you!!! read more

Went today about lunchtime and received a warm & friendly customer service welcome from 2 gals and was offered a tasty sample , nice to see a crew treat their customers the way we like - Robby Wan Kenobi read more

Amazing and friendly staff, always helpful. Been coming here for years and the staff need recognition!! Thank you for the hard work and making sure I can get my kids their sweets read more

Pretty charming store! The inside is a bit smaller than your usual store, but everything is laid out in a way that gives access to all of the candies--which there is actually a pretty big variety of. My trip was short and sweet (much like the chocolates) and the cashier was super kind and definitely not like other begrudged cashiers within the mall :) read more

They had a nice selection. And I was able to find what I wanted. Little disturbed to hear a approximately 90-year-old lady almost being mocked because she didn't want to pay $0.25 for a bag. She had a good reason as San Jose prices are $0.10 and the associate said they go by San Francisco prices without much of an explanation. I could tell that the lady working there was more annoyed than the lady asking for an explanation as to why they would charge San Francisco prices in San Jose and I didn't think that was correct since it doesn't make sense. With minimum wage keeping on the rise customer service seems to go down. read more

We recently decided to try see's candy in oak ridge again. We only chose 2 chocolates each. The double caramel "limited edition" was given as our sample and it was fresh and delicious... so we had high hopes... unfortunately the white divinity, rum nougat and Mayfair's we selected were so terrible tasting we tossed them out. (Such a bummer) I will say that the young lady working there was delightful and really kind so the stars are for her and her customer service but the chocolate there is still rancid. I was pregnant the first time we went so we thought it was because my keen sense of pregnancy taste was in play but no... the candy there is off - it is so weird. Then of course we had to go to Almaden See's to fix our taste buds and as usual they are delicious. That is all! read more

I love this location of See's candy. The women who work here (or at least the ones who have helped me) are very helpful, patient, and friendly. I was in here a couple months ago with a friend who was moving to Louisiana, where, sadly, See's does not exist. She wanted to customize a pound box of the best See's chocolates as a gift for her boyfriend's family (who live in Louisiana). The woman who helped us gave us recommendations and patiently grabbed each chocolate as my friend carefully contemplated her selections. And then, the lady let us CHOOSE our free sample! I loved that. :) read more

I went the other day because I was craving chocolate (I'm 36 weeks pregnant ) and thought of see's candy scince I was in Oakridge. I went and walked right up and this older lady seen me she seamed like she was doing something so I waited patiently for her to finish but then another lady walked in and stood right next to me (in front of the chocolate bar) and the worker went right up to her and said hi can i help you. I was so upset I couldn't believe she didn't ask me 1st. I was so upset I just walked out. read more

Christina P's customer service made my experience worse than the sample that she didn't even offer us. My family is from out of town and didn't know what they wanted and her patience was visibly deteriorating as was her poor choice in lipstick color. Besides the point, her face told us she wasn't happy to serve us. She charged my uncle for the $50 in candy that we spent, and then proceeded to make us pay for a bag in cash. Honestly I couldn't hold back my laughter. Happy holidays Christina. I hope you find some happiness outside of the job you clearly hate :-) read more

I absolutely love See's Candies! It's my ultimate favorite chocolate assortment box of candies. Tastes so good and my very favorites are the milk pecan buds, fudge, almond royal, peanut brittle, toffee-ettes, and molasse chips. I love receiving assortment boxes during special occasions or just because I feel like eating chocolates! I love chocolates! I get boxes for Christmas, Valentine's Day and birthdays. I also give these out as gifts too and both toddlers, kids and adults love it! There's samples to try upon entering the store and this store is very clean and well kept. read more

I love see's Candies and this place is so clean and nice. I bought a box of seasonal chocolates oranges wafer and when I came home, it only have half of the box because the lady sold me the display box. I called the store and talked to the manager Thuan. He offered me a refund right away. I came in the next day for a refund; The manager refund my money and allow me to keep the chocolate also. It was a great customer service and I would come back to see's candies. read more

I've been going to See's Candies all my life and have NEVER had such a bad experience as I did on Saturday at this mall shop. There were 3 or 4 people assisting folks, and when it was my turn, I was expecting to get offered a sample as per usual. Did not happen!! We were discussing getting some of the Irish potatoes in addition to the pieces I wanted to pick, so I told the person behind the counter that we'd need a couple of those too. He told me they were out in the store and I'd need to get them, which was fine... I figured I'd grab them after we picked out pieces. But he walked away and started helping someone else instead. Finally another person offered to help, still no offer of a sample.... this person didn't appear to understand my selections but finally I was able to get the maybe 6 pieces we wanted plus the potatoes. I watched as several others were offered samples but still didn't get offered one. My husband finally asked the person helping us if we could have a sample and she huffed and got us two pieces. (didn't offer the tray for us to take one, just grabbed two and tossed them to us) The entire experience made me feel like I'd done something wrong and like it was a bother to assist me and that everyone else there was more important. Possibly a bad day for them, but definitely never stepping into that shop again. So very disappointing when See's has always been stellar for customer service! read more