they were able to get me in quickly on short notice…read more everyone from the front desk to the vet tech to the vet was really nice the vet was very knowledgeable and caring prices were reasonable instructions for medications were clear

My 6 month old puppy came down with a bad case of hives. This was the only clinic I could get into…read moreon such short notice and I see why. The staff at the front desk was friendly, tech seemed friendly. The vet was cold and my puppy was aggressively handled. I've never had a problem just me and the vet or a tech before. They had two people pin her in the corner which made me very uncomfortable and made my pup extremely anxious and upset. She needed a shot of steroids and they wanted to take her out of the room to give her a simple shot?! I expressed that that was unusual to me and made me uncomfortable and the vet said "well we will just be behind the door" and closed it. I was completely uncomfortable and appalled by this. I prefer to handle my own animal especially for something so simple. If she hadn't been so sick with her hives and needing steroids, I would have grabbed her leash and left. On top of it all, the clinic was dirty and very hot. This was a terrible experience on top of an already stressful day with a puppy covered in hives.

They did a last minute surgery on my spacey kitten who got into a "no win" fight and had an abscess…read moreon his side. They were so helpful to get it dealt with before the holiday, and good at giving post op direction. Kitten healed amazingly.

After reading all of the reviews and doing my research on vets in the area, Willakenzie far…read moreexceeded my expectations. The care felt genuine and my dog was made to feel like he was the only one in the room. His needs were put first. The upsells were what I expected and never felt that unneeded services, shots, meds, etc were pushed on us or him.

They are absolutely amazing! They don't pressure to make you feel like you HAVE TO get this and…read morethat done! Other Veterinarians just want to add so many other "Tests" that may not be needed. And our family is on a fixed income and will only do tests if and when needed. They completely understand that here! They even have an amazing Pet Plan that is VERY affordable! So, Hands Down, this place is a 10+!!!

I've been taking my dog to this clinic since she was born, but after my recent experience, I will…read morenever go back. When my dog suddenly stopped eating and drinking, I called to have her seen urgently. Despite being a long-time patient, they refused to fit her in, citing a lack of staff, and referred me elsewhere -- to EVH, which has a reputation as a last stop for very sick pets. I pleaded with them to make room for her, but they still refused. Thankfully, I took her to Veneta Vet, where they got her in right away, diagnosed her issue, and performed the surgery that saved her life. One week later, she's recovering beautifully and almost back to normal. It's clear to me that this clinic no longer prioritizes the well-being of their long-time patients. I'm deeply disappointed and heartbroken by the lack of care and compassion we received.

Great caring vets! Will help as much as possible if you have an emergency they will accommodate you.read more

This review is for the receptionist Megan! This wonderful soul was so compassionate and kind. She…read moretook time to answer our questions and calm our nerves. She was beyond patient with all of our many questions. We have a sweet little senior dog with an enlarged heart. He was having difficulty breathing and needed an immediate antibiotic. Magen quickly had the vet call us in a prescription to hold us over until we could get back in to the clinic. Honestly, give this woman a raise. She is an asset to the clinic. Her soothing demeanor saved us from unnecessary panic. There are people who are angels that need to be acknowledged. Thank you Megan from the bottom of our hearts.

I was very impressed by Oregon Veterinary Referral Associates. Everyone in the office was courteous…read moreand professional. They gave me a good idea of how the process would work with surgery on my dog's broken leg. I was given a quote in a range from high to low and my dog's surgery came in on the low end, thankfully. Dr Daly explained everything very thoroughly, and what I was most impressed with is this. I didn't want my dog to think it needed to jump up to get my attention during the consultation so I sat on the floor in the exam room. Dr Dailey came in, and actually sat on the floor with me to have our conversation. I definitely did not expect that. The day of the surgery they kept me up-to-date on where they were at in the process and the follow-up care. I highly recommend!

After visiting the emergency vet friday night we learned that our small 13 lb dog had a broken jaw…read more We were referred to OVRA for surgery consult. When we spoke to the reception staff Kayla, she was exceptionally kind, calming and reassuring. We were initially set up with an appointment on Wednesday with Dr Daly, however later in the day an appointment with Dr Csiszer came available on Tuesday. We came into the clinic and were greeted by friendly staff, in a very clean reception and waiting space. The office does NOT have the typical vet smell, and has plenty of space for waiting without interacting with other pets. We waited a short time and filled out paperwork, and then were called to the back. We met with a very kind vet tech, who walked through our pets health history and then took him to the back for the initial exam with the Dr. Dr. Csiszer came to the exam room to talk us through options after consulting with Dr. Daly and then sent the vet tech back with an estimate for the surgical procedure to place a plate and pins in our pets jaw. We opted to leave our pet over night to expedite the process to get him into surgery, by Wednesday mid day, he was in surgery. In total, he spent 6+ hours in surgery with Dr Csiszer, and consult from Dr. Daly. She called at 8:30 pm to provide an update on his condition and spent 20+ mins on the phone with me explaining what they did, how the procedure went, and how my pet was doing. She answered my questions and put me at ease. On Thursday we picked up our boy at 10:30am after receiving very exceptional instructions from Bettina. The check out staff was kind and efficient. While the procedure was not inexpensive, you absolutely get what you pay for, amazing care and treatment of your animal.

They did a great job. Full transparency on pricing and treatment. Kept me updated and were patient…read morewith me when I was emotional. The rooms were very clean and comfortable. I feel the team was skilled and professional. I am very grateful that my cat was okay, but even if it hadn't been the case, I was very impressed with the quality of the service and will be back.

Comfortable and welcoming facility which is just what you need when dealing with an emergency. I've…read morehad to visit on a few occasions and feel like my pet is in good hands.

emergency veterinary hospital has the best medical personnel, kind, efficient, thorough; we've…read moretaken so many animals there and are always grateful to them. recently, a terrific neurologist, doctor John Du, was added to the team. He was the doctor Who had the integrity to tell us the truth about our dog and encourage the right decision. he even helped my husband understand, not easy, and we were able to euthanize Buddy together. thank you so much. a heart full of gratitude for Doctor Du and the staff at emergency veterinary hospital.

These folks are amazing and do a great service. The care they gave our boy Wrigley was first class…read moreand explained very thoroughly. I honestly don't see how in a 24 hour clinic/hospital it could have been any better and the staff was fantastic and professional. Our boy is on the mend after having to spend the night there and has been to his new vet and things are greatly improving, thanks to EVH!

Price was reasonable ($680) for Pyometra surgery on our cat and the care seemed excellent. Shall…read moreuse them again if we need.

Our dog started limping on Thursday morning. Next day seeing no improvement i called several vets…read morein Eugene and all said it would be week before an appointment was available. I then called Eugene Animal Hospital and was able to take our dog in within 30 minutes. There was a puncture wound in her foot. Got bandaged and she was sent home with antibiotics and pain meds. Went back for a follow up visit. Wound was not healing. Scheduled exploratory surgery the next day. Removed a large fox tail seed (5/8 inch long). Dog is all healed. The surgery was less than $200. Prompt, efficient, and reasonable!

I just love the sensitivity vibe at Bush Animal Hospital…read more There are pheromone diffusers and towels for nervous cats and dogs. I had to put my beloved Tuxie Darby cat down last week, not all of the sudden, I mean he was 16ish years old. I found the entire experience designed around my emotional needs. Mr Tux made it a quick Irish manx goodbye by developing heart disease and evidencing it only for his final week. He had stopped eating and we went in to see Dr Newman to see if perhaps he had megacolon or something fixable. When we got the bad news, fluid on his lungs and body mass loss, the entire staff was very well spoken and supportive. Tuxie could not have received better care!

I wish I had paid closer attention to the negative reviews before allowing them to provide services…read moreto my little girl (my cat). The self-proclaimed manager/ owner of this establishment is either absolutely clueless and devoid of any knowledge of finance and business (e.g. pricing points, knowing whether she is making a profit or not, etc) OR she is deliberately deceitful in order to mask the true costs of the services provided. BACKGROUND: I wanted a routine dental cleaning for my little girl. I was fine with the possibility of dental extractions, as my angel is a little bit older, and I know eventually it is inevitable. I have taken each of my cats into a vet - NOT THIS CLINIC (I moved from out of state) - in the past, and felt comfortable with the procedure. What I did not know is that, unlike other clinics I have have had great dental cleaning experiences in the past, the owner/ manager of this clinic DOES NOT KNOW and REFUSES or is incapable of understanding her business' "Dental Plan" financial structure. WHAT THIS MEANS FOR YOU as a client: (1) You will be gaslit into accepting random pricing without justification. There was even an attempt to convince me that I should be happy they clipped my cat's nails for free while under anesthesia, versus the $50 they normally charge (that was the only itemized charge they disclosed to me). Ironically, during the previous visit, the veterinarian had commented that I "did a good job" clipping her nails. And nail clipping at ANY other vet has never surpassed $12. (2) You will not be able to submit a full insurance claim (ALL insurance companies require an itemized list of the pricing associated with the services provided). It would be like grocery shopping, seeing a total bill of $900, and never being able to verify WHY that total is what it is. ADDITIONALLY: The client to staff communication is horrible. Horrendous. The left hand has no idea what the right hand is doing. I have been told 3 different things (price-wise, procedure-wise, practice-wise) on the same day that have nothing to do with an adjustment of a quote. poorly managed organization. Ultimately, I am not complaining about price (I can't refute it - the manager can't even explain her pricing), but LACK of QUALITY OF SERVICE. Virtually EVERY single visit was an "OOPS!" FINAL NOTES: I am happily with a new clinic, which I transferred to the day after my sweetie's appointment with this absolute mess of a clinic.

They should be called "West Coast Dog and Cat Angels"! These are dedicated and knowledgeable people…read morewho love and care for the dogs and cats who are fortunate enough to find them in time of need. There are many organizations out there, but if you contribute to WCDC, as I have, know that their frugal use of your hard earned dollars will be spent on the animals and not on expensive administration and executive director salaries!

They finally called me! And we had a nice chat. Things are difficult during this pandemic....read more