After visiting the emergency vet friday night we learned that our small 13 lb dog had a broken jaw. We were referred to OVRA for surgery consult. When we spoke to the reception staff Kayla, she was exceptionally kind, calming and reassuring. We were initially set up with an appointment on Wednesday with Dr Daly, however later in the day an appointment with Dr Csiszer came available on Tuesday. We came into the clinic and were greeted by friendly staff, in a very clean reception and waiting space. The office does NOT have the typical vet smell, and has plenty of space for waiting without interacting with other pets. We waited a short time and filled out paperwork, and then were called to the back. We met with a very kind vet tech, who walked through our pets health history and then took him to the back for the initial exam with the Dr. Dr. Csiszer came to the exam room to talk us through options after consulting with Dr. Daly and then sent the vet tech back with an estimate for the surgical procedure to place a plate and pins in our pets jaw. We opted to leave our pet over night to expedite the process to get him into surgery, by Wednesday mid day, he was in surgery. In total, he spent 6+ hours in surgery with Dr Csiszer, and consult from Dr. Daly. She called at 8:30 pm to provide an update on his condition and spent 20+ mins on the phone with me explaining what they did, how the procedure went, and how my pet was doing. She answered my questions and put me at ease. On Thursday we picked up our boy at 10:30am after receiving very exceptional instructions from Bettina. The check out staff was kind and efficient. While the procedure was not inexpensive, you absolutely get what you pay for, amazing care and treatment of your animal. read more

Oregon Veterinary Referral Associates - Veterinarians Near Me - Springfield, Oregon

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Please think twice before taking your pets to this place, and do your research. They are consistently short-staffed for more than one reason, I can assure you. read more

We live in Medford OR, and on a Friday afternoon, we realized our dog was going blind abruptly. We rushed her to the vet nearby. We couldn't find a specialist in Medford and we feared if we left this over the weekend, she would lose her vision for good. Dr. Beatty (Opthomologist) took our emergency appointment and saw us late Friday. She performed a very thorough assessment of our dogs eyes and prescribed us medication that saved her vision. We're very grateful for her expertise and willingness to help us read more

Our Cruz had to go for hip surgery and we couldn't be more pleased with OVRA especially Dr Daly, Emily, and April who took the time to answer all our questions and were very amazing with our sweet dog. We would highly recommend them. read more

Oregon Veterinary Referral Associates - Cruz home after surgery - Veterinarians Near Me - Springfield, Oregon

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Dr Lisa and OVRA staff added years of pain free mobility to my beloved border collie, Apollo. Because of OVRA, we had 15 wonderful years together. They are compassionate and caring. Thank you. Mary Ann read more

My cat has been sick for months and after many visits with our local vet I was recommended to OVRA in an attempt to find a diagnosis. Unfortunately, when I telephoned OVRA I was told in a very rude manner by "Kacar" they did not have the referral from my vet and to call back. I do not think Kacar ever looked for a referral. When you call a specialist that lives two hours from your home one is desperate and it is important the phone calls be handled with compassion and professionally. read more

Very helpful wrt advisory on surgery. Although I preferred to work with an Oncologist in Bend rather than their Internist after surgery (the Internist wasn't up on the current and most widely accepted science), they assisted me in seeking outside expertise. They were very helpful both precand post op, calling to check in on my dog's recovery. read more

I had a frustrating experience with this clinic. I'd brought my dog in with a growth on each eye. Dr. Maxwell said "Yeah, we can get those" (somewhat dismissively, I remember thinking at the time). Later, her assistant Elise (who wasn't in the room) sent me a quote, which said "Lid mass excision x2" so I assumed it was the two that I'd pointed out in the exam. I reminded Elise twice before the surgery that both eyes had a growth that needed removed. When I picked my dog up, I was shocked to discover the one obvious growth remained. The doctor was too busy to talk to me herself, but relayed that she wasn't concerned about the growth as it was cosmetic. Later, the office manager Gina claimed Dr. Maxwell didn't remove the growth because it needed consulting with a dermatologist and a biopsy to rule out cancer. Which, if true, should've discussed with me before I committed to the surgery. Some positives: The surgery to remove the larger mass was successful. My dog was in good spirits after the surgery and had an easy recovery. Elise was patient and understanding, explaining OVRA's side of the situation ("miscommunication") in a calm manner and offering a sympathetic ear while I expressed my frustration. The bottom line is that Dr. Maxwell could've saved us having to start all over with another specialist and a second surgery (again putting my dog under anesthesia) merely by communicating clearly in the initial exam (which alone cost $120). I received a partial refund of the surgery based on what OVRA's records show that I paid, although my credit card statement shows that I'd paid $50 over that amount. So if clear communication and attention to detail are important to you, based on my experience I wouldn't recommend OVRA. read more

I've only had positive experiences here. My kitten was severely sick and we were sent here, the staff are always friendly to us. They know my cats name each time I call. We are still working with them to get my kittens RBC up but each time I go, they are on time and super friendly. read more

Those people are GREAT. Thank you OVRA!! They where quick to the point and gracious with words. Can't say enough about this place!

Um- I know I've left a review but I'll do it again because Dr. Nibblet saved my cats life and I'm grateful everyday. After going to FOUR vets over 2 years trying everything and spending loads of money to understand why our cats had chronic diarrhea and vomiting- DR Nibblet diagnosed our cat, got her on meds & she's been doing great. If your animal is ailing - do not spend hundreds of dollars on supplements and food. Do not go to an "animal psychic" or "animal chiropractors" Come here. Stat. Honorable mention to the Third vet (eugene mobile vet- highly recommended) who referred us hers. they tried several things and then said- I'm referring you to specialist- call OVRA. Bonus points for the new very nice faculty beverage station. Yeah- this place is pricey, but all vets are & at least these folks will save your animal. read more

Oregon Veterinary Referral Associates - New faculty includes beverage station! - Veterinarians Near Me - Springfield, Oregon

My husband, Ned (my boxer) and I are so impressed with this clinic. Unfortunately, Ned ruptured his CCL's and had to have Bilateral TPLO surgery. From the first initial visit to discharge all the staff we very welcoming, informative and efficient. The front staff were so lovely and welcoming and were prepared for us when we arrived. Ned had his initial consult with his surgeon, Dr Daly, he explained the procedure in great detail & discussed the risks associated with the procedure. Naturally, we were very nervous parents so he spent a lot of time with us answering our questions and concerns. Overall we ended up feeling very confident in our decision to proceed with the surgery at OVRA. Surgery day came and it was smooth and calm for Ned (and us!!) when we dropped him off. The technician was very nice and even Ned took an instant liking to her and jumped up on her for a kiss - a rare and good sign! (not a smart move for his knees though!!) His Incisions are so clean and neat, its impressive to see and shows how much experience and expertise Dr Daly has with this procedure! WOW! Ned stayed over night and we were called post op by the technician initially and then Dr Daly; they both gave an update on how the surgery went and how Ned was doing post-op which put our minds at ease. Discharge day (the following morning), Sabrina discharged Ned and went over his discharges in great detail and showed us his beautiful post op radiographs! She explained how his night went and how things typically go the first few days post op. She told us things to look out for once the Nocita injections wear off in 72 hours and to call if we have any issues. She answered all our questions so we left with no concerns. She and another technician walked my sweet boy out to the car and helped us get him in and made sure we didn't have any other concerns or questions. We are on day 2 post op and Ned is doing well, placing a little weight (sling aided) on both legs, eating well and taking his medications like a champ! Forever thankful to the staff at OVRA for their kindness and care to my boy, Ned! read more

OVRA is great! I took my bulldog here for years and Dr. Ashley and Dr. Hasbach did a very good job with her.

Their website sounds misleading when it comes to dog & cat vaccinations in Oregon. Please don't mislead. Many indoor cats who are older/unique shouldn't get rabies vax (not good for them) & leading people to think they must is unfair to the owner & the cat itself. Thsir website advice may not be best for the welfare of the cat & the owner that loves the cat. The Oregon law (as I read it) reads that only dogs need rabies shots. Dogs need to be walked and are in regular contact with outdoors & people & other dogs. Cats are not. Cats don't go outside & rarely want to be around people other than their owners. It's not right to require them to get vaccinated when they won't have contact with wild or wild animals or the public. Cats also have longer life spans than dogs & it may be because they don't get vaccinated. Sadly, medical associations and their members are financially vested in all of their treatments and vaccinations. Most bats I believe don't have rabies. The likelihood an indoor or indoor outdoor cat will come in contact with a bat usually is extremely small. We don't have to use advertised medicines for things can't have & neither should cats. It's important to also not be so afraid. You don't want to lead public to fear wild animals & think they should all be shot up by the latest vaccine. The natural state is good. Please revise your website to be specific & not put "pets" in a vast grouping which the law doesn't treat the same. This is only way to be fair & honest to those seeking best information turning to your site. Have integrity to be specific & exact. Thank you. read more

The doctors and staff really love my dog and have taken the best care of him. He's seen Dr Nibblett, Dr Maxwell and Dr Daly. All of the doctors and staff have been wonderful to me and taken great care of my little Monty. read more

Dr Nibblet and the whole gang there are THE best people ever. Had to deal with my dog Bam Bam with cancer and they were amazing. They found a plan that fit for us and made it work. They said she had 6 to 9 months to live, and they gave me 1 week shy of 2 years. They are the best, and caring people for my 4-legged family. Highly recommend them! read more

I brought my BC/DoxyX in for an eye injury quite some time ago. We saw Dr. Sarah Maxwell. She helped us manage her care for a long time until we decided to have her eye removed because the lens kept slipping especially after chasing the ball, & when that happens it is very painful. They are so freaking awesome. She just had her stitches out today & I'm only sad I won't get to see the Doc anymore. They are compassionate, well trained, efficient friendly & I just love them. They get a all the s review from me. read more

Love Dr. Maxwell and all of the staff! So happy I found this place! Our Husky had eye surgery to correct ( unilateral entropion) . Surgery was a complete success! Everyone was so kind and supportive every step of the process. We are forever grateful! read more

No kindness whatsoever was displayed in the many times I brought my pet back in over and over again so they could do absolutely nothing other than collect more and more money. After the first procedure, everything else was just unjustified stress for my girl. I feel awful for bringing her here. read more

I came here for my dog to have surgery because there is staff on duty overnight whereas my regular veterinarian doesn't. During our surgery consultation the day before surgery, and post-op the next day, Dr. Daly was extremely thorough and spent all the time needed for in-depth explanations and questions/answers we had. He spent a lot time with us and we didn't feel rushed at any time. The staff was wonderful, caring, understanding, and empathetic. A very nice woman called a few days later to check up on our dog. Thank you OVRA! read more

RE: Oregon Veterinary Referral Associates in Speingfield, Oregon My dog had bilateral knee surgery here last May. In the first few months, all seemed good. But her left side has since deteriorated, and now she favors her right side and walks with an awkward waddle. I called their office today only to be told that they wouldn't see me, but they did allow me to leave a message for the doctor's assistant. No one returned my call. I paid over $4,000 for that surgery, and now they are not willing to follow up with me. I am pissed!!! People should know what they're getting when they put their money down for their pet's health here at Oregon Veterinary Referral Associates. read more

Very caring staff here at Oregon Veterinary Referral Associates. Chances are if you are coming here, its because your pet is very sick and you need more than your normal vet. They crew here has always been caring and professional. Added bonus is they helped our dog get all better when the chances were slim. read more

Too busy and no one listens. If I could give negative stars, I would. My dog had/has a complicated illness and the only thing the vet was interested in doing was "talking at" us (I guess to prove how much she knew)? We told the Vet upfront we had limited funds; maybe that's why we were treated so badly (?). Maybe it's a place for those who have unlimited funds (?). We saw this same Vet a total of 5-6 visits; and with every visit, we were placed into a room where we waited at least 10-15 minutes each time for the Vet to arrive. The Vet would arrive in the room like a hurricane, talk at us - then leave. Always in a hurry and treated us like we were stupid. The most frustrating issue was after the Vet left the room, she would type up the aftercare instructions and send a vet tech back into the room to read it to us. No personal follow up- EVER! The vet techs are rude and very overworked. Each time another issue came up, the Vet would just write another Rx., not explaining why or how the new drug may interact with the others. In my opinion blatant mis-use of meds to only mask the issues, instead of finding out the cause. I DO NOT recommend this office. Save money and take your pets elsewhere. I am happy to say that my dog has fully recovered, after contacting a naturopathic Vet, pulling him off all meds and now taking - ONLY- supplements. He is happy, healthy and I will not go back to OVRA, ever. read more

We took our precious Daisy to OVRA when our regular vet, Dr. Bellow, from Banfield told us that she would need to have special surgery to remove a growth from the bottom of her right front paw. After meeting Dr. Daley, we agreed that he would remove the growth plus another one on the top of her head. I was very scared and Dr. Daley and the entire staff were very encouraging. They answered all my questions and were wonderful. After the surgery both the assistant and then Dr. Daley called us to let us know Daisy was doing fine. We had to wait about to weeks for the final pathology report and Dr. Daley called us as soon as it came in! What a relief. Daisy would be fine. When her brace and stitches were removed, Mark was so kind and caring with us and Daisy. Dr. Daley then followed up with another call to see how we were doing. I told him that I hope that we don't have to see him again and we all laughed. I want to recommend OVRA to anyone who needs special care for their beloved pets. OVRA is top ranked as far as Daisy and I are concerned! read more

Oregon Veterinary Referral Associates - Precious Daisy - Veterinarians Near Me - Springfield, Oregon

I was referred to this clinic cuz of my dogs ongoing eye problem wax excited to hopefully get a diagnosis of what was wrong , went in on Friday and did find out what problem was and in office procedure they did we found out there was a blockage and he would need surgery it asked how much but no one was available to give me a price and they said they would have someone call me later that day as my appt was at 1130 am , it is now weds and I have not heard a word from them, so I am totally disappointed in there professionalism and evidently lack of caring about wanting to give me the info to make a decision on behalf of my dog . I am old fashion in the fact that if they can't follow through them it shows the quality of there establishment which I poor , them I read through the reviews and see I am not the only one who has had or feels negative about this clinic, the person who spent over 5,000 dollars and got treated like crap sealed the deal for me to not do business with them , I will find another compassionate, show respect to client, actually communicate in a timely manner, and doesn't gauge you in the pocket book and then doesn't give your excellent treatment , with so many people out of work and Oregon unemployment benefits not reaching people you would think they could or would be offering special prices so people could afford to get their fur babies taken care of , after all what we all need right now is to work as a community and help out our neighbors anyway we can, this high priced speciality clinic could lower prices in this time of need read more

I'm hoping this review helps other people be more proactive with their approach here than I was able to be. First off- be aware that if they offer you a same day appointment, they WILL charge you an emergency fee without letting you know beforehand. I would have scheduled a later appointment had I known this. They wrapped my dog's first cast way too high without enough padding to protect his skin, so it was cutting into his leg- they charged me the full amount to recast it when I brought this to their attention, and the staff member that brought him out was quite rude to me. The next few visits were fine-nothing stellar nor negative to report. The day before my dog's scheduled cast removal, he got it caught on my car seat and it slid halfway down his leg. Not knowing what else to do, we slid it back up. I suspect this is what split his nails, but I can't be sure. Anyway, yesterday he got the cast removed and was discharged from care. No instructions sent home, and the vet was too busy to talk to me. I get him home and notice the split nails all the way down to the meat and the pad of his foot is terribly disfigured (which i think is what happens from 9 weeks in a cast). However, I feel after the $5000+ we spent there, the staff "caring" for him SHOULD HAVE cut the hanging chips off his broken nails, trimmed the nails down that grew extremely long from being in the cast, and let me know what to do with the paw. His pad is frayed! It is so sensitive he won't let me touch it. I'd like to reitterate that they FORGOT TO SEND ME HOME WITH CARE INSTRUCTIONS. Nor did they mention these problems with the foot and nails. So, PAY ATTENTION TO EVERY DETAIL WITH YOUR PET BECAUSE YOU WILL HAVE TO POINT IT OUT TO THEM. On a positive note, the front desk girls are sweet and a pleasure to talk to. The doctor was nice. I'm not sure who does what behind closed doors, as none of his care happened in front of my face, so if the staff happens to read this review, for the sake of your patients, please address these type of issues and make sure you are thorough and cover all bases. You don't have competitors in this area, so since you're the only- you should strive to be the best and not have loose ends like you left with me. Quality care is important to people who's pets are family. And you did not provide quality in the end. And that is disappointing. read more

Been sitting in the waiting room with my hysterical cat for over an hour now. Decided to do something productive with my time and write a review. Over an hour!!!! Ok, editing my review and bumping from one star to three. When vet got to us after an hour and fifteen minutes she was super nice and extremely thorough. Would give the vet five stars, scheduling one star. Actually going to edit for a third time and bump to four stars based on veterinary service and follow-up. Really impressed with the care my cat got and how thorough and caring the vet was to us. Absolutely five-star service in this area. Still a little in awe of how bad things went when we first checked in though. I actually left our exam room and went back to the front desk to make sure they hadn't put us in a room and forgotten we were there. read more

I had the misfortune to go to this specialty clinic, Oregon Veterinary Referral Associates, with Shadow, 15 yr old Cairn/Chi mix, on December 28,2015. I was assigned Dr. Belle Marie Nibblett an Internal Medicine Specialist. Shadow had been exhibiting several issues - being very finicky in eating to the point of not even eating some meals and taking a long time to urinate. Through a blood test and urinalysis a previous vet had determined that Shadow had Kidney disease; that is why I sought out a specialty veterinarian. Dr Nibblett listened to my comments about Shadow and also ran a blood test, tho not a complete one, and she also took a urine sample and analyzed it. Because his BUN was highly elevated tho his Creatinine was in the normal range (tho it had been slightly higher in the previous blood test taken by the other vet) and the urine gravity was 1.021 she determined that Shadow had Stage 2 Kidney Disease. At this initial visit I asked Dr. Nibblett if Shadow could have Pancreatitis and her reply was "NO" his blood test did not point to that - never mind that she had not taken a complete blood test but only selected a few to monitor. She told me to limit his Phosphate content, even tho the prior blood test for Phosphates was 4.7, well within the normal range. I even went so far as to buy another type of dog food that was low in Phosphates. By now I had done a LOT of research on-line about Kidney Disease, going so far as to join a Yahoo Group K9KidneyDiet group. I posted Shadows issues (including blood/urine tests) to the K9KidneyGroup along with the diagnosis of State 2 Kidney disease. The moderator of the group came back with it didn't look like Kidney disease to her but rather Pancreatitis. After a week or so and Shadow still having problems eating and urinating, I called Dr. Nibblett back but got her assistant. Again I asked if Shadow couldn't have pancreatitis and again the answer was "NO". Eventually the doctor returned my call herself and again stated that Shadow did not have Pancreatitis at my question. By now I had also done a lot of on-line research on Pancreatitis. Not getting anywhere with Dr. Nibblett and Shadow not improving I once again did a lot of research on-line to find another veterinarian. I settled on Animal Health Associates and Dr. Susan Schroeder. On Jan 11, 2016 I took Shadow into see Dr. Schroeder. I specifically asked Dr Schroeder if Shadow could have Pancreatitis. By now I knew that there is a specific test to determine if a dog has pancreatitis - Spec cPL. I took with me a sample of his urine for analysis and Dr. Schroeder also did a complete blood panel along with Spec Cpl and SDMA (a test specifically for Kidney disease). BTW - NONE of these 2 tests were run by Dr. Nibletts - even at my request. Results came back the next day, Jan 12th. On the Spec cPL Shadow's level was 729 (normal 0-200) - high positive for Pancreatitis. The SDMA test came back at 20 (normal 0-14). Since both his BUN and Creatinine were now normal, this pointed to EARLY Kidney disease - by no means Stage 2. A couple weeks later (Jan 21st) it was also determined by a urinary blockage in Shadow that he had bladder stones and under went surgery (Jan 22nd) to remove them. They turned out to be Calcium Oxalate stones. Dr Schroeder stated that the inside of his bladder was bruised very badly due to these stones moving around. After several weeks of healing, Shadow no longer takes a long time to urinate.. This was NOT picked up by Dr Nibblett either. BOTTOM LINE; The diagnosis of Stage 2 Kidney Disease by Dr. Nibblett was TOTALLY IN ERROR - WRONG DIAGNOSIS and she wouldn't even listen to me. Yet I ended up paying $550 to this business. I complained to Gina, Office Manager,seeking some kind of compensation for this incorrect diagnosis but got absolutely nowhere. Based on this, I cannot recommend this veterinarian establishment and specifically Dr. Nibblett. read more

The vets here were top notch; we had our pug's eye looked at here, and a Dr. a few days ago looked at our Chiweenie after he was struck by a car. Notice I said the Dr's were great. The front staff, not so much. In fact, I got the distinct impression from them that they only wanted their money for the visit, and didn't care that my dog had just been run over by a car. I get that everyone deserves to be paid and understand. However, when it is brought up several times in a few minutes you have lost my business. I will not be taking my dogs back here because of the front office staff. Just food for thought to others looking to take their pets here. One star. And I'm being generous. read more

Dr. Daly is the best; great with our dog and I interviewed many many happy clients of his before going to him.

My experience with Oregon Veterinary Referral was sad but amazing. Our beloved member-of-the-family dog of 10 years had a problem that had some potential to be fixed by an extremely expensive surgery, but he was also beginning to have another debilitating problem that was not treatable. As we weighed options and discussed tough realities, we were supported by the most sincere, warm, professional, non-burned-out doctor and staff I could ever hope to meet. Without exception our interactions exceeded expectations. Follow-up phone calls when promised. Full disclosure of costs. Obvious understanding of the emotional upheaval this was for us. Beautiful interactions with our dog. Patience with our efforts to improve his lot without putting him through the surgery. At no time did we get the sense that we would be supported less depending on what decisions we made. Dr. Amie Csiszer was the veterinarian we worked with and I will never forget her kindness and support. I have heard very positive things from others that go to this hospital and have seen other veterinarians as well. I truly hope they will be there for many years to serve other pet families as well as they did ours. Thank-you. read more

We were sent to OVRA by our regular veterinarian when our dog Roxy had an eye issue, and then again when it was determined that she likely had Cushings disease. We worked with both Dr. Maxwell and then extensively with Dr. Nibblett and her technician Julie. I can not say enough great things about these people. They truly enjoy what they do, strive to be the very best, and are thoughtful, thorough, and have a bedside manner that is beyond any expectations I had. Throughout Roxy's battle with Cushings, we were well informed and given every option without judgement. Roxy lost her battle in October, and while losing her was one of the most difficult days of our lives, OVRA did every single thing to make the process fair to Roxy, while comforting us and giving us as much time as we needed, and all of the support we could have ever hoped for. I have peace in knowing that we did all that we could to enable Roxy to live a quality life, and if not for Dr. Nibblett, Julie, and the rest of the staff at OVRA, I'm not sure I could say that today. Truly the best in the business. read more