Had helpful employees and well displayed items Great sale…read moregoing on when I walked in Good deals and great people

Quick and easy, you get what you pay for, and the people working are honest and fair…read more Thank you, good deeds!

Just leaving the store, and I have to say that I am completely blown away by the OUTSTANDING…read morecustomer service. You're treated like family the moment you walk-in. The selection is amazing, uncomparable to anything else. Audio Video Therapy makes the Best Buy next door look like the McDonald's of electronics, while setting themselves apart as a homemade burger made from a freshly slaughtered, pesticide free, free range cow of your choice, then prepared by Gordan Ramsey, whilst using ingredients flown from the 4 corners of the globe on a private jet flown by John Travolta; yeah, it's that good. This isn't a "store" it's not an "experience," it's the wet dream you never want to wake up out of. Special shout-out to Nina, ask for her assistance, she is SUPER FUNNY!

AVTherapy has been my go-to audio dealer for decades, well worth the drive from Boston. John has…read moreset me up with such high quality gear at amazing prices that I haven't found a need to buy anything for some time, but will be going back soon. He has an unimaginably deep knowledge of optimal matching of equipment for the best sound and value. Always gives great explanations of how stuff works, and no rushing me when I'm auditioning equipment. He often has access to amazing used equipment that might not be in the showroom at the time. The attention and service is way beyond any dealer in Boston area.

So, I was having a problem with my laptop. When I logged on I couldn't get to my home page. I only…read moregot a picture that was in my laptop and it was frozen. I did all the usual things, log off, remove the battery, pull the plug then reboot to no avail. Then I googled the problem. It said to hit escape numerous times while the unit powered on and it would give me the option to reset the laptop. I got three options. I chose the one that said "This option will keep all your files, folders, email and personal files. I did it. When it finished I could indeed get to my home page. I opened my email and found it had deleted every single one of my sub folders. I have put every single personal and professional email in these sub folders for the past 20 years. I was devastated. I took it to Showtime Computer in Hudson NH. They absolutely couldn't have cared less. They didn't even want to turn it on and look at it. Didn't even want to try. Then I went to Best Buy Geek Squad where I bought the unit. They tried but couldn't figure it out. Then I googled Computer repair and saw that Apex got good reviews. Well let me tell you I couldn't be happier. Wicky Chan was patient with me, listened to my problem and said he felt he could get my sub folders back. His employee Maurice worked on it. In one day he had all my sub folders back and got me the software I need to back my info up automatically so this never happens to me again. These guys are honest, professional, talented and priced very reasonably. 25 years in the business. I absolutely couldn't be happier with the service I received. They have a customer in me for life!

They don't fix TV's the information that you gave me was totally incorrect.they don't do the work I…read morewas looking for.

Decided to make the trip up to Nashua, NH to buy a new camera…read more I wanted to purchase the camera in person & this Best Buy location was the only one that had the camera I wanted in stock! Luckily, I was able to get the last one they had & tax-free is always a win. I got the Sony A6400 with just the kit lens and I'm super excited to open & try it out. The staff at the front were very nice and greeted us. It was easy to get help & checkout was smooth. Parking: lots of free parking available in their parking lot!

Came in for one item specifically that online said was in stock at this location. Now the First…read moreGentlemen looked annoyed as the DSLR camera section alarms all going off from customers trying to look at the display cameras. Don't know where he went after helping a customer grab a vlogging camera. We did ask another gentlemen Jose? For help and he immediately helped us out, grabbed the key and got our Sony camera the lady was looking for. Quick and easy. Apparently it's not his home store but he was A1. Thanks for the help! Overall BB's overhaul in their stores look nice. This trip was quick and easy overall. Plus no tax on a 1k+ camera! 15% restocking fee if returned so make sure it's what you want. No fee if defective of course.

Jay is fantastic. He was quick to take on the challenge of diagnosing and fixing a problem with my…read moredecades old Technics receiver. He completely restored the aging electronics, and less than a day later returned my unit sounding as good as new. And pricing was honest, and more than fair. I suspect I would have spent much more if I'd gone elsewhere, and I doubt anyone could have done better. Two enthusiastic thumbs op for Leading Edge Electronics. I couldn't be happier!

Jay took great care of me when i brought my vintage Kenwood amp and Onkyo tape deck in for some…read morerepairs. Dont throw it away! Get if fixed! I definitely recommend him for your audio and electronics repairs! He was fast, communicated with me about everything and finished the repairs quick. Thanks Jay!

These guys are amazing. There systems are a little high end for my particular station, but believe…read moreme, if I could afford a premium analog system, I would go here. Someday! That said, I brought my wife's vintage but Cheap turntable here when it stopped working. They didn't judge me for my mediocre equipment or even try to sell me on something new. Instead they spent the better part of an hour troubleshooting, allowing me to watch their process, and ultimately landing on two problems. One simply required some calibration to resolve. The other issue was a dead stylus, which they had a replacement for and installed, for a reasonable price. It's worth noting that in addition to their premium audio equipment, they also stock a sizable selection of LP records, encompassing a variety of genres. Thanks Fidelis!

There are a few premier ultra high end audio stores in the Northeast…read more Fidelis is an exceptional store- able to satisfy very high price equipment (5 digits) and able to satisfy any budgets for a beginner audiophile. The store never rushes you to buy- take your time to listen to really good gear. Get good advice on how to put a system together. Most of all- ask to listen to the super expensive stuff that you won't be able to buy- and figure out what good audio reproduction can be- then build your system to emulate that.

MAJOR FAIL! I called for a custom build, talked with Kowan,…read moreexplained I wanted to shop local and keep business in the community. Went in to see him to confirm, he said they could clone my existing drive to the one they're building. Offered a cloned drive I made for backup. Said to preserve drive D partition above all else as it had necessary work files. He accepted it. Heard nothing. Then heard they waited for parts. Said I'd be gone for a week+, gave them a date I'd be back. Wasn't ready. Told they were having trouble with drivers and updates. Again explained to preserve drive D partition above all else. I could install software, but D had all my work files. Called again. Still issues. Two weeks+ go by. Finally am told they have the machine ready but Oops! They reformatted the my entire drive. You mean the drive you were going to clone from? The one I called several times and repeatedly said to preserve drive D above all else? Yes, that one. Got to the store and, oh, my gosh, nobody knows nothing. Kowan claims he just took the order, didn't do any work on it, yet every time I called somebody else was working on it, including Bill, their top tech guy, who admitted yeah, they made a mistake. A MISTAKE? Nobody kept notes? You didn't call to confirm what I wanted when you didn't have notes from the last person to work on it? You didn't have the customer's original work order to build from? You just passed the machine around and slapped things in but nobody kept notes on what was suppose to be done? Final tech to touch it knows nothing. Said "I was just given a drive. I didn't know I wasn't suppose to use it." Worse, they said I could bring in my working system and they'd clone it to the new build. WHAT? I'm going to trust the cabbage patch crew with a working machine with necessary files on it? Worst, they didn't make any attempt at making things better other than the above offer (which I couldn't trust them to do at this point). Just refunded my money, and I had to ask for my now worthless disk back. I'm sitting here shaking my head as I write this. I rarely find this level of incompetence in a business. STAY AWAY! FOLLOW UP TO BRIAN G'S RESPONSE: Sorry, no, I never gave verbal approval to wipe and reload. I gave approval to put in a new drive and copy over what could be copied over. If apps could be copied, great, and preserving the data on D was paramount. Nice rebuttal on your part, but also inaccurate on your part: I contacted Showtime several times for updates, Showtime never reached out to me with questions or concerns. At one point I was informed there was a problem with the drivers, but I never gave verbal approval to wipe and reload the drive I brought in. This is another example of a communications failure on the techs' part. Combine that with the techs passing the buck attitude when I went in to find out what happened and this remains a MAJOR FAIL!

Was there today 12/11/25 terrible service use to be a good place was ignored twice like I was not…read moreeven there someone came out from the back and went to someone else who just walked in and a woman walked in and the guy came out and never asked who was next shitty experience Was a great place before I guess that's what happens when things are sold

I was looking to have a 75" TV mounted on the wall, and was having trouble finding someone who…read morecould do it within a few days' time. I stumbled on Carlos through Yelp, and after sending him a message I received a reply within an hour. Despite it being a holiday weekend, Carlos came out an hour later and mounted the TV. I was extremely impressed with his service, professionalism, and attention to detail. He did a great job showing me how everything was mounted and got it placed exactly where I wanted it. He routed the cables well, marked them, secured and tied them nicely so that everything is neat and tidy. He was efficient, yet friendly and personable. I won't hesitate to recommend him to others for TV mounting, and I plan to give him a call when we need help with A/V or security equipment (or more TVs) in the future.

Sent for a quote through Yelp. Carlos quickly sent a message and then called the same day. He…read morediscussed options and shared his recommendations. He sent a detailed email within 48 hours and scheduled service when I was available. John came to hang the tv over the fireplace and did an excellent job. He explained every step of what he was doing and wanted to make sure I was ok with each action. I am very happy to have found Carlos and John. They do quality work.

Now they get you cashing out for renewal your membership where they can just automatically take tgr…read morerenewal fee right out of which ever account you use, how awful is that I know when my expires do NOILL DO MYSELF THANK YOU PLUS ITS CHEAPER AT SAMS FOR A MEMBERSHIP. THEY SJ I ULDNT EVEN GET 1 STAT R ITS AWFUL

Purchased 4 tires on-line and made an appointment 6 days in advance. Called an hour before the…read moreappointment to make sure appointment was on time, and was told to come in. Wound up spending almost 2.5 hours for the install because there was only 1 mech working (not his fault). Had to ask about the tire warranty information - nothing offered by the "manager" who checked me out and nothin in writing. Hard to see the value in a BJ's membership from this.

HT&B were amazing to work with. They know their stuff and work in the right way. I'd go back to…read morethem for any of my home theater needs!

Good job done by good people. They were very punctual and knowledgeable. It is always a pleasure to…read morework with such professional people. This company is highly recommended, and I am very particular about how work is done for me.