First class company. Kind, responsible, caring. They transported my Mother on several occasions to…read moreand from medical appointments.

We had to use a medical transport service for my mother for a non-emergency medical appointment…read more We contacted Express Care Mobility four business days in advance to schedule service with them, they were easy to schedule with; when we explained she couldn't walk and needed to be brought down steps, they said it wouldn't be a problem, they would send two people to help her. Oh, my, we were very pleased. They sent two vehicles and showed up on time. They two men came into her house, quickly assessed the safest way to bring her down the steps and gently brought her out. They were kind, professional, and, in the era of Covid-19, extremely attentive the safety protocols. My mother was nervous about going down the steps in a wheelchair, they explained to her what they were doing as they went down each step, by the time they reached the bottom step, she was calm. The ride to the doctor's office was smooth and quick, the driver was not distracted and drove safely. At the doctor's office the driver offered to wheel her in but we said could do that. When her appointment was nearing the end, we called back for her return ride home and they were back in about fifteen minutes. Two people brought her back into her house and helped her back to her bed. Again, totally professional, but equally important, totally caring. If we have to do a medical transport again, we will definitely use Express Care Mobility. Not only are they professional in their service, their equipment and vehicles are extremely clean and well maintained. Care may be their middle name but it's obvious in everything they do. We give five stars because they are worth that and more.

Everything about Ridesource is utterly wack. I still haven't received my mileage reimbursement when…read moremost of the people I know that also do the reimbursement have gotten their money 3 or 4 times and I'm still waiting for my 1st deposit. I got reinstated months ago and have been paid by them before and it was all to the same bank account and routing number. There is no excuse for this

Service continues to go downhill…read more From the initial point of contact/scheduling becoming quite the surreal experience to engage with, as of late... In which you are soon informed that, depending on which rep you're talking to... Certain policies and requirements exist, have always existed, no longer exist, have never existed, or *just went into effect* sometimes moments after you finished scheduling with a different rep To the taxi company that is randomly assigned to pick you up and their respective grab bag of similar responses To the drivers thenselves and their biases and condict Which can vary wildly from *blessedly no visible or audible biases on display* to rants aplenty, outright hate speech, or the equally never welcome sexual harrasment And while you can file a complaint Good luck having it reviewed with any care or consideration Note that I have been reluctant to post anything as it is still a free service that better than anything currently available locally for undersourced folks For which I am still incredibly grateful for And I didn't want to discount, diminish, or disregard the drivers who are a pleasure to ride with and have been nothing but genuinely considerate Or the schedulers who stand out for their presence, care, and humanity... even as their tech are failing them As they, too, do exist and their efforts deserve to be acknowledged Yet it would be dishonest to ignore the fact that these types of encounters have become far fewer in numbers Especially, over the last year

Driver was much earlier than expected was kind, courteous, and exceptionally nice tried to talk…read moreme out of a $15 tip that I gave him if all their drivers are as professional as the one I had today highly recommend

Not even one star. We booked at ride the night before, to leave for the airport at 5:15am. Right AT…read more5:15, my husband got a text that the driver was sick and not going to make it. WHAT? My husband started to unhook and prepare our SUV to drive us (and our five bags), to get to the airport on time, even though parking would cost $400. We got there in time for the flight, but not in time to check bags, so we had to take a different cross-country flight, flying into a different airport, having to stay the night in a hotel and rent a car to get to our home in North Carolina. It was HUGELY INCONVENIENT AND EXPENSIVE and we were flabbergasted that Oregon Taxi doesn't have any sort of backup when a driver is indisposed, and that they wouldn't have the courtesy to tell us in time for us to get another ride! NEVER AGAIN!!

Okay so the EMTs are knowledgeable and put the patient at ease. However they charged more than…read more$2,000 for 6 mi les. Somehow they are out of network with our insurance which is in network with everyone else but them. So our insurance paid what seems like a fair rate of almost 1200 but I still owe $1,000 on this. What the hell. And why aren't they in network Well I'll tell you why because they don't like the in network reimbursement rates and if they are out of network and they don't tell anyone then people just get effed over not knowing that it's not in network. Like me. So unless it's an absolute life and death emergency ask him if you're even in network because you're going to get a bill you aren't going to like.

Driving North on I-5 to take the exit overlap bridge to merge onto Beltline headed West, as the 2…read morelanes on the bridge merge into 1 and there was no more lane to pas (the broken line separating the lanes had already ended), on of this companies drivers decided she didn't want to be behind a semi truck and passed in the single lane anyway. Pretty STUPID considering the 45 ton heavy haul truck I'm driving doesn't stop on a dime and would turn your van from a 15 passenger to 1 passenger in a split second if I'm not able to stop, instantly killing any passengers in the back, and probably the driver too thanks to your poor decision. Not only that, but you stayed in the same lane, exiting onto Coburg Road, there was literally no reason to try to overtake my truck so you could literally save ZERO time as the light at the bottom of the ramp was red anyway. This happened at 635 pm on 6-23-20. A female driver, license plate 482gjm. CONGRATULATIONS on today's WORST DRIVER OF THE DAY AWARD.

When you have a family member needing care. Perhaps at a distance from most family, what you need…read moreis a trusted care partner to step in and fill the gaps with love and care. Senior Resource Advisors took wonderful care of an aging aunt who resided at a senior facility. You might ask why this additional layer of help? The answer is simple. The facility provided a very nice place to live,, good food, a set of activities to help residents. SRA provided daily contact, took her shopping, to doctors appointments, helped her with personal needs such as cleaning clothes. SRA took a tremendous burden of care off family members and was a lasting friend forr my aunt. During the last weeks of her life, SRA really showed value, takinG her to thE hospital, being there when she needed help and support, gave a loving hand to help an aging lady comfort in the last days of her life. Simply priceless. If youre at a distance, or not able to dedicate sufficient time yourself, SRA fills the gap.

This is a very difficult review to write as there are few words to express the depth of my…read moregratitude towards the group of dedicated, professional and compassionate individuals who run and staff Senior Resource Advisors. It's not an exaggeration to say that in one of the most difficult periods of my adult life, they provided me and my elderly father with a sense of caring and support that transcends normal business operations. Our story in short: I was not raised with my biological/birth father, but toward the last phase of his life, I became responsible for helping coordinate his care, housing and finances. Not only did I live 11 hours away, but the whole idea of suddenly making critical decisions for him, with no previously established relationship on that level and no siblings or significant others to share the burden, was hard to imagine. When a loved one's mental and physical health begin to decline, it's difficult under normal circumstances, let alone inserting yourself into their life as their advocate when there is no one else. Luckily, there was someone else. There was a whole team of them. Senior Resource Advisors (SRA) had been connected through a referral with both my father and the facility where he was living. They reached out to me to begin the process of organizing a complete care plan that dealt with everything from medical appointments to automated bill payments and everything in between. Open and frequent lines of communication were established and I never felt like there was a day or time that I couldn't ask for clarification or help with any issue. And of course...there were plenty! Let me take a moment to mention that Urmi Boyd, President of SRA is a remarkable and beautiful human being who summoned incredible patience and determination to make this whole thing work. Medical, legal, financial and even social/emotional issues were handled by her with the type of care that we all want for our parents (and hopefully someday for ourselves) and without her personal approach, this situation would have rapidly deteriorated. Urmi was firm when needed, and compassionate throughout. In our age of automation and digital solutions, there is no substitute for a smart, sensitive person who has the ability to weigh the situation and make a timely and thoughtful recommendation. That was Urmi. My father passed away on October 12th. Before he died, we had worked with Urmi and her staff to manage his pain medication through the hospice nurse. Knowing his wishes, we planned together to make sure he was comfortable and aware enough to spend a final afternoon visiting my son, who traveled with me to see his grandfather. My father proudly introduced him to the staff of the care facility, then summoned the strength to walk us to the door and hug us goodbye. It was the last time we saw him. Every family's situation is unique to them, as they experience it. But there is enough commonality in these important life moments, that having someone with experience and skill can make a world of difference. For me and my father, that was Senior Resource Advisors and I cannot recommend them highly enough.

They were right on time and were able to help me get home after a little surgery. Thank you.read more

The Driver's are great. Love how careful they are with people. The Driver's don't mind waiting for…read morethe person thet are sent to pick up.

Great service, on time, nice lady. I would highly recommend this company. I even had to change…read morethe time and there were right there.

My father was dropped off at his appointment at 8:00 a.m. and was finished by 3:00 p.m. I was…read moreinitially informed that it would be approximately a three-hour wait for the driver to return and pick him up. At 3:00 p.m., I called the transportation service to request that another driver be assigned to pick up my father. Despite his medical needs, including requiring a stretcher because he is unable to walk or stand and is legally blind, I was advised that arranging a stretcher transport would take longer. I therefore agreed to have him transported in a wheelchair instead, solely because I was told this would allow a driver to be located more quickly. I was then told it would take approximately one hour to find a driver. However, three hours passed without any call or confirmation regarding his pickup. I ultimately had to call the transportation service myself for an update, at which point the operator informed me that my father's pickup was scheduled for 7:30 p.m. This meant my father was left waiting for approximately five hours after his appointment was completed. I find this situation extremely concerning, especially given his inability to walk or stand and the fact that he is legally blind. The lack of communication, the extended wait time, and the failure to adequately accommodate his medical needs were unacceptable and caused unnecessary stress and hardship

I just had a very alarming experience with Bay City Ambulance. I purchased a one year membership…read morefor $59.00 in March of this year. I received a renewal notice for a one year membership for June of this year. I called to find out why I received the renewal notice as I thought I had purchased a one year membership. I was told that they don't prorate and that the memberships are from June to June. Apparently this was all in the fine print that was too small to read as I signed up from my phone. I consider this practice to be totally lacking in integrity. So, I paid for the annual membership at the annual rate and only got 3 months of membership. This is ridiculous and they will not do anything about it at this point. I am truly disgusted. I will never pay these folks any more money for anything.

When I needed transport to River Bend Hospital in Eugene, Bay Cities Ambulance was there to take me…read morequickly and safely from Bandon Hospital. Reid, my driver, and Randy, the EMT were both so courteous and concerned. They even waited a few extra minutes so my husband could come to see me before we left. When we arrived at the hospital they quickly got me into the ER. I am very grateful to them and Bay Cities Ambulance!

Good service , friendly drivers. Reliable people who'd show up on time to pick me up and get me…read morewhere I needed to go.

Drivers are nice. They are dependable never late picking you up like some other companies. I…read morehighly recommend them