This is a very difficult review to write as there are few words to express the depth of my gratitude towards the group of dedicated, professional and compassionate individuals who run and staff Senior Resource Advisors. It's not an exaggeration to say that in one of the most difficult periods of my adult life, they provided me and my elderly father with a sense of caring and support that transcends normal business operations.
Our story in short: I was not raised with my biological/birth father, but toward the last phase of his life, I became responsible for helping coordinate his care, housing and finances. Not only did I live 11 hours away, but the whole idea of suddenly making critical decisions for him, with no previously established relationship on that level and no siblings or significant others to share the burden, was hard to imagine. When a loved one's mental and physical health begin to decline, it's difficult under normal circumstances, let alone inserting yourself into their life as their advocate when there is no one else.
Luckily, there was someone else. There was a whole team of them. Senior Resource Advisors (SRA) had been connected through a referral with both my father and the facility where he was living. They reached out to me to begin the process of organizing a complete care plan that dealt with everything from medical appointments to automated bill payments and everything in between. Open and frequent lines of communication were established and I never felt like there was a day or time that I couldn't ask for clarification or help with any issue. And of course...there were plenty!
Let me take a moment to mention that Urmi Boyd, President of SRA is a remarkable and beautiful human being who summoned incredible patience and determination to make this whole thing work. Medical, legal, financial and even social/emotional issues were handled by her with the type of care that we all want for our parents (and hopefully someday for ourselves) and without her personal approach, this situation would have rapidly deteriorated. Urmi was firm when needed, and compassionate throughout. In our age of automation and digital solutions, there is no substitute for a smart, sensitive person who has the ability to weigh the situation and make a timely and thoughtful recommendation. That was Urmi.
My father passed away on October 12th. Before he died, we had worked with Urmi and her staff to manage his pain medication through the hospice nurse. Knowing his wishes, we planned together to make sure he was comfortable and aware enough to spend a final afternoon visiting my son, who traveled with me to see his grandfather. My father proudly introduced him to the staff of the care facility, then summoned the strength to walk us to the door and hug us goodbye. It was the last time we saw him.
Every family's situation is unique to them, as they experience it. But there is enough commonality in these important life moments, that having someone with experience and skill can make a world of difference. For me and my father, that was Senior Resource Advisors and I cannot recommend them highly enough. read more
