I ordered same-day 2-way ride. Everything went well. The pick-up at my home was 15 min. late but since I was going to a drop-off not an appointment, it wasn't a problem. In order to get to an appointment on time I will book the trip pick-up time earlier than I would expect it to be. The return driver went a step beyond what some others would do by coming into the building to find me since I wasn't waiting outside. As usual, he had texted his expected arrival time but I had my phone on mute and missed it. He was a little early and if he hadn't come inside I would not have had a ride home. He had my location so he knew where I should have been. Their dispatcher had logged in the floor and door number. I will use Oregon Taxi again read more

Driver was much earlier than expected was kind, courteous, and exceptionally nice tried to talk me out of a $15 tip that I gave him if all their drivers are as professional as the one I had today highly recommend read more

Beware: Prebooking in no way reserves a taxi. Having scheduled a ride the day before meant nothing: they were too busy to keep their commitment. It caused a horribly stressful start to my surgery day and negatively affected my health. On the other hand, everyone was very nice. The afternoon dispatcher lies; i.e., tells you what you hope to hear. The morning dispatcher really tried to help me and eventually found me a driver. Fortunately, the surgery center was flexible about my arrival time. Even though the drivers were quite nice and the morning dispatcher worked his dispatcher mojo, the experience was distressing. read more

Not even one star. We booked at ride the night before, to leave for the airport at 5:15am. Right AT 5:15, my husband got a text that the driver was sick and not going to make it. WHAT? My husband started to unhook and prepare our SUV to drive us (and our five bags), to get to the airport on time, even though parking would cost $400. We got there in time for the flight, but not in time to check bags, so we had to take a different cross-country flight, flying into a different airport, having to stay the night in a hotel and rent a car to get to our home in North Carolina. It was HUGELY INCONVENIENT AND EXPENSIVE and we were flabbergasted that Oregon Taxi doesn't have any sort of backup when a driver is indisposed, and that they wouldn't have the courtesy to tell us in time for us to get another ride! NEVER AGAIN!! read more

Booked yesterday. On time and no hassle ride to Mahlon Sweet in the early morning hours

Quick, responsive service to get us to the Eugene airport after Uber cancelled our reservation at the last minute. Rachel did an excellent job driving; highly recommended! read more

Went above and beyond ! Considerate of a service animal as well. I find that very important as traveling can be stressful . read more

Driver arrived on time, even a few minutes early. The driver helped with luggage and drove safely and got our group to the airport in a timely manner. Would definitely use Oregon Taxi again! Don't know why they only have 2 stars? read more

For years I've been a satisfied customer. I'm having to reevaluate that position. I reserved a cab more than 12 hours in advance, emphasizing that I needed to reach my destination at a specific time. One hour before my scheduled pickup, I called to confirm my reservation and remind them that I needed to be on time. Five minutes after I expected to be picked up, having heard nothing from the driver, with no cab in sight (and now getting worried), I called again, and was assured the cab was "on its way." Twenty minutes later, just as I was late for my commitment, the cab drove into the driveway. This is not "good enough" for me. I can't count on Oregon Taxi to do what they say they will do, and I can't recommend that anybody else rely upon them either. I thought the entire point of scheduling ahead was to increase reliability, but even if I had reserved this ride days earlier I'm not sure it would have happened on time. Since I don't know how to make this more dependable I will have to look at other options. read more

I would not even give one star. I set up a ride to the airport the day before for a pick up time at 3:45am. I verified that this would not be a problem. Dispatched assured me not to worry. At 3:50 am I called to check on the status of my ride. The dispatch gentleman told me that no cab had been dispatched to my location that they were all on other rides. He told me to call another company or try Uber. I told him I prearranged this ride the day before. He said I can't help you it would be 30 min before a driver would be free. He Informed me day shift over books rides for this time in the morning. Let me know the drivers are independent contractors so there is never a guarantee someone will be available. This is the second time this has happened in the last six months. I use to be a huge supporter of Oregon taxi. It is definitely not the same company that it used to be to be. Uber was there to save the day and get me to the airport just in time. If you want to make sure you make your flight don't use Oregon taxi. read more

My mom and I had flown up to OR from CA to help a relative who just had surgery. I had to leave early due to my kids and my mom stayed an extra 2 weeks. Being an already high-stress situation, I wanted to guarantee my mom had a ride back to the airport, preventing any more stress. We couldn't get Uber or Lyft to provide services in driving my mom from Otis, OR to Portland Airport. On Thurs January 26th, I found and booked a ride with Oregon Taxi for Wed February 1st. I immediately called and spoke to someone to give me a quote (even though the App Store says they will quote you a price on the app, they don't). I spoke to a young man who pulled up the booked ride. He reviewed the pickup and drop off locations and told me it was going to be pricey. I already knew it would be, it's a long drive, and we were anticipating it. He gave us a quote and confirmed the ride. Then, my mother called back the same day to confirm the ride and a young lady explained how they would bill/charge my mom. (Again, someone who could see the locations). She called back a couple days later and confirmed the ride, again, to ensure she had a guaranteed ride. Oregon Taxi confirmed, again. Now, at 7:10am on February 1st, the day of the 9am BOOKED AND CONFIRMED ride, they call my mom to tell her they're in Eugene and Otis is too far away, therefore cancelling her ride. I'm sorry, but wth? The ride was booked almost a week in advance and we had spoken to live people several times who confirmed the locations and gave further instructions as to how to pay. Thank God for Lincoln Taxi at the last minute. Oregon Taxi should be renamed Eugene Only Taxi. SMH. So much for trying to be proactive and help my mom get back home stress-free. read more

Oregon Taxi - Confirmation email - Taxis Near Me - Eugene, Oregon

They're the only taxi company that consistently picks up the phone when I call to schedule a pick up. They've always arrived on time and drivers have always been friendly. read more

We've used Oregon Taxi several times the last 2 trips to visit family in Eugene & all our experiences have been great. I utilize their App to make reservations. The App isn't the best, but it gets the job done; wish it would allow edits to your reservation. I've called their number to ask a question or clarify something re: a reservation; they are very laid back but everything worked out fine. Our drivers were always early for our 4am pick up for the ridiculously early outbound flights Eugene is famous for. We had friendly & helpful drivers who drove responsibly & the vehicles were clean & comfortable. The price was reasonable - $16 from the Santa Clara area to the airport. We found out there was no need to reserve a pickup at the airport, even for our 11pm arrival; several taxis were waiting to be used at that hour. Our driver explained that they always have a few taxis hanging at the airport until the last flights arrive. We will continue to use them when we visit. read more

Wish there was less than a 1. I booked a cab 6 hours in advance for 3AM which is when I get off work and lock myself out of my building. After 5 minutes I called and was told they were behind and it would be 10 to 15 minutes. 25 minutes later after sitting out in the rain in a not so great neighborhood my cab driver rolls up. When asked how I'm doing, my response being, pretty pissed off, I get this response....ver batim. "Well it's not my problem. Bookings are not the same as reservations. This is the time we do airport runs. Sorry hun but we are out here trying to to make money, not cater to the customers.". WTF business are you running. Go Taxi is there on the dot with every reservation. read more

My husband and I had a terrible experience about a year ago when he needed to go to the hospital for surgery. He had made a reservation the day before. It was very early, 5:15 am and the cab never showed, with the dispatcher showing no concern about my husband's situation. Frantically, I knocked on the door of our neighbor's house at 5: 45 am and he was kind enough to take us to the hospital. My husband contacted the cab co and they were very apologetic, assuring him it would never happen again. He used the co. several times within the last year and all worked well. So... On Sept 13, 2023, I reserved a cab several hours before I needed it at 4:45 pm. No show. I called and the dispatcher at 4:50 said the cab was about 5 minutes away. I waited until 5 pm (when I needed to be at my scheduled destination) and asked why the cab was taking so long. The person I spoke with said that whomever had spoken to me had no right to say that as there was no cab on its way and he had no idea when one would come! Shades of our first experience with this cab company. So I ran next door and my same neighbor took me to my destination. I arrived there at 5: 25. When I checked my phone, i saw that the dispatcher had tried calling me at 5:25 I guess to tell me there was still no cab. This company is NOT a business I can recommend because they are unreliable and it's a little bit like playing Russian Roulette. Will they or won't they show up? read more

Booked an Oregon Taxi for a party of 5 with luggage a week in advance. Specified that we needed a van. We wanted to leave at 11 am to the train station. I we missed this train our week long vacation would be ruined. At 11:15 no car or driver. No communications from Oregon Taxi. Called and were told driver was on his way. At 11:30 the driver arrives in a 5 passenger vehicle with almost no cargo space. Since he was 1/2 hour late there was no time to fix the problem. One of our party had to walk to a bus stop and take a bus to the train station. We crammed the luggage between the seats and in people's laps. Our fifth person who took the bus barely caught the train. When questioned the unapologetic driver stated that nobody is really assigned to reservations, it's just whoever happens to be free around that time. He had no excuse for showing up in a five passenger vehicle to haul 6 people. Avoid these clowns at all costs. read more

We needed a 3 am pick up and our driver was early. We didn't even have to wonder You get a person when you call their number and I kind of like that. read more

this should be a negative star rating. do not use this company they are not professional. reservation's do not mean anything to them

The taxi driver (Kimberly) literally didn't want to take me home. And dropped me off the hill " right now!!! She was so rude and arrogant and was literally questioning the address I lived at, while I continued to tell her that's where she needs to go. The address was literally on the app while telling me a different address read more

I wish the staff would drink a hotshot of cyanide and wolf urine chaser. Drivers decline rides. They are the reason ubers have business.. taxi 121 cant even speak english. Cody dispatcher cant use his brain (whippet damage) read more

I used them a year ago as they allowed me to join on a ride with another customer. So I booked them ahead of time. Arrived at 12:20 am got my luggage and called them. It was 37 and rain/snow mix. Was told my taxi was 10 min out. Another Oregon taxi came and stopped. I talked to driver, she refused to take me because someone else had my reservation. 10 min more. 15 min more kept calling. 5 more minutes. After 35 min I was finally picked up. Ridiculous. Person on phone was rude. Told me public transport is not reliable and I should just calm down and wait. Why did I bother booking. Never again will I use this company. They are rude and not reliable. I wish I had read the reviews as I would not have booked them. DO NOT use this company unless you want to wait forever read more

The dispatcher cancelled my ride just because I was upset about waiting an hour. I raised my voice a little just like any justifiably angry person would do. I was not swearing, threatening or any thing else. The woman was spiteful and she didn't care whether I got where I needed to or not. I had already been waiting an hour and this cold-hearted person cancelled my ride for the second time without a good reason. I was shocked at her I don't care attitude.msnsgers pay attention to how your employees are treating people. You already have a 2.8 rating which really sucks read more

I made a reservation for a van to the airport 10 days in advance.A few minutes before our 4:15 am pick up they call and say they don't have a vehicle. They offer to send 2 cars, but can't give any estimate as to when they might arrive other than "20 minutes or so". And they wonder why people use Lyft and Uber instead of their cabs. read more

Taxi's by their nature are hit or miss; it's driver dependent. If you need a ride when everyone else needs a ride you might have a wait, especially during morning hours when no one wants to be awake driving. There's also a general shortage of workers all around thanks to covid, and taxi drivers are no exception. This company is solid, tries their best and have nice vehicles. Drivers obtain a permit, go through a DMV & background check and have training. Dispatchers are friendly and communicate effectively. Not sure why this company only has 2 stars. I guess getting a DUI or walking across town sounds better to some folks. read more

Don't bother... they may be Eugene's biggest taxi service but they are also hands down Eugene's worst... twice in the last few months calls to book a cab well in advance of need proved to be exercises in lies and excuses when in both cases Eugene Taxi didn't show up causing me to miss my train. In BOTH cases when reserving the ride, I was repeatedly assured there would be no problem in picking me up. Phone calls when the driver didn't show were met with rudeness and a cavalier "drive yourself" response when I asked how to avoid repeat performances. Cody, the dispatcher I spoke with on both occasions is completely worthless in his task. A truly despicable outfit not worth your hard earned money. DO NOT USE OREGON TAXI IF YOU HAVE A FIXED APPOINTMENT TIME...YOU WILL MISS IT. Not to mention their website is garbage - a true representation of the quality of service you will be getting if you choose to book a ride with these clowns. Check out the preponderance of 1-star reviews....they far out-number ALL OTHER reviews COMBINED... and THEY EARNED IT... any business this inept should go bankrupt if capitalism truly worked as it should. read more

When you call 3 hours in advance and set up a pick up time, then call again 30 min before pick up to ensure said pick up is ready. Then you call to check in just to find out nobody is coming to get you and it's 12:15 AM Drivers fault but I don't care, I got left stranded after traveling from the Arctic Circle! read more

Sent a booking confirmation but the driver never showed up when we needed to get to the airport at 3:00 AM. Fun! Called the Oregon Taxi dispatcher and they claimed that our address was incomplete. So how did our booking get confirmed? Fortunately, a very friendly and competent UBER driver arrived in 4 minutes and got us to the airport in time. Just goes to show that competition is a very good thing! read more

Oregon Taxi has gotten better. Pros: Usually on time. Clean cabs. Mostly decent drivers. Take the quickest route MOST of the time. Reasonable prices. Short wait times. More dependable than most. Cons: The app and web bookings never work. Dispatch never tells the driver the name of the business or building you are going to. Sometimes you get shady drivers that charge you double. Sometimes you get drivers with a bad attitude. Sometimes you get drivers that take the long way. They will not pick up at the location of any UO event, (Autzen Stadium, Matthew Knight Arena...) even though they have particular spots for them to do so. read more

We had a reservation for 4:00 a.m. so we could get to the airport in time for our flight. At 4:15 a.m., we still had not seen a taxi or heard from the taxi service. We called up the taxi service, we were told that we were on the list to pick up, they were running 15 or more minutes behind, and they would pick us up in the order of other reservations. We asked them why they had not called us to let us know that there is a delay, and they told us this is the best that they could do. We were very frustrated with their service, did not feel this was professional, and would never use them again, at 4:00 in the morning going to an airplane flight I'm surprised that they had that many people that they had not planned appropriately for to come through with their responsibility with our reservation. read more

Totally fed up with Oregon Taxi. From now on Uber and Lyft, even if it costs a little more. Yeah...I'm that fed up with deception, sleaze, stinking drivers, and late pick-ups. And don't reply with a bogus "free Oregon Taxi card with a credit" for prior poor experiences because the driver doesn't seem to know how to run a Oregon Taxi card with a credit. As a matter of fact I have encountered drivers who don't even know how to run a simple Visa card....read on... First of all we scheduled a pre-arranged pick-up for a drive to Eugene airport the next morning at 4am. The pre-arranged cost with a "discount" was $25. At 4am no one showed up. I called them and at the same time received a text saying "on the way." Honestly, what does "on the way" really mean? We didn't get picked up until 4:15 and that's unacceptable. The driver claimed he just started work at 4am, and he is the only driver with a van at that time! If I call a taxi for the airport I expect a ride at the designated time with no excuses. The person on the phone the prior night should have admitted they didn't have anyone with a van for a pick-up at 4am. The worst part: We get to the airport, hand the driver the Visa card, and just like prior times he claims he cant use his Visa machine. Then he goes on to say, and this is a quote..."say if you were going to tip me, how about we just call the money you saved by the pre-arranged discount as my tip." Total sleaze tactics by Oregon Taxi. And that experience has happened prior times. From here on, I'll call Uber or Lyft. They are often less expensive. The pre-arranged price is on your phone before you order the ride. They don't lie about their current location, the drivers don't stink, the cars are always newer, and they never dish out sleaze tactics including broken Visa machines, or "this card just isn't working." read more

if I could give negative stars I would! first off, David from Oregon Taxi called to tell me he would be arriving 10 min late (this was at 2:27) thankful for the call however it was more like 15 min late and I ended up being late to my appt. Secondly, when he showed up at my place, he pulled into my driveway so fast that he hit my hose box which shoved it into my home.. i told him and he said (as I'm walking to the vehicle both hands full AND on crutches) "I'm gonna turn around" ok so he turns around and now i had to walk further with hands full (carrying prosthetic that is @ 10 lbs and my drink) so I go to get into the car and it's taking me a min and he looks sideways and says "take all the time you need" ok, we'll thank you. The whole drive he was weaving in and out of traffic.. appt was in Springfield, I was in Eugene. When finally arriving at my appt, i was SO DIZZY and felt nauseous! The inside of the vehicle was so dirty, he definitely was not a gentleman nor apologized for being so late. I will NEVER ride with Oregon Taxi AGAIN!!! ps.. DELUXE TAXI took me home from my appt and the sweet woman driver not only got out and helped me get my stuff into the car, but also made sure i got home safely! Very much appreciated her and her caring about her riders! read more

I always had used Oregon Taxi until they forgot to come to my home to take us to the Airport. I called the night before at 7:27 pm ordering a Cab for 6:30 am on September 26, 2018. I thought by calling the night before I would give them plenty of notice that we needed the Cab to take us to the Airport. Well at 6:40 am NO CAB. I called and they realized they forgot to send a cab. They kept me on hold trying to figure out what happened. She said I can have one there in 10 minutes. By this time we did not want to be late for our plane, so we grabbed our keys and drove ourselves to the Airport. This cost us $60.00 for parking. I called when I got home and they said how sorry they were and they had confirmed I called the night before. She said she would get back to me-- guess what I NEVER heard a word again from Oregon Taxi. So I sent them a letter with a copy of my receipt for the cost of parking at the Airport. I felt they should at least pay for my cost of parking at the Airport for $60.00. I have never heard anything for them. So, I guess they do NOT care about their customers and it is OK to make this kind of mistake. My neighbor saw the Cab pulled in our Driveway after we had left and he went over and talked to the driver. The driver was irate that we left--imagine that-- he was upset with us for getting ourselves to the Airport because they forgot to show up. I have cab driver on my security camera and he was 27 minutes late!!! I would encourage you to try another Cab Company or Uber instead of using Oregon Taxi. They don't care at all about you! read more

Reckless driver put pedestrians (a mother and child) in danger yesterday 3/18, close to 4:30 pm... I was on Pioneer Pkwy and Q St pushing my TWO YEAR OLD in a stroller across the street. The walk signal was on, so WE had the right of way... we were OVER halfway across the street, when the driver of the OREGON TAXI car (male, maybe around 40, short brown hair, driving a Prius) did not stop and wait for us to continue crossing the street. He literally drove right in front of us. He was very aware that we were there, as he was staring directly at my child as he was making the turn. It was a very illegal and dangerous turn and I am absolutely furious that a taxi company would hire such ignorant people that have zero respect for pedestrians, woman, and CHILDREN. Who knows what other illegal and dangerous things this man does while driving. read more

It's infrequent hits and a lots of miss with these folks. Sometimes good, but more often they'll leave you waiting for a taxi that will never show up. Strike three today; missed my dental appointment today. Uber here I come. read more

I work with memory care at me facility and have been waiting for a taxi for 1 1/2 hours that was supposed to be an ASAP pick up. I called dispatch after an hour of waiting and they told me that they are waiting for someone to pick up the call. The driver seemed irritated, not at us but at dispatch. This is not the first time I have been disappointed. Yesterday morning I had to take another resident, by these guys, to a PT appointment. The guy taking us there was amazing and friendly, the guy picking us up was not. Just a simple hi, which is fine, some people aren't talkers, but he started driving before I could get my person buckled up. No wonder their hiring. read more

Had a reservation for three Van's after a wedding. We made this reservation three months in advance and conformed it the day of. What did they show up with? One Prius. So sad. This was for a wedding and we are sitting on the concrete in the middle of the night. Get it together Oregon Taxi. #BeReadyToWait read more

Second ride with this company and CHRIS was great ! On time - smooth ride - great service read more

I've had multiple bad experiences w Oregon Taxi but the last straw was when they canceled my airport trip without telling me. I almost missed my flight because I stupidly waited for them. I've also heard from multiple people that they treat their employees badly and rip them off, that the owners are horrible to work for. Don't trust this company, don't use them, call Emerald City Taxi instead. read more

I reserved a ride home from work Monday (2/1/21) and when I went out to wait for the taxi, I was expecting to meet it at the proper time i reserved it for. I ended up waiting in the rain for almost an hour because the driver didn't have the information logged in to his meter (what kind of excuse is that? And he should have had plenty of time to do that ahead of time!) taxi never came and I ended up getting an Uber instead. COME ON OREGON TAXI! YOU GUYS ARE USUALLY EFFICIENT! DO BETTER!! read more

We were out at a few Holiday parties this Season, and didn't have our kids, or anyone else available as a DD so we turned to Oregon Taxi. We have friends that have used them before, and have been satisfied. I thought for sure there would be some sort of a wait time. Our driver was there within 10-15 mins of our call. We didn't want to leave our car where we were at so we requested to have Oregon Taxi drive our car. I am glad they offer this service. The price is really not much more than what you would spend on a cab fare as it is, and it is worth it just to have your car home, and to be home safely. Too many lives lost due to drunk driving lately, so better safe than sorry! My only issue I would say is they left the poor driver at our house for some time. It was a really cold night, we let him inside to warm up. We ended up calling them to let them know he needed a ride back to his van. They were supposed to have been on their way from the start, so not sure where the mix up was. We would have felt bad if we would have just went inside, and went to bed and he was outside freezing. He forgot his jacket in his van. I would for sure use this service again. read more