I honestly don't know if the 1 star reviews mistaken Cascade Cab for another service because I have been riding with them for three years now and they have been nothing but phenomenal. They've waited through my flight being delayed, waiting forever for my bags and even when I had accidentally slept through my alarms and almost missed my flight. All of their drivers have lived amazing lives with so many stories to show for it. They always have a smile to greet you with and recommendations for the best food around town! Their rates are more than fair and I have never had any trouble getting ahold of them. Overall if you want to support a local business, pay better rates than uber, and meet some of the coolest guys on the planet, Cascade is without a doubt the way to go! read more

My driver was beyond kind and patient with me. I went to pay him and all of the cash that I had in my wallet had been stolen and my debit card was declined. Since it's a Friday night I can't pay him until Monday. Don't go to Valley West Health Care Center read more

We called to reserve a ride with Cascade 2 days before needing to get to the Amtrak station in downtown Eugene. Jay entered the reservation for pick up at 6:40 AM. At 6:50 AM on the day of our train trip, I called Cascade to check on their status, and was told that there was no reservation on file, and that there was nobody who could pick us up at the time. No apology, nothing. Fortunately, we were able to get to the station on time using Uber. Too bad, we wanted to support a local cab company such as Cascade, but obviously won't repeat this stressful fiasco. read more

Highly recommend Cascade cab in Eugene. Many cab companies will not pick up phone nor call back...Cascade is fantastic! They're reputable, safe, Family owned and operated for many years. Reasonable prices for a comfortable, they take cash or card and safe cab experience. Choose Cascade cab over the others. They know their city well and give great suggestions and conversation. read more

I had taken this taxi service a couple of years ago and I refused to ever again. The car that they had brought was unreliable and once I finally got picked up the car died and they said there was nothing they could do about it and that I had to find another way home. read more

I needed their service to get me from the Eugene airport to the Veneta, OR, area. The driver had to wait a very long time for my plane to arrive late and unload. The cab service was great. Most friendly and helpful staff! I'll definitely use them every time I can. Its so good to support local businesses like this one. read more

Great service. Driver arrived a few minutes early and that was fine by me since we were going to Eugene airport. Friendly and professional, we got to our destination early/in time. Highly recommend read more

Picked me up from the Eugene Airport at 1:30am. My flight was late by an hour! The price was less than Uber or Lyft. Nice driver, clean cab. Best Value! read more

Always reliable for me and I like the text messaging. Very friendly too. Have used for many years.

I was having a really, really hard day. An Uber driver left me at the airport after a very serious family tragic. Joey came to the curb and saw me crying. Told me to hop in. My card got declined. He didn't care. An hour later I was home safe. Thank you for caring about my safety, Joey! At one point he hugged me and let me cry into his shoulder. He made me fell everything would be okay. Thanks Joey. I hope the cosmos allows us to meet again. read more

Frank was my driver. He was super friendly and courteous. He was waiting by the curb before my plane arrived. Highly recommend!

Cascade Cab is solidly reliable. Their drivers are also courteous and punctual. I dropped the others from my contact list and will rely on Cascade. read more

Late night airport taxi. Driver was good.Cab was clean and fuel frugal. Thank goodness as Uber /Lyft not available.

They wouldn't come to the correct address and then accused me of not knowing what town I'm in. Left me stranded for 2 hours. I had to walk through town at midnight to get to a motel. read more

I will keep this factual. The driver called ahead and said he would be late due to smoke, and during the drive averred he was east of Eugene and traffic was heavy as people were leaving their homes. I have no way to verify, but he was 20 minutes late for my pre-booked ride to the airport. I do question his credibility because he did not know how to get off the South Hills (and thus weaved through two neighborhoods before getting back on the correct route). This cost another 10 minutes. Fortunately, I padded my reservation time by 30 minutes. The driver was more interested in telling me about his international travels than driving the most direct route to the airport (not that difficult in our tiny town). Some people have had good luck with this company, but I did not. So, hit and miss with a cab company is risky. read more

Frank arrived a few minutes early and got me to the airport in great time, even tho it was WAY predawn hours. Very friendly and helped with my bags, curb to curb!! Recommend and would definitely use again read more

We had a rental car that we dropped off the night before a flight and also had a lot of luggage. This cab was first in line and large enough for our golf clubs, suitcases and case of wine. He took us to our hotel and then we also arranged for him to pick us up at 5:00 a.m. for our return to the airport. We were early (anxious) and he was even earlier! 541-255-3444, great service, clean cab - even brought me tourist brochures for my next visit to the area! read more

Very friendly, timely and reliable. Driver stayed past his shift to make sure I made my flight.

Do NOT use this taxi service! They will not pick you up on the correct day. After telling them that you almost missed your flight, they will STILL come to your house on the WRONG day and the driver will be extremely rude about it. Apparently, they have trouble running a business. read more

I have used Cascade Cabs several times. The drivers are very pleasant and always on time.

This was the second time that Cascade did not show up. They also would not answer their phone after 6 calls. Cascade is unreliable. I do not recommend them. read more

Called for a ride and my plane was late BUT the driver knew when my plane would arrive and he was there! Very nice and helpful! Thank you for great service! read more

Frank arrived early and was extremely pleasant! I requested 4:30am pick up to airport for my daughter. He was very polite and courteous. Cab was clean and he helped her with bags! Thank you, Frank and thank you Cascade Cab!! We will use you every time!! Stress free taxi cab company - I highly recommend. read more

Highly recommend! My plane was late arriving into Eugene Airport. Frank was there waiting when I finally came out after 12:30 AM. Frank was friendly, courteous, and lifted my very large heavy bags into the trunk. The cab was clean and odor free. I will definitely call this company next time I need a cab. Thanks, Frank!!! read more

Sucked called them twice never heard back from them. Awful awful !!!!! Awful Only Dems would ride with them Hope Kate calls them for important meeting read more

Reasonable rates and quality responses. Can count on the drivers getting you to and from the airport on time in clean and comfortable vehicles read more

If you're a smoker, you won't mind the stale cigarette and ashtray smell inside their cabs. However, if you don't smoke and/or are triggered into migraine from it, or it just makes you want to hurl, I would steer clear. On the positive side, their drivers are very nice, friendly, and helpful. If they can fix the smell problem, I'll happily use them again. But for now three rides, and strikes, and they're out. read more

Unreliable. I've used Cascade several times in the past. Don't know what has happened to this company. Did not show up for scheduled airport ride and wound up having to drive myself. This is the second time they have been a no show. After the first decided to give them another chance but they blew that too. Do yourself a favor and reserve elsewhere. read more

Frank was 10 minutes early for a 4am pickup to the Eugene airport. Rate was reasonable. Frank was courteous and polite.

I give this company the benefit of the doubt: they weren't able to meet my needs, but did actually respond to my call and gave me helpful advice to resolve my dilemma. read more

On 04/08/2021 around noon we had an awful experience with a driver from Cascade Cab Co who claimed to be a manager for this company. We were parked in the Enterprise Rental parking lot at West 11th and the male driver in a Prius Cascade Cab Co felt the need to get out of his cab, slam our car door where there was a 2 year old in her car seat and go on to berate my brother. He continued to yell obscenities' until the manager from Enterprise Rental made him leave their parking lot. When we told him it was completely unprofessional to behave this way in a company car he said it didn't matter, he was the manger. This cab driver was upset that he didn't have enough room to get by since we were in a truck / trailer but the way this escalated was completely unprofessional and uncalled for. Especially when local businesses are struggling to get by, you'd think people would be a little more considerate when representing their company/employers. read more

As good as their word! I had an early flight at EUG that required pickup at 4:00am, so arranged for pickup a day in advance. The driver was right on time (and my address for pickup was on the outskirts of Eugene). Super helpful driver, and speedy delivery to the airport with no problems, and at a very reasonable rate. I can highly recommend this company. read more

INSTEAD OF UBER...Excellent taxi service! Locally owned & operated, easy to book in advance, dependable, clean, friendly!

They worked with my flight info, we're right on time, did not dilly dally! Polite driver. Will use every time!

Friendly and professional. Driver on time so airport was not stressful. I will use them again.

I was running pretty late for my flight and this company took it in stride and got me to the airport on-time, safe, and for a great price! I really appreciate them going out of their way for me since I don't have a reservation, and the drive was pleasant! Overall, I will definitely use this service again, they rock! Thanks cascade cab!!! read more

Our first experience with this Cab company. They were: On Time. Clean car. Courteous and Excellent driver. Will use this service again. What else can you expect in a taxi service? read more

Very positive experience- my daughter needed a ride to the airport at 3:45 a.m. I called and prescheduled with very friendly and knowledgeable dispatcher who actually called me back to offer me a better time when it opened up. Car was waiting for my daughter at the right place and on time. Friendly driver. Will definitely use Cascade next time we need a cab in Eugene! read more

I HIGHLY recommend looking elsewhere for cab service. Cascade cab company took my reservation the night before an early flight. When the cab did not show on time, I called the same number that I made the reservation, and the operator forgot my reservation and argued with me. They did not send a cab, instead they insisted I did not make a reservation, and treated me rudely. Because of Cascade Cab company, I had to pay exorbitant parking fees at the airport and nearly missed a flight I have been planning and saving for for many months. I am appalled at how terrible and rude their employees are. I have never had this kind of experience with Lyft. I wish we had Lyft in Eugene. In any case, my recommendation is to never use Cascade Cab Company. read more

The new best cab company in town! They have that great guy Lionel that worked fora biotaxi for years! He's the best! read more