Everything about Ridesource is utterly wack. I still haven't received my mileage reimbursement when most of the people I know that also do the reimbursement have gotten their money 3 or 4 times and I'm still waiting for my 1st deposit. I got reinstated months ago and have been paid by them before and it was all to the same bank account and routing number. There is no excuse for this read more

Service continues to go downhill. From the initial point of contact/scheduling becoming quite the surreal experience to engage with, as of late... In which you are soon informed that, depending on which rep you're talking to... Certain policies and requirements exist, have always existed, no longer exist, have never existed, or *just went into effect* sometimes moments after you finished scheduling with a different rep To the taxi company that is randomly assigned to pick you up and their respective grab bag of similar responses To the drivers thenselves and their biases and condict Which can vary wildly from *blessedly no visible or audible biases on display* to rants aplenty, outright hate speech, or the equally never welcome sexual harrasment And while you can file a complaint Good luck having it reviewed with any care or consideration Note that I have been reluctant to post anything as it is still a free service that better than anything currently available locally for undersourced folks For which I am still incredibly grateful for And I didn't want to discount, diminish, or disregard the drivers who are a pleasure to ride with and have been nothing but genuinely considerate Or the schedulers who stand out for their presence, care, and humanity... even as their tech are failing them As they, too, do exist and their efforts deserve to be acknowledged Yet it would be dishonest to ignore the fact that these types of encounters have become far fewer in numbers Especially, over the last year read more

Was calling to arrange a pick up from a location and the person is recovering from a stroke. Requiring the person to confirm their address or phone number over the phone is EXTREMELY challenging and inconsiderate. Name and pick up location is all that is required for other transportation services. The person i was with was becoming very frustrated and as a caregiver, I was becoming bothered as well. The drivers were very friendly though. Just awful way to have people call to request a ride. read more

Terrible company. Extremely rude and unprofessional staff. Supervisors were rude as well. They messed up my sons appojntment i waited fir 6 months for. I kept calling to confirm it and make sure its set up correctly and they confirmed it. When it was surgery day they canceled his appointment and put the blame on me and said it was my fault. Now my son cant get surgery. This is a disgusting company. Ran by slum workers. read more

Worst company. Staff are on drugs. They mis treat customers as well. Nino and Mike are the worst ones. DHS and ohp have been contacted etc. I think the company needs to be investigated. The employee are unfair. Also had a worker pop up at my door and send me nasty messages. I'm reporting everyone to hire places. They have messed up my son's eye surgery twice so far this will be my 3rd appointment. I'm not going through this company though they are too unprofessional and obviously on drugs. read more

My husband is disabled, and I am new to this service. I have been incredibly shocked by the phone staff's lack of empathy and manners. They do not care to have any normal engaging conversations and are just order takers. LTD needs to give its staff basic customer service training seriously. Consistently very rude and condescending phone staff. I asked one particular staff member how they were and was told, "I would rather not talk about that," and continued to take my order. So far, the drivers are ok; however, from reading other reviews here, I expect that to change, too. It's a disgrace to our community with so many vulnerable people needing this service, and the staff lack fundamental, respectful social skills. read more

I have been using Ridesource for medical appointments for a few months now. Sometimes the drivers arrive up to an hour before my appointment, but I understand they want to make sure people get to appointments on time. The drivers are friendly and accommodating and call when they arrive so I do t have to wait outside. I was recently approved for non-medical through SDS. The approval paperwork I received in the mail was confusing. I called Ridesource and spoke to Emory, and they explained everything in a way that made sense to me. They were patient and answered all of my questions. I hope that if I ever have questions in the future I can speak to Emory again. read more

This service is an absolute necessity for those of us who can't drive but need to get ourselves or our children to medical appointments. This is for the elderly, disabled, minors of the disabled... i.e. the most vulnerable demographics in our community. So when it's as unreliable and inconsistent as I've experienced since well before Covid, something is wrong. Before you use it, be aware that you should call and check day of that the time of your ride was put in correctly. I've missed multiple appointments because of their screw ups. There is no confirmation text, you have to believe the random person from their call center network actually did their job. Then the dispatchers in the myriad of taxi companies they use have to do their job. That is also hit and miss. For instance ECabs is generally pretty good, Oregon taxi is not great overall, and there's a bunch of others. You can't pick the companies you use or really much else about this process. The drivers range from typical people to total creeps, and when you have to get somewhere there's not a lot you can do if your driver decides to go on a political rant or drives with two feet because you Have to get to the dr. The cars are all pretty gross, I'd keep wearing your mask and bring hand sanitizer. You need to open up your schedule to getting to your appointment an hour early, and the latest I've ever been picked up was two hours late. In the rain. With my kids. While the company that screwed up tossed blame back and forth because in that scenario, that's what's important. Ridesource has never been rude to me, I'm awfully pleasant on the phone, but after a limp apology for an appointment I had to then reschedule Four Months from now because every single medical office is playing catch up from Covid and understaffed, all I could think this last time was what if it was surgery? Or really important in any other way? I don't love being on state medical, I really try to be grateful, but I don't have a choice and we aren't cattle. Ridesource needs an overhaul. read more

I have had almost nothing but problems with RideSource. I got it cleared with my insurance that they would pay for my bus password through RideSource even if the only appointments I have that month are telehealth, because I'm unhoused & used to live in a shelter where there was no wifi and nowhere private to be. It went through without a hitch for a month because we had cleared it and no one at RS gave me shit for it (as they shouldn't) - at first. The second month I tried to get my pass filled that way, they refused to, even though I ended up speaking to a supervisor, everyone was extremely rude, and it put into my file to make sure that my appointments are in person before they fill my bus pass. As I said, this is ONE issue out of many. They're almost always rude now (I didn't have this many issues a with this a year ago), and the passes are almost never ready at the beginning of the month like they're supposed to be. We've missed appointments because they tell us our passes will be ready, and they're not, and if your appointment is in the morning on the 1st but the bus driver won't let you on? You're shit out of luck. I don't just rely on them for taxi rides because I like to have the ability to do other things and have a little bit of independence like this bus pass is supposed to allow us, but companies like them are part of the reason disabled people have so much trouble in this society in the first place. If there was an alternative, I'd tell you to avoid them at all costs, but AFAIK, there isn't. read more

If you use this service expect people who do not care. Expect the drivers to be late. Unfortunately when dealing with people have disabilities service providers can get over overextended and that is what happened at redsource in my opinion. In my opinion it seems they have lost the Desire to help others and to be of service now it's just a business. Guess that's the way the world works anymore so good lucky to use ride source. There was one exception a woman who used to drive a semi track and was absolutely wonderful on time and very nice very caring very friendly and she was appreciated read more

tha representatives on the phone great but drivers only show up approximately 1 out of every 2 rides...had to switch to bus pass

While this is a good service in theory, the reality is they are rude, disrespectful, and lacking basic human kindness. They are just taxi drivers that should not be transporting medical patients. They show up at all different times for standing appointments for my friends dyialis. Get upset if they have to wait, and now today the driver Paul who was early left and said to call when Dave was ready, so I did and he rudely gave me a number to call, to fast to even write it down. Then when I informed him I would just get my six little kids up and give him a ride, but that I would be reporting him, he was magically able to return..really. read more

So grateful for this service!!! It has been a literal life saver for me, people are so kind and the service is amazing. I have used it for a few years and I couldn't be where I am at health wise without it! Thank you for your incredibly kind work:) read more

Shout out of BIG THANKS, to whoever saw my iphone at my work parking lot, as well as shout out to WHOEVER TURNED IN MY IPHONE TO YOUR OFFICE! Kind people, anyone who does their part in being good citizens of this planet, deserves KUDOS! read more

Worst manners ever. I will be sitting, waiting at dialysis to go into treatment and they will sit there and blind me and if asked to turn off the lights they look away and act like you don't exist. Not to mention how disgusting the vehicles are. read more

This is an amazing service for my mother who has used it for many years. The drivers are kind, friendly, and professional, and the call service is excellent. Everyone has been polite. Very few cities in the U.S. can come near this. The people of Eugene are very lucky. read more

low to no actual care for the human cargo . i booked one trip with two stops , first to see a doctor , but when i called for the ride to my second stop they would not answer , after 9 minutes a driver called me from my second destination insisting i be there . then refused to pick me up where i actually was , where i said id be , where they agreed to , absolutely not . only thing he said was to call the # they refused to answer [ some game ] and i dont have the time on my phone battery , so i push my wheel chair to the second destination opening up this wound ,the pain from i cant survive . on the way i do call again and again only to be insulted and i lost my glasses to answer their call so they could degrade me .now i cant survive this pain iand i cant afford new glasses , all so these people can fake doing their job. at no time did common sense or kindness or simple decency occur to anyone i spoke with about this so far . and if you think its no matter, remember losing all your wealth is just as easy as losing your health . this could happen to you , even this , even you. read more