Love my doctor but had to quit this place today.
Dear Doctor John,
I want to thank you for your excellent service all these years. I believe I have been your patient for over 10 years, almost a third of my life.
You have always been so kind and professional. So much so, that I was always willing to overlook the other people who worked at the clinic.
Throughout the years, I have had some unpleasant experiences. When I walk in, no one acknowledges me or greets me. When I leave, no one wishes me a nice day. When things are running long, no ones says "sorry for the wait, we will get to you shortly". I have always felt that I was just another thing that had to be dealt with. I don't mind, that sometimes things take a long time, sometimes even hours. But it's impossible to get a smile from these people, a little sense that I mattered.
I don't know how many times Eva didn't approve of my glasses choices and tries to change my mind or how she gets all snobby when I say I don't need any of the upgrades. Usually, Rose is the nicer one. But today she snapped at me because I asked a question.
I asked the girl at the front desk if it is possible to just pick up my glasses and not get them fitted. (My 4 year old daughter was getting hungry and my baby was being watched by someone else and I was getting worried about her.) The front desk girl told Rose about my question. Rose stood up from her chair and started lecturing me aggressively.
I was shocked and honestly, I would handed it better but the years of dealing with your staff just came boiling up. I said, "I've been going here for 10 years, I love my doctor. Before when I didn't have kids, I could wait all day, but I think need to go to another clinic because you guys are under staff and it just takes way too long."
She responded that it's fine that I leave, but I needed to wait. Funny thing-- I never said I wasn't willing to wait, I just asked a question. At this point, I just wanted to get out of there, come back another time, I went to ask the front desk girl about transferring my records to another clinic. Rose then yelled at me, saying she already got someone to help me, what was I doing at the front desk again. I felt like a was being scolded my mother. All because I asked a question. I have never been talked to like this at a place of business.
Sadly, I won't be returning. I wished could keep seeing you. Some of the newer staff have been better. But seeing certain people there, just puts me in a terrible mood. Please let me know if things change. I would come back. You are awesome. My daughter really likes you too.
I really wanted to support independent Asian American business. Now, I'll probably end up going to Costco, where I know at the very least, someone will say hi to me and won't yell at me when I ask questions.
Your disappointed patient,
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