Beware of what you buy on sale at Sears. I purchased a Kenmore Front Load washer ($574) and Dryer ($699) November 19, 2017. I picked up the merchandise on December 2, 2017 and installed the units. I attempted to wash and immediately got an error code. I called the tech and they schedule an appointment for Friday Dec. 8, 2017. The tech us unable to diagnose what was wrong with the washer. I went to store to ask for a simple exchange because I didn't want to start out with a repaired unit. I was told by Adriana (with 1 N as she pointed out) that Sears wouldn't just give me an even exchange. I would have to repurchase the washer at a higher price and Sears would be willing to split the difference. Why would i have to pay more for a product that i purchase in good faith that would work beyond day 1. I spent over 2 hours at Sears Barton Creek Mall with no solution. Now I need to go back and talk to the store manager to plead my case for an even exchange and not to mention the inconvenience i have had to endure of not having a washing machine for now a week. read more

All service calls and parts have been a no cost thanks to the Sears service agreement we have on our Kenmore Elite refrigerator, but GOOD LUCK to anyone trying to get it repaired. We have been without a refrigerator for over a month now despite having 4 visits from service repair people. GOOD LUCK in scheduling that visit, too. Our repairs have been scheduled with technician either not able to make the repair or not showing up. Rescheduling the repair will takes weeks before they are next available Thank goodness we have our $150 ROPER fridge to help get us through. In short - SEARS SERVICE WARRANTIES may be great, but their REPAIR SERVICE and SCHEDULING sucks! read more

I purchased a washer, dryer and dishwasher from Sears a couple years ago. My dishwasher was not performing as usual so I took 5 hours from work off (for their 4 hour window) to wait for the service tech who arrived just before the 4th hour. The tech was from a contracted company who looked inside the unit and determined that it just needed to be cleaned with some solution and scrubbed. I thought that was odd but did as he told me, same issue days after I did as he instructed. I called them again, took another 5 hours off from work but this time it was a Sears technician who told me the contracted tech did not even run diagnostics on the unit because he would have known the pump and motor was not working. So he ordered the part while still here and set my appointment. Luckily it was the day before Thanksgiving and I was off from work. 15 min prior to a tech to arrive I called to check status, the rep told me the tech has not updated their call and they'd have him call me, received no call. 30 min after time to arrive I called again. I was told the same thing, they'd have the tech call me, still no call. I called 45 min after tech was supposed to arrive and this time spoke to a manager who told me he would call me back within 2 hours to give me an update, he never called me back (Kevin in the San Antonio office). I called back again and got a different rep who then told me a tech was not even assigned to my call because I did not call Sears to let them know my part arrived. I was furious! I was never instructed to call and let them know my part arrived! I asked to speak to another manager, who then told me that the tech that was assigned to my call was out sick and that the system was updated just then after 3pm. My question is how does a supervisor not know that a tech was not working that day until 3pm! My daughter will be moving into her new home and we were going to buy her appliances as a gift, DEFINITELY NOT FROM SEARS THIS TIME! I WILL NEVER BE A CUSTOMER AGAIN! read more

Worst service i have ever experienced. A refrigerator was supposed to be delivered, after an hour after the window i called the to find out when it was coming i was told they are running late at 8pm called again was told they tried to deliver , I was there the whole time never left was never called .....9pm have to load everything that survived the day back in because i was told they could not guarantee a delivery the next day either, 8 hrs of a day wasted along with hundreds of dollars worth of food......will never buy anything from Sears again read more

Horrible customer service representative who had no knowledge of what was going on struggled through finding the claim then proceeded to tell us a sales slip for purchase of our water heater was not proof of purchase. To make matters worse we had already established purchased in many previous phone conversations and a tech had come out and determined free replacement due to defect of product and still she proceeded to tell us proof of purchase was needed. Never buy water heater from sears again read more

They get 1 star only because I can't give them anything lower. Over the last 5 years I've bought countless tools, a dishwasher, stand-up freezer, grill, stackable washer & dryer for my wife's business, washer & dryer for home, and a new fridge. I always buy the extended warranty - it's pretty much paid for itself. We've had the fridge for 3 years now, and have had nothing but trouble with the in-door ice/water dispenser. They've been out here 6 times to work on it. I've been told multiple times that they'll exchange it, but then I talk to someone else and they tell me there's another hurdle I have to jump before they'll exchange it. I'm done with them. Even if they do offer to exchange this POS, i'm not getting the same POS Kenmore fridge again. And I'm not ever buying anything else at Sears again. And I would discourage anyone else from wasting your money with them, too. read more

DO NOT PURCHASE EXTENDED WARRANTIES FROM SEARS. They are not worth it. We purchased the extended warranty and have been told there is no replacement part for our SHARP TV but I've yet to see the replacement TV. Have called the Protection Agreement department with Sears and no one can give us an answer as to when we can expect to see our replacement TV. Was directed to Sharp and they can't answer your questions either. We paid for a warranty and have been without a TV for almost a month. So save your money. Extended warranties are a rip off. read more

The Sears "saga" continues: I just kicked out the technician (this is the 6th visit). He came, looked at the parts his previous colleague ordered and said that "it is wrong, that is not the problem, the parts will not fix the issue". Previously on the phone, when I scheduled the repair I told them several times I want the guy who ordered the parts and none of the guys who came before! https://www.facebook.com/Sears-Home-Services-1628352300731794/ read more

The technicians who have come in the past have been great. Dealing with them on the phone and on chat today has been a nightmare! I am so unhappy, mad and just plain pissed off. I have asked twice for a supervisor and they "are in a meeting". Has to be a call center in India. read more

Called Sears for a dryer problem of not getting hot or drying clothes. Service tech arrived and didn't perform any diagnostics nor was he a certified tech. Told us he could do nothing as it's too old and we were better off buying a new dryer. He left us - not working and $89.00 charge. Hired Lee's Appliance - 2 hours later arrived, within 5 min, performed a simple voltage test on the timer and noted it was not getting 220V. traced issue to the plug. Service call $60.00 plus a new plug $15.00. Call "Lee's Appliance" !!! 2004 Rachel Ridge Cedar Park, TX 78613 Phone number (512) 569-3640 Business website leesapplianceandhomerepair.com Here is Sear's response to my dispute - after talking to overseas call centers and waiting 3 days for anything. I get the below email. Dear ***** Thank you for contacting Sears Holdings Corporation. We thank you for allowing us the opportunity to assist you with your recent experience. If you have any further questions, please feel free to contact us by replying to this email or via phone. Please see below for the results of our research. Record Number: 406***** Phone Number: 512******* Research Request: Refund for the trip fee for the service done on your dryer Research Results: We researched on your request and found that you had a service order 413******* on your dryer scheduled on 02/19/2016.You have been charged $89.00 for the attempt and service made by technician which is not refundable. All charges are correct according to our records. Sincerely, Sears Member Services 800-479-6351 Game over with the almighty Sear's holding company. Scam to sell me a new dryer? One might think twice before calling. Call Lee's - honest trustworthy. Don't make my mistake. I hope this helps. read more

Shaun was the gentleman who replaced the collar on my Samsung Washer and then helped with my dryer. He was such a gentleman, courteous, professional, and helpful. I will never hesitate to request him again should I need other appliance service. Thanks Shaun! read more

We awoke to find our fridge and freezer warm. Terrible timing on a Labor Day weekend Saturday with tons of steaks and expensive food rotting away. We called around and no one was open until we thought of Sears repair. We signed up via on-line app and cancelled our plans for the day as we waited for the tech to show up in the promised 1:00 - 5:00 pm window. This should be called the "just kidding" service because we called at 2:00 pm and were told they would arrive by 3:00 pm. At 3:45 pm we were told by some person half way around the world that suddenly "there was a problem" with our appointment and would we like to reschedule? Of course this was late enough so we had absolutely no options but to watch our food rot. We were a loyal Sears customer for many years but no more. We have purchased a new fridge - not from Sears- but the whole experience rankles. read more

do not sign up for the sears credit card!!!!!!!! they will steal from you without you even knowing!!!!

Since my complaint, I have received email asking that I provide a copy of the receipt. Today, I emailed the company as requested, hoping that my refund will arrive soon. I appreciate the outreach and hope this will settle the matter. read more

The worst experience ever. From barely being able to understand any of the multiple customer service agents I was rerouted to over my one hour on the phone with them, to the no show tech, to going on week 2 of a broken refrigerator. I will never purchase a Sears appliance again if it means another experience like this. Losing my business may mean nothing to them but word of mouth recommendations go a long way for stores - they will never get a good word from me again. read more

Do not Buy Appliances at Sears. If you do buy Appliances Do not Buy the Protection plan. If you need an Appliance repair get someone besides Sears home Service. I am sure they will be closing all of their stores soon due to poor merchandise and poor selection, but don't be tempted by their sales, you will be disappointed and completely frustrated dealing with them. Never Again! read more

This is a well earned one star review. We purchased a Kenmore dishwasher in November 2017. While it worked we loved it. It stopped working in July. Fine. It happens. That's why companies have warranties. Call Sears Home Services and repairman comes late. Diagnosis is new motherboard. He orders it and two weeks later comes back. He tells us they put the wrong part in the right box. So he reorders the correct part on August 7, 2018. Says will come install it on the 14th. No part shows up. No call. We call and learn part is on back order no estimated ship date. Call again on 8/24 and told still no ship date. Talk to online chat on 8/25 and told will ship on 9/5 and since more than 21 days back order we get replacement dishwasher but have to call someone during business hours. I call on 8/27 and told the part isn't even available anymore. It's NLA on her screen she says. But, she can't enter a replacement until another employee researcher confirms the part is actually NLA. I bring up the 21 day thing. She says it's 30 days. Now I'm ticked off. But still respectful. I point out the first order was in July. So it's been 30 days. She says supervisor will call in 30 to 60 minutes. That was four hours ago. I'm sorry. For the sake of the employees I don't want Sears to disappear. But with customer service like this you'll be out of business by end of year. read more

Apparently overbooking is not just an airline problem. What has transpired today in dealing with Sear's Home Service can only be characterized as shameful. I personally have never in my life seen such poor customer service come from such a well-established brand, and leaves me questioning ever doing business with your company again. After you read this incident that occurred I would like for you to tell me why I should continue doing business with you again. I challenge you to change my mind. Back in March, during an annual Maintenance of our double oven we purchased at Sears, the repairman suggested that we sign up for an extend plan for our Samsung Refrigerator, he convinced us that it was money well spent, and that they could take care of any issues that arise. So we signed up. Three weeks ago we had an issue come up with the refrigerator and was told we could be seen between the hours of 1 and 5 on 4/28 three weeks later. They informed us they would have to defrost the refrigerator On 4/28 my wife took the afternoon off and waited for the technician, and defrosted the refrigerator in anticipation for his arrival, when 5:05pm came around my wife called Sears Repair and spoke with Nancy Nancy told my wife that he was on a big job and we were the last call of the day and he will be giving us a call before coming to our home... (Lie as it turned out) 7:20 pm - Still no Technician Again my wife called and again spoke with Nancy and asked her where he was. After a long pause she said the Technician ran long and they had overbooked the day and we were bumped...when my wife said that no one called us, Nancy started to get defensive and my wife requested her supervisor. Nancy informed my wife that she could handle the situation and that giving her to her supervisor would not make it any better... when my wife insisted she was transferred to her supervisor Dolores. Dolores got on the phone and immediately hung up on my wife, and never called back. Both of these ladies should be reprimanded for their actions or should I say inactions. We called back and was once again placed on hold for 20 minutes, this time I spoke with Cole and told him of the situation and asked to pass me onto his supervisor where I spoke with Audrey, I will say that Audrey was very professional and tried to accommodate my situation, but this is where Sears failed. 1. If a customer is a victim of overbooking then they should be pushed to the top of the list for next day...not four days. 2. Don't wait for us to call customer service they should been on top of this. 3. If the customer took time off from work to wait for the technician the first time they should not be inconvenienced to do so again the next time if it was not their fault. Compensation should be reflected. 4. Here it is Friday night and apparently there is no technician out on Saturdays, so now we are waiting until Tuesday. Sears should address a situation like this when it is convenience for the customer, not for Sears. 5. Supervisors should be given more autonomy to resolve customer issues with direct actions that can be measureable, again another failure for Sears. read more

This company is Horrible! Do not use any company who uses Sears Home Services. I read the reviews and reluctantly used them to fix my treadmill as there was no one else. I paid for services over 6 months ago (still have the receipt-not that it matters)and got a bill yesterday for the amount I've already paid. Letter says they will take me to collections if not paid. Phone number is automated, only to make a payment. No way to reach a human. No customer service. Website ONLY has a place to put in your payment info. Nothing else. I've been rerouted to 5 different phone numbers with no resolution. Now, I have to write up a "letter of formal dispute" and send in a copy of the receipt. And wait what? Another six months? before somebody addresses this company's mistake. I will be reporting them to the Better Business Bureau and I've never been pushed to that point before. Avoid this company at ALL costs and if you do use them, make sure you keep the receipt for multiple years. And plan to waste at least three hours of your time dealing with Billing in the future. read more

Repair man came out (3rd time same problem) Left 1 hour later said that SHOULD fix it. Of course it did not. I called Sears back it was only 11:30 they said they would get him back(I think very hard to understand) 2 hours later nothing I called back they said sorry (I think) we will get him back of course nothing 3rd call sorry he went home so no working refrigerator,hmmm wonder why they went bankrupt read more

Cancel your contract immediately and find another home warranty provider or alternately get a low cost maintenance service instead! Sears contracts will pay less the 50% of the cost of any repair on an AC unit and could leave you with bills exceeding $2000 and they repeatedly wash their hands over charges that repairers charge directly and offer no help or care on the quality of their repairers or the reasonableness of their charges. I can unhappily tolerate direct fees regarding recycling and disposal but allowing contractors to increase uncovered labor charges from $300 to $1,250 to merely access the AC unit, where no modifications are needed, are totally non valued added and, I don't believe are living up to the spirit or the language in the policy. I also have had work on these unit before and did not incur access charges but because Sears has no control over their vendors the charges kept piling up. They claim that they have no control and perform no due diligence on these fees as they are determined by the repairer, despite having an agreement with the repairers and the claim to have carefully screened each vendor, which appears to be untrue. The vendor I am using has multiple one star reviews on Yelp over their practices. I am sorry I didn't check them out more carefully before allowing Sears to send them for my claim. Please Note: Residential Home Service Contracts are not insurance policies and are not regulated by the Texas Dept of Insurance. Instead, they are regulated in Texas by the Texas Real Estate Commission. The Texas Department of Insurance has a consumer bill of rights and does not appear to imply a duty of care to the consumer. I am pursuing a complaint with the TREC and the Texas Attorney General on multiple fronts over my claim including the applicability of contract language and also the fact these policies are actually insurance and should be regulated as such with the duty of care that insurers offer as opposed to what I can only term is poor commercial practices and misrepresentation in the contract. Wish me luck! read more

Our oven was to arrive today. It didn't. Now, we are told it will arrive NEXT Friday. Today they told us if we had placed the order, it would have been delivered in TWO DAYS. I am very mad & upset. I promised to make 2 dozen cookies for Veterans & now, because of Sears, I will not be able to. Sears let me down. My cousin warned me not to use Sears. She had to replace ALL OF HER APPLIANCES due to a fire. When the truck finally arrived, her appliances were packed at the front of the truck, with a truckload full behind them. They could not be delivered. She told Sears to keep them & she ordered all of her applications from a different store. That order was correct & were delivered on time. SEARS DESERVES TO GO OUT OF BUSINESS IN MY OPINION IF THIS IS THE BEST THEY CAN DO. I wish I could order from another store. Maybe I will... read more

Bought the 5 year Master Protection agreement. 5 Star ratings for Kevin & John as outstanding, on time, professional guys who got the work done. AVOID MIGUEL IF YOU CAN!!! He was rude & agressive individual. Clearly hates his job and other techs as he made a condescending remark about another tech working the washer/dryer while he was attending to the refrigerator. After that visit a year ago, specifically requested customer service NOT to send him...will never allow back in my house. read more

I wouldn't even give them a 1 star if that was an option.i cannot begin to say how bad this service is! I scheduled an appointment took day off work and waited all day. Finally at 430 I got a text he was on his way. At 5 pm I called office and they said he was around corner. I was looking out the window and saw an A- E repair truck pass my house. I told the woman he was here and parking. Then at 6 I called again as he never came then they said he got held up but he would definitely be there tonight. Well at 720 I called again only to be told he was at my house at 6 and no one home....big fat lie! I was waiting all day and evening. I got very angry asked for manager and advised they needed to get someone over right away . Result was that I would have to be rescheduled to next available spot! Unacceptable! Stay far away from Sears and also A and E. read more

I am not impressed with A&E Factory Service/Sears Home Services. My appointment was scheduled between 10am-2pm. I took off of work to be home to get my refrigerator repaired. No one showed up during the 4 hour window so I called at 2 to find out where the technician was. They said he would be at my house st 3. No one showed up at 3 or 4. I called them back at 5 to let them know no one had shown up. I was so furious that I took off work, waited all day and never heard from anyone! Call someone else to repair your appliances! read more

Do not use Sears repair technicians for any appointments. I scheduled an appointment between 8 and 12that morning,I signed on looked at my appointment and it stated someone would be here between 12:15 and 1:30. At 1o'clock I sign back on and it stated somebody be here between 130 and 3:15. If I wanted an afternoon appointment that's what I would have booked. So I canceled that appointment with a day wasted. I will find someone else for my repairs. read more

Worst lawnmower purchase experience ever. Bought an out of box deal on a mower and from day one it wouldn't start. Took it back and they directed me to an outsourced repair shop in Lakeway, where is stayed for 3 months. Also, low and behold the carb wasn't covered under warranty so I got to pay for the repair. Got lawnmower home and the dang thing still wouldn't start. Now it is back up at Sears and after waiting for 2 weeks for approval to replace they tell me to take it to a repair facility! I'm at my wits end over a stupid lawnmower and shocker the store manager hasn't replied to my email. Anyone out there have some advice for this? I've always loved Sears but they are about to lose a customer for life. read more

We bought our Jenn-Air fridge from Sears so called them first when it started acting up and was failing to cool properly. The person at their offshore call center was friendly, but hard to understand. After waiting 3 days for the appointment, no one showed up. Not even a phone call. I called the appliance repair call center again and set another appointment. During that appointment window a technician called. He asked some questions and tried to tell me there probably was not a problem and just let it go. He was very argumentative but i insisted it needed attention. He then complained about having to come to south Austin. I had to firmly insist the fridge needed attention and he finally agreed to come out. He never showed. I subsequently called Jenn-Air who arranged a certified tech to come out. Indeed the compressor was failing and the heat had cracked the drip pan. The problem was quickly and properly fixed by the other company. Overall poor customer service and a disappointment with Sears. read more

Do not buy a HVAC system like I did ($13K with Protection plan) because it is impossible to get anyone to assist (except call centers in the Philippines who barely speak English). Then if you have a problem, the Protection plan doesn't cover your problem...only covers Zombi apocalypse issues! No wonder Sears is going out of business! Air condition went out of service (in TEXAS..HOT!) on a Monday; repair man came out on Tuesday (nice!), but he didn't have the parts (not nice). Rescheduled for today at 8-12:00...rescheduled for 3-5:00 pm...and now rescheduled for 6:00-10:45 pm!!! My son with COPD has been living without air for over a week! And, OH, now they are trying to charge me $1400 for the repairs! Sears? Never again! read more

Kenmore sure isn't what it used to be ! I think my washer/ dryer is wired wrong! It doesn't wash or dry very good! It takes forever to dry clothes! I feel like selling it and buy another brand! This is why sears is going broke! Also have a craftsman water hose and have had to replace it twice and the third one has also gone bad! Will not buy from sears anymore! Who ever runs the company sucks and should be fired! read more

Do not buy appliances from Sears! Especially the Kenmore brand. We spent $1500 on a new fridge and within 6 months the freezer had 2 different issues with 5 service calls ending up only with a new door. Sears should have replaced the fridge for us, but their customer service is crap. Now our entire unit has gone out, and they told us no one can come even look at it for 2 weeks. Seriously? We have lost hundreds of dollars worth of food, are having to spend $$ to eat out, and we had to buy a mini fridge for emergencies. They could care less. There is NO reason an expensive 2.5 year old fridge should be dead. DO NOT BUY FROM SEARS!! read more

A year ago we bought a refrigerator/freezer plus a washer & dryer. The salesman stressed the importance of the maintenance contract to get an annual thorough cleaning of the appliances. Convinced we bought contracts for all three appliances. We just had our first preventative maintenance visit. The tech was super nice and knowledgeable. However, he explained that these modern appliances do NOT need annual cleaning of the coils etc. Thus he just did a thorough visual checkover of each unit and gave suggestions for proper care. Great job but NOT what the salesman sold us. read more

Called Sears service to fix a leak in the front of my 2 yr old LG washer. First tech said it was splashing out a vent on the back, didn't need repair, and charged me $96. Immediately leaked out the front of the washer the next time I used it and the vent area in back was dry. Called for a second tech who said it was the fault of a particular hose but that the hose was out of production and he couldn't fix it cause he couldn't work with unauthorized parts. He actually recommended I go to the auto store, buy a hose that fit and fix it myself. At least the second tech didn't charge me anything for his visit. Called customer service and told them the story. Asked for a refund of the first $96 because the diagnosis was wrong and the problem still existed. Was told the diagnostic fee was not refundable, sorry. But, I said, the diagnosis was completely incorrect. Final response was, "That's our policy." No wonder these idiots are going out of business. I will never call these clowns again and suggest others stay away also. read more

It all started with our brand loyalty for Sears brand. Why not, Sears is one of the big and reliable name in Home Appliances retail. We bought our home 5 years ago and we bought all appliances from Sears, so that we have peace of mind. Next step as a home owner is to protect your home and have a great Home Warranty service company to take care of you, in case you any issues with appliances, heating and cooling. We had several options to choose from, however once again our brand loyalty kicked in and we choose Sears Home Warranty and decided to pay every month to Sears to take care of our households - (The biggest mistake we made, please don't make this mistake). All was good, until one chilly day in October our heating stopped working, boom, our Furness broke. I called sears and their very polite representatives answered my call and schedule a vendor company to visit us and diagnose problem and fix it. Two days passed by but no one showed up. I called back Sears and they schedule another company to come and look. Once again no one came or called me, so I called the vendor company to schedule appointment and vendor told me that they don't work with Sears any more since last year. This was time when I started to have bad feeling about my Furness getting fixed any time soon. I called back Sears and they schedule another vendor for me. Airforce one Heating Cooling Austin with very bad reviews on Yelp. Repair person Chris came to our home to diagnose the problem and, based on his skills I could guess he didn't know anything about Furness or Air Conditioning. Anyways, I was believing in Sears judgement to on picking up right vendor to do the job (Wrong believe) . I paid Chris $107 as deductible and he told me that circuit board on unit has gone bad and he will order it. Now we are in month of November and close to Thanksgiving more than a month since this started. Chilly weather is already hitting us now and with two young kids it became exceedingly difficult to survive without heating, so I bought couple heaters from Home Depot for temporary relief. After numerous calls to Sears and Airforce one AC company, finally Chris told us that he got the wrong part and he wanted me to take pictures of board and send it to him, which I did and again and started to wait. Thanksgiving past and I understood due to holiday season there may be delays. In first week of December Chris called me and told be that he received circuit board and he is coming to fix it. We all were super excited about our home getting heat back before Christmas. Chris came and went in attic to install new board and came out with disappointment. He told us "Sorry board was not the problem to begin with, actually it is motor" and I will go back and order motor. All our excitement turned into disappointment and fear of living in a freezing cold home again for not sure how long. Another week passed, and Chris didn't call or pickup phone, so I called Sears again. Sears followed up with Chris and told me that he doesn't want to get back to us and he lied to Sears that we are not keeping appointments. Not only that, Sears representative also squeezed rest of my hope by saying that it is my fault and they can't do anything anymore and closing case without resolution. We were terribly upset and angry. However, we couldn't wait any more after 3 months of freezing cold. Finally, I decided to give up on Sears Home warranty and I called a profession company Service Wizard with great Yelp Reviews, they came same day and told be Motor was bad indeed, and next day came and installed new motor and everything came back to normal. I am asking Sears to reimburse the money I paid to get heating fixed which they are completely denying it. Finally, I request you all reading this to never get into this Home Warranty Scam from Sears. I is not only wastage of your money but also cause for pain and frustration. To Sears: You still have good brand please don't damage it this way. We are very disappointment in you. Please reimburse our expense, because I have paid you for years and now it is time for you to pay back. read more

I will never use Sears again, which is sad b/c I've been a customer for decades. The company has completely gone downhill in the customer service department. My technician ordered a part for my dryer on Dec 4th and it never came. I called and called for almost a month and a half and no one could tell me where the part was -- only that is was "coming". I also waited around for hours for the tech to show up and no one ever came or called me. When I called to cancel the order and be reimbursed for the part and service I NEVER RECEIVED, I was transferred to FIVE different people who could barely communicate with me (where is their call center?). After half an hour on old on my tenth phone call, the lady disconnected me without completing the transaction. It's like they are trying to drive people insane. i would give negative stars if I could. I am so nostalgic for the "old" Sears that was reliable and personable. This company needs to go away completely now. read more

I was without a washer for over a month. I had so many issues with both technical support and customer support. They kept promising to have someone call me back in 24 hours. I am still waiting for all those calls. They told me that management doesn't talk to customers. They said they would schedule an appointment then they didnt show up. Turns out an appointment was never made. They did not fix the initial reason I called them out for. They kept stalling. Wouldn't order all the parts until I finally put my foot down. They said they would send me $50 for having to go to a laundromat and it was part of my service agreement. They said they would have someone call me back in 24 hours since I never received. Still waiting on that as well. Had to schedule service again since the initial problem I called them out for (which this has been an ongoing issue for the past 5 months) was not fixed and they couldn't test. This has been an ongoing nightmare. I used to think Sears was a good company but due to my recent experience I now feel otherwise. Waiting for yet another appointment for them to come out and check the same issue. read more

8 days to get someone out to repair my dryer is unacceptable. I could call 10 other business in town and have someone out in just a few days. No issue with the techs. read more

I don't want to give people negative reviews but I have to for this instance because I believe Sears could've helped me easily out of this mess but they just plainly refused to. For years my family have been a Sears loyal customer and had bought two refrigerators, a dishwasher, a range stove, washer and driers from them and even their 5 years extended warrantee. Unfortunately this time, my 37 days old washer happened to be the infamous recall from Samsung, and worse, it's a mid control so Samsung won't fix it and forces me to rebuy another model or brand, meaning I will have a completely mismatched washer and dryer since I thought it would be cool to buy black stainless color...not. I told Sears I'm willing to pay extra fees or buy a more expensive replacement model if they can help do an exchange on my dryer as well so I can have a matching set, but they refused me so fast and quick saying they have a strict policy for exchange only within 30 days NOT 37 days, even though it's not my fault that they sold me a troubling recalled unit and even have the nerve to blame me for not reading the news to be informed on my choices! Then I asked if I buy the exact same washer again from another vendor (cuz Sears don't sell it anymore) to replace my recalled washer, would they be able to carry over my 5 years extended warrantee, I got a flat NO on that too cuz it has to be sold by Sears for that to happen. Unbelievable!!! I will cancel all my 5 years extended warrantee with them (since their strict policy allow me to do so within a year, thank god it's only 37 days past). I planned to buy my parents a new washer and dryer from Sears as well for Christmas, but never again will I buy anything from them after seeing how they like to treat their loyal customers when there's trouble. They have officially lost a loyal Sears customer. Do not buy appliance from Sears unless you can be sure you will have 100% no issue with your unit PAST 30 days, because if you do have problems, you can be sure they will NOT be able to assist you even 1% if you go to them 31 days later. Goodbye Sears!!! read more

Awesome service repair! The technician was very experienced and fixed the problem with our dishwasher in less than 30 minutes. Wished I had used Sears Repair Service when my washing machine needed repair. read more

I was hesitant to purchase a fridge from Sears because of the reviews. I went with Sears because they had a lower price on a fridge my family was looking for. Customer service was good and friendly. Sears delivered on the delivery time they gave me. Delivery guys came in and found a way to get the fridge into the door without damaging anything. Overall I had a good experience from buying to the delivery of the fridge that was purchased. read more