Joseph kept us up to date with arrival time and CS text alerts were too. Joseph immediately diagnosed the service and completed within a timely fashion. We are very pleased with the Sears Appliance Repair Service -Olivers Hutto, TX read more

Had to come back a second time due to ordering a new part but it all worked out. Ice maker is fixed but making ice slowly even set on fast. Hope it catches up. read more

Very professional and helpful. Experienced and knowledgeable. Gave us good advice. Professional in appearance.

Arrived early. Was polite and professional even though my issue turned out to be a non issue it was worth the cost for a name I can trust

Donald was an excellent technician! He explained what he needed to and got the work done in a timely manner. We feel very lucky to have him to fix our stovetop. Nice, friendly person but very focused on getting our stovetop back in working condition. And he did! read more

Neal found the problem quickly. He was very personable and professional. Thank you for the repair call.

Mohammed was not very pleasant and immediately said he could not work on the mini split Lennox unit in the garage that I called in the service on and said he was here for the hvac unit. I informed him that I called in for the mini split but my hvac is making a squealing noise and he said what do you want me to work on. I said well you said you're not qualified to work on the mini split so see if you can figure out the noise? Explained to him he needs to be more polite. I wish for him to not come out to my property again. read more

I was amazed that they came within 24 hours of my request (especially during this time of year). The issue was with my Samsung range and the oven (and burners) not working. Lucky for me the board and was good-and it was something fairly simple. Dionysus was prompt and on time, very knowledgeable and fixed the issue. I was pleased with the service that was provided and should I have any issues in the future will call on Sears service again. Very pleased with what was accomplished today. Value for the service was reasonable-although could be better? But the job was completed quickly and effectively. read more

He was able to let me know right away what was wrong. Even gave me advice when picking a new washer that was needed. He was definitely a huge help! I'm so thankful it was him who came to my home. read more

Although we decided not to repair the Whirlpool dishwasher (it was cheaper to buy new) Frank gave us some great advice about what to buy to replace the kaput dishwasher. We asked for his guidance, since he has repaired many dishwashers. His recommendations went above and beyond, and we used his advice to purchase a new dishwasher. read more

I wrote directly to them for action/response, but received no acknowledgement. I used two separate e-mail addresses found in the Yelp reviews (searscares@searshc.com and searsservice@searshc.com). Approximately May 2018, we contracted with Sears Home Improvement for a bathroom remodeling project. We paid $7531.00. This was charged to our American Express on 5/7/2018. The staff did well and walked us through the project. About a year went by and we noted some mold in the seams at the bottom of the shower. We suspected it needed to be caulked and were surprised how soon we required maintenance on this since we were told it would be pretty much maintenance free. This mold continued about every quarter. We finally got fed up with it about 2-years ago and contacted Sears. They said the warranty was only good for a year. Seemed like lots of money to pay for something that lasted so little time. This last year we noted more mold build up and almost like a loose shower pan and wondered what was going on. We contacted a professional to come look at this. No surprise to find that we are having to redo the bathroom remodeling that Sears did for us. The corners were not sealed properly behind the back board. The mold got into the insulation and wood and rusted bolts. The liner used was torn. We will now pay more than what we originally paid Sears because the job was not done right the first time. It saddens me that SEARS as a whole was a store that there was no doubt through my childhood our parents made that are first choice in getting tools, appliances, toys, etc. Everyone wanted those craftsman tools cause they were guaranteed for life. The appliances were dependable and lasted for a very long time. When home remodeling was a choice, I elected to use Sears as it was backed by a name that had been around since my childhood. Never again - I would NOT recommend them. read more

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Came in, replaced the part in minutes. Best of all, so very nice, professional and careful.

Technician was very professional, helpful and polite. The repair was done. Very happy with the service.

The reason Sears Appliance Repair gets two stars is because of your way cool repair representative, John S., who showed up for the diagnosis and repair. But, Sears is 2 for 2, having cancelled/postponed both appointments and rescheduling. Plus, rescheduling sucks on Sears' part specifically because the window to make the appointment is 8am to 5pm. To have this window, AND THEN reschedule is unacceptable. And here's the kicker, the ice maker still sucks at doing its ONE JOB, that being to MAKE ICE! read more

On May 1, our semi-annual HVAC checkup discovered the fan motor needed a replacement and the tech turned off the unit. it took 23 days in Texas heat in May for Sears/Cinch to order and install the part. Such extensive delays on HVAC repairs have happened repeatedly during the time we've contracted with Sears /Cinch Home Services. It's nigh to impossible to talk with a real person to resolve issues. I literally spent hours working through the automated phone system trying to get help. The regular technician who tends to most of our HVAC service calls is knowledgeable and thorough. But, he had no authority to schedule our service call when he took it upon himself to check on our motor and found it had finally arrived. It took 8 days after arrival before Sears /Cinch scheduled the installation. read more

Excellent, professional and fast service. Happy he arrived with the part and was able to fix my ac during the first visit.

A very professional and personable technician ‍ he was very knowledgeable and efficient. took care of the job and advised me to consider insurance for the appliance. read more

Technician was excellent! Explained what was wrong with my stove. Also gave me tips on maintaining it. Found a less expensive part to fix it and saved me about half of the estimated cost. Robert had a great personality. Very personable and outgoing. read more

Nicolas was absolutely amazing! So friendly, nice & showed me exactly what was wrong with our washer. The world needs more people like him

Needed service on our range when the oven quit heating up. Scheduled online for service the next morning. Wow! Fantastic. Frank was here at the appointed time and quickly isolated the problem. However, Samsung no longer makes the part for my 10 year old range so we had to head to Costco for a newer model. Would definitely use this service again. read more

Very knowledgeable and polite took care of my issue. Very polite and undetectable to the task at hand I would recommend this tech to friends and family. Thank you. read more

Better than the best! The technicians had a difficult problem on their hands with a warranty issue defect issue from the factory where the clothes dryer manufactured. it took two visits and two different parts to get the machine fixed and it was done so thoroughly and quickly and efficiently. The technicians really knew their stuff. We happened upon this company merely by chance and will never use another. read more

Donald is the best service tech we have ever had with our Sears warranty program. Donald pointed out several things that no one else ever did. For instance, I had a lot of stuff piled up on my freezer, Donald told me (no one else ever mentioned it) that the sides (which were also too covered) and top is where the heat exchangers are and need to be free of obstruction. He also asked when we last had the dryer vent cleaned (never) and showed me the signs that it really needed to be done. He also is the only tech that removed the cover over the bottom of the refrigerator and vacuumed the coils under there. I would like to have Donald for any future warranty inspections! read more

Neal was very professional and knowledgeable. He exhibited exceptional customer service. Though my claim was denied, he communicated the insurance company's perspective in a manner that made the denial understandable in spite of my disappointment. He offered his professional opinion that I found helpful in moving forward to the best solution for my appliance issue. Big thank you to Representative Neal! read more

Herman showed up on time, he was very smart and well aware of what needed to be done was efficient and kind and did a great job..

the tech was excellent , the wait for the part was lengthy once he had the part everything went well

He was so kind, smart, easy to have in our home, and got the job done quickly. We had another technician from a different company come in to look at the dishwasher, and that person was the exact opposite. I felt like I could trust him 100%. Thank you!! read more

Nicholas was prompt, very professional and did a great job. I definitely would recommend him for any appliance repair.

The technician was fine, just doing what he is told. But the lack of ANYONE to talk to is very annoying. I understand paying people to pick up the phone costs money, but having EVERYTHING automated is ridiculous. If I'd had a choice I'd have not used them, but my home warranty company had them as a vendor. read more

Sears Home Services was quick to put me on their schedule and send a repairman over within a couple of days. Willie R was prompt, time-efficient, polite, and got it done. Thank you! read more

Lawnmower will not stay running. Technician failed to give me an estimate before servicing the mower. I had no idea of the charge until he VERBALLY told me what I owed. He took the mower to his truck and used an air compressor to clear a blockage in the gas tank. He did not remove the tank. He simply used the air compressor with it on the mower. Then he mowed an area in my yard, where he hit a stump, and the mower stopped running. Then it started, but he did not check for damage as I requested. The charge was $351.00 for blowing out the tank. I feel that was WAY over what it should have been. read more

The tech knew almost immediately what the problem was. Fixed it and was gone in well less than an hour.

My Kenmore refrigerator's compressor is still under a 10-year warranty. Indeed, that's the only reason I opted to pay for a Sears technician to diagnose the problem, expecting parts to be covered. Indeed, after 1 minute, I was told it was the linear compressor that needed to be replaced . However, I was provided with a quote for both parts and labor, with no warranty consideration. When I inquired about the manufacturer's warranty coverage for parts, I was told that I would need to call to submit a warranty claim request for the parts from Kenmore/Sears myself. However, no time was wasted in letting me know I could purchase a Sears warranty service to get a discounted rate on the repair for signing up for a costly monthly contract. When I called back, their solution was for me to pay for another service appointment. I asked them to contact the service technician who had completed the first appointment to sort things out. But they said that would not be possible. This whole ordeal makes no sense. It seems like they are playing games to delay honoring the warranty in hopes you'll give up. read more

Service technician was amazing. Really polite and courteous. Very knowledgably and respectful of our house and space. Would recommend him to anyone. Thanks. read more

The technician fixed the unit after several attempts by previous techs. This guy was determined and knowledgable.

On December 20, 2023 A&E Factory Service, came to our residence to diagnose a temperature control problem we are having with our kitchen oven. The technician pointed a temperature gauge at the open oven and stated that his temperature gauge was not functioning. He couldn't perform the service we needed as he was ill equipped to do anything whatsoever. He insisted that he had to charge us for his visit and did. He told us to buy an oven thermometer, and for us to check the oven's temperature ourselves, and then he left in a hurry. Displeased, I contacted Sears home service and reported the unsatisfactory service. The Sears representative scheduled a second repair visit for January 2 to finally perform the service. To our surprise, today, January 2, 2024j, the same repairman that came to our home. I immediately asked him if he had an operable temperature gauge. He said he didn't because he had just returned from the holidays, which I thought was irrelevant. He should have been fully equipped to perform the task we needed on both occasions. He then changed his tune and stated that he did have an operable temperature gauge in his truck. He proceeded to tell my wife and myself that he didn't want us to tell him how to perform his work and left in a huff without doing anything whatsoever to our oven. We have called our credit card company to cancel the charge made by the technician for his lack of performance. He doesn't have the technical skills he pretends to have, and neither does he have any inkling of customer service. We remain with a malfunctioning oven. We will never use A&E Factory Service again, and we will spread the word to family, neighbors, and friends about the unskilled employees of your company. read more

Repair of my refrigerator leak. Technician was polite and was on time. The unit was not fixed. Still leaking. Came back a second time. Unit is still leaking, even more now. Coils were not cleaned. Drain pan was checked for blockage. I've paid 496.00 for nothing. Pretty much a waste of my money. read more

3 visits, over $500 and then they suggested I buy a new dryer because it was still not fixed. The tech said there was no one I could talk to. He told me that there was not a human being in the company, that everything is computerized and he has never seen any person in the company. Gets his work orders electronically and his dispatcher is a computer. He said he has worked there 7 years and has never spoken to a live person, only the computer. This is a borderline scamming operation. There is no possible way to get to a live person, only a phone service that produces zero response from the computer run company. Run, don't walk, tell everyone you know about my experience. I am more than happy to talk to anyone who wants to know more about my experiences with this "Sears" "repair" "company" read more

Ricky has been to my house many times, and his work is exemplary every single time. He is always a gentleman, very respectful and nice and Extremely knowledgeable. He goes through everything that he's doing so we can understand. He's the best read more

HORRIBLE, UNPROFESSIONAL & ABSOLUTELY UNTRAINED TECHS. Don't allow them to touch your appliances. They sotta fix one thing and damage something else. Home Insurance Companies hire them cause they are probably cheap. If you are assigned them, ask them for a different service company but DO NOT allow them inside the house. read more