My Kenmore refrigerator's compressor is still under a 10-year warranty. Indeed, that's the only reason I opted to pay for a Sears technician to diagnose the problem, expecting parts to be covered. Indeed, after 1 minute, I was told it was the linear compressor that needed to be replaced . However, I was provided with a quote for both parts and labor, with no warranty consideration. When I inquired about the manufacturer's warranty coverage for parts, I was told that I would need to call to submit a warranty claim request for the parts from Kenmore/Sears myself. However, no time was wasted in letting me know I could purchase a Sears warranty service to get a discounted rate on the repair for signing up for a costly monthly contract. When I called back, their solution was for me to pay for another service appointment. I asked them to contact the service technician who had completed the first appointment to sort things out. But they said that would not be possible. This whole ordeal makes no sense. It seems like they are playing games to delay honoring the warranty in hopes you'll give up. read more

Service technician was amazing. Really polite and courteous. Very knowledgably and respectful of our house and space. Would recommend him to anyone. Thanks. read more

beandon was nice and did fix the issue but now we have leakage on the bottom. I'm not sure if he knew but I did report it after he left. read more

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Quality of service was great. He was prompt and gave me some quality suggestions about rinsing my dirty dishes before loading them into the dishwasher I was prerinsing with liquid dish washer soap and lead to cloudy glasses. read more

The technician fixed the unit after several attempts by previous techs. This guy was determined and knowledgable.

On December 20, 2023 A&E Factory Service, came to our residence to diagnose a temperature control problem we are having with our kitchen oven. The technician pointed a temperature gauge at the open oven and stated that his temperature gauge was not functioning. He couldn't perform the service we needed as he was ill equipped to do anything whatsoever. He insisted that he had to charge us for his visit and did. He told us to buy an oven thermometer, and for us to check the oven's temperature ourselves, and then he left in a hurry. Displeased, I contacted Sears home service and reported the unsatisfactory service. The Sears representative scheduled a second repair visit for January 2 to finally perform the service. To our surprise, today, January 2, 2024j, the same repairman that came to our home. I immediately asked him if he had an operable temperature gauge. He said he didn't because he had just returned from the holidays, which I thought was irrelevant. He should have been fully equipped to perform the task we needed on both occasions. He then changed his tune and stated that he did have an operable temperature gauge in his truck. He proceeded to tell my wife and myself that he didn't want us to tell him how to perform his work and left in a huff without doing anything whatsoever to our oven. We have called our credit card company to cancel the charge made by the technician for his lack of performance. He doesn't have the technical skills he pretends to have, and neither does he have any inkling of customer service. We remain with a malfunctioning oven. We will never use A&E Factory Service again, and we will spread the word to family, neighbors, and friends about the unskilled employees of your company. read more

Nicholas was prompt, very professional and did a great job. I definitely would recommend him for any appliance repair.

Sears Home Services was quick to put me on their schedule and send a repairman over within a couple of days. Willie R was prompt, time-efficient, polite, and got it done. Thank you! read more

The tech knew almost immediately what the problem was. Fixed it and was gone in well less than an hour.

Who is Sears Appliance Repair? Continue reading to find out. Called Sears Support they asked what the appliance was and what the issue was. I told them it's a Kenmore oven that stopped heating. they said it's a common issue with Kenmore and it would be $200-$250 for the repair. Technician came out quoted $500. I wasn't ready to pay that kind of money. Tried to sell additional insurance to bump the price to $290. Again turned his shady tactic down. I was looking for my $250 fix. They charged me a site visit fee of $109...LAME! Moral of my story - avoid Sears and avoid Kenmore. Don't believe me. Do a Google search and learn your own 1 1/2 star lesson. Watch out for the ol' bait and screw tactic. Sears say hi to Block Buster and Kmart when you make it to business purgatory. To all the Sears employees start looking for another job, the ship is sinking you can't afford to swim... Who is Sears Customer Support? Oversea phone support that will say they are escalating your complaint and basically send you to the next offshore team. Called India, Philippines, and Madrid. read more

Sears Appliance Repair - Sears improve or goodbye. - Appliances & Repair Near Me

3 visits, over $500 and then they suggested I buy a new dryer because it was still not fixed. The tech said there was no one I could talk to. He told me that there was not a human being in the company, that everything is computerized and he has never seen any person in the company. Gets his work orders electronically and his dispatcher is a computer. He said he has worked there 7 years and has never spoken to a live person, only the computer. This is a borderline scamming operation. There is no possible way to get to a live person, only a phone service that produces zero response from the computer run company. Run, don't walk, tell everyone you know about my experience. I am more than happy to talk to anyone who wants to know more about my experiences with this "Sears" "repair" "company" read more

Ricky S. did a great job helping us diagnose an issue with our fridge. He was very polite, friendly and professional the entire time. Thank you very much, Ricky! read more

HORRIBLE, UNPROFESSIONAL & ABSOLUTELY UNTRAINED TECHS. Don't allow them to touch your appliances. They sotta fix one thing and damage something else. Home Insurance Companies hire them cause they are probably cheap. If you are assigned them, ask them for a different service company but DO NOT allow them inside the house. read more

Very efficient and very friendly let me know ow what I was signing and when he will return.

Repair of my refrigerator leak. Technician was polite and was on time. The unit was not fixed. Still leaking. Came back a second time. Unit is still leaking, even more now. Coils were not cleaned. Drain pan was checked for blockage. I've paid 496.00 for nothing. Pretty much a waste of my money. read more

Ricky has been to my house many times, and his work is exemplary every single time. He is always a gentleman, very respectful and nice and Extremely knowledgeable. He goes through everything that he's doing so we can understand. He's the best read more

The service technician was very professional. He knew exactly what to do. He listened when I talked and explained when he needed to. Highly recommend him! Sears home warranty is lucky to have him. read more

A/C clogged drain pipe. We have Insurance through choice home warranty with 85.00$ copayment. I did make payment for this but was instructed to pay an additional $ 54.11 and paid it as well , I otherwise would not have received Service. I just don't understand the extra payment.The Serviceman explained something like cleaning material for the drain pipe.Shouldn't that have been part of my copayment? Suddenly I have a new Service date with Bryant on June 24 in my email.I never asked for this.Tried to stop it through Sears program but this is so cumbersome I would have to take several hours off work. No person to speak only Automation. read more

Highly experienced, polite, knowledgeable, unlike the first persp who reported no issue found and closed the ticket.

The technician was outstanding in his explanation of the problem and my options. He was very professional and clearly very knowledgeable.

Worse service ever. I would not choose this company after reading all the bad reviews. Unfortunately, I have no choice because my home warranty selected this company. The guy came and did some inspection on my stove, turning the knobs and then told me that it cannot be fixed because the model discontinued after he forced me to pay the deductible. He also tried to scam my home warranty company to pay him a couple of hundred of dollars for doing absolutely nothing and then sent multiple invoices to me and the home warranty company. What a scam! read more

Very cordial and professional No wasted time setting started and doing what was needed.

Didn't show up called back no response waiting on a call back or response on reason appointment got canceled

the worst service I have ever experience. could not get them to return any calls or update their online system. I repeatedly left message and tried to contact the. regarding my part and the schedule. in the end they canceled two appointments without notificatio. I would next recommend using this company for any repair. read more

Mark was very experienced. He was able to diagnose the problem right away. The guy they sent prior to him got it all wrong. Please don't send people that don't know what they are doing. It's a waste of money to order parts that weren't needed and I spent two weeks without a dryer. read more

Neal was very helpful, he knew exactly what needed to be done, and did it in a timely manner. He was also very informative.

Neal was informative and helpful. he quickly identified the issue and worked to resolve it

John was knowledgeable and helpful. I don't enjoy having repairmen in my home generally but he was a pleasant surprise and worked quickly!

Well, we thought the technician fixed the issue. After using it for a week, we noticed the top rack was still not getting cleaned properly. So on August 28th, I contacted Sears to schedule another technician visit. They refused to schedule an appointment saying that replacing the arm assemblies will fix the issue. I had already taken the assemblies off and assessed them prior to contacting Sears and knew that they were working properly and that there was an underlying issue. But I went ahead and let the agent order the parts and waited for them to come in. The next week (I believe it was September 3rd), one of the parts came in. It was the lower arm assembly which won't help with the upper rack at all. So I called Sears to see if I got all of the parts and they confirmed that only one of the two parts arrived and we were waiting for the middle arm assembly which was on back order. At this point, I said I wasn't going to wait for a back-order part to come in to find out that it's not going to fix the issue so I had them schedule and appointment for the technician to look at the dishwasher. The appointment was set for September 9th. On September 9th, the technician arrived right on time and low and behold it wasn't the arm assembly like I had told the phone agents. The technician had difficulties trying to figure out what is the issue. He knows that all parts have been replaced on the dishwasher except for the control panel and the main motherboard. He ended up ordering the control panel because he was able to make the upper arm assembly move with the admin settings on the motherboard. He then set an appointment for the soonest date which is October 1st! Almost a month later! On September 11th, I received a part at my doorstep which on the box and invoice says that it is a GE service machine control so I am thinking this is the part and maybe I can get a technician to come sooner than October 1st. I contact Sears and the part numbers don't match and the agent said that it's way too soon for the control panel to get to the house, so I am confused on how or why I had a control panel arrive at my house after knowing that the technician ordered a control panel to come to my house. I also don't know if the "right" control panel is going to make it to my house or not. The agent also refused to let me try and get a sooner appointment because I didn't have the "right" part. He said to wait 5-7 days for the "right" part to come in and then we can reschedule. This is where we are at right now. Waiting for another control panel (maybe) and waiting for the schedule appointment 3 weeks later. Right now we have had a non-working dishwasher for almost 3 months and looking like it may be another month before it's fixed....if it's even fixed. read more

I would not recommend using A&E Sears Services for repair needs. Everything is done online and the only time you are able to speak to a person is if you FINALLY find them on a social media platform. The technician that came to our house on 3 different occasions was very rude and condescending each time he came out. The service was finally completed after working through my Home Warranty and Sears for over 2 months. I am hoping we don't uncover more problems after this. read more

it's been a headache deluxe. I've got a home warranty with a different company. well I've been out of a refrigerator since Feb 8. I've paid for 2 service calls and now they're wanting to charge me for another service charge. totally ridiculous how do places stay in business. read more

Winfred did a great job! He worked quickly to get the new parts into my fridge and cleaned up everything after. He was courteous and friendly(and fast!) I appreciated that he was so knowledgeable, and also told me how to clean the coils under the front of the fridge(who knew I had to do that?) before and after he did it for me. Thanks, Winfred!!! read more

Very good service. Technician was knowledgeable, friendly and wanting to make sure it was working properly before leaving. If I need a technician again, I hope I get him. read more

Tech was great. No complaints about the house call. My only complaint is you make it virtually impossible to fine tune the window that the tech is going to arrive. Your website says to get better info do certain things and when you do them...you get no information other than 8-5. Once he was on the way this morning.....I was able to get better info and he called as well so the was good. but my suggestion is that you make it easier for people to try (I know you won't always be able to give a smaller window) to reduce the time they have to stay home waiting, Even a four hour window is better than an 8 hour. and 2 hour is even better read more

Winfred is pleasant and extremely professional. He figured out why the ice makers in the past weren't working in my refrigerator. I was very impressed with him and his work. read more

Very knowledgeable and experienced. He informed me of some things I could do to add to the life of my machine. And the work was done in a timely and professional manner. read more

Frank was not able to complete the repair, no fault of his. It just didn't work out. 5 stars for Frank and the team for their professionalism and kindness. read more

his work was great but choice warranty is loosing a customer. He gave us thr=e reason this part fails, "its plastic" and the dishwasher is 12 years old. but that is why we have insurance. read more

Very professional and knowledgeable courteous technician who did an excellent repair on my washing machine.

Richard was the technician who fixed my ice maker. He was the best! Professional, knowledgeable, courteous, and great at getting the job done quickly and efficiently! Great customer service!! read more