White people.... use caution. This sear is very racist toward white people. They will not check you out. I could have sworn I was not in America by the treatment and attitude by the female staff members. A black lady in the bra sections refused to ring me up. Then I went into another section and a Chinese lady refused to ring me up as well. White people be aware and welcome to the boycott of this place. I will NEVER do business with sears and differently not at this location. read more

I've never had a bad experience at this location. My review is provoked by my experience this past Sunday. After a horrible customer service encounter (sales associate practically yelling at me asking two associates for help) at Macy's a few minutes before I was already aggravated. The associate in the Sear's shoe dept, Sean I think, helped me phenomenally. The pair I wanted only had the sample of one foot available. He explained my options took me to the kiosk and helped me through the transaction to order the shoes directly to my house. He applied a coupon code (saved 10 dollars!) and walked half way across the store to pick up my printed coupon. He explained everything I needed to know for shipping and returns, and wished me a happy new year as he walked away. Very satisfied. read more

The worst customer service out of all retail stores. I was in the store 2 weeks ago and the cashier signed me up for their membership WITHOUT my consent. I called their store number this morning and the experience was unbelievable. They use the automated system to transfer callers different departments. Once I got transferred to the department, NO ONE PICK UP THE PHONE. I called them multiple times and selected different departments, but all I heard from the other end was the beeping sound. The beeping sound last about 20 seconds then the call got disconnected every time. I would give them negative rating if I can. read more

After a mishap with a delivered item that was supposed to arrive fully assembled and was missing parts, I called the Braintree store where it was purchased and spoke to Brian, their head of operations. He was great. Instead of having to wait for the missing parts from the manufacturer (would have taken weeks) he worked his magic to help me get what I needed in days. Not only that, but he helped me get my order fully assembled. Great experience with these guys. Not sure why there are so many negative reviews... They must have better management now. read more

have 1 star because i need to select something... or i would have put none. I am having a really tough time having Sears locate my Lawn mower that they are servicing. I dropped it off back in 621/15 and it is now 8/27/15 (that is correct over 2 months!!). Sears do not know where it is. I received a call on 8/20/15 stating "You mower is ready for pick-up at the location", that is all?!?! i have not clue where "the location' is, so i assumed that it was where i dropped it off. i went there to pick it up and everyone there was clueless. they told me that there is nothing they can do and there is no-one i can speak with, basically i was told sorry and good luck finding your lawn mower you gave us... Within the past month i tried calling several time the repair center and was receiving the closed message while business hours. I have also called the store department where i dropped it off and i was told that i will receive a call from a store manager to help resolve my issue, i NEVER received any calls. Finally got through to someone and they stated they will escalate to the people that delivered the mower to find out where it was delivered to. I will not purchase anything that requires service from Sears again!! read more

Not connected to owner or employee.During my last visit to Sears I was so impressed by 2 cashiers that I wanted to share. Yve and Elodia , hats off to you both for your smiles, professionalism, helpfulness,patience and caring. The line moved quickly but I never felt rushed. A dynamic duo .I'm so pleased I'm going a step further and calling to recommend that both be patted on the back or something even more grand. You both deserve to go far in the customer service industry. Thank you--Joan Brugger read more

I called this store and asked them to hold 2 tools for me and told them I was coming to get them the next day. I drove from providence ri, a 45 minute ride, to pick these up that next day (as I said I would). When I got there, the tools were nowhere to be found! There were none in the store! That is TERRIBLE customer service!!! read more

Never underestimate the ease, quality products, friendly helpful staff you consistently find at Sears. The prices are great and they have everything you need. There are Less lines and you'll leave with less garbage than those nasty Walmart and Target Stores. read more

I very rarely go here, but wanted to give it a shot. It was 8:45PM, and I had a number of items from Lands End ( I was surprised I was about make a significant purchase here). Went to checkout, they send me to Lands End...fine....two associates were doing paperwork at the Lands End checkout, they said they had closed the register and to go back to the one I had just come from. I said fine, dropped all of my purchases and left. Is this place a store, or just an employment agency? Don't bother going here....the associates can't be bothered with customers. read more

I attempted to purchase a phone from them. It said on 5 in stock on their website,and I verified it via phone before I got to the store. Anyways, After arriving at store,they tell me that they can't locate the product in the store and that it would have to be specially ordered. Well, 3 days later, I received a phone,but it was the wrong one(different model number). I was very upset so I called Sears online center and they told me that they double checked the stock at this Braintree store,showing 5 available. I called the store before I left to confirm and the salesman tells me that they have NONE in stock.I called back 3 times specifically requesting to speak to the manager,but was put on hold endlessly. I tried 3 different times to reach him/her, then gave up. What kind of store/assistant manger won't pick up the phone? As a result, I am returning the phone for a refund,and decided to buy it at BESt BUy. I will never buy anything from this store again. I might even cancel my Sears store credit card. read more

NEVER IN A MILLION YEARS WOULD I EVER SHOP AT SEARS AGAIN! The Sunday before Thanksgiving we were interested in purchasing a gas stove. The employee told us that it would arrive on Friday. We returned the next day, Monday, and purchased the stove (over $1,000) and it would be delivered by a third party and they would contact us the following day to set up and appointment. The third party didn't contact us for TWO WEEKS. When we contacted Sears about the problem, they told us "well if you're not happy with your purchase, too bad" and hung up. Fast forward to January 2017 and the stove is FINALLY delivered, BUT WITH A BROKEN LIGHT BULB! Which took another two weeks to have installed. This process with Sears took over two months and they would not return calls and when they did answer, they promised a refund which we have yet to receive IN THE MIDDLE OF MARCH! Never would I ever recommend Sears, or even consider them as an option again. I suddenly don't wonder why they are going out of business slowly! Not a single person who we spoke to was helpful, and they all had a cocky attitude because they are such a big company. Keep up that attitude and soon enough, no one will want to shop at Sears and they will be completely out of buisness and I cannot say that I will feel bad! The only reason I even rated this place 1 star is because I cannot save this post with 0 stars, not because Sears deserves even 1 star. NEVER AGAIN! read more

Purchased a new washer/dryer recently. The service at Sears was quick & efficient, even on tax free weekend. Nice people. However, the folks they outsource to deliver/install the units are terrible. They fried the breakers on my circuit panel, and explained to me that it was a faulty dryer. I had a electrician fix their mess, and the dryer works fine. Now trying to get compensated for the electrical work, and Sears has completely washed their hands of the transaction, and I'm left trying to get a claim through some independent delivery group. Still trying over a month later. I paid Sears for the service, so one would expect Sears to follow through on the service. Not so, in this case. So, I can not recommend using Sears for large appliance purchases. read more

Saturday night (3-1-14) I was at the MA South Shore Plaza Sears store to buy shoes. I found what I was looking for, but the hard part was trying to pay. On the first floor two woman (looked like dept managers) were chatting, so I asked where to pay. They said over there. I went to the register and ONE girl was running register with FIVE people waiting and one woman paying for about 20 items, so big holdup. Another employee was with her but she was spending her time filling boxes of cloths hangers, even though a big line was forming, she didn;t seem to care. After about 15 minutes waiting in a stagnant line I gave uo and walked pass the two managers who were still talking. I mentioned to them the line and customers waiting and one of them said there are "other registers in the store including the second floor". WOW! I thought, no thought occurred to her that maybe she should help or get help. But she expects customers to trek through the store looking for active cash registers. My immediate thought, "no wonder Sears appears to be on the verge of extinction". With incompetence this outrageous, going out of business is exactly the expected repercussions. So, I called the store to speak to the general manager, but spoke to a man who was an assistant general manager. He response was, "if it makes you feel any better, the woman you spoke to is her last day (or week), we are in the process of replacing staff"... Not the response I was expecting from a general manager. Meanwhile, I went online to leave a review and noticed the top online review site Yelp, Sears in Braintree has a TWO Star rating, can't get much worse than that. Hence, I guess I am not the only victim of Sears incompetent customer service. My rating/review will not help much but will hopefully warn other potential shoppers to stay clear of sears in the Boston area.. I never bought the boots, I instead got them on Amazon. And ironically I had planned to have my brakes changed at my Sears on Monday for about $900. Not anymore. read more

I recently bought a grill from Sears and only used it 3 times before it caught on fire and almost set my deck on fire. The hose inside the grill melted and everything went up in flames. I tried reaching out to Sears and have not heard anything back from a manager. Talk about very scary, my children as well as myself thought we were going to have a look cookout but instead we the scare of our life. This grill definitely needs to be on the recall list as one of the customer service reps explained to me when I called to speak with a manager. read more

I have had the WORST experience with Sears in Braintree. My husband ordered a new stove, patio set and gas grill for our home in Plymouth, MA for the Memorial Day weekend. We specifically, asked the sales person if they would be able to deliver the products in time for our cookout ( invited guests = 35) that we had planned for the holiday weekend. We were told YES they checked the availability dates and the products would be delivered on Saturday, May 28th. Plenty of time to get things ready for the party on the 30th - NOPE. We received a voice message on Friday, the day prior to delivery, that the appliance we ordered was delayed. When I called to confirm with the Delivery Center (located in Asia and Malayssia mind you nd was of no hellp at all ), I was told that not only was my new stove delayed but our patio set and gas grill were also being delayed. Keep in mind the patio set and grill were available but SEARS made a decision, without consulting with us, to delay them as well. NO STOVE, NO PATIO SET, NO GAS GRILL. After speaking with the store manager Corey for more than 45 mins he assured me that he had escalated my matter to Customer Relations and I would receive a call from the Escalations Department within 12-24 hours. Well today is June 2nd and STILL NO CALL!. On May 31st I called after being transferred 3 times, laughed at and hung up on by a woman named Norma, I finally was able to speak to the store manager Norel. After a very lengthy conversation of having to repeat my self many times with no regard to customer service, she said " oh sorry nothing I can do, how about a 15% discount" _ SERIOUSLY!! After I had to go out and purchase new seating, a grill and run around to accommodate my guests because SEARS made the decision to not hold to their promise and provide exceptionally BAD CUSTOMER SERVICE. Oh by the way, Norel did tell me she would give my information for the DISTRICT MANAGER to call me ans guess what, yes you guessed it - no call. Today I left another message for Norel and have yet to receive anything. I am disgusted and applauded that a company as big as Sears would treat their customers this way nd would expect them to make this right. read more

Sears braintree plaza- Almost impossible to find an employee here and when you do it's a 50/50 chance that they will be rude and not helpful! We went there for work boots this past saturday. Needed a size from in back and there wasnt 1 employee around. After hunting down a woman that worked there we finally got the boots we needed (the woman was very helpful and quick once we found her). Check out was a joke! The register on the 2nd floor by parking lot was 15 people deep. We walked to the next one on the 2nd floor, only 3 people in line BUT after waiting for 2 of the 3 customers in front of us to pay the RUDE woman employee says with a big attitude "im done, im closing my register now, you can wait for someone to come open another one. Really?? Ok if you have to leave fine but you should have told the people in line before they waited, bad customer service! Us and the person in front of us waited. After about 5 minutes and nobody showed up we went to look for another register. The other one was still very long, lands end register said they cant ring sears purchases (that i can understand), saw an employee behind the jewelry counter.... she said she cant ring anything up but jewelry. I tried explaining that we have been looking for a place to checkout for over 20 minutes but she didnt care. We finally went downstairs to the tool department. The man there was great! He was pleasant and had a good sense of humor, only 1 person in front of us. While we were checking out the person that was still waiting upstairs for someone to show up and open a register ended up behind us in line, no one ever came to open another register! read more

This is a review of Sears home delivery. We ordered a washer and dryer to be delivered Labor Day weekend. And I won't waste my time going into detail about how bad the online ordering system is, with notifications that the order didn't go through and was cancelled, then oh wait the order did go through, and never receiving email confirmation of delivery date. But the delivery system they have is awful. They're not Sears, they just use local deliverers whose one goal is to get the merchandise off the truck as quickly as possible and get to their next assignment. So all they did was plug in the dryer, and told us they couldn't install the washer because we had rusty faucets. They had not knowledge or experience of what to do, so we had to call a plumber (who said he's so tired of how often Sears deliveries have this happen, where they have inexperienced people installing appliances.) The delivery guy said the tubing we bought for the vent was too short. Did he have a longer piece? No of course because he wasn't Sears! And has Sears called in the past week to ask how the delivery experience was? Nope, they go their money. Well they won't get our money again. read more

Sears has hired Border Transport out of Westwood. This is the absolute worst company I have ever dealt with in my life. I am now on my 11th hour waiting for this company, who are a transport company for Sears. My item was delivered 8/24 and not assembled as it was supposed to be. They ended up rescheduling for 9/2/16 b/w 700a and 900a. I received a call and spoke with JOE of Border Transfer on 9/2/16 8a, who I will add is should never be able to have a job the requires public interaction, they REFUSED to come to my home as the did not want to sit in traffic!!! What???? I will add I screenshotted gps from my home to Govt Center Boston every 1/2 hour for 2 hours starting at 815a and there was absolutely NO traffic on 9/2/16. On to today 9/3/16 when they were supposed to be here b/w 9-11a. Not only did they never show up, it is now 3pm and I was told this Joe would call me back, he never did but has now entered that I wasn't home at 1115am (my husband was outside doing yard work all am, there was 3 of us here and the front door was open) I never received on phone call from JOE. Now I have to wait for 9/8 for them to come pick up the item because I now longer want it if this is the type of service Border Transfer provides for Sears. read more