Attempted to get quote from them to add a sliding screen door. They quoted to the quickest, easiest thing and the first proposal would have left a gap against my existing glass door. Then they asked me to pay 100% up front so I couldn't ensure they did it correctly. If you want something done right without cutting corners, I would look somewhere else. read more

The two Screens & Things installers arrived on time and were friendly, courteous, and professional. They answered all my questions, many of which were probably dumb, with patience. After the installation, which went smoothly, they cleaned up the wood and metal shavings and took all the trash with them. A very pleasant experience these days. George Briggles read more

Not a huge long review but I've used them twice now and they were great. Incredibly fast. Quality work. Special parts. Great service and a good price. Would definitely use them again read more

We've used Screens & Things a couple of times for two different jobs; replacing our flimsy sliding screen door and installing a security screen door on our front door entrance. Their website is easy to navigate through and that's where I submitted my initial inquiry/quote for services. Response time was pretty quick; within a couple of business days and they scheduled a technician to come out to measure as our doors were custom sizes. Fabrication, scheduling and installation in total took somewhere between 4 - 6 weeks for both jobs and I believe a 50% deposit was required for large orders over $1,000. Scheduling for install was within a 4 hour window and I was called a couple weeks in advance for our sliding screen door. There was a schedule opening for our front door install due to a last minute schedule cancellation so they came out the very next day! The installation techs are quick and efficient. Bottom line is they do the work right which is why we decided to go with Screens & Things. Any balance due is cured once installation is complete. The techs took the time to explain any additional work that needs to be done in the event that a build out is necessary and they cleaned the area of any dust at the end of the job. I did most of my communication via email and customer service was great for the most part when I did receive timely responses. No issues when you call however as someone always answered in the main office. All in all, we're satisfied with the work that was done for us and the products are really good quality that is durable to last compared to what we had or other products we looked at possibly getting. Highly recommended if you want professional installation for screened products. read more

Screens & Things - Windows Installation Near Me - Honolulu, Hawaii

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We are delighted with the new glass that Wayne and Kaleo installed into our lanai door. The old glass wass 44 years old, original to the building, and was streaked and uncleanable. They installed the new glass quickly and expertly, and the sparkling large pane makes such a difference in our apartment. Thanks very much to Wayne and Kaleo, and to Jaydi, who did the scheduling for us. We highly recommend Screens & Things for their professionalism, expert installation, and attention to our order. read more

This company installed new windows back in 2021 but got the order wrong so one window was not repaired. Been trying since then to get it replaced, have called these guys 3 times and each time they said they would call me back. Still waiting on a call back. The repaired windows are fine so when they actually call back to schedule a job, it seems like there service is good, it's just getting a call back that seems difficult. read more

This rating is just based on Randy coming out for an estimate!!!! What a nice guy!!!!!! I hope he comes out for the install! Please stay tuned for an updated review based on the installation. [UPDATE] The install is complete and we absolutely love the work Randy and his teammate did. Very clean craftsmanship and the Malama Door is absolutely beautiful. I will definitely recommend this company to everyone!!!! Thank you again! We love the door! read more

Mahalo to Mike Lum and everyone at Screens and Things for making our entry way look so beautiful! From the initial estimate to the follow up call when the job was done...customer service was top notch!!! Will definitely be a return customer when I change out or picture windows!!! read more

Screens & Things - Security screen door - Windows Installation Near Me - Honolulu, Hawaii

Wayne and Jeremiah came to my place within the stated time and simply popped the screens right in. Even showed me how to do it. The screens are excellent quality. My windows suck, but the screens are custom made and fitted. Fitted well. You know, I know Screens and Things has all the supplies you need to make your own screens, but sometimes when you don't have the means to do it and you want it done right the first time, the price is worth it. And they came to me. Everybody from my first visit, estimate(I'm sorry forgot your name), second visit (nice friendly female, (kind of tomboyish, excellent customer service and knew her stuff and could answer all my questions), Christopher, as well as Wayne and Jeremiah were professional, personable (Aloha), efficient. Excellent employees make the experience a little easier for first timers like me. And for regulars! And, maybe it's a great company to work for. I didn't have to come in, but sometimes face to face interaction is better than all electronic and over the phone. After all my heartache and fuss over the past couple months, when I got to work I told my coworkers that my screens were the best $350 dollars I've spent since the year began. What a way to start the day! Thank you Screens and Things! Oh and of course they not only do screens. They do other things like sliding closet doors, shower doors, etc. read more

I came on just after lunch so about 12:45 to replace 2 screens Didn't get out until 45 minutes later. Maybe about 10 min waiting for one customer. All told I thought It took a long time just to measure 2 screens. However, I'm sure a thorough measurement. 3x and coworker confirmation Another time means for perfect fit. So don't plan on just dropping off and leave. read more

Screens & Things - Small break fix yourself - Windows Installation Near Me - Honolulu, Hawaii

This company is the best! I needed two sliding screen doors replaced. I called for an estimate and after describing what I wanted, I decided the price was a little high. So, I called around, did some research, and finally did choose Screens & Things because of the high ratings on Yelp and people's recommendations. Good communication is very important to me and the company was very good at returning calls and sending emails. They kept me updated on their arrivals and would give me the information I needed and answered whatever questions I had. Firstly, they sent an agent out to do the measuring and he was very nice, professional, and fast. Then only about one or two weeks later, my screens were ready and were installed. The agents who installed them were so friendly, efficient, accurate, and professional. They were also very mindful of my time and convenience. The work was done quickly and the installation was spot on. They also guaranteed their product and said to call them if anything went wrong. So, now I have two beautiful new sliding screen doors that operate smoothly and efficiently. Thank you, Screens & Things! You guys are the BEST! read more

I'm updating my review for the second time. The first was a single star, then I gave them three for finally responding. Now I have increased to 4 stars because the General Manager was assigned to my "case" and my order has been filled thanks to a deal he made with a larger customer. Frank went out of his way to get my issues resolved and my order in hand. It took a terrible review to get a response, but once my concerns were in front of them, they worked to resolve them. read more

The team did a good job. The workmanship is to a high standard and it's a quality product. They got the first round of measurements incorrect, but they made sure they came back to get it right and we're very happy with the product. read more

I just had a "Malama" security screen door installed on my unit and couldn't be happier!! It's such a relief to finally have a durable security door, unlike the steel door I had previously from a big-box hardware store that rusted out within a year. I definitely paid more for my Malama, but at least I know I won't have to worry about any rust or un-neccesary maintenance, yet can have security and airflow!! Customer service was extremely knowledgeable and their technicians were as well. My door did take a few weeks to come in because it was a "special size", but it was well worth the wait. THANK YOU SCREENS & THINGS!! I'll definitely use them the next time I'm in the market for screens or glass. read more

Screens & Things - My new Malama security door with my precious pea :) - Windows Installation Near Me - Honolulu, Hawaii

I recently decided to have the screens in my condo replaced and called screens and things to see if they would be able to to this for me. The person that took my call was very pleasant and told me to just bring my frames in. When I took the frames in, I was very impressed with the service, price and, turnaround time. I got my screens back in less than a week at a great price with very good work. Thank you Screens & Things! read more

My husband and I were referred to Screens & Things by a coworker who also owns a rental property and also manages properties and we are so happy he did. It can be difficult to find reliable, quality vendors in Hawaii who are willing to work on a smaller scale (many of the more prominently advertised local businesses are larger-scale, commercially-oriented and very pricey in order to compete with chains like Home Depot and Lowes; they won't take on a project that is not large scale). Screens & Things is a local business with a personal touch. They do an awesome job and deliver a quality product. Before finding S&T I was making and installing my own replacement screens. They were okay but, as everyone knows, here in the islands the salty air and dust erodes things quickly -especially anything with a rough/raw edges (like "do-it-yourself" screens cut from your standard metal frame from the hardware store). I like the upgraded options and professional finish of S&T's products (such a the better vue screen). Another perk: installation. That is such a time saver and just great service!! I highly recommend! read more

Screens & Things - You can barely tell there's a screen there! - Windows Installation Near Me - Honolulu, Hawaii

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Screens and Things is a Hawaiian owned business that has stood the test of time. They have the best quality and craftsmanship on the island. The owners have lots of integrity, generous, and extremely knowledgeable. The installers are second to none and will make sure the job is done right. Highly recommend. read more

Mike & Anne are # 1 needed customized screens made for my rental unit sent specs and pictures & they were ready in 3 days....Talk about EXCELLENT Service and the sweetest people Ever!!!! It's refreshing today to see companies that truly care! I do my best to shop Locally & buy Hawaii first. Thank you Mike & Anne You got a customer for life... my review You Got To try this company for any thing from replacing a screen to remodeling your house you will never go anywhere else!!! Stacy Kanetake's read more

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First let me say everything from the service to quality so far is 5 stars. The only reason it's a four is because it was so expensive. Since the door was custom made, I waited about 6 weeks or so from order to installation. I love my new door and feel safe now being able to lock my screen and still have a breeze! read more

Screens & Things - New door!!! - Windows Installation Near Me - Honolulu, Hawaii

If you need anything for sliding windows, shower/bath doors or screens this is the place. There is sufficient parking, a very helpful staff, plenty of parts on site to fabricate or repair whatever you may have, and prices are reasonable. I needed to have the latch replaced on a screen door, arriving unannounced. They had a new latch installed within 20 minutes and the price was within reason. read more

So I broke this little mirror at my work place, I dropped it and it shattered into a lot of pieces. The owner told me to shop around and see if anyone could make us a new mirror. I called this place and another in Kalihi. The other company quoted me $60. Screens and things quoted me $40 (over the phone with my measurements). On Thurs I came in to have them look at the wooden frame the mirror was in but when I came in the mirror guy wasn't there. Tanya helped me and said I could leave the frame and they'll get me an exact quote. She called me later and got me a quote of $20 and the item was in stock and that they could have it ready in a few hours. I couldn't rush back before they closed so she said she'll put a note for their Friday morning employees about my project and e-mailed me an invoice so that I could bring it in and they can pull up my info. So on Friday I came and picked up the mirror which they put into the frame for me. :) Tanya is super nice and such a hard worker. She went above and beyond and I was impressed by this company due to her. I've called them before for a different project and ended up going to Akamai Glass because the reception I spoke to back then was super rude and never did call back with quotes! If you do need estimates or someone to help with your projects def ask for Tanya! read more

Love our new sliding screen door with the pet-proof screen and the dog door. The dog uses the door ok, but the cats (being cats) won't use it because it's opaque and heavy. The quality is TOP NOTCH, and we got exactly what we asked for. We also have lazy spoiled cats, but we didn't get them from Screens & Things. read more

Currently getting my mirror on my closet door repaired by them. Two times, today being the second time, I was supposed to have it delivered and both times they brought my closet door with cracks in the mirror. All they had on the closet door were cardboard covering the corners. NOTHING was covering the mirror itself to protect it during transportation. You'd think because it's a mirror they would cover it up with a bunch of padding, so it arrives in good condition, but I guess not. Not to mention, I live in an apartment on the 40th floor and they will not deliver it upstairs to my place. My closet door is definitely not small or light to carry. I would not recommend this company, especially if you're dealing with mirrors. read more

I'm an interior designer. Thus far, I've used Screens and Things for the following: Removal, repair and Installation of window blinds Purchase and installation of new window blinds Purchase and installation of a glass shower. Purchase, Fabrication, and Installation of a glass dining table top. I have no complaints. Very professional. Responded quickly. Everything was done to the satisfaction of the client in a good timeframe. read more

Installed security screens and blackout shades in our bedroom. Looks really nice and the shade color and look is pretty professional. I think they said usually more radiologists install this in their office rather than people at home. I like how dark it gets b/c I need to sleep odd hours and also at night we face the street. the shade color and look itself is quite nice but the chain that rolls it up and down looks and feels a bit budget and flimsy. There was the option to get it motorized but it was already quite expensive to begin with. Seems like there should be a slicker looking non-motorized mechanism to roll it up and down. Also when we bring the screen all the way down it wrinkles a bit on one side, prolly b/c our floor tile might be a little uneven. That is pretty minor. The security screens also look nice. The two guys that came to install were friendly and nice. The installation took quite a bit of time - our quoted time frame was between 10-1 and it was more like 11-4 but I appreciated their effort. We had no problems with people getting back to us when we made our initial inquiries. Very responsive by email which we appreciated. I think the price is expensive but you get what you pay for; looks much nicer than our previous shades from budget blinds. read more

Excellent service and professional. Awesome job. Installation was on point. Recommend using this company for any screening. Windows, doors, ... read more

Nice guys who treat clients with respect. They sell a little bit of everything to fix your existing windows & screens or replace with new ones. Great prices on tradewind jalousies with the newer wider blades. read more

I had a appointment scheduled for August 5th 2021 Thursday and spoke to a gentleman and told him about my condominium requirements for a aluminum window frame with sliding windows which I wished to replace my old jalousies window, he seems nice ,Later on about 2 days later on Friday July 30th Friday I get a call about and earlier appointment due to someone canceling their time so I was told that they would come the next day Saturday the 31st at 9:15 am to 10:30 am and I told that person they must come before 12:15 as I have to go to work so I waited and waited ,I get no phone call or text that they would be late so by 12: 20 I had to leave and while l am leaving out the door this guy shows up , such rude people , I will not do business with them No apology or anything,What kind of business does that . Eric read more

I had a difficult time finding someone to make a new screen frame for us on short notice. After calling around and being declined because we only had one screen frame to be made, I called Screens & Things. They gladly welcomed my request and said they could complete the job in 1 day. I went down to their shop in Mapunapuna to give them my bent frame. As promised, my new screen was ready for pickup next day. Would not hesitate to recommend this company. read more

I needed a new sliding screen door , and found Screens & Things on yelp I called them and was helped by Tatiana, she set me up with measuring appointment, the guy came to measure , then she emailed me the proposal. Next couple of days the door and the installer showed up and put it in. Very good customer service, very convenient, excellent product and workmanship. I have the making more screens for my condo. read more

Love this company! Our sliding glass door was getting warped and the rollers weren't functioning. Got an estimate from other companies who said they don't repair doors that they didn't install and that we'd have to install a whole new door and side panels, which would've cost an arm and a leg. Our neighbor recommended we contact Screens & Things. We called and they sent Wayne right away to do an estimate. Due to his experience, he knew he could fix our door. He even worked to squeeze us in as soon as possible to ensure we had a safe functioning glass door. In no time, they had our door fixed, and it cost way less than a new installation. They are very experienced, reliable, and thorough, and have amazing customer service. I especially appreciate that they cared about us and treated us as if we were family. We highly recommend them! read more

Inconsistent service....a couple years ago I had used Screens and Things to replace a bathroom window and they were (then) attentive, responsive, and quick. Two months ago, I needed a whole new sliding screen door, and replacement on two louvre window operators. I called them back..... Very good service getting an estimator to come in. His was name Robert. When he came over, he was completely unfriendly and resistant helping us at first but slowly warmed up. He did not want to look at the other jobs we needed done but seemed to be in a rush. Because the frame in the screen door had broken, we had duct taped it. He took it off to measure the frame and retaped it partially (left a lot of gaps and left the door falling off). We didn't know till after he left our home. Five minutes after he left, we called to complain and the company said they would have him call us back. He called back but said he was too far away and it would be awhile before he returned. We said to forget it and that we would retape the door ourselves. With the estimate they said that they would get back to us within 30 days after receiving a 50% down payment. This was June 23rd when they cleared my deposit. I called them on July 25th to see what was happening as no one followed up at all. No apologies but they then made the appointment for an install saying they would contact me two days before installation....never happened. They called the day before installation saying 8:30am. We made arrangements to meet them at 8:30. The installer called at 8:15 - 8:20 saying they would be there at 9:30. I said "what happened to the 8:30 schedule?" He said politely, "I'm not the one making schedules." When the installer did come, he knew his job and was quick and efficient, helping us out with questions and even putting in an extra screw to address a small concern we had. He was great, both polite and respectful. He did discover that the estimator had incorrectly quoted us on a product and repair that had no parts available. .......While Screens and Things has a great field workers, watch out and make sure their estimators and office staff follow up. It just felt the office's attitude and even the estimator's attitude is one of indifference once they get their downpayment. read more

Was recommended to go to screens and things by my building manager. I submitted a request online and was later called to go over/review my request (standard procedure for Screens and Things). Over the phone had great customer service. When I went in store to pick up an item, the person who helped me did not want to refer to the file I had created online/over the phone. As we were talking, I asked if he could look at the file I created since I believed it had all the information he was looking for (photos, part name/number, etc). He ignored me the first time but when I brought it up again he sarcastically responded with "oh are you trying to say your file has pertinent information that you think can help?" We'll eventually he just asked for my building name and told me the part I was looking for was somewhere on "that wall." My encounters with other staff have been a hit or miss as well. Overall I'd recommend working on their customer service aspect as I'm a little hesitant to go back despite being able to find what I needed. I do like their website and the service I received over the phone was good. It was just the in-person service that left a subpar impression (went in 2 days on separate occasions). read more

So far not very impressed with Screens & Things service. I met with Robert Kincaid at their Beretania street location inquiring about a shower door. I was told to call to schedule for someone to come out and measure for a shower door and give me an estimate. I tried called three times over two and a half days with no response. I finally get a call back and we schedule a day but Robert can only give me PM as a time. I say okay and adjust my work schedule. Two days before the appointment I get a call saying they will be at my house between 11am and 1pm. I wonder when 11 am became the new pm. I tried to explain that I might be late, they would not listen and just kept repeating your time is 11am to 1pm. We will see what happens. I will be updating this review after I meet with the estimator. Hopefully he doesn't arrive too early. 8-12-15 Update today I received a call from Robert Kincaid regarding my concerns that I posted yesterday. I have to give him 2 stars for being very responsive to Yelps reviews. Robert changed my estimation time from 11-1pm to 2-4pm at least I don't have to worry about not being home. Robert also asked about my problem contacting someone to get a appointment. He was very concerned and apologitic. He wanted to know what phone number I was calling and who. When I told him it was his phone number and he was the one I left messages for he became a little defensive stating that he schedules people in the showroom when they come in. Which is something he did not do. Robert lastly asked me change my review, I can't do this I am only telling the truth I think Robert is the one making up stories I really feel like Robert is trying to cover things up so his boss doesn't find out what's going on. If you go to Screens & Things please don't deal with Robert. I will be updating when I meet the estimator tomorrow. 8-13-15 The estimators Sam and his partner came at 3:15pm. They were very professional and quick. They also gave me a very good suggestion on finishes which I took. Thanks. 5 stars to these guys. 8-14-15 I received a call from Jim Camacho. He had my estimate already. He emailed over two proposals containing two different options. Proposals were very well done and clear. He also gave me the heads up that he would be out of the office until Tuesday because of the BIA show this weekend. Thank you. 5 stars to Jim for being professional timely. Will write more if I decided to use these guys. read more

Been over two weeks still haven't heard back from them. A woman was supposed to call me back about my quotes. Still no calls. I guess her lunch break goes on for days. Never will I ever waste my time with these people! Wish I could give 0 star!! read more

Ordered three safety screens, three all weather louvre & two safety screen doors. Cost 8,000 took over four months from order to finish, for the money the safety screen looks great but only one weak looking lock that came with it nothing safety about it.cost 2,000 each.Windows I'm happy with it. As far as customer service poor ratings never let's you know how my orders coming along & when scheduling work order makes me wait half a day waiting for workers to start sad. Suggestion up grade your locking mechanism from one deadbolt to two.lots of room for burglar to pry open kawili door. read more

I have used screens and things before and they are usually helpful and reliable. However, this time they were neither. They wasted several hours of my time by giving me inaccurate information. Never returned or confirmed my emails with the information. I had to call several times throughout several days asking if they received it and if they need more information and just ran me in circles. I always knew they were not the cheapest but they were nice and reliable, NOT anymore . read more

Ordered a replacement sliding screen door with pet screen. A Fri install was scheduled and they were inflexible with the time. When they did arrive on Fri the pet screen was not installed. Needed to take back to shop and promised install on Sat. No call and was told there was a "miscommunication" and it was scheduled for the Mon. On Mon no call and was told that it would now be on Tue! The install took approx 15 minutes. Do not trust appointment time or service that is promised to you. Be prepared to contact to confirm appointment days and times otherwise there may be a "miscommunication". read more

This company has a 50% NONREFUNDABLE deposit policy. Be sure and look at your charge receipt and invoice very carefully.

We had a screen door that was severly bent and Screens & Things came to the rescue! The staff was extremely friendly, helpful and very efficient. We needed the screen door within days due to an event that was happening that week and Screens & Things put a rush job on it and had to us in plenty of time. When two of the staff came to install the screen, they were very friendly and quick! So much so that we are having them do more work for us with replacing some window screens. Also, the screen was good quality and strudy. I would highly recommend Screen & Things, they are AWESOME!!! read more