Big Mahalo to Kiana and the entire team at Ohana Screen Master for fixing all of the jalousie windows in our kitchen! We have an aging house with old jalousie windows and over time they have begun to have issues. After getting outrageous estimates from local vendors eager to replace our windows with brand new ones, we found Ohana Screen Master on Yelp. I'm SO GLAD we contacted them to help us! After a brief inspection they gave us an estimate that was more than reasonable, and they were able to fix the jalousies using the existing hardware. In a short amount of time they saved us an incredible amount of money! I really appreciate vendors who aren't trying to upsell you on things you don't need. The folks at Ohana Screen Master are super reliable and straight-forward. If you're looking for fast, knowledgeable service from real professionals look no further than Ohana Screen Master. read more

Jerry and his team installed new security screen door. My door was not standard size and some extra woodwork was needed. The work was done correctly the first time. I really appreciate the skill they have. This is my second time using this service. First time was over 10 years ago when all my window screens needed replacement. Jerry helped me select the right product for my situation (cats that like to scratch) and 10 years later all of those screens are still perfect. Highly recommend!! read more

This company is amazing! They installed screens on 15 of our windows. They are very strong and secure and keep the many bugs out. Even the ones that were 18 feet high. Highly recommend their services! They are very fair in price and well worth every penny!! Their staff are also very respectful and friendly! They even provided services for my screen security door and replacing all the rollers on my heavy floor to ceiling glass windows. They would also replace the seals that hold the heavy glass in place. No other company could do that. Look no further! All the other companies were so rude and flaky! read more

Great service. Very caring. Very professional. Known Jerry over 10 years. Always tries to do what I need.

Jerry and Josh from Ohana Screen Master did a great job on my 40 year old window hinges in my bedroom that no other contractor could do! They also fixed weather strips and rollers on huge lanai door, so it glides quietly / smoothly and won't rattle on windy days! Gentlemen were both very friendly and down to earth, so very easy to deal with. They should be called the window & screen master! read more

Ohana Screen Master - Jerry & Josh were great team! - Door Sales/Installation Near Me - Ewa Beach, Hawaii

We have used Gerry for several years now. He just installed a new security screen door for us and we're really impressed! He is very "old school" in that he takes pride in his work. I can highly recommend him for all your screens and screen/security door needs. His workmanship is superb! Huge difference in the fitting of the new door vs the old door installed by someone else.. read more

I want to send heartfelt appreciation and praise to Ohana Screen masters! I am so grateful for their job well done Jerry and Josue are superstars highly professional and most importantly honest and straightforward! I will be sure to recommend this company for affordable yet very professional service! They serviced and fixed my outdated screens and jalousies fixed and working like new again! I had a AC unit removed and they replaced all my jalousies controls so they are no longer frozen and my privacy screens replaced my old outdated hole ridden screens! I am so pleased with this company and highly recommend them for their honesty, integrity and professionalism! read more

They were so awesome the fixed my screen and Sliding door so fast and the were so chill and respectful and friendly they truly are the best and they are definitely % customer service satisfactory. I definitely would recommend them to anyone I know friend & family members. Thank you guys so much for making our door safe again. read more

Ohana Screen Master - Door Sales/Installation Near Me - Ewa Beach, Hawaii

This is the second time I used Ohana Screen Master. Jerry is still the lead staff person and came out to dx and give me an estimate for re-screening. He remembered me from 7 years ago. He and his nephew Josh returned to execute the job, which was done expertly and expeditiously. They worked continuously until they were satisfied with the job. They cleaned up afterwards. Jerry went beyond my expectations when he, not only swept and vacuumed the work site, but also used Windex and a rag to clean the dirty, glass door panels and frames. If I need re-screening without absolutely no hassle, I will call Jerry and Ohana Screen Master. Mahalo! read more

Jerry can fix the screens like a master craftsman. Impressive. Strongly recommend his services. He can put all the others to shame comparing prices, expertise, and project completion. Thank you for a job well designed and done to customized fit. read more

Do not waste your time with Ohana Screen Master. Here today and gone tomorrow. Jerry installed my 16' 3 panel screens on my lanai and when a rivet screw became loose causing the entire set/panel to come out causing a safety issue for my toddler, he first said he would come back to fix/tighten it. Then, left me hanging several months. I continued to followup and he he refused to fix it. I am still left to this day with the entire screen coming out because he refused to fix what he installed. Do yourself a favor when choosing a screen installer, choose a company that will stand by their work and come back to repair if needed. read more

Really good service , cool braddahs they pull up on time very respectful & polite & the communication is spot on they answer any questions & are very hard workers . 10/10 service read more

We have called this company many times, and even though Jerry came our to take measurements of our windows, he did not follow up with an estimate. as many times we called and left messages, no one has replied to us. I guess they don't want to do business with us! read more

Excellent service. Have done several units in our condo complex. Screens, security doors and related. Highly recommended.

Jerry installed my lanai screen doors, window screens on all windows throughout my place. Everything was custom hand made by Jerry, which I was able to see for my self as he was making some adjustments before installation. Superior quality and very sleek look. He was very precise, paying attention to details, no mess whatsoever! Very polite, friendly and super professional. Definitely a people person! Jerry's assistant Mike was also very helpful and friendly. Very good crew! Definitely recommend Jerry's company for anyone! 2 thumbs up including 5 stars service. Mahalo! Jerry & Mike read more

My screen door on my sliding door has been a problem for at least 8 years. It would never stay on the track, either jumping it or jamming. I even had the screen replaced & it worked until it was out of warranty. No one has ever been able to fix it & the door companies that came out wanted to replace the whole sliding glass door, saying it was the only way to fix the problem. I was referred here by a friend who said Jerry fixed his door like mine 2 years ago & it stilled worked. I called him, he came out & it's finally FIXED! Put in a new track & it glides like a dream. $200 is a lot cheaper than $3000 for a new door. Couldn't be happier! read more

Quality is good. They did a sliding screen door for me about a year ago and it was flawless. About a month ago the door stopped sliding. They came back and fixed it at no charge. The boss is really nice and he's very busy, so sometimes you have to be flexible for appointments. I would recommend this company to my own friends and family read more

They came within hours of us calling & gave us such a great quote! They came back the next day to install it, everything done within 24 hours!!! Amazing amazing service & timing. Thank you !! read more

First time inputting a review on yelp. Needed to find a vendor to fix the lanai sliding door and kitchen window found Ohana screen. Jerry and his man did the work now my sliding door slides very smooth. They are now working on the kitchen windows. Will need to come back. Overall their work is fast and quick. Needed to get things done and they came. Jerry is busy so sometimes a little hard to get a quick response back but when he says he will come he will. Thank you Jerry and your men to come out on a Saturday to get my door and window done. Hope we can get the last part of the kitchen window done. Will seek service again when needed read more

FINALLY!!! Our glass sliding door is back in action. My poor tenants couldn't even open the door in fear that it might fall right out. We've been putting off the repairs for so long because prior estimates were outrageous and seemed so complicated. I was so happy when Jerry said he could fix the glass door and tracks without having to replace EVERYTHING. Jerry & Gordon was also able to fix broken jalousie clips saving even more money and did all the work in under 2 days!!! Now I have all new custom made floor to ceiling screens and complete working jalousies for the lanai windows, a smooth sliding glass door and a new screen door all for under what it would've cost us just to buy a new glass door! I am so glad I found Ohana Screen Masters and would recommend them to all my family and friends :) read more

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I highly recommend Ohana screen Master! I desperately needed screen replacement as all of mine had holes and tears from my dog. Plus it's summer and all the bugs are out. I called and Jerry immediately answered and even came to take measurements the same day! I needed 1 screen door completely replaced, 2 big windows and 2 smaller windows. I also have strict housing association guidelines and jerry reassured me that he would make me sturdy screens that keep the bugs out and are in line with the housing association. To my surprise I got everything installed just 5 days later!! Plus the price of it all was so fair and reasonable for the high quality screens and fast service I received. I am thrilled to open my windows again without fear that bugs might creep in. Thank you again Jerry!! read more

Ohana Screen Master did an excellent job replacing the track on the sliding doors and installing new screen doors for us. I can now open the sliding doors with one hand with ease. They were very meticulous and made sure I was happy with their work. I would definitely recommend Ohana Screen Master. read more

Very unhappy with the service and lack of professionalism, but price was reasonable. Jerry picked up my screens on May 25, said he would have them done by next week Tuesday (June 4th) but after a lot of stress and zero to no communication from Jerry I finally got them back on June 14 (ten days late). This in itself is bad, but what's worse is that I had called and left in excess of 10 messages (text and voice), but did not hear from him AT ALL until June 10, to which he said I'd get the screens tomorrow (11th) or Wednesday (12th) - this didn't happen as I got them on the 14th. In the end, I felt like I was lied to multiple times and the complete lack of communication is unforgivable; his excuse was that he was "swamped". read more

Made an appointment for 8-9 AM on Saturday but Ohana Screen Master was a no-show. I called around 9:15 AM to see if they needed to re-schedule, but my voicemail message wasn't answered. My experience with Ohana Screen Master was a complete waste of time. read more

If you want a trustworthy person who will do a quality job, I would highly recommend Jerry. He's thorough, knowledgeable and does a seamless job. My condo required the screens to be custom made inside my apartment being as my sliding doors are larger than the standard size and cannot fit in the building elevators. He also needed to add new tracks and shave down some bolts but all was done very carefully as to not damage anything in my unit. He even fixed one of my glass sliding doors for free and everything glides effortlessly now. I'm very happy with the quality and installation and I would definitely use him again. I do want to note we didn't get off on the best foot. He was several hours late to our scheduled appointment time, with no notice. I was very upset and even considered canceling the appointment. However, he was very apologetic and promised me he would get the job done in a timely manner. He worked until 7:30pm on my screens and had to return a few days later to complete the second door. Despite the extreme lack in punctuality, I would still recommend him. read more

I was referred to ohana screen masters by a co-worker.. I spoke to Gerry n he was very personable n professional. He and his team did a great job on my sliding door and doggie door.. I was pleased and impressed with the work Gerry n his team did for me exceptional quality for a great price.. Definately recommend ohana screen masters read more

0 of 5 stars... If I could give zero stars I would! The lack of integrity, quality workmanship and not honoring their warranty on their work is NOT worth the money you save because you'll probably have to have someone else come in and fix what they messed up and refuse to fix, or have a new door installed entirely. Sure you can't beat the price on screen doors but (and this is a huge butt) Jerry is unreliable, does not return your phone calls and in doing so cannot honor the warranty on their work that is supposed to come with your screen. We had a screen door installed and it fit the door frame perfectly for a week or two and then the door started catching the threshold a little bit, more and more every day until it stopped closing on its own entirely. I told Jerry this but he said it was my cement threshold that is the issue. Yeah, like concrete can swell to the point where my door no longer closes. Yeah right! What cockameemee B.S.! He's just making up excuses to not honor his workmanship and I am pretty pissed off about it! Hense this honest and objective review of how crappy this company is... spend the extra $200 or so for real workmanship and integrity!!! read more

I really hate to leave just 2 stars, but even that may be generous. One star is for the one time we made an appointment and someone showed up to fix our screens. The second time, we made an appointment, and no one showed up. No phone call or anything. And then it happened again. We gave them the benefit of the doubt the first time, like maybe it was an honest mistake. But after it happened twice, I'm sorry, but that's not ok. People plan their days around this! And it is beyond rude and inconsiderate to not only not show up, but not to call and at least give a heads up!! When my husband called to see if anyone was coming, he said he was still working at a previous job and would not be coming today, but he would call to reschedule. Never did. So we will look elsewhere. read more

Had a screen door installed 7 years ago with nothing to complain about. Just recently the handle to the screen door snapped off so I called Ohana to see if they had a replacement. Jerry said they don't make the same style but he could install a compatible replacement. We set an appointment for a Friday afternoon but I didn't receive a confirmation phone call to nail down a specific time. Called over the weekend and left a voicemail message. No one bothered to call back. Called back Monday morning and Jerry apologized for not returning my call. Said he would be out late Monday afternoon to do the job. Never received a confirmation call and waited the entire afternoon. Ohana makes a good product but their lack of followup phone calls and broken appointments will force me to go elsewhere for service. read more

Screens in my house are 30 years old, and some deteriorated on their own and some were chewed by rats. The sliding screen doors all needed new rollers. In addition, 2 glass sliding doors were stuck due to concrete that had swollen above the frames. (One had been immobile for over a decade; the other could be opened and closed over only about a one foot span.) Gerry came to the house to evaluate the repair needs. He wasn't sure he could fix the glass sliders but said he would try. He provided a written estimate, and when he finally completed the work, it was beyond my expectations. He built 3 new window screen frames and rescreened 4 small and 1 large screen. He rescreened 3 sliding doors (resizing 2 of them) and replaced the rollers. In addition, he was able to remove and resize 2 glass sliding doors, which to me was a bonus. Gerry's price was quite reasonable and fair. The 5 stars I'm giving him are for the workmanship and quality. Note, however, that he is extremely busy, and I considered reducing his rating based on his lack of responsiveness: It took 3 weeks to get his written estimate and almost 3 months before he could finally get to my house to get the work done. That said, I would not hesitate to use his services again, albeit with perseverance and patience. Thanks, Gerry. read more

Jerry and his team did a great job today! He's pretty funny too. I am super stoked to have a working sliding glass door and window again! They are very neat and tidy with their work and left our lanai and the glass windows looking better than when they arrived. Double thumbs up for these guys. Mahalo! read more

I received Ohana Screen Master's (OSM) contact info from a competitor who was too booked up to do my job. OSM was able to come over the following day to repair my track on a sliding glass door as well as fabricate an awesome sliding screen, two pet screens and also repair a few jalousie windows. Overall I am extremely satisfied with their workmanship and would recommend them. On a side note, the sliding screen they fabricated is much much better than anything you can buy at the large home improvement stores and is worth the additional coin. read more

I called Ohana Screen Master and Jerry answered and was glad to come down to give me an estimate . He promised to give me an estimate between 2 pm & 5 pm. Jerry kept his promise and came at 445 pm. His price was reasonable for replacing my 8 screens and the screens were better than my old screens when they were new. I would definitely Recommend Ohana Screen Masters for Replacing screens. read more

I don't usually take the time to do a review, but this company deserves it. It was a pleasure to meet and do business with Ohana Screen Master. Jerry and Mike were on it, on time and quick with service. If you're looking for someone trustworthy that will provide quality work, look no more. Thanks Jerry & Mike, you guys are awesome! read more

I was in dire need of 1 sliding screen door. The couple sliding doors I bought after the original dies just never lasted very long. I really need 2 sliding doors, but 1 was desperately needed. I talked to Jerry about getting a new sliding door made, and a week later he stopped by took a bunch of measurements and a couple times. The old adage measure twice cut once. Anyone long story short, the sliding door he made for us is absolutely better than I could ever have expected. The door slides like its supposed to, and the locking mechanism is actually metal, but the plastic crap I got with the previous 2 doors I purchased from a home improvement store. I couldn't be any more satisfied with my experience with Ohana Screen Master. read more

Jerry has made some improvements in recent months and now his business seems to be running more smoothly. He has gone out of his way lately to make sure we are satisfied with his work and he has followed through with appointments. After some rough spots things seem to be improving greatly and I now feel confident in recommending him to others. Keep up the good work and we hope to work with you again in the future. read more

My fiancé and I just had screen work done by Jerry and we couldn't be happier. We bought a townhouse and when we moved in the screen on our front window was broken and there was a slit in the screen on our front door. I called Jerry and from the very first conversation he was extremely polite and I felt like he cared about my needs. A few days after our first phone call, Jerry came out to our house to measure the screen window and also quoted us prices for the two jobs. We now have our new window screen and our newly screened door and we are so satisfied with Jerry's work. He chatted with us a bit after he finished the work and he's a very down to earth guy who really values family. I would highly recommend Jerry to anyone who is looking for screen work to get done. He does great work and you can tell that he cares about what he does and the people he serves. read more

I'm sorry to report a negative experience with Ohana Screen Master. They have consistently displayed a non-willingness to take on a project that they had committed to by scheduling a date for repair then cancelling the date and advising that they would do the job a few days later and would call during the week to advise the time. They never called back to schedule the time for the day of the repair and have since not gotten back to me. From my recent experience they do not honor their commitment. read more

Jerry did work for me on two separate occasions in two different properties over the course of a few years. In both projects, he was quick, reliable, with fair prices, and I was happy with the work he did. And I continue to be happy with the work years later. read more

We contacted Jerry at Ohana Screen Master on a Tuesday. Asking if he could come and repair most of my window screens. We contacted him because he had done a good job for many of the units in my building 9 years ago. He schedule an appointment with my friend who is staying with me at the moment, to come the next day (Wednesday) between 10am to 12pm. My friend made sure to clear his schedule so that he could be at my place since I was working. Jerry no call, no showed. When my friend called after 12pm had passed with no Jerry, he was given a new time of 3pm to 5pm. The reason given was that he was really busy with another big job. My friend adjusted his schedule yet again. Then 5pm came and went, still no Jerry - again, no call no show. Around 7pm Jerry finally made contact, to say he and his worker are still at the big job site and probably wouldn't be able to make it out until really late, like after 9pm. My friend said to go ahead and come, because not only did we really need the screens repaired, but Jerry had said that he can turn it around in 24 hrs, which would help me because without all of my screens, I can't open the windows due to bugs - which makes it very stuffy during the day for my dog. He and his worker finally showed up somewhere around 9:45pm -- 9 1/2 hours later than originally promised. He was very friendly did say that he was on this other "big job". He took all the screens and said he couldn't get them done by Thursday (the next day) seeing as how it was so late, and I told him I understood that. He said he'll get it to me by Friday, and would come between 5 and 7pm to install the repaired and new screens. My friend couldn't be at my place at that time, so I asked my 75 year old father to wait at my place. Jerry no called and no showed AGAIN. And then when we tried to follow up with him multiple times to find out where he was, his voicemail was full. Finally after 8pm, Jerry contacts to say he can't make it out, as he's still on this big job. 3 hours my Dad was waiting before Jerry thought to call and say he can't come out after all. He showed no concern for his client and how inconvenienced we were, and no concern about how to make it right. Then at 9pm that evening he texts: "Sorry, I shouldn't have taken your job because I have been very busy with already scheduled jobs. Furthermore, nobody on this island would get a job done in such a short period. I worked on your screens until 10pm last night. I understand they are small screens, but because of the wicket, they take longer than a regular screen frame. Unfortunately, I am still on a job at this time." I replied and said to save him from having to come to my house - I said just text me about what time you'll be in to your shop in the morning, and I can come and get them and install them myself. That was sent immediately after he sent his message. He never replied. Then the next morning, at 930am, he texts me that he's in Waianae (i.e. he had already gone to his shop and didn't bother to text me to pick up my screens), and that he'll text me when he's back at his shop. At that point, I was so appalled that I immediately asked my friends for recommendations of alternate screen folks. I found a great one, he was super responsive, came, and unlike what Jerry believes, this guy worked on my screens and turned them around in one day and by the next day they were installed and working great. Meanwhile, the NEXT DAY, he texts me at 2pm, to tell me he's leaving Wahiawa to do a job in Manoa, and has my screens in his truck and he can drop them off. I told him I don't need them anymore and I couldn't wait for him so I found someone else to do it. Then he sends me the following: "I SPENT 8 HOURS REDOING YOUR SCREENS WITH GREAT CAUTION, AND YOU DO THIS TO ME. I kept your screens from Wednesday late at night, and they are ready n ow. That's 3 days only! Good luck getting your screens within 3 to 4 days with someone else. This is very ungrateful." Missing the point ENTIRELY. Here's the problem: (1) the day of coming to take the screens - he was 9 1/2 hours beyond his given window. (2) he took the job and said he could do it within 24 hrs - it's not my problem/fault that he over-committed, yet he made it my problem and was unapologetic. (3) Horrible communication - I understand emergencies arise, but COMMUNICATE timely, not only after we have to chase you. The multiple no-calls and no-shows with no apologies and only concern for himself and his big job (which turned out to be multiple jobs) was horrible customer service. (4) And he has the nerve to call me ungrateful after we waited a combined total of over 12 1/2 hours during appts that JERRY scheduled (i.e. his time frame, not ours), and that if we had just continued to wait, by the time he texted me on Sunday, it would have been another 24 hours plus, of waiting with no texts/communication about what's happening. He's affordable, but not worth it. read more