Kawika did his usual superb job on our windows. I always appreciate his attention to detail (this time he noticed a screen that needed replacing), as well as his friendly, polite, and professional demeanor. Mahalo, Kawika! read more

As always Island Windows & Doors continue to provide the best service. Their windows are great and their maintenance is even better. After their complimentary service & maintenance included with my original contract. I decided to purchase their service package to continue the longevity and up keep of my windows. They're very professional and there whenever I need them, special thanks to Kawika, the maintenance tech that always comes out and makes sure I'm taken care of. I highly recommend them for your next window project. read more

I called Island Windows and Doors inquiring bout repairing some stuck windows and was told that they mainly do window installations. I sent photos and measurements to Mana, the owner of the company, to get a quote for new windows. When he received my information he said he could come by in the afternoon and possibly fix them. He was so professional and kind and went right to work solving my problem! I am so impressed with the service of this company and will use them in the future and will recommend them to anyone needing windows or doors. It is a joy to work with a company like this...True Aloha spirit! read more

I can see clearly now the rain is gone! Island windows and doors has been the epitome of what keeping it local truly means. Mana and his team has walked us through every step of the way from his mobile showroom to the wonderfully clear product. Mana also told me to try and find pricing on his competitors...not even close and not to even sacrifice quality. Unfortunately, we had some busted screens during the process of the home construction, but Kawika (service bruddah) came out checked um, and when he was here I kept asking, what about this one and this one and this one too. He just took them all out, got them repaired and reinstalled them no questions asked. Super Aloha.And this is months after we've been living in the house. Would I recommend....absolutely! Maybe Mana can also throw in a round of golf at OCC as well if you purchase now. Update update, nearly a year later Kawika was very thorough and wanted to ensure our sliding doors were working. He was very tedious and ensured they were installed to the best of his ability. He also noticed walking by some windows that there were some weep holes missing and he offered to fix that too! Kawika accepts tips as snacks are welcome hahaha! read more

My uncle trusted Island Windows with a large window project and put $10,000 down in good faith. Since then, they've gone completely silent. No replies to emails, phone calls ignored. It's been months, and there's been zero follow-through. We even had someone else contact them about the project and they got defensive before ghosting that person too. I'm heartbroken and angry that they took our money and disappeared. This company is completely unprofessional and has caused so much stress to my family. Think twice before giving them any money read more

I was shopping for new windows due to the original "builder windows" beginning to fail after 30 years in my home, checked out a few competitors and decided to buy from IWD for the value, the service, and the people that tied it all together. Mana kept me informed, and Kawika followed up with a check up after installation to make sure everything was good, windows, screens and functioning sliders. Check around, but make sure you do not miss Island Windows & Doors too. They run specials from time to time, just check and see. read more

My lock on my window broke. I called Mana first and then George. He called me back and Danielle called to schedule Kawika to come a fix it. He called and was early and repaired the window lock. They were responsive and I didn't have to wait too long. Glad it worked out and got it fixed efficiently and right away. Thanks for the timely response. read more

Island Windows & Doors - Broken locking latch - Windows Installation Near Me - Honolulu, Hawaii

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KAWIKA, the service/maintenance worker was awesome in informing me what can I do to remove dirt and smudge on my windows. Mahalo Kawika

It was a small repair but Kawika Cruz stayed on top of it, ordered a new part and exchanged it in no time! Thank you! Marek L read more

Our windows were installed just over a year ago. So I can say we are pleased with the product as we had no problems. Our experience with meeting George and placing our order was so easy. Then Anthony and his crew installing all 8 windows in a day went perfect. Finally having Kawika come out following up on the windows. Overall a great experience. I would 100% recommend Island Windows & Doors for the price, customer service and great detailed work. Not only that but the Prime windows are of excellent quality. read more

Exact email sent to Island Windows on Sep 29, 2022: Aloha. I am writing this email in regards to the disappointment my wife and I have for a local company named Island Windows.  Prior to deciding on which window company to go with, we done our fair share of research but decided to support local along with a company that honored there serviceman having served myself.  Fast forward and our installation came.  Anthony and his team did a great job!  A week later with our new windows we noticed that all of our bedrooms except for 1 didn't have privacy glass. We excepted the mistake, waited for a replacement and it was fixed. Then, throughout the following months we noticed a stress crack on my kids room, along with one of the windows rails popping up on the side, and difficulty in raising our single hung windows which was occurring on a few of them. Preston must have came to our house at least 5 times within the past year or two in which I've had to take off numerous times from work. Preston just left and we are still not satisfied on how difficult it is to raise our single hung windows. He agrees that the quality isn't the way it should be. There are other windows in our home that slides like butter and locks perfectly but yet we still got a couple with issues. Another issue we just discovered is that some windows have the double lock and some have single locks. No big deal but where is the uniformity? I am pretty laid back and not a big fan of shaming companies with bad reviews but this is asking for one. Are you guys able to make this right? We can tell you right now that we are not waiting for another repair. We'll just deal with it and move on. Island Window Replies a day later: Aloha Orlando, Thank you for letting us know how you feel. We will get back to you ASAP. Mahalo, Mana. 6 weeks later and no response. No Aloha, poor customer service, poor quality materials and no attention to details with this company. This is my first ever review on Yelp so take this for what its worth people. Go with another window company. read more

Island Windows & Doors - Poor quality windows. Not even 1 year and already breaking. - Windows Installation Near Me - Honolulu, Hawaii

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Kawika came over this morning to perform our first complimentary service and maintenance. He made sure our windows and screens are still and will continue to be in excellent condition by cleaning and conditioning the metal tracks on the sliding windows and door. Kawika explained everything well both before and after. Such a hard-working, diligent, and friendly young man! Once again, I can't stress enough how wonderful it is to have worked with every person we've met in this company! Thanks so much, Kawika! read more

House flooded last year and it messed up the frame and dry wall in the front of the house. We had to change out our windows. I search around and got quotes from a bunch of companies and found Island Windows and Doors to be the most reasonable. Kawika came out quickly in their mobile show room and went over all the details. I wasn't rushed and felt like he cared. He came and took a look and did measurements. He gave me some ideas and answered all my questions. We stayed in contact during the entire process. Easy to get a hold of and he responded quickly. He wrote up several estimates depending on different window configurations. Never felt rushed and communication was amazing. After I put my order it only took 3 months too get my custom windows. Jack took over from their and hooked me up with Anthony, there preferred installation company. He was great as well coming to do the some measurements as well. Since I live in a small townhouse I needed the windows delivered and installed on the same day. They accommodated this request! The installers came with Anthony and they did a great job with demo and installation. Their finish work was clean! Neighbors thinking they needed new windows ! I'm gonna definitely call them back up to do the rest of the house since they did such a great job! read more

Island Windows & Doors - Front side window - Windows Installation Near Me - Honolulu, Hawaii

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So here we are another 6 weeks later and when I contacted Paul via Yelp messenging, he said he thought I was asking about repairs. I explained than when all the windows were installed, we were informed there was one broken that they would replace. Close to a year later, NOTHING. I gave a 5 star review. So Five stars for whoever was the sales person and 5 stars to the installers but something is terribly wrong with Island Windows and their lack of customer service. We have been nothing but patient and kind. Mana/Paul: Help us out. read more

I bought windows and patio doors from Island Windows and Doors about 4 years ago. Recently I had a small latch on a window that needed to be adjusted/fixed. I called and Kawika came and fixed the problem inn15 minutes. They have been a great company with awesome customer service. read more

Kawika just came to our home to complete window maintenance. He is very personable & knowledgeable. Answered all of our questions. It's been a pleasure working with Kawika, George & Jack. They are awesome! Gary & Audrey Gibo read more

I can't say enough about the whole team at Island Windows and Doors. Jack will respond quickly and is such a pleasure to work with-George is so easy to talk with and can answer any questions. Mana will keep you updated on your order. Anthony and his team are so fantastic with the install and go above and beyond and Preston will solve any final fittings. Workmanship is high quality, team is professional, pricing is fair and final product is fantastic. Just skip the other estimates and go with Island-I wish I would've saved my time. read more

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Island Windows and Doors are really on it in scheduling window maintenance. Kawika is always friendly and professional. Really happy with the windows and their service. Thanks! read more

Kawika came for follow up cleaning and maintenance on my windows, and as always he was professional, friendly, and did a great job! I could not be happier with the quality of product and level of service I have received from Island Windows and Doors, and I will use them for all of my future home needs. Mahalo Kawika! read more

My family reached out to Island Windows and Doors to get new doors for our apartment. Luiz responded right away and asked about what we needed and how he can assist us. He connected me with Mana who gave an estimated quote and was very helpful in explaining the pricing of different options as well as what the next steps would be. They made the process of ordering and installing very smooth and was clear on the timeline. Very reliable company! read more

Island Windows and Doors came through again! Out of the blue Danielle from IW&D called to let us know the windows they installed a year+ ago we're due for maintenance. We scheduled an appointment for couple weeks later. Kawika called the day of to confirm the time and let us j is he was on his way. He was extremely professional and treated the windows as if they were his own. Very personable and knowledgeable in the trade. IW&D has been and continue to be THE standard of how a business should be run! It's clear they love what they do...they do it well, their products are superior, and more importantly they care about the customer experience! Save yourself some time and look no further than IW&D. We love the windows we got and will go to them when we're ready to replace more windows. Thank you Danielle and Kawika! read more

Outstanding customer service that Danielle offered and help me to schedule a service and maintenance for my windows. When Kawika came to service, he greeted me with kindness and explained the details of his service. Kawaika even offered to clean my windows (just kidding) maybe next time? Thanks Kawaika Cruz! I'll have you service my windows again in the next 6 months. Mahalo, Island Windows and Doors for your professional team. read more

This is not a typical Yelp review as we did not have any window work done, but employee Jack Tanuvasa is one of the kindest, most helpful people I have ever met and I highly commend him. Our car battery was flat and we asked Jack if he could help us as he drove past in his work vehicle, and he pulled over to give his time and help us, used his own jumper cables to jump-start our car. This guy personifies aloha and service. Mahalo, Jack! read more

Island Windows & Doors - Windows Installation Near Me - Honolulu, Hawaii

This review is long overdue but I've been definitely recommending Island Windows & Doors to everyone who asks. My windows are in perfect working order and utilized daily. Shoutout to George who gave an excellent rundown on the types of windows and processed our transaction, Jack and his team for the delivery, Anthony and his team for installation, and Danielle and Kawika for scheduling and maintenance. Kawika provided excellent service, was easy to talk story with, and provided additional recommendations for window care. A+ service from an A+ team. Customer service was amazing and provided an ease of mind experience during the process. Highly recommend IWD and look forward to doing business in the future when needed. read more

IWD Carrie's superior products from the typical Home Depot/Lowes offerings. They have been thoughtfully designed with key features to ensure longevity. Mana was very helpful in designing a package of options specific to my home and gave me plenty of insight to ensure a smooth process. The IWD team delivered the windows with great care and I am very happy with the end results. The service team member, Kawika Cruz, came for the complimentary servicing for my windows and was very detailed and committed to our satisfaction. Great team, great products, great service! read more

Just had our window maintenance done by Kawika and what I saw was maintenance with aloha. He took the service above and beyond in my opinion moving the furniture, taking steps to ensure my windows work and move properly while keeping my furniture and home in mind, then of course he moved the furniture back; almost like he was never there. Windows slide like a dream. Thanks Kawika! read more

I can't figure out why they are so highly rated. I had a really bad experience. George is a nice guy, pretty hard to get a hold of once I paid for the windows though. Anthony that measured for the windows really pushed to measure them on a day I was in Maui for work and couldn't wait a day for me to be around. As a result, 2 windows do not open in the direction I want them to (my fault for not insisting on being there). I paid for 11 windows, but only received 10. One window is broken (see picture). They took 5 months instead of the 8-10 weeks I was quoted, the reason I chose them (at least the other window companies are honest and will tell you the windows will take 4-5 months). 3 windows are hard to open. 2 were measured incorrectly and are 3 1/2" too small, requiring reframing (what's the point of getting custom windows if you have to add structure just to use them, might as well have gone to Home Depot and picked them up instead of waiting 5 months). And finally Anthony really insisted on installing the windows during the recent Kona low when there was several inches of driving rain here on the Windward side, I was at least smart enough to turn him down and wait for a nicer day. Do yourself a favor and try elsewhere. If you do roll the dice with them, I hope you are a window expert, otherwise insist on being there for the window measurement and installation. read more

Island Windows & Doors - Windows Installation Near Me - Honolulu, Hawaii

Kawika and Luiz did a great job when they came to replace 4 of my screens. Kawika gave me several courtesy calls with updates and time of arrival which I appreciated very much. They were professional and quick to remove and replace screens so as not to inconvenience me. Shout out to them for a job well done! read more

So far so good! George is the best, and we are working with him to have a sliding door and entry door repaired. So far the consultation went awesome. Thank you George for being so responsive and helpful! read more

Final review, Jack called to let me know my windows were in and Anthony (AWI) to call for the install date. Windows delivered by Jack Friday, May 14, 2021, and installation done on Monday the 17th by Anthony and his team of merry men (Awesome Job!). Sorry for the late review but I believe it's due to me enjoying and pleasantly happy with 1st Island Windows & Doors excellence and professionalism, knowledge of produce and trade, sells only the best windows for Hawaii, cheapest price I got for 12 windows instead of 9 I was quoted for by 3 other window companies, shortest ever delivery time and coordinated with the installer. Never thought I could be so happy for just windows! Lastly, Congratulations to Mana, Paul, George, Jack, and the rest of the gang from Island Windows & Doors, 2021 KITV 1st Place Best of Hawaii Award! Mahalo Plenty!!! I did recommend this company to all of my family & friends already, wouldn't you! read more

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Service is exceptional. Kawika is always punctual and responds to messages in a timely manner. He always answers our questions and if not sure, he finds the answer and gets back to us. Thank you again, Kawika!!! read more

We hired Island Windows and Doors to supply windows and doors for our new build. It has been beyond frustrating to get them to respond to issues pertaining to our sliding glass doors, which were very wrong from the start.....I have never left a negative review, but we have literally waited weeks for there responses in regards to multiple issues throughout the process. 1) The one sliding door came with 2 different types of handles and would not close becasue they were bowed.....we asked them to repalce and they sent over a tech to "make it right" the doors ere still bowed and would not even close. We contacted them 9x (not exagerating), and took 3.5 months to have them replaced or create solution. They told us things like " Sorry we are really busy" . (This wasLast year time frame 2021) 2) Now after we moved in.....Our large door ($11k) is separating at the base and faulty. Again contacted them several times asking them for a solution. They said they will get back to us. We have contacted them via phone call and email 5x without a proper response. Finally Wednesday the 13th I wrote this email: Hi Island Windows and Doors Team, We have been very disappointed with the lack of follow up and care for us as customers. We will be elevating our pressure to receive at least an email/ call back. Here will be our steps to get the proper service. 1) We will be reviewing your business on Google/ Yelp and other platforms 2) Reporting this to DCCA/ BBB 3) Civil Suit I am writing this in hopes that we can avoid these steps and you can provide the needed attention to this matter. THEY WROTE ME THIS: Manarii Gauthier Jul 13, 2022, 8:00 AM (1 day ago) to me, Katie, Paul, ALL, Lowell, Preston Hi Stuart, I'm off island for the next week and a half. Paul will be giving you a call today. THEY NEVER CALLED ME AND STILL AWAITING FOR A PROPER REPLY. DO NOT HIRE THIS COMPANY IF YOU EXPECT GOOD SERVICE. read more

Window quality is great. Special kudos to Kawika for outstanding service and support.

Awesome to work with! We have been getting our windows from IWD for years. They are the most responsive team we have worked with in our many years in the industry. Mahalo to Team IWD for your reliability. It is always a pleasure to do business with your team! Alapa'i Builders Inc. read more

Once again, mahalo nui plenty to Kawika of Island Windows & Doors! Ready for our 2nd window maintenance service in September - Kawika called to confirm our previously scheduled appointment, however we needed to reschedule. He was very helpful to assist with rescheduling, (very flexible), and willing to come back at a later date/time. 2nd maintenance service call, Kawika called again to confirm appointment and arrived on-time day of service. Windows checked, no problems, all working well! Kawika let me know that we are able to contact him/WD anytime with any question, concern, etc. Mahalo nui Kawika, mahalo nui IWD...Product, service, quality, value...great, absolutely great! read more

Island windows & doors delivered as always. Awesome company with integrity that stands by their warranty, prompt at solving any issues you run into. An A+++ company with great staff like Kawika!!! Keep up the good work, your loyal customer for life! read more

Kawika is absolutely wonderful...very compassionate and understanding of our needs as my husband is disabled. Kawika is also very dependable, always calling to let us know his time and intentions. He is also very knowledgeable and gave us helpful tips and information on caring for our windows and ideas for future needs. I highly recommend Kawika and the staff for anyone interested in replacing your windows! They are truly the best in every way....very affordable with quality and exceptional service!! Patti S read more

Great communication! Timely and clean! Very helpful and walked me through the whole process. Above and beyond the call of duty. Very knowledgeable about his product. I would Highly recommend Island Windows for your protection of your investment. Ask for Kawika! read more

I can not say enough about Mana and his team- they are true professionals! They are articulate and informed, but do not try to oversell. I was asked what I was looking for, made aware of the options and allowed to come to a decision that was right for me. This is how business should be done. I highly recommend them for anyone looking for good service at an excellent price. read more

Though we did not finally go with them because of cost and knowing our final choice we really appreciated Kawika's professionalism. From our interaction we would definitely consider them for future projects. read more