Ok. The owner, Jason Wong, contacted me to rectify the situation. Was very apologetic that they dropped the ball. Made an appointment to fix issue. They need to paint the trim on all windows that were recaulked since white caulk was unevenly spread onto the blue trim. They showed up on time with an apology gift from Chun Wah Kam. . They are cleaning and repainting the window trim as I'm writing this. Happy since we just had the house repainted 4 years ago. I originally chose this company for the lifetime guarantee and quality of these windows. We do love the windows for the past 9 years. Great at blocking out sound and maintaining air conditioning temperatures. It was news to me that the company changed ownership. I'm glad the current owner is honoring the warranty and knew the previous owners personally. read more

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When my mother's house needed new windows there was only 1 place to call - Diamond Head Windows. They installed my windows about 2 years ago, and it was an awesome experience. It was a pleasure working with Ryan again and the installation team, led by Stan was outstanding. Very respectful, thorough, and helpful. All the debris was cleaned up afterwards. But most importanly the windows look great and Stan walked me through the operation of not only each and every window, but the security doors as well. Thanks! I highly recommend Diamond Head windows and if you contract with them, hopefully you'll have the awesome experience of working with Stan and team! read more

Ok....i think this may have been the best service I've ever had. Keone and Donovan installed 21 windows and an entire backyard sliding glass door. IN THREE DAYS!!!! Just the two of them. They respected my property, cleaned up after everyday, did amazing work and explained everything. They ensured everything was perfect. Hell, I kept the same frames in and they installed a flat molding around the edges so everything, including the frames looks brand new. (All included in the price) I can honestly say this is some of the best service I've ever seen. From beginning to end. From estimate to completion. I cannot recommend them enough. I'd literally give 10 stars if I could. Awesome product with an amazing warranty. Thank you again to Keone and Donovan for an amazing experience. Diamond Head Doors and Windows....please take my money. Wow.....just wow. read more

Start to finish Diamond Head Windows and Doors did great work. From sales, estimate, measuring, scheduling, repairing and installing they were friendly and professional. Jacob and his team always advised when they arrived and were leaving for the day. He reviewed proper window operation. Window delivery was seamless and they were meticulous in clean up and hauling away all of the debris. The windows are beautiful, function very well, and are very affordable. This company was recommended to me by family who were pleased with their work. I highly recommend these folks and would definitely use them again read more

We have had an issue with a sliding screen door installed by Diamond Head Windows. Technicians have come out on 3 or 4 occasions over several years and leave saying they need to order parts and then never return. This time I have called the office 4 times. Three times I was told they would call me back and they didn't. The last time I was put through to the owner, but got his voicemail. He has not called back. The issue is that the screen door is too small for the sliding glass door that was installed. When it was new it was less of an issue. Now it is barely working. So I am posting this review to maybe get some action. read more

We just had our dream aluminum fence and automatic gate installed last week! We had an amazing experience from choosing what we wanted and placing our order with Brendan to the installation team! The planning and anticipation was so exciting once we saw all our dreams come true. Thank you to Keli'i and his reassurance that it would be exactly what we wanted. It's a definite investment and makes our home more enjoyable to live in. It provides us the safety, security and aesthetic look we've been looking for. Thank you so much to Jon W. and his installation TEAM for explaining how the gate works and making it to perfection! Mahalo for all your hard work!! read more

Jason, the owner, personally came out and took care of my needs. He fixed everything and explained what happened to begin with. I was very grateful that I hired them to do the wall toppers and I couldn't be happier how it turned out. Mahalo Diamond Head Windows and Doors. read more

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Just had windows and sliding door modifications completed by Diamond Head W&D. They were very efficient and made every effort to make sure I was happy and satisfied with their products and install. Had some unexpected issues arise with mod but they made sure to take care and get it done right and within my contract. Solid! read more

Have used this company before but was never given information about my windows before John Rice came to install replacing my old bathroom windows. Was told the care and warranty of windows. How the company can help with repairs and if anything goes wrong with the windows. Had kitchen windows and sliding patio replace earlier. And now had my Jealousy bathroom put in. John came in the morning and finished the job by the end of the day. Had priced windows other places and selected this company again for my replacement windows. read more

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The service was a 10 from the measuring to the office and installation. Everyone was very professional. They make their customers feel appreciated. Jacob and Brother K (I can't remember how to spell his name) were my installers. The installation was perfect. They cleaned up everything before they left. The young men were respectful. For me, it was more like having a couple of my nephews over to do some work for me. read more

great experience from start to finish. wanted to replace our windows a few years ago, but it didn't work out -- I finally got back to them and they still had the original quote, they worked with it - Brendan came over and we went over the number of windows, the cost, and all that. Spent enough time to allow us to figure out any special designs - he was really great. They sent in a final estimate I made a few changes, they got right back to me and we put down our deposit. They put in the order, managed to secure a rebate for us and add'l savings. One of their other installs cancelled and they called us right away so we got our install done a few weeks early! A 4-man crew took only two days to remove and install 20 windows! They were efficient, friendly, listened to any concerns answered all our questions, made us feel truly like we were their only concern for the two days. No messes, no drama, just worked right through the day, did a spectacular, detailed and careful job -- one window was damaged in transit, and they re-ordered it immediately. They will finish the install when it arrives. They were highly recommended by one of our neighbors, and now I see why! I also highly recommend this company for new windows. They also do gates and doors -- might check them out for that later! The product, itself, is wonderful. We've already been benefiting from a quieter, warmer, cooler (depending upon rainy or sunny) house -- wow! read more

Way too expensive! That being said they all are. I ended up going to Home Depot and ordering the window I needed and came faster and it cost me a fraction of what they wanted Them 2,500 and six weeks wait Me : 240$ 4weeks wait time read more

From beginning to end this company provided excellence service. Ryan helped us pick the windows that we were wanting for our home. The price was definitely worth it. The installers Scott, Kawika and Randy were top notch, they were on time and completed the job as expected, they are truly hard workers and very polite, they even cleaned up after themselves, highly recommend Diamond Head Windows and Doors. read more

Aloha, I would just like to express my family's utmost frustration with Diamond Head Windows and Doors. The screen doors were incorrectly installed and sloppily done. It was as if the workers they hired had no idea how to install screen doors. We reached out to the general manager and the same workers came out again with their production manager to inspect the job weeks later. The production manager admitted that they had done a terrible job the first time and would come back to fix their errors - which essentially meant doing the entire job all over again (removing all the doors and taking another full day's work). Yes, the job was completed in the end after months and multiple trips but I guess we are to pay a high price for their incompetence? This was a great (although stressful and time consuming) lesson learned and we will not be doing anymore jobs with them. We will not be recommending them to anyone and advise future customers to beware of this company's high price but low quality and standard of work. Mahalo! read more

We recommend Jacob and his crew for the job. We love our new window ! They finished the job quick & clean up very well. read more

Diamond Head Windows & Doors - Windows Installation Near Me - Aiea, Hawaii

If you need new windows, you can't go wrong with Diamond Head Windows. We worked with Tony, and he was very good at going over all of our options, and what he felt would work in our home. It can get overwhelming, but he was very patient and thorough. Jacob was in charge of the install crew. They worked very efficiently and were able to complete the work in less than two days. They were very professional and courteous and even helped us move furniture that we weren't able to do on our own. Whenever I had to call them, they are all so nice and helpful. Their prices are very reasonable and I would highly recommend Diamond Head Windows. read more

We just completed our installation of windows from Diamond Head Windows today. Our installers, Scott and Nate, were exceptional. Their workmanship, timeliness and detail to their job made it very easy to work with them daily. I like that they were personable, humorous and easy to converse with. This was the best experience my husband, son and I had with a vendor. This is a shout out again to both Scott and Nate for their outstanding job. Also Kudos to Diamond Head Windows; an exceptional company, easy to work with and highly recommended to anyone needing windows for their home. Mahalo. Carolyn Onaga read more

We were looking to replace 3-gates at our home in Kailua and after receiving a flyer in the mail advertising for Daimond Head Windows & Doors we decided to give them a try. We were very impressed with the excellent service from start to finish. Brendan was great to work with from taking all of the measurement's and addressing all of our questions. Jon and Jovan did an excellent job with the installation, they went above and beyond. One of the gates/fence had existing in ground stainless steel pipes installed that I wanted to re-use. Jon took the initiative to cut the pipes level to the ground and drill out the concrete to set the new fence and gate posts with minimal impact, looks like it was always there. Can't say enough about Daimond Head Windows and Doors, great products and professional installation. Very happy with the way the project tuned out and we will definitely use them for future projects. read more

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We are extremely happy with the purchase and installation of our lanai sliding glass door and screen from Diamond Head Windows & Doors. Ryan walked us through the process and helped is select the best solution, based on our needs and budget. He listened carefully and help us pick the perfect door for our lanai, a much needed upgrade to the old door. The new door is a breeze to open and close, dampens outside noise such as fireworks, neighbors and H1 traffic, and the toe lock adds the reassurance we needed for security. Marisa kept us informed and helped complete the transaction, without a hitch. The installers were efficient, thorough and completed the installation to our complete satisfaction. All DHW&D personnel were courteous, patient and professional throughout. A+ to Diamond Head Windows and Doors - Highly Recommended! read more

As promised here is the rest of my review. It was a long 1 year journey that happily ended today. Met w/Todd 1 yr ago to navigate a myriad of confusing window options. He was more astute in advising the best window selections for each & every window need including finding a kitchen window garden box w/side casements for ventilating a stuffy kitchen (vs. selecting just cheaper or easier to maintain windows). He also met our financial needs so inquire if something like this may still be available a 1 yr no-interest financing package w/10% down. It was only because of that offer we were able to replace all 17 windows & doors, quite a hefty investment! Also these orders seem to take at least 6 mo. even if they may tell you 4 and then scheduling the installation is another time delay hurdle (yet still faster than those other guys). Bottom line every single window & sliding door turned out to exceed all our expectations -- except for the double security doors those are from a local vendor. That required just too many adjustments we're keeping our fingers crossed -- John Rice really helped w/reframing that door to make it work so thanks again John!! Also the bath window was ordered as an obscure awning but a slider was installed instead? That added another 4 months as "rush" and finally completed TODAY YaY! It was worth the wait & added cost. Although the slider fit we would not accept it even discounted so paid a hefty price -- but it is nice & the correct window application for that bath's need of max 100% ventilation & 100% privacy vs. only 50% w/slider. Kudos to the installation team Jacob, Mike, Eric & John Rice! Highly recommend Diamond Head Windows and MAHALO to the scheduler & money mathematician Marissa too! read more

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Was a few years ago, I called to get an estimate for replacing all the windows in my house but I had some specific concerns because of pets and didn't want the usual standard vinyl windows they hype . Maybe it was just a poor joke on his part but the salesman said something that was totally inappropriate and an immediate deal killer: "Sounds like you're trying to make your problem, my problem". I kind of figure if you want to get paid, your job is to make the customers problem go away, not act like they're an inconvenience. Felt like he wanted the paycheck without the effort and wanted me to be more compliant and obedient. Would not entertain the idea of giving them a 2nd chance. The reason I wrote this review now is because they keep running these commercials on TV saying how awesome they are and how epic their product and customer service is. Every time I see that annoying "10 feet tall and and bullet proof" garbage I've wanted to Yelp vent about them. So, now my problem is their problem. read more

Excellent service from start to finish and great workmanship and product. Our windows have been up for a few months now and have weathered multiple storms. I got multiple quotes (we had 28 windows to install) before settling on Diamond Head Windows, but working with Ryan was an easy decision. The crew that handled the install was also great: perfect communication, attention to detail, took care of our space and cleaned up nicely when they left. Highly recommend! read more

Update: We previously had four large windows installed late last year, and had the remaining six windows installed this week. The quality of the sliding vinyl windows is excellent. Am very pleased with their function and how they look. It's a nice upgrade and adds value to the house. We are especially pleased with the efficiency and professionalism of the entire crew... starting with Ryan who came to the house for the initial consult, to Marisa (Ops Mgr) who organized everything, to the four wonderful installers... Isaiah, Grant, Nate, and Sefo. If you are thinking about getting new windows in your house, give them a call. You'll be glad you did. Fifty percent down when signing the contract, with the balance due at installment. Depending on window availability, it may take several months to get the windows if the order has to be shipped from the mainland. It's worth the wait... read more

Left the existing frame. Asked why the window was extremely smaller than normal. Because it is jump in windows. Changing windows meant changing the window but according to them no they kept my old frame. No sense. Asked why the window opened at most three inches. Because there is a plastic piece needed to secure window which limits airflow. Installers cool people. Sales and admin terrible customer service, be sure to check contract, we always followed up, never returned calls. It was extremely stressful, time consuming and money wasted. Still waiting for screens. Said it will be months on out. read more

Diamond Head Windows & Doors - They do not remove the existing frame. Thick plastic is double stick tape. - Windows Installation Near Me - Aiea, Hawaii

We had a very good experience with Diamond Head Windows. Ryan took the time to come out to our home and explain thoroughly about the product we were interested in, took measurements, and gave us our estimate fairly quickly. He was easy to work with, easy to contact, and willing to answer all questions posed. When it came to the installation, the crew that came to our home was really great. They were all very professional, polite, and respectful. Even though it was raining for a good part of the time they were here, they were pleasant and friendly. They worked through it like it was a normal day. You wouldn't even know that it bothered them. They were almost even apologetic when they said they were going to take a short lunch break. Talk about polite. They did a great job with installation and clean-up. During the walk-through at the end, they made sure all windows were working and installed as they should be. We picked this company because of a flyer that came in the mail. We are very glad we did. Thank you to everyone that helped with our project. We are very happy. read more

Got 4 windows installed (3 large and 1 medium) to replace the 20+ yr old windows from our house's original construction. Ewa sun had baked the old windows into failure and they looked pretty bad, so I worked with Ryan to get estimates and talk features. He was super accommodating and helpful. On installation day, Paamai and Grant took out the old broken stuff and installed the new ones in just one morning and took care of everything. The same day my wife was commenting how much cooler it already was in those rooms. They look great and I appreciate the energy savings I'll get and little things like the security features. Only drawback is it takes a few months for the windows to arrive since they are made custom. But that actually gave me time to get my HOA approval for the upgrade. Already eyeing some other windows looking to need replacing, but I would recommend checking them out if you need some quality stuff that look really nice. The double-lifetime warranty is a nice kicker too if you are gonna sell in the future. Thanks guys! read more

Listen up Kamaainas... this company is not the greatest as far as management and all their workers in the office. I would not recommend to anyone at all. Use another window company because I know for sure we have many in Oahu. Ryan Paul, Operations Manager, the guy I met up who presented me with paperwork in February and I truly understand that it was going take a while for the windows to come. If I had not called them during the end of the summer my window would have not been done. Lack of communications from their office management. Finally after a call I made, it was set up for a two days (Thursday and Friday) to do our 7 windows, 6 regular and a small one. Well, it was not done and once again it's lack of communication and I had to make a call to Ryan, since it's an inconvenience to my family and our dogs. I was then told by one of the worker it's because of lack of workers, they had only 2 people in our house to do the job and it's not the first time. If you are telling us it will take 2 days and additional days are necessary you need to communicate with us, give me a call. A call from Kelli with some explanations are not the greatest, you have to make a call or explain well why is it that we needed more days than you presented. Kelli Gouevia, top manager only could give me $250.00 less for our inconvenience, wow so great even though the inconvenience to our family was so BAD. The windows and materials are great but the work on the surroundings of each windows are not the greatest. Fast job and lack of final finishing around the edges are not well done. Another reasoning I choose the company was that they were going to finance it with no interest, well we got paperwork with Wells Fargo and it was not the greatest presentation, it was so confusing and if you older Kamaainas and don't read or understand it you will be paying a rate of 38.99%. I put my final decision to management to put a stop to it because what I signed up for is not the same. Once again a run around with different part of the company that does not communicate well and properly. It sucks!!! To pay over $12,000.00 it's not worth it. So once again. USE ANOTHER COMPANY.... read more

Jacob and Keoni did a great job. The price was good while the quality of work and their professionalism were outstanding. Mahalo! read more

Diamond Head Windows & Doors - Windows Installation Near Me - Aiea, Hawaii

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I just want to say I am very pleased with my new windows installed in two of our bedrooms ... Wes and Nate did an excellent job in breaking down the old jalousies and installing the new windows.. and best of all.... I can't believe it cut down the traffic noise outside in the morning so my sleep is uninterrupted!! I highly recommend Diamond Head Windows! P.S. window specialist Byron D. Also was very nice and easy to work with ... Not pushy at all. read more

I had a great experience with Diamond Head Windows & Doors. Brendan was my first contact with the company. He explained the product options thoroughly and was very flexible in accommodating my budget. When the doors were ready for installation, Marisa coordinated everything perfectly, and Brian and his team did a great job in getting the doors in perfectly. When a minor issue arose because of the age of my house, master troubleshooter William quickly fixed the problem. I will certainly return to Diamond Head when I need doors or windows in the future. Steve M. read more

John Rice- our master carpenter/installer was on time, very professional and did everything we expected out of him. He actually went above and beyond and addressed all of our concerns. Thank you. read more

They were great on initial installation. This is about following up on unfinished items. Two years later still not done. I cannot use my front security door for normal exiting because they never installed the correct hardware. Finish pieces on my other security door they never returned to install. The caulking on all the windows is now soft and pulling away from the house. Have found out it is the incorrect kind, not meant for exterior use. Multiple calls at install and now again over the past 6 months with no response. Had a window break which we also called to have them replace. Same response after multiple calls - Nothing! DON'T USE THIS COMPANY! read more

Looking forward to working with this business! Kelli responds very quickly. Will schedule an appointment to get a quote!

Great product. Great service. Installer, Jacob, is very friendly and thorough, and installation was quick. Everyone is pleasant and polite. Only issue was the time it took to get windows ordered. Granted, Covid delayed deliveries but still could have been a bit sooner from ordering to completion. I would refer them though. . read more

I had a great experience at Diamond head windows after many weeks of going back and forth with multiple companies I finally decided with them. The lady who came out was very nice and helped me with all my questions and made good recommendations. The installers were so nice they even helped me put up a rod I needed help with. My home looks so much better now that I got rid of those old jalousies! I am happy I went with them, the wait was worth it. I would recommend read more

Very disappointed by their lack of customer support after they installed whole house custom windows back in April in my Mililani town house. I'm there only 1/2 the year so scheduling was important to me. I was ok with the six-month wait for the custom windows to arrive and installation thereafter was on schedule, quick, and clean. Kudos for that. However, one window pane had a defect which the installers duly noted and said would be replaced asap. 2 months passed and Diamondhead Windows finally called and said the replacement pane had arrived so we happily scheduled a to come to the house when I'm there. Well, the service guy showed up and stated he was aware of the order but straight faced said he didn't have the replacement glass pane with him (!?). All he could do was lube the crank gears while there. Why the office scheduled the visit or the reoabothered even coming baffled me. It's now been 8 months and I have not received any word from them on the state of the replacement part even after emailing Brendan, Marissa, and Kelii in advance of my staying there. Though I have no issues with the quality of their windows and installation I'm very disappointed with their followup service and customer treatment. read more

Although they were not able to provide an actually door service for me the Owner/Manager Kelli G was very quick and helpful in his response to me! He was able to recommend another company to help assist me in my needs which I know most companies will not reply to my quote request like he did! MAHALO KELLI G ALOHA! read more

John Rice came out to replace a broken window and he was on time, very professional and super easy to work with. He answered all our questions and concerns and all with patience. A storm was approaching, but John worked diligently and was able to finish the job before it hit. He cleaned up after himself and told us how to take care of the new window properly. It was a great relief to us that we had a window again before the rain came pouring down. Thanks John read more

Listen up To all. this company is not the greatest as far as management. Specifically Management KelII, spoke to him, was not listening nor his fina words were basically calling me a none truthful person. I told him two other customers did not have their outside trimming destroyed. Kelii, said, no way windows sliding door was installed without removing door siding.. I not only spoke with the other two owners I even personally looked at there's. Use another window company because I know for sure we have many in Oahu. ordered tinted windows, Told all would be inspected for damage and to insure customer received as order. Windows and door arrived. No glass was tinted.. Told they would replace all glass. Must wait additional 12-14 weeks. No reason why windows were even delivered. Tony, the guy I met who presented me with paperwork in Dec-2023 and I truly understand that it was going take a up to 6 months for the windows to come. with all the check and balances how is it wrong glass was delivered. Lack of communications from Tony And Lack of properly inspecting to insure customer receives what was ordered. Definitely a 5 star for Marisa, (believe finance Guru) She was kind and professional. Scott and Grant (installers) these two guys were awesome. All three would be a great asset for any company. If not retired I would pay them to work with me.. Professional. Kind, cleaned up after, all around great people.. Note:, Installers Were not provided proper PPE for the job. Not provided proper scaffolding to safely do the job. I should have called OSHA, Pretty sure job would have been halted. Which means i screwed myself. A call from Kelli with some explanations are not the greatest, IMHO, definitely lacking in communication skills... I asked for 10% Discount or $1000.00 discount.. received $500.00 discount. Wait, being they destroyed the door framing. They did replace and install framing. Does not match framing as when my condo was built. Oh, they do not do painting... Forget all the inconvenience and now need to hire painter and buy the paint. $500.00 does not come close... wait it gets better, Tony, specifically told me, no destruction required. When the company person came out to measure. This person (without any knowledge and/or asking me) changed the type of framing.. I was told I received a much better quality... Does this mean the other two owners did not? Wait, it's my money $18000.00 and my Condo. But someone changed type frame without asking and giving me the option... The windows and materials are great but the work on the surroundings of Sliding door. Is poor to say nicely. #1reason I chose the company, great windows and awesome installation for the other two owners here. When I noticed not what I ordered. Installers had already removed 4 existing windows and installed two new windows.. So I decided to have Marisa remove cost for the tinted type of glass. A company that does not communicate well and properly, to include blaming the customer. Is a company I would never recommend. To pay over $17000.00 it's not worth it. So once again. USE ANOTHER COMPANY.... Final Note: Marisa, Scott, and Grant are the best... read more

Great experience from start to finish. They delivered on all of what they said the new windows would provide - heat reduction, noise reduction and most of all, they look fantastic. The only thing we would do differently is get them sooner. Thanks to John Rice and the entire DH crew for an absolute job well done! read more