The quality of work was very good with attention to small detail and reasonable pricing. I highly recommend them.

Didn't show up for estimate today no confirmation call nothing - unreliability is really not helpful. I made sure to be home.

Matt gave us a great price. His crew led by Rich & Kainoa did a fantastic job on our house. All my relatives & friends could not believe the new look of our 65 year old home. Their initial impression was "wow" because they knew what our home looked like before Tropical did work on our home. Our home is on Tropical Wholesale latest commercial. Gary & Jan read more

Mike and Matt are great and were very thorough in assisting with the decision making process for the installation of an elderly friendly shower! But the true superstar was the installer Jaymar, he was so friendly and efficient, just all around awesome! He did the installation on his own and was so neat and conscientious, he diligently worked throughout the day and cleaned up every day before leaving. I will definitely reach out again when the time comes to do our next bathroom conversion. read more

Yes, at times you need to wait but the wait is worth it. Matt's crew installed a beautiful jacuzzi shower and did a complete renovation of my other bathroom. There is real pride in workmanship and the job was well done. I also received the warranty and a list of cleaning supplies that should be used in keeping the bathrooms beautiful for years to come. read more

Matthew was awesome... Friendly Kind Personable Honest opinion Helpful Knowledgeable Passionate Happy Goes above and beyond Gives you information and facts Doesn't try to sell you on their products more concerned about what your needs are read more

We were told the existing siding would be removed before new siding was installed. However, they installed the new siding over the existing siding. We decided to leave it, but it was not what was originally agreed upon. They also took over 2 months to complete our siding because "another customer had an emergency." They stopped midway through the project. When they finally resumed work, we had no prior notice that they would be coming back. Our association required us to paint the siding a specific color. Once the siding was complete, there was no follow up on painting. So much time passed, that we had to submit a new request to the association for us to paint. Once the new request was submitted to our association, we had to put a deposit for the paint. Over 4 months passed before they even began work. When the painters did show up, we had no prior notice. Do NOT use this company. Communication is terrible and they do not follow through with what is promised/agreed upon. read more

Terrible customer service and communication. How do you maintain a company with lack of communication?

The Tropical Wholesale team recently completed the renovation of both of our bathrooms from tub to shower-pan in just 7 days, including a holiday! It was actually 6 days and the plumber just installed the fixtures on the 7th day. On time (even early), professional, and tidy as they always cleaned up well after each day. Floors were always carefully covered. I am including "before-during-after" pictures with the end result looking exactly as advertised. We have been enjoying the new convenience of not having to step over a tub and risk slipping which will become a factor when I am older. The safety bars, shelves, and soap dish were included and placement was up to us. Thank so much to owner Matt and the team: Derek, Steve, and Derek's son (sorry, missed his name) who worked so hard for 7 days. Derek actually stayed a bit later one day just to finish the paneling. read more

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We contacted Matt concerning replacing our vinyl siding, since we saw them at a better business show. According to the better business they were excellent so we decided to get vinyl siding from Tropical Wholesale. Along the way we knew we also needed new windows, but basic support structures for our house were destroyed. We had a 4 x 4 post that was rotten and destroyed by terminates and other parts of other window frames that were completely rotten by water damage. Matt said he could replace the windows before replacing the vinyl side. Lastly, we went all in and had them replace our roof with an aluminum metal roof since I thought this type of roof we be more secure in a hurricane and very first resistance. So the job was a big one, lots of remodeling. What impressed me about Matt and tropical windows was along the way we encountered lots of problems and Matt's carpenters were able to fix them. Including replacing our rotten 4 x 4 post without a side of our house collapsing. After each major remodeling component (window replace and frame/post replacement), roof replace, vinyl side replace and even cutter, Matt would say is anything wrong, anything else we should do. I didn't expect that. Because if we said yes, it would cost him money to do more work. He was very concerned that we would be happy with their work. That is the kind of remodeling/window/vinyl siding/roofing company I want to work with. Thank You Matt read more

Tropical Wholesale - Before Tropical Windows - Roofing Near Me - Honolulu, Hawaii

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We are completely satisfied with Tropical Wholesale after they replaced 13 jalousie windows in our house with double slider, end vent slider, and double hung windows. These new windows really add to the elegant look of our home. Mike clearly explained our selection options, installation procedures, and how they could replace sections of old, rotting window frames. I just cleaned the windows today and found out how easy it was to remove the windows screens from the inside of the house. I want to Thank and recognize the main window installer, Junior, who was just wonderful during the entire job. Junior contacted us a few days prior to the start date to go over the job's timeline, delivery of materials, and answer any questions I had. I am especially grateful that large sheets of clear plastic-like covering were taped over each window to be worked on, as this minimized any dust or small debris coming into the house. I was impressed with how professional Junior was - always courteous, keeping us updated on what area they would be working on next, and clearly explaining how each type of window worked. Great job, Junior! In summary, it was a pleasure working with Tropical Wholesale and I feel so good as I open and close my new windows. read more

I can wholeheartedly recommend Tropical Wholesale after their completion of my vinyl siding job. It was a pleasure to work with Matt, Rich, and their crew: John, Brandon, Clay, Kainoa, and Jesse. Wonderful work ethic, polite, conscientious, skilled, with a sense of humor, to boot. My house looks great, like it got a makeover, and it was completed in the promised time frame. I was encouraged to call if I had questions later, and their sincerity rang true. I liked their attention to detail and taking care of an unexpected problem which arose of water leaking into the house from improperly installed windows by another company. All in all, a great job by Tropical! read more

I signed a contract with Matt from Tropical Wholesale on December 2, 2024 to redo my shower. I had contacted Jacuzzi and apparently Tropical Wholesale is the local contractor. At that time I paid a down payment of $8000. After numerous calls about the installation date, I was finally scheduled for February 25, 2025, over two months later. When I finally got through, a women kept saying thank you for returning my calls but she had never once contacted me about installation by text, email or by phone. Matt will talk you out of what you really envision, such as black fixtures, maximum stall size or glass doors. Read the fine print and insist on what you want and make sure the size of the stall is what you want. Matt never took measurements and ordered a shower pan that decreased my stall size, a decrease that was reported to him by the construction crew. He ordered them to proceed. I was never was given the option to use a larger pan. When I brought this up to Matt, we got into a very heated argument, which I considered very unprofessional. Of course he apologised the next day through a text which was not accepted especially since he made disparaging remarks about me and my wife. The construction crew finished the installation on February 26 and the following day, February 27, Matt texted me and threatened me with legal litigation if I didn't pay my final payment. That was uncalled for because I always pay my bills. I fulfilled the contract and paid my debt. read more

After 5 months, we finally got two of our broken windows repaired. My understanding is that Tropical is a contractor that install windows. The warranty is from a window manufacturing company that doesn't want to cover the labor cost for Tropicals repair work. However, I give Tropical a 5 star rating for our bathroom conversion done about a year ago. read more

Terrible customer service. Doesn't honor warranty. Owner referred me to window manufacturer, who doesn't reply. If I knew that he wouldn't honor the warranty I wouldn't have purchased it from them. read more

My two bathrooms were just renovated by Tropical. I was very impressed with the way the renovations went and the very knowledgeable and loyal workers that came to my home. It felt like family. Everything was done as scheduled and to my satisfaction, so much so I'm having them change out all my windows. What's even more comforting is that it's a long time local company with long time local workers. Highly recommend Tropical. Thank you Matt, Ki, Steve, David and Mike. You all coordinated and work so well together. MO in Kaimuki read more

I had my windows installed about 1 /12 years ago with Tropical Wholesale. I still love them and find that the customer service is excellent with them. One of my screens clips snapped when I was washing the windows just recently and I didn't know how to fix it. Matt, himself came to my house and replace two clips and put the window screens back on my window. He was very courteous and professional. I see negative reviews about Tropical Wholesale but I believe it is just the competitors sending those reviews out. They get 5 stars from me. Debbie K read more

We just had our bathroom remodeled from a tub to a walk-in shower. Ki and Steve were so professional and hard workers. They "demoed" the whole bathroom in one day and removed all debris - didn't leave a speck behind. They are very considerate and knowledgeable. Ki has such a pleasant personality and is so friendly. We did have to wait 3 months to get it done but it was worth the wait. I couldn't be happier with the final project. read more

Tropical Wholesale - a rain shower with hand-held too. Two grab bars and 4 shelves - Roofing Near Me - Honolulu, Hawaii

Mike and Matt were super professional and so helpful when we needed to change my in-law's tub to a shower. They were professional and understanding to our needs! Would recommend! Everything was explained super clearly and the installation was quick and proffessional. read more

Deplorable salesmanship!!! Don't waste your time with a free estimate. Mike will talk good story about his Dad this and his Dad that.... Dad - you should be ashamed! (unless you trained him this way - than shame on you). He wrote up a quote and expected me to commit immediately or pay a higher price later. I told him previously, (trying to be upfront), that I was getting a number of estimates to replace all my windows, and he basically threatened to charge me more if I didn't take his first bid! What?? Afraid of the competition? Afraid you won't EARN my business without strong-arm tactics? Absolutely not the way to do business in Hawaii. No pono at all. read more

BIG MAHALOS!!!.. to Tropical Wholesale for the beautiful job they did replacing my old cast iron tub and shower enclosure. I ABSOLUTELY LOVE IT!! Matt Jr and Sr took the time to clearly explain my options, the materials used and the special training their guys are required to complete to keep the manufacturer warranty in place. From demolition to completion of install, everything was done w/ professionalism and utmost care, keeping the inside of my home as clean and dust-free as possible. I can't thank Ki enough for his meticulous work and explaining things to me along the way. Being a "perfectionist" myself, I was so happy to have Ki show such great care and pride in his work, through the entire process, as if he was doing it for his own family. THANK YOU KI!! I would highly recommend Tropical Wholesale and will call on them again for my next project. read more

We decided to replace all of our 37-year old jalousie windows as many of the window cranks no longer worked and the jalousies proved to be too difficult to keep clean. We decided on Tropical Wholesale based on their history in Hawaii and customer reviews. Journeyman Michael and his crew worked hard to install all 16 windows on our two story home. Michael was very pleasant to work with and was a true craftsman who did a beautiful job of installation. read more

Tropical Wholesale deserves NO stars. The owner Matt R. Houar is the biggest liar and doesn't honor his word to customers. He also uses his son Mike as a salesperson and he's very unprofessional. I paid $20,000 for new windows which arrived 6 months late and this was waaaay before supply chain issues. The windows they installed weren't even straight. The screens corroded in less than a year and the window locks continue to break!!!!! Matt preaches but local when the product isn't local!!!! And Matt is far from local!! Don't buy from that shyster! Amen! read more

I wish there were six stars for rating this local business. I can't say enough about them--especially the work crew of Derek, Steve and Joe--who worked quickly and neatly to install the first of two bathroom renovations. The demolition and installation, as well as cleanup, were done professionally and with great care. We're now joking that we have to upgrade the rest of our house to match the new shower stall and fixtures. A second bathroom shower is waiting for renovation in a few weeks awaiting some material enroute. The backing for the shower walls is " plyboard screwed (not nailed) into 2x4 studs in the wall--so we think the shower stall can double as our hurricane shelter. The completed shower stall is top notch and should last many decades. read more

It's been about 3 years now that Tropical Wholesale changed and installed my 2 walk-in showers and till this day, the owner Matt has always responded and been attentive to whatever issues I have with my shower, which isn't big deals at all. Matt, his wife, Sierra, Derek and Steve have always been accommodating, trustworthy and very responsive when u call them! it's hard to believe and read all the negative remarks of Tropical Wholesale for there were many family and friends who where referred to and who also changed and installed showers and no complaints from them at all! I still recommend anyone who asks me who did my showers to Tropical Wholesale cuz I believe and know from experience that Matt and his staff are all AMAZING and OUTSTANDING and their services are highly recommended! They do an AWESOME job, clean up and haul away and services are PROFESSIONALLY completed! Thank you TROPICAL WHOLESALE! read more

Tropical Wholesale - my new shower! - Roofing Near Me - Honolulu, Hawaii

My mother purchased windows and sliding glass doors from this company a few years ago, for the entire house. Within a year two of the sliding glass doors developed a residue between the window panes that is impossible to get to without destroying the doors. Despite talking to Matt MULTIPLE times, several years later we have had no resolution. He reassured her many times that the problem would be fixed and the doors replaced, but nothing has been done. We are so frustrated that our next stop will be the Better Business Bureau. read more

Tropical Wholesale - One of the doors - Roofing Near Me - Honolulu, Hawaii

Poor customer service the person that answers the phone is not very helpful on helping you find what you need unless you a VERY specific on linear footage and maybe they have it in stock. He just makes you not want to buy from them read more

Highly recommended the boys were really friendly Matt was excellent constructor and friendly to his customers.Good job workship.

Had our bathrooms remodeled over 2 years ago. The difference was like night and day. The bathrooms still look like new new with minimal maintenance. Their designs are unique and very appealing to the eye. If you are looking to remodel you have to visit Tropicals showroom on Beretania before you do anything. Ask for Matt or Mike, they will make the experience very enjoyable. Richard read more

We had our two bathroom showers and tub replaced and were very pleased with the final product. The work crew was great; so conscientious, friendly and seemed to really love what they do. We are very pleased. read more

I wrote a bad review, basically one of my windows shattered because it was defective. I contacted the owner (Matt) of the window company since it is still covered under warranty, but the owner did not want to deal with it. A few months later the owner decided to take care of the window as long as I take out the bad review I posted. According to the owner he called us a HOSTILE CUSTOMERS because of the review we posted. I recommend not using Tropical Wholesale if you plan on getting your windows done right! read more

Tropical wholesale installed our windows in 2006. They are a family owed family runned business that really cares about ohana and the islands. We recently reached out to them and they were so generous to help us. Can't thank them enough for all the support through the years. Still love our windows after all the years. read more

Great professional service by Contractor Derek and Plumber Robert! Tub to shower work done, I highly recommend them!!! Outstanding!!! read more

Spoke on the phone with Matt and he gave us quite a bit of information. I scheduled an appointment with him for Monday at 4 PM and he was a no-show and did not call. Called his office later that day and rescheduled an appointment for the next day at 4 PM. Another no-show and no call. I also note that their showroom on S. Beretania is supposed to be open until 5 PM on weekdays. I drove there on Wednesday or Thursday of last week, arriving at 4:15. Their front door was locked. We hung about a few minutes then left. We then saw someone inside turn off the "OPEN" sign before 5 PM. Very unprofessional. Windows are too expensive for me to consider dealing with a company that cannot perform rudimentary customer service. read more

Had our bathroom and 7 windows done, work crew 2 guys did a great job installing bathroom and windows, window frames looks great lots of compliments form neighbors, screens materials at closer inspection sub par at the most screen frames flimsy not what I expected from a $20,000.00+ job had one screen torn at the bottom track damaged, called Mike Haur son of owner come by to take a look and agreed that it needs to be taken care of. One month later reached back to find out the status of repair was told by Mike H. to complain and call office to insist on immediate repair which I told him sounded strange being it a family business called spoke with owner Matt Haur who sounded concerned and more than helpful in resolving the issue which was done professionally by worker Jr. very pleased with repair thank u Matt and Jr. payment issues with Mike H. stopping by to check out how job was going which took him about 30 sec. then coming down stairs and saying came to p/u balance for bathroom $6400.00 no phone caa ahead of time so I could go to the bank to get check, had to rush to the bank while he said he'll wait till I returned. Done renovations done to our home with no inconvenience, this experience very unprofessional with payment collection needs more training in customer relations if we decide to do business with said company prefer to do business with Matt H. not Mike H. As it stands very unlikely to use Tropical still have 9 windows and glass sliding door. Just bad experience with Mike H. read more

We used Tropical Wholesale to install vinyl siding on our then home in 2007. At first, it looked pretty good, all nice and new. Fast forward to 2018. We have since moved and this place is now a rental. Some of the panels have cracked and fallen. Color is faded, extremely so in some spots. A house across the street that has had their vinyl siding even longer, and it still looks good. A contractor came to look at the house and recommended that we either remove the vinyl or paint over it. Now that is sad. We contacted Tropical Wholesale because this product was sold as having a "lifetime warranty". Well, we will never be able to check on this warranty because when we called them, they told us we had to email some other mystery department. This mystery department never responded despite multiple attempts. And calling Tropical Wholesale did nothing because they would again tell us to email this department. Who knows if that department even exists. So if you every use Tropical, be aware that once you sign that last check, you might be relegated to that mystery email department. And if that happens, good luck. read more

My husband and I are retired and wanted to protect our home so we woudn't have to worry as we aged. We reviewed our options and choose Tropical Wholesale since they offered the three home improvements we needed - roof, siding and gutters. Matt came to our home and showed us our options and we were impressed with their options - plus they gave a discount if we purchased multiple improvements. We have gone thru our re-roofing, and siding and couldn't be more impressed with the workmanship. The workers would clean up after every day and welcomed our questions and concerns. I would highly recommend Tropical Wholesale because of the workmanship and overall value. Thank you for providing us peace of mind. read more

Mike came to do an estimate that ended with I don't have a brochure for you to study; here's my 40 minute power point presentation; I don't measure windows; here's my estimate; BUT I do have a copy of the contract we can sign because if I come back my price will go up! He spent more time telling us what they don't do (like the competition) rather than what they can do. I asked him several times to stop and sell me his product. He did not like that at all. He did not look at a single window in our home and said that they were so good that he could be cocky and didn't need our business. His father, Matt, the owner, called soon after he left wanting to know how Mike did. Interesting, right?! He acknowledged that they were the best and been in business for so many years. Matt offered to come out and do another estimate. He didn't seem to hear that his son's cocky sales technique was a turn off. I told Matt that it even makes me uncomfortable to have anyone from his company come back to my home. read more

Mike came to do an estimate and like another reviewer mentioned took no measurements, talked about tropical wholesale being the best with a lifetime warranty but then went on to say that it is a "voluntary" warranty, meaning you have to call them and be cordial and not yell at them or the will not help you or the problem. He was cocky and wanted a contract signed that day otherwise the price goes up. read more

We had a very good experience with this company. Yes, it took some time to get our windows, but this was understandable during COVID. Yes, they could have done a better job communicating to us why the windows were delayed as well. But these issues aside, the work done was outstanding and this is truly a family owned local business. When we add more new windows we will use this company again for sure. We are also considering using them to renovate our master bathroom. I am not sure why the low rating over all on Yelp, but from our perspective it is definitely not deserved. read more