I'm a retired union crane operator. I spent 48-years in the construction trades. My lanai door was completely frozen and would not roll anymore. I completely avoided Craig's List and spoke with other business professionals to find out who they would use to fix my problem if they had the same issues at their home. That's how I got KKTF's name and phone number.
I made one phone call, and a woman answered the phone and arranged for someone to estimate my repairs. To my surprise, the estimate was to occur reasonably quickly a day or two later. The gentleman arrived on time (unfortunately, I was amidst a last-minute unexpected Zoom video teleconference with the family courts at the time). The adjuster spent less than 2-minutes looking at my lanai door and silently gestured to me on the way out that I would be called with the estimate. So far, I was really impressed with KKTF and looking forward to doing business with them.
Unfortunately, a whole lot of stupid kicked in from that point on...
About 5-days later, I had a notification that someone had blocked their number and tried calling me. My phone is set not to ring or disturb me with those calls as they are A-L-W-A-Y-S from scammers, telemarketers, or robocallers. However, I noticed that my message light was blinking. When I checked my messages, it was from a woman at KKTF (I'm not going to use her name and embarrass her) who gave me a quote of approximately $250 to put a pair of new rollers under my sliding glass door. I thought this was a reasonable price and wanted to accept the offer, so I responded to the woman via the email address she gave me and tried calling the KKTF office, only to get their voicemail.
My email and voicemail message explained that they could not reach me with a blocked number and why I had my phone set that way.
A day or two later, I received another private caller voicemail message from the same woman telling me the exact same thing she said to me in the first voicemail message she left me. She never responded to the email message from me but instead ignored that message and instead opted to block her number and leave another voicemail. This was getting frustrating because I wanted to do business with this company and get the repairs done and move on, but this woman was making that impossible with her ridiculous phone games. Once again, I sent the same email and left the same voicemail, only this time I was upset from the sheer stupidity of a company agent playing stupid phone games with hidden phone numbers like some African scammer!
I unblocked my telephone number because I had absolutely no doubt that the same female dim bulb would block the number and call again instead of merely responding to my email. I wasn't disappointed because the dim bulb did call again within an hour, and I was eager to both get my door repaired and find out why a legitimate business would play stupid phone games like some lovelorn 13-year-old girl in study hall! Sadly, I didn't get that chance because the woman immediately laid into me about not appreciating my tone of voice and how she was a mother working from home and blah blah blah. I couldn't get a word in edgewise other than to say, "So, you are going to ignore my emails instead of simply responding to them instead of playing the same silly phone games?" And she went back on her tirade. I ended the call.
Folks, I didn't call a glass company at random to make a date with someone I don't know and can care less about. Especially someone too dumb to understand plain English. I just wanted my sliding glass lanai door repaired. I sent the company a photo of my 10-year old daughter and me to let them know that other people in the world have children and don't hide behind blocked company telephone numbers.
I cannot attest to their work beyond the initial assessment to do the estimate. I know their communication skills with people who are anxious to do business with them suck. Especially the social retard who works for them that thinks that she is all that and a bag of chips too.
As an awesome aside, I called Home Adviser, who set me up in mere minutes with a company called Redo Hawaii. They estimated the job at $80 for parts and labor (which was less than a third of what KKTF estimated) and then came over and had my sliding door repaired and the job completed within an hour. Instead of the $80 they asked for, I gave them $150 because they were worth it. read more