This is my second experience with RSG and it was again I am very pleased. I called to inquire about rescreening my aluminum screen and they took me right in and completed my (new) screen within 4 hours. The measurements were just a tiny bit off and when I came back Nalu corrected it on the spot, in 10 minutes. It's so nice to support local and to deal with such nice and professional people. I would definitely take any future business to RSG. Mahalo, Nalu! read more

Needed a piece of glass. Simple. Not so simple but Eric went above and beyond to get me a piece of glass top to fit into my teakwood coffee table. Would definitely recommend Re: Screen & Glass. Lots of aloha, patient, professional, prompt, etc. Mahalo nui, Eric and staff! read more

Re: Screen & Glass - Windows Installation Near Me - Kaneohe, Hawaii

Went to their shop to get two screens replacements after the storm. Eric was personable and a great help with not only showing how their product is at a better grade than City Mill, but he actually got my screens by the next day even though he had a job for the next couple days. Screens came out great and you can tell they are of a stronger and better quality. read more

Referred to RSG for windows & screens. Erik understood what I was trying to do & advised me of another option I did not know about! Which saved me money. Nalu came out right away did estimate and job was completed in record time! Very pleasant, professional, and easy to work with. I highly recommend them! read more

Had a broken glass window. Shopped around for a good price and RSG was the best by FAR. Got the job done in like 40 mins. Couldnt be happier. Good people. Support this local business! read more

Erik was responsive to my inquiries, thorough and timely with his estimate and measurements, and he and his son Nalu did an outstanding job with the installation. Our old screens were all busted and misshapen, in fact they were so bad that I had electrical tape and/or duct tape around all of them to keep the critters out. These new screens and clips, and the new screen door for our lanai, they all look so good and they're perfectly in line with our window frames (so long, tape!). It'll be such a relief to be able to take them on and off easily to clean, too. The most meaningful part of our experience was how accommodating Erik was for our schedule - he got us on the books as soon as everything was ready and then bumped us up when I started to feel like our baby would be coming sooner than expected. I think she'll be here this weekend and Erik and Nalu just did our install this morning. We're so grateful to be able to welcome baby with screens that will protect her! Biggest mahalos to RSG, Erik, and Nalu. An awesome team that we highly recommend. read more

Customer service was spot on. The communication with them made it easy in what was needed done. Options were explained and given. I felt like a long time customer. read more

Great company! Lots of Aloha and helpful. Nice work and very helpful Hidden in the back of the driveway

Absolutely in awe of this father son duo ! They are honest hardworking and good at what they do !!! They repaired my glass window that's been cracked for 12 years because I couldn't find anyone on island to do it ! They did a special order for me and fixed it as soon as it arrived ! They made replacement screens for me that were ready the same day ! Highly recommend !!! read more

Re: Screen & Glass - Repaired glass window - Windows Installation Near Me - Kaneohe, Hawaii

See all

I've used Erik and his crew multiple times to fix screens, install windows and repair broken glass. I've also referred him to a bunch of my friends. This Kama'aina company has integrity, they are Pros and know what they're doing and always bring a very pleasant atmosphere to the Job. I strongly recommend using Re-Screen & Glass for any Jobs that have to do with Windows, Doors, Screens installs and repairs. Mana in Manoa. read more

Would definitely recommend them for all your window needs. I had a missing screen in my son's window and couldn't open the window without him getting attacked by mosquitoes. The technician sent me the estimate this morning and we proceeded with the work immediately. A few hours pass by and the receptionist called and told us that our screen is ready for installation and that the technician will be there shortly. The technician showed up, he quickly installed it and was on his way. Super happy with the work and response time of this team. I was worried my job for be too small since I only did one window but I will definitely use them when it is time to redo my other windows. read more

We called Screen & Glass to give us an estimate on replacing our screens. Eric and his son Nalo came over and took the measurements and explained what they were going to do. We told Eric that we were going to have visitors on Monday and if he could have it done before then. He said they would be back by Monday, but they came back the very next day and had my screens replaced. Very efficient and excellent customer service. read more

I was referred to this company by another contractor. Whenever it rained heavily, the water would deflect off the glass door of the master bedroom sliding glass door, and run into the track and leak into the dry wall of the laundry room beneath. Re: Screen & Glass felt they could take care of it. They sent Erik to take a look, who evaluated the leak with my tenant, felt confident he could fix it, but then left and didn't give us any follow-up. I had to contact their company by the end of the week, only to receive a follow-up email that the "leak could not be sourced" and that I should seek help from someone else. I called back to report this discrepancy, and was told by Makana at reception that they would get to the bottom of it and call me back ASAP. A week passed. No follow-up whatsoever. My tenant grew impatient. I called back and spoke to Makana yet again. She said she would once again sort things out and have a response "by the end of the day." Another week passed. No follow-up in any way or form. I have no idea what the customer market is like re: demand for screen and glass work, but I found the complete and utter lack of communication and courtesy on the part of this company off-putting and disrespectful. It's a shame so few companies exhibit good service with pride and Aloha. Judging by the number of similar negative reviews on this site, I'm guessing other prospective clients have had similar experiences. If you're considering hiring or even seeking evaluation from Re: Screen & Glass, do yourself a favor and look elsewhere. It'll save you a great deal of time and frustration. read more

Erik and his son had to custom make two screens for me, to include create a new way to keep them in place. They also repaired my lanai screen doors, and were very efficient and professional. I would use this company again if the need arises. read more

Erik and his staff were great to work with. Made ordering a new glass table top easy. Highly recommend their services.

I started 2 months ago inquiring about the glass needed for a new bay window. Email communication was good at first and then no responses. I decided to go in person and seemed to now be talking with someone who could get the ball rolling but that didn't last long and soon the communication dropped off, again. I give up! Why is decent customer service lacking so bad these days? Is everyone doing so well that our business isn't needed or important? I wanted to support a local business but my time was wasted. Very disappointed. The blessing in this tho is my new quotes are about half the price. read more

They were great! Finally found a place that would fix my screen! I'm not a DIYer so what a relief!! Got ghosted by some others just wouldn't do it. Highly recommended. read more

Totally satisfied with my new sliding door with pet screen. My cat climbs it and no damage so far! Thanks guys!

I am very happy with this company! Very friendly and quick service. Thank you guys for a great experience and thank you for fixing my sliding door! I will definitely recommend them to friends and family. read more

We are SUPER happy with both the price and the work. We had a slider window fixed after it was broken. We decided to fix our kitchen window at the same time because the jalousies have been frozen in place for as long as we have lived there ( 3 years ). Erik did a terrific job on both repairs. I would use this company again myself and also just recommended them to a neighbor who also has a broken window. read more

I was extremely pleased with the service I received, both from their office staff, (Makana) and the technicians who worked on my windows. Fair price, efficient friendly staff: what more can you ask for!! I highly recommend these folks!! read more

I called and spoke to a pleasant lady regarding some broken casement operators and some other windows that weren't quite working right. She scheduled to have Erik come to our home, which he promptly did. I showed him all the windows that weren't working properly, and he said he would order, and drop the casement operators by when they came in. We also have several windows we would like to replace, and asked for estimates. I just got the strangest vibe while he was here, like he was half listening to me. By the time he left I was really questioning whether he would follow up with me at all. So I made he sure he understood what I wanted to order, and which windows I wanted an estimate for, along with some information on screen material he recommended. He promised to provide and estimate and follow through with the order. Never heard from him. Really? read more

Previous experiences were great up until recently. The tech left a window open (no screen in window) and left my house, my cat got out, bugs got in, and my house was left unsecured. Multiple attempts to contact the company have not been returned, and no apology. Highly disappointed, do not recommend this company. read more

Stop looking around and call these guys. Accurate quote, true time estimates and great installation. Couldn't be happier with new double-entry screen door, new window screens are next. read more

Terrible service! Called to request to repair two glass sliding doors. I thought he would start the repairs that day, but Eric, the owner, said he'd email me his proposals for the two jobs. Okay... but one week later and still no proposals! I even called his office and his receptionist said she'd speak to him about it but still squat. Good grief, if they can't be responsive before getting a job, imagine how they're going to be if they encounter a problem during a job! I'm looking elsewhere! read more

I was referred to Screen & Glass by my neighbor, she was very satisfiedc with the product & satisfied with both new windows & frame as well as workmanship. So I'll pay it forward, communication was great, appts made were right on time. Erik was very courteous as well as knowledgable. This is a locally owned family business, I'm very proud to support local! Very satisfied with my window frame, screen and jealousies. Price reasonable for workmanship & quality. Can't belive I didn't do this sooner, they close so well it really keeps the noise out & screens better keeping the dust out. Mahalo for my peace of mind. I HIGHLY RECOMMEND SCREEN & GLASS read more

Had re screen and glass come by to give me an estimate for a number of windows that needed to be fixed. At first the receptionist took over a week to get back to me to schedule an appointment for the estimator to come by. Then, after staying home from work to show the estimator the windows that needed repair, I NEVER heard back. Very unprofessional. Thanks for wasting my time read more

Long overdue review but considering I haven't been active in a long time but re-activated to shout praises for a great local company should speak for itself. I was recommended this company from a co-worker who actually didn't have work done but met with Erik and felt confident in his abilities to refer me to him. I called their company and spoke to Wainee, who was both very professional and put me at ease even with my long winded explanation of my window repair needs. I was able to get an appointment quickly and Erik arrived prompted at the promised time if not a bit earlier. He went straight to work and efficiently replaced the casement window locks we had ordered from another window company (long story, but the "other" company didn't want to do the work.) The outcome was fantastic and locks are working properly now 6 months from installation. Wainee sent the bill the following work day and I was surprised to see that the cost was so low since she had given me an estimate based on labor charges which was already reasonable. Erik billed according to working time and didn't pad the bill like other businesses do for travel time or using a flat rate. I would definitely use this company again for their integrity, Erik's skill and great attitude by both Erik and Wainee. Great local small business and people. I hope this influences others considering this company for home screen and glass repair. read more

I used Re:Screens and Glass and am very happy with their work. I needed a new screen door and my glass of my sliding doors resealed. It was easy to schedule the estimate and they were very prompt with their estimate and on time the the appointment. The quote was very reasonable. I called to schedule and they were very upfront with me that there would be a minor delay in the screen because they were waiting for their shipment. I was in no rush so it didn't bother me. Because I didn't know the company I didn't feel comfortable about paying the deposit with a month or so wait time. I wasn't pressured at all about paying and they understood. The screen came in right on time based on that they had told me. Again scheduling the installation was easy and they showed up on time! I got my new screen today and love it. I never thought a screen made such a difference. I would recommend this company to anyone looking to get a new screen or glass. Every person I worked with was extremely professional and friendly. They even gave me a discount for having to wait! I wasn't expecting that and it sure was a nice surprise!! read more

Oct 2012 - Prepping my townhouse for sale, I needed an aluminum screen door for my balcony and several window screens replaced. I contacted Discount Windows & Doors in Kaneohe, they said they did not sell replacement aluminum screen doors, recommended Screen & Glass. I called them and talked to a lady about what I needed. She said a rep would be there to measure and give me an estimate. Rep arrived right on date and time I requested, I showed him what I needed. I wanted a strong aluminum sliding screen door for my balcony, on the Windward side steel doors rust out in a few years. Rep recommended a bronze model with extra strength ribs. Ok by me. He took measurements, said I would be emailed the estimate later in the day. That evening the estimate arrived. i compared their window screen price with other companies, no comparison, better price. I replied by email I accepted the estimate. Reply email within the hour, products would be delivered in a few days. Right on time the rep arrived with the new sliding door and window screens. I liked the appearance and quality of the work. Door fit right in place, sliding easily. Rep installed new lock latch on door frame, ensured it fit correctly. Window screens had larger hand grips for easy removal, fit nice and snug. Overall I was very satisfied for the price I paid, quality of work, speed of work, attitude of rep was very professional, appearance of delivery vehicle. I would use Screen & Glass again and highly recommend their services. (I registered for yelp with my home address in San Diego. Still in Hawaii until Dec 9th, I live near Valley of the Temples, Mauka side of the Kahekili Hwy. read more