My wife and I stopped by, as we were in the area, and decided to give this place a try. The food looked good, and it got great reviews, so we figured, why not?
I don't know how good the food actually was because we didn't stick around to find out.
When we first pulled up, there were people waiting around outside. That's always a good sign for a restaurant; people waiting. They have to be waiting for a reason. I don't see people waiting around for terrible food.
My wife and I walk in and, while deciding what we want, sit down at a table we see that's open. The place was packed, and this was the only table available. We're there for no more than 2 minutes when an employee storms over and says, "You have to move! You can't save a table until you order something!"
We say, "Oh, sorry about that. We didn't know", and get up. She walks back behind the counter.
Put off by her horrible attitude, my wife and I decided to eat somewhere else. (No adult likes to be spoken to like they are a child who's done something wrong) We walked out to our car, and I decided to have a word with her as well as her manager, so I walked back inside. I see the girl behind the counter, and I said to her, "You know, there was a more professional way you could have asked us to move. You didn't need to be rude." She doesn't offer an apology or even so much as informs us of their policy. She just muttered an "ok".
I asked her to get her manager, and she again said "ok" and got the manager. Within a few moments, the manager walks up. I explained to her what happened, that we had never been there before, and we weren't aware of the seating policy, and how we felt that this employee was rude to us, and that I thought she should know. She apologized, explaining that the employee was new, and she also informed me of their policy of not sitting down until you've ordered. She also stated that there were signs "all around the store" explaining this. (For her part, the manager was courteous, apologetic, and very professional. I did appreciate her taking the time to hear me out and explaining their seating policy.)
To be fair, after I left, I noticed one sign on the door stating their policy. That was our mistake; not seeing the sign. However, the employee, for her part, could have handled the situation in a more professional manner, new employee or not.
I don't think we'll return.
So, customers beware: This place has a very strict seating policy: You have to order your food, grab a number, and THEN you can grab a table.
You know, as the big sign on the door states. (That was our bad for not seeing that sign.)
Otherwise, the food looked pretty good. It's just a shame that one employee ruined the experience for us.
Hope everyone else has a better experience. read more