Today, went into this store, Scout & Molly's in Reston. I didn't need to buy anything, but I noticed that it was a small woman-owned business, and I wanted to support it. I figured I'd go in and find something I'd like to have and accomplish my goal of supporting this woman-owned business.
I was barely greeted when I came in despite the fact that I said hello as I entered. The woman who was folding clothes near the front door didn't bother to look up fully. I started looking through items on the rack near the front door, checking out the colorful tops and still on track to purchase something from this store. I thought, "Let me check out the other items before I make a final selection." I found several items I liked.
As I began to check out the items in the next rack over, another lady came from the back, greeted me, and asked if I was looking for anything in particular. I said no. I'm just browsing to see what strikes me. Before I could get to the back of the store, another group of 2 women and a girl came into the store, and the woman who couldn't be bothered to look up when I came in warmly greeted these women and said, "We also have 30% off tops and shorts". From the back where I was standing at that point, I could hear her exuberant greeting and advice so freely given to this group. It was a stark difference in how I was treated.
I wondered why neither of the sales people told me about the sale. So I told the sales person who was closest to me at the time what I'd heard and asked if that was, indeed, the case. She said yes. I said wow! Neither of you mentioned the sale to me, so I guess it's a good thing I overheard.
At that point, I decided I wouldn't be making a purchase there after all. I went across & up the street and spent $268 in WHBM instead.
I'll patronize businesses that welcome and appreciate my business.
I would NOT recommend this business. read more