Cole was awesome - quick to respond, showed up on time, was a great value, and was able to get our…read morepool heater installed quickly. Really appreciated his customer service approach and will definitely use Tiki Time again!

Great service and communication from start to finish. I was impressed with how quickly they showed…read moreup and completed the work.

John has been a great pool tech! He has always made sure I'm happy with his service and has gone…read moreabove and beyond to accommodate things like random freezing weather. Great customer service from the whole company. They provide attention to the specific needs of my pool, fast reply times, and very reliable and transparent which seems to be a rarity these days. They are also very well priced, only charging for services provided and the chemicals used rather than an inflated monthly rate. Highly recommend Peacock Pool Care.

From the owner: Peacock Pool Care and Repair's reliable and worry free monthly pool service provides digital…read morereports from each visit showing the chemistry, adjustments, photos of cleaning, filter PSI, and more. Our quality of care is unmatched. Can balance a pool, replace a pump, repair a heater, re-plaster a surface, install tile and coping, replace mastic and much more.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

for an above ground pool in the middle of a open 3/4 acre area - we rec'd…read moreBroken promises & lies from Phillip asked for surveys of properties - for what?, told us Oncor had to bring someone out to do an inground study for underground wiring, told us city required it - no they didn't, we called city they had never even heard from this man, not a requirement of city on oncor study, was to start on July 11 then postponed and postponed again - then he ghost us, then gets attitude, then he tells us its best he just refunds the deposit - I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!! Correct Punctuation is not used in this pissed off statement

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

They did a great job & there prices are great I would recommend they also keep in contact with you…read moreat all times

From the owner: Over 29 years of experience in servicing, repairs, and remodeling. Pool Pros DFW will take care of…read moreall of your pool needs! CALL US TODAY! 817-449-9271

I hired this company for the 2024 pool season... and then fired them. As the 2025 pool season is…read morestarting, it felt important to warn others about this company, especially new pool owners as they will attempt to take advantage of that particular point. After purchasing my home right as the summer months were upon us, there were no other companies with availability. They're unprofessional and will attempt to scam you out of your money as they attempted to charge me a starting price of $1700 to open up my pool (eventually paid another company that charged me less than $300) as they stated the pool needed a full drain with acid wash. Then they claimed that filter cleans were $135 per clean and that mine likely needed at least 3, when the company that opened my pool included it in their price. The tech also used my pool tools rather than the company's, and then the secretary/manager (TJ) took the tech's side (without any discussion) after I complained about the pool not being vacuumed (not once all summer), walls being partially brushed, water left running from the hose into the pool all night without my knowledge, and the pool overall not being cleaned properly. They didn't even bother to have a ledger stating what pool services were completed or chemical levels until after I complained. Stay away from these crooks ... You've been warned.

If you are able to hire Diamond Pools to take care of your pool needs, consider yourself lucky…read more Over the past year we have experienced inferior service and lackluster response from other pool companies in town. I called Carlos in a panic after a pool company went back on a promise to come out to take care of a pool startup process after we replastered our pool. It was imperative that we have chemicals added to our pool the day I called and Carlos, understanding the need and urgency, told me he would have someone out there that day. He had someone out within the hour. Since then, Diamond Pools has been out to oversee our startup and take care of our pool filter-- all to ensure that our family can safely swim this holiday weekend. Carlos is our pool hero. We will never use another company.

Claffey Pools has taken over the maintenance of our pool with weekly visits to our pool. We did not…read morehire them. Our competent maintenance company transferred us to them. It has been a disaster. The water is a deep green, and the sweeper is dead at the bottom of the pool. I have pointed out these problems to them to no effect. We are about to put our house on the market and our backyard pool is probably the greatest asset we have.

Where do I start? My latest service request with Claffey involved a leak I discovered in my pool…read moreequipment this morning. I called Claffey service, and after considerable back-and-forth and foot-dragging on the phone, I was told, "We're very busy, and we'll put you in the queue." Naturally, I asked for a rough time frame. The response: "We might be able to get to you by the end of next week." That is a complete and utter lack of customer service. To make matters worse, two years ago, during one of the severe cold spells, my pool equipment froze and my heater failed. Claffey had no meaningful guidance on how to deal with the cold weather and offered very few helpful suggestions. One of the more absurd recommendations was that I might need to use antifreeze in my pool during extreme cold. Ummmmmm... The service Claffey provides is okay, and the technicians who have come out have been friendly. However, they are easily 30-40% more expensive than other companies, and that's even after I negotiated a "deal." On top of that, they charge separately for quarterly cleaning, which many other pool services include in their standard fees. Suffice it to say, I wish I had switched companies years ago. Shelley was fantastic to work with during the design and build of the pool; however, for ongoing service, you would be far better off using another company.

HORRIBLE SERVICE!!! ANIL (owner's son) has no customer service skills. Their motive is to not clean…read moreyour pool; then upsell you products you don't need. They actually replaced a lid on our pump without our knowledge, then billed us $129.87. CAUTION: they will scam you and your pool will turn green.

Just like the car dealerships. Seems like their main objective is to UPSELL as many services as…read morepossible. They said my backwash plunger valve needed replacing. $285!!!! The part cost $50 on Amazon AND it took me less than two minutes to replace it! Filter must be cleaned -- $150 -- The pressure gauge wasn't even reading 15 PSI. I cleaned it myself but it didn't need it. Your auto chlorinator is not dissolving the tabs. It needs an evaluation. They want to charge additional fees to see if there is something wrong with it! Chlorine levels are high. WTFF? They say they vacuum every time they come out. Their vacuum is battery operated with a netted BAG! Same thing as the Polaris - it picks up leaves but sprays the dust up into the water for the filter to pick up and leaves your water cloudy (they should be using a hose that connects to the filter).

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.