I love Schlotzsky's as a chain, I love everything on their menu. But in recent years, their facilities are usually in decline, needing a broad chainwide facelift. This location however must be newer or an odd exception. It's appearance in good shape. That aside the service here is polite and nice, food came quick enough. They have one of the danged Freestyle machines I hate, and it literally ran out of lemonade mid-pour, taking with it about 20 other cross-over choices. Ugh, I flippin' HATE these machines! The food was great though! read more

Schlotzsky's - Small smoked turkey sandwiches! - Delis Near Me - Irving, Texas

Love the four cheese white pizza! Also ask for a side of ranch with it! It's the perfect size for a personal pizza.

This is literally one of the worst fast food restaurants locations by far only because they literally NEVER get orders right. We ordered a chicken sandwich, got roast beef. Ordered a salad with no meat, got a chicken caesar salad. Ordered two sandwiches one day, we only got one and the one we got was wrong. Just now we ordered a meal with a sweet tea, they handed us a soda, we handed it back and requested a sweet tea and then they gave us an unsweet tea. They're literally so incapable of getting a single order right. Food quality is good but dang do they really not know what they're doing otherwise. read more

I grew up eating at this place with my dad. We both loved eating the sandwiches and the soup. My favorite and go to would probably be the original. It is slow flavorful and filling. I was surprised that a small filled me up pretty well. I loved the balsamic and olive oil. read more

Schlotzsky's - Delis Near Me - Irving, Texas

Place is always good but you need to turn off either the music or the TV. Having both the TV on and the music going is a distraction. Needs to be one or the other. read more

Slowest location for order to be made. Waited over 30 min for a pizza & flatbread order...not good whwn you are hungry...

As far as Schlotzsky's go, this is the best of the ones I visited. Food is consistent, always right, staff is friendly, place is clean, bathrooms are kept up, tea is fresh, outdoor seating out back and the place is huge for this type of restaurant. As always, quite is important and this place is quite. read more

So my bff just moved to Texas (Irving-Las Colinas) he kept driving past this placed and wondered what it was, so I am visiting to help him unpack n for my birthday . Thank goodness it wasn't my birthday meal. We both got a giant French dip. N 2 drinks - $36.33 I nearly dropped but I figured we are in Tx. And steak must be amazing. I was salivating with anticipation. It was brought to our table - looked like a 10inch round pie, bread looked amazing served with pickle spear n Aj jus sauce. I looked at the meat it that's what it was. I'm telling you I don't know what part of the cow this came from but it was the WORST meat I have ever had and I've had some bad meat. The website says angus - more like slangus. The staff was super friendly n somewhat knowledgeable. Said we were getting cheddar cheese but this isn't even offered on the website. I mean $30.00 for 2, definitely not a place I would ever return to. read more

Schlotzsky's - Slangus-Angus some type of protein (I think) - Delis Near Me - Irving, Texas

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They left a tub of turkey on their counter for at least 45 minutes, with dirty ceiling vents blowing onto it. Disgusting. Look at the time stamps on these pictures. Schlotzsky's headquarters and the Health Dept. need to investigate this location. Waited 20 minutes for cold potato soup and undercooked pizza. Soda machines were out of Dr. Pepper & root beer, and two of the three people working there don't speak English so they couldn't understand that the soup was cold. The one person who spoke English, a young girl, said the credit card machine "may not be working". Schlotzsky's headquarters needs to do some serious Quality Control on this store and if this store is any indication of how this restaurant chain has degraded, I would recommend avoiding this place like the plague -- unless you want to catch the plague. Dirty and disgusting and health standards are being completely ignored here. read more

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Before I say anything I must praise the team at this location. They took a bad situation that was in no way their fault and made it better. Charlie (the manager) was extremely helpful and totally understanding of my frustration and after talking through it all she was able to fix it to the best of her ability. Most people don't read too far in to reviews so I had to state that first. Now for the story ... So I ordered through DoorDash and I must say that I wish I would have ordered directly from the store. DoorDash won't update the stores menu but ALSO does not provide the store with the customers phone number in case there are issues and the customer needs to be asked about substitutions. I have worked in restaurants that have used DD and had similar issues so I know this wasn't just the manager trying to lie or manipulate the situation, I know she was telling the truth because I have experienced the same problem before when I was in her position. On the menu was chicken noodle soup, the one thing I was craving more than anything today, so I ordered it. This specific store doesn't carry that item but because DD makes everything impossible, it hasn't been removed from the options offered. Normally I would expect a call asking for a substitution preference but in this case, DD did not provide the store with my phone number so they substituted broccoli cheddar soup so that at least I got something. This was a logical action given the options the store had. They knew I wanted soup but had no way to ask me what to sub so in their position I would have done the same thing. Unfortunately I am allergic to broccoli, weird I know but I am. Luckily I smelled it before I ate it and although I did cough a bit just from being around it, nothing major happened and I am ok. I put in for a refund through DD and even though my meal was $12, DD only refunded me $4. This is unacceptable on DoorDash's part. It's their fault that my meal was incorrect. I proceeded to call the store and after explaining what had happened and that I was incredibly upset, I was met with nothing but kindness and understanding from the associate and then the general manager of the location. Restaurant jobs are hard enough without a 3rd party like DoorDash making it more difficult for the employees working there. If you order from this location, and I truly believe you should because the rest of my food was amazing, then PLEASE do it from the store and not a 3rd party app. It's more accurate and IF something goes wrong on their end (highly unlikely since they can communicate with their customers if needed) then they are able to fix it and from my experience they are willing to do so in the appropriate situations. This does not mean they will fix everything for free no matter what so please don't take advantage of such a great team. But I will definitely be ordering from here again and going directly through the store. I have cancelled my DoorDash pass for now after this mess up they caused and will only be going through the actual restaurant any time I want food from now on. Thank you again to the team at Store #1593 on MacArthur in Irving. You handled my frustration with grace and patience and I appreciate that, especially since I know I can be a little blunt and harsh when my food is messed up. You are awesome and I will continue to sing your praises at how great this situation was handled. DoorDash needs to have your back better than they do. read more

Been to this location twice and both times they said their payment system was down and they were not taking orders.

I was in the area and had the craving for their bread. I ordered my traditional classic Ham and Cheese, chips and a drink at the drive thru. Service was fast! So fast, I almost didn't have time to fish out the correct change from my cup holder. The window crew were efficient, friendly and had me on my way very quickly. The food was good with the quality they generally have. read more

I came to this location for lunch, but when I pulled up to the drive thru, the manager said that no orders were being taken. She explained that there were only two people on staff and one was new so things were "kinda hectic". read more

The chicken bacon smoke cheese is always a great sandwich to have. Highly recommend to try if you haven't already, for a $25 sandwich it could have been made the old fashioned way with the lettuce and tomato and purple onions instead of asking for it every-time and to be sliced completely. Great customer service! read more

My love for Pizzas urges me to explore new places frequently. A vegetarian by choice, I usually don't have many options in pizzas and there were not many options at Schlotzsky's as well except to go with a veggie pizza. I had have many veg pizzas at various places and still this one had a unique and relishing taste. The pizza crust was delicious, the sauces and vegetables adding to the flavour of it. Along with a pizza, I also ordered a Cheese Margherita flat bread which was indeed delectable. The barbeque sauce, hot sauce and the margherita cheese infused within the bread made it a real pleasure for Italian food lovers like me. Well, to sum up, this place isn't about ambience but about taste. A worth trying if you are a pizza and a bread lover. read more

Schlotzsky's - Veggie pizza - Delis Near Me - Irving, Texas

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I wouldn't normally review a fast food chain but dang... the food was good. The staff was so sweet. This is a great little place. Yum.

I had a very bad experience with one of the attendants, who is supposed to serve me at the drive-thru. Instead, he insisted me to come and pick up the food inside. I insisted to serve me the food through the window, as I ordered the food online and requested for drive-thru and the order receipt clearly says that. But this guy was behaving like a thug and rowdy. He was shouting and asking me to come inside. He is so lazy and I could see my food at his hands stretch. As I was arguing, he shut the window and brandishing some kind of rod. I refused to go inside and pick up the my order. he is very irresponsible and not customer oriented. During this pandemic, customer is clearly given a choice to either pick up or curbside delivery or drive-thru. I have been going to this store frequently and never expected this kind of rude behavior and lazy service. This is a shock to me. read more

This is one of my favorite lunch sandwich spots with or without family and friends. I have multiple items off their menu, but I seem to so favoritism to the Turkey Bacon Club on wheat with spicy mustard instead of mayo. The staff is always friendly. I love all the upgrades they've done inside the store including adding the Coke machine that allows you to select different type of drink options. I've never gone through the drive-thru, but they do have one. They also offer Cinnabons!!! The TV is usually on CNN, which allows you to catch up on current news events. read more

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So expensive! $10 for a sandwich is ridiculous. No chips or drink, just the sandwich. Layer of cheese was so thin, it was see through.

Multiple times I've been to this location and the service was understaffed and rude, today was the worst. Tried to go to the drive-through was in line with eight other cars two cars ahead of me place their order and then the line start moving the car in front of me moved on and left then it was my turn at the window waited 10 minutes they never asked for my order. Cars behind me were honking I went ahead and drove around the front and walked it when I walked in the girls the counter said to talk to somebody else about why they weren't taking the orders guy came to the back with the headset on got in a fight with her about customers are not gonna get to take orders at the drive-through. I left and went and told the five or six cars they were still waiting in line what was up totally unacceptable way to run a business even if they are short of staff. I would suggest if you can't manage drive-through put a sign on it saying you're not using it. It's a shame because I really like Schlotzsky's food for lunch read more

I needed a quick meal before work yesterday and just happened to peep over and saw a schlotzskys. I haven't had one in a few years and I am a big fan of the Original sandwich. Unfortunately, due to how completely disrespectful the girl in the window was, I will not be back. This girl never even once looked my way and had this poor girl who she was VERY RUDELY bossing around, running around tirelessly trying to keep up with multiple positions while she stood there taking drive through orders. I was in utter shock how disrespectful this girl was! She was rude and unprofessional. As far as the food goes, the sandwich had way too much mustard and was very poorly thrown together. Ugh! I was looking forward to it being just down the road from my job. read more

I ordered online and in to pick up my order. The staff looked everywhere for it and I showed them the order email I had received. They quickly put it together and the food was great fixed exactly the way I wanted it. (In the meantime the online order third party company sent me an updated email-they cancelled my order and would refund the money.). So I tried to pay directly at the store but they apologized again and insisted no further charges. I have been back twice supporting great customer service and good food. read more

I normally do not rate a chain but I have to say this location is great. The workers are very friendly. The place was clean and has plenty of seating and the food was good. I had the half and half with a veggie pizza and Turkey Guacamole. I used to come here more often but honestly I have not been to a schlotzskys in several years. I am glad I stopped in read more

Had lunch here while I was in Irving TX. Mmmmmm! Tried The Original and its for sure one of the best sandwiches I've ever had. read more

Schlotzsky's - The Original (The Best!) - Delis Near Me - Irving, Texas

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I have visited this location several times and they have all been disappointing. The food is rarely fresh nor is the service friendly. I would recommend skipping this location. read more

I got to town last night and attempted to make an order for delivery. I placed the order on the app. The store used door dash for the delivery. Food never arrived. Door dash refused to help because I didn't order through them and the store refused to help because the order was through the app. No I can't find a working number to call their corporate customer service. read more

Young kid with blond hair and tattoos is very rude. Typical of the current generation. Manners and common courtesy not so common. Food was fast food not good not bad read more

My uncle and I just went drive-through, he ordered a smoke turkey breast with extra mayonnaise add olives and tomato basil soup. When we got home there was no mayo(pic is him putting mayo on it), no olives, and no soup. So, I checked the receipt . It shows we paid for it and his order was typed in correctly, but not right. read more

Schlotzsky's - Receipt - Delis Near Me - Irving, Texas

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Got both of our orders wrong, and they were simple things. A turkey sandwich amd a cinnabon. On top of the wrong order, the meat was greasy and the cinnamon roll was very dried out and hard. Never again. read more

You know what's awesome about Schlotsky's? Three things: 1 - They have a drive through. 2 - They are cheap. 3 - They make an amazing Mediterranean pizza with pesto, feta, fresh tomatoes, olives, and onions that is consistently delicious. Like, it is never not perfect. You know what's bad about this Schlotsky's? One thing: 1 - If you try getting lunch anytime between 11:30-1:30, you WILL be in a line all the way out to the very busy MacArthur. read more

The close time is wrong and they don't have the time posted on any of the doors or anywhere visible. If you don't work the typical 9-5 good luck trying to get anything. read more

My 9 year old twin grand-daughters have never been to Schlotskys. Where have I gone wrong. We're headed to physical therapy for Zoey and needed an early dinner. They both loved it. read more

Competition is stiff on this busy roadway/intersection near 635 and Macarthur, North Irving. There are 10 to 20 delis, bakeries and sandwich shops all within a mile radius. Any restaurant aiming for success in this area needs to stand out from the crowd. Schlotzky's fails to aspire to anything loftier than being a run-of-the-mill fast food sandwich shop. As soon as I entered this location, the impersonal service immediately turned me off. To them, I was just a number (as they handed me my placard) with very little choice or say in the customization of my order. The order counter was irregularly placed, a line angled in from the door due to the inconvenient placement of a soda fountain. As soon as patrons came in, I felt rushed and crowded at the register. My sandwich and salad order was assembled out of my sight; is there anything more fast food than this? Luckily it took about 5-8 minutes for the staff to deliver my food so I got a chance to observe the brightly painted dining room. Seemed comfortable enough except for the weird positioning of the kitchen corner entrance intruding into space. The patio dining area looked a lot more pleasant, less busy and more relaxing. Schlotzsky's boasts a diverse menu of salads, soups, sandwiches, baked goods including pizza! My medium sized Hawaiian sandwich looked appealing on paper but tasted bland. No savory sourdough bread notes, very little of the ham or bacon stood out, and the sweet mango dressing hardly tasted of the namesake fruit. The salad was a more eye-catching option, nicely laid out in a microwave safe clear-topped package. But as far as nutrition goes, Cranberry Apple Pecan Chicken Salad receives a failing grade--too large a portion size with too much fat, presumably from the cheese. And what was up with the slimy odd-flavored grilled chicken? At least they offered fat-free raspberry vinaigrette as a dressing choice. Baked goods were the most disappointing--especially for a shop peddling fresh-baked Cinnabon. The chocolate fudge cookie I received was cold, dry and a waste of calories. Who knows how long they'd been sitting the deli case waiting for some unsuspecting patron to gobble them up? Online, Schlotzky's seems to get things right: remote ordering, informative nutrition menu, catering options. The Irving location also hosts a drive-thru. However as much as I want to support a home-grown Texas chain, I just cannot recommend Schlotzky's over the local Subway or Quizno's for a sandwich. But if you have to have your Cinnabon fix, nobody else along this part of the Macarthur strip offers the real thing. read more

You can never go wrong with a warmly toasted Schlotzky's sandwich! I always enjoy the different turkey sandwich offerings that they serve. For the first time I decided to try their broccoli soup, but wasn't happy with the lack of broccoli in my soup. I needed a magnifying glass to see the tiny broccoli crumbs that were barely sprinkled in. I think I'll just stick to their sandwiches or flatbreads from now on. read more

Schlotzsky's - Broccoli cheese soup, but...where's the broccoli?? - Delis Near Me - Irving, Texas

First off, the food is always hot and fresh here. Now the bad. Dirty. Every table, floor, chairs. Yuck. The diet drinks were obviously expired because they were so harsh tasting I couldn't drink any of them. Please get it together people because I love this place. read more

Schlotzsky's - Delis Near Me - Irving, Texas

We had such a positive customer service experience here! The staff was so friendly and attentive of our food. It was much appreciated! There's a lot of natural light here too! read more

Mini Review: Great drive through service, friendly staff and hot sandwiches. Minus one star due to the deck area not being kept up. read more

Love love love Schlotzsky's!! It's my favorite sandwich place in the area. The original on wheat bread or pretzel bread is my family and I are most definitely regulars here! read more

Beware of this location. I was in the middle of eating my Cinnabon cinnamon roll (this is a joint Schlotzsky's/ Cinnabon Location), when I found a gray hair in my food . I called numerous times, but No one from this location is answering the phone. Disgusted. read more

These people are so rude. Like, you have one job. If you don't like where you work, FIND A DIFFERENT JOB. The Cinnabon was dry as heck no sauce on it at all. The girls were very rude and food came out horrible.Do not WASTE YOUR TIME HERE. read more