First, I picked Sav-on shuttle based on Yelp's rating so I thought I would be in good hands. Oh boy, was I wrong! I called John and left a message and he quickly returned my phone call. We agreed on the price, roundtrip from Orange County to LAX at 95/each way. The driver was prompt and professional. We got to LAX with time to spare. When I handed over 95 + tip, the driver told me it's $100 because they have to pay $5 airport fee. I told her I was not informed and this was not my first time using the shuttle. None of them ever charged me for the fee before. I am aware of the airport fee but that should be taken care by the company not the customer. It's only $5 but I did not think it was right to let me know at the last minute. I should be given a choice when we first negotiated the price. Anyway, I confirmed with the driver for the pick up time in a week. After we landed @ LAX, I called Sav-on to let them know I've arrived. The line was busy and this was 11pm on Sunday. I tried to call many times, but couldn't get through. My friends and I just went out to the front and got another private shuttle from Primetime for almost the same price @ 107.00 I assumed the reason they didn't pick up the phone because I didn't want to pay my airport fee. Oh well, now I know what to ask for or drive myself to the airport. 9/27/2012 Update: I would like to write a follow up with my recent review. John, the owner, had reached out to me after he read the review. As he explained there was some glitch with the phone company and he had called them to find out what happened. John also offered to reimburse my expense for the inconvenience. He promptly sent me a check and offered a free ride for our next trip. I really appreciate his gestures for going out of his way to please his customers. I honestly did not expect him to call me and tried to work it out. With all due respect, he did try to call my cell the following day but I didn't bother to answer his calls as I was still very upset. I am glad everything worked out at the end. I definitely would use his services again. BTW, I am not going to cash his check. read more

John W, the owner, got in touch with me about my ride and let me know that he spoke with his driver and reminded him that drivers shouldn't be taking reservations on their own. He offered to make amends, and I appreciate his quick response. read more

My family and I want in a cruise and found John business here on Yelp! I'm so thankful that we did. We had a large party of 9. Upon arriving to the airport I received a call stating they were waiting outside perfect as we just got our bags. We had a woman driver I think her name was Loraine.she didn't talk much be she was nice. Upon our return we had an Asian man who was funny and he and my husband talked a lot about the port. I had a great experience and will this company in the future when we sail out of long beach. P.s they have car seats if you request them. And if you need a wheelchair lift use different company as their vans don't have the lift. We learned the hard way..but it still worked out. read more

I called Sav-on Shuttle at 5:30 AM the day of my flight to have them pick me up that same day from LAX at around 10 AM and the owner came to pick me up on time and was very friendly. We chatted the whole way and I was the only person in the van. It cost $59 from LAX to Beverly Hills, which I guess is about average for a shuttle in LA (I would have given 5 stars if the price was lower) and tipped him 20% because of the great service. Will use them again! read more

Driver John picked our group up from Long Beach cruise terminal to take us to the airport. It was a madhouse outside yet he made it easy to find him and the drive was plesant. He has a outgoing, friendly personality and really tries to make things as easy and seamless as possible during quite a bit of chaos. A group of 15, cars, luggage all over the place- coordinating payments from everyone whhh a lot going on. However his happy, no worries attitude made everything alright. He is professional, keeps you laughing, great conversation, safe-smooth ride back to the airport. Thanks John you're awesome!! read more

I recommend them highly. They picked me up from LAX and got me home to mission Viejo. The van was clean no other stops and the drive Art was wonderful. He helped me with my luggage etc. my flight was coming I. From London and was delayed. He texted me to assure me he as waiting. I recommend this company highly read more

The shuttle service arrived on time and setting up the arrival pickup was easy. Stacy was very friendly and professional. The van was clean and the provided toddler car seat worked out great. Before booking Sav-On Shuttle I did contact 3 other 5 star rated companies, but I went with Sav-On because of the competitive price and because it's a private shuttle. Stacy is a really sweet lady and made the airport transportation pleasant. I do recommend that people bring cash to avoid the credit card processing fee. read more

I used Sav-On for a round-trip service to and from LAX with a family of 6 which included 4 adults and 2 young kids at 1 and 3 years old. We had around 4 suitcases, a small stroller, a few small bags and 2 packed carseats. The driver arrived about 15 minutes early for a 7AM pickup. The requested toddler and infant carseats were already installed in the large van and the driver was very helpful with loading and unloading our bags. Upon returning to LAX, I received a text from the driver very soon after our flight landed, advising us that she was at the airport. I texted the driver our exact location outside of the baggage claim area and she was quick to find us and help us load the suitcases into the vehicle. A confirmation call or text the day before the appointment would have been helpful and greatly appreciated. I was able to call and quickly confirm the scheduled appointment with John the evening before the pickup. The overall experience and service was very pleasant and efficient. John was informative and provided a fair price for the round-trip service to and from LAX. read more

From start to finish, my experience with Sav-On shuttle has been more than I could expect on a ride to the airport. Arthur has not only given a smooth drive to the airport but also made this a memorable experience. From getting to know a little about the type of person he is, I can tell that he makes a major difference in this society with how he views the world and the people in it. A very caring and generous heart that deserves nothing less than the respect of the people he encounters. He's the kind of person that gives me hope for this world and his past experiences shows that he truly cares about people and wants to make a difference in this world. I hope to get Arthur as my driver for any trips I make in the area and I am sure to use Sav-On for all future rides because of him. Thank you for making my day Arthur! read more

Was out in Orange County for a weekend at Disneyland stayed at the Hyatt Regency and Arthur the driver for us was a wonderful person very professional and on time the drive from the hotel to our destination the Burbank Bob Hope airport was quick and quit enjoyable would use Save on Shuttle service again definitely if or actually when I am back in this area read more

Another perfect airport pick up from Savon Shuttle. This time our driver was Walt; very personable and patient. Our flight landed on time but we had a mishap w/ one of our suitcases in baggage claim so it caused and extended delay for the pick up. No issue, they waited and were very kind about it. Van was clean and comfortable and price was reasonable. We will definitely use their services again read more

John and his wife are hella nice! They are cool people! This is actually my second time riding with this company and each time has been great! From LAX to Long Beach port for our group of 19 people, we had 2 vans that were very clean and new! John is funny, he kept us entertain during our ride! He was on time for pick up/drop off, he even waited PATIENTLY for one of our members while she was dealing with her lost baggage at the airport and also made 2 extra stops for us at NO extra charge! Now that's great customer service! I would definitely recommend him to anyone who needs a ride! read more

This was our first time using Sav-on shuttle, and all I can say is, John came to the rescue!!! We were a family of 10 trying to get from the Long Beach Cruise terminal to the airport after the debarkation rush was over. It was very difficult to say the least to find transportation for such a large group that wasn't expensive and didn't involve waiting over 1 hour. After making the initial call to Sav-on, we had a 10 min wait, John showed up in one vehicle large enough to accommodate all of us, and a good rate too! John turned a rush-hour bumper to bumper traffic drive to the airport into a surface street city tour of beautiful Long Beach. Keep up the good work, and we'll see you on our next family trip. Deb P. and the Gang read more

Brett luckily drove us to and from the airport. He is amazing. Love the professionalism and promised to call back were followed through. Really appreciate that they were on time and drove my family with care. Highly recommend! read more

I'm a very picky person and I highly recommend John and Sav On Shuttle for a private van service. My family (10 of us) used his service three times (LAX to Long Beach Pier for a Cruise, Long Beach to Disneyland and Disneyland back to LAX). The van was clean, newer model and JOHN IS AWESOME. He is funny, courteous and generally an all around good guy. The price was way better than any competitor. John is a very busy guy, so it's a good idea to always reconfirm your pickup time, but I trust John to get it right. read more

So very thankful that Sav-on Shuttle is there to take our college-student to the airport to come home! They've been extremely reliable, super courteous, and downright cheerful. If you have any problems with the website, don't hesitate to call them directly. Great customer service. read more

We just returned from a cruise out of long beach. A group of 14 of us flew to LAX. I probably called John a dozen times for questions and quotes, he remembered me and the details after our first convo. The price was great, much cheaper than I had anticipated. But best of all was the exceptional service! Can't say enough about how easy, fast and accommodating John and team were. We literally waited less than a minute for the van to arrive after getting off the cruise. Also John had a wicked sense of humour and really added to our experience. We will definitely use them again and will recommend it to everyone we can. read more

We tried Sav-On to get us from the Long Beach airport to the Catalina Express ferry landing. John was right there on time, and even though the connection was tight, we managed to catch the 2pm ferry and not have to wait for the next one. He picked us up again on the way back to take us to the airport, and gave us great advice about getting lunch before our flight. He was certainly a chatty driver (and owner) but we had fun learning about life in Long Beach, and his helpfulness, local knowledge, and on-time performance could not be beat. If you are from out of town, flying in to catch a cruise or a ferry, we recommend Sav-On to get you reliably from the airport to your ship. read more

Great ride. Very pleasant driver, not only on time but a little early. Gave me a call to tell me he had arrived, loaded our bags and off we drove in a very nice, clean and comfortable van. I highly recommend them. read more

I took this shuttle to and from LGB and I was very impressed by their efficiency, cost value, and customer service experience. The drivers were very punctual and pleasant, and I was the only person in the van on both trips. But what really made this shuttle company stand out was the quality of their customer service. I needed receipts so that I can get the cost reimbursed by my employer, and we have very strict regulations in regards to reimbursements: the receipt has to be very official and include all necessary details. John (the owner) was very patient and helpful in getting me the receipts I needed. I really appreciated his help and I will certainly use this shuttle service again in the future. read more

I found Sav-On Shuttle on the website. I called them to schedule a pick up at home to go to a Carnival Cruise on April 15, 2017 and pick up on April 22, 2017. I had scheduled this Transport with John who was very helpful. My Pickup driver was on time. He was very professional as was the driver who picked me up at the Carnival Cruise Port in Long Beach. When I called John for my pick up at the Long Beach Port Carnival Cruise. John had someone waiting for up about 15 minutes before we got out of the Ship. If you need a shuttle with Quick Professional Services call John at Sav-On Shuttle. I will always call them and plus a good Price. Depending where you are going read more

John is the Man!!! We had an early pickup time to LAX- Sunday 4:45 AM - and noticed that close to our pickup time, no one was coming, nor did anyone call us to coordinate. I called in to check, and there was no record of a pick for our group. We panic and requested an emergency transportation of some kind so that we can make our cruise in Seattle. To make the long story short, we were able to make it to the airport on time, and was able to enjoy our trip. All thanks to his hustle! But the main point of this scenario is that this was my fault... I had booked the pickup for the wrong date. Before this was realized, John offered to pay for the pickup, the return shuttle ride, and sincerely apologized for the mix up... Even when it was clear I had it booked for the wrong date, there was no, I told you so, nor remarks to humble me... But just a sense relief that we were able to make it to our flight., When I booked the return pickup, he remembered us, and personally came to pick us up. I can tell from our personal interaction that he is a real stand up guy. I sincerely recommend him and his company. Saved my hide, and also allowed us to enjoy our family vacation. Thank you Mr. John. read more

We used Sav on shuttle for a ride from LAX to the Long Beach Harbor for our cruise. Stacey was our driver and she was right on time and stayed in touch with us when we arrived and came as soon as we called when we came off the cruise. Their pricing was good and we had our own private van. We definitely recommend them and would use them again. There were 10 of us on our trip.... read more

Another great trip with Sav-on shuttle. Perfect service...Walter did a super job...prompt, friendly. ..just the best.....looking forward to our next trip...thank you read more

I don't travel much so i am not sure if the cost is high relative to others but i do know that the service is great. I booked a round trip from the San Gabriel valley to LAX and a trip back with them two weeks later and everything went smoothly. I needed a van that can carry ten passengers and they accommodated with plenty of luggage space to spare. Stacy, our driver, appeared 40 minutes early before our scheduled time and waited for us to get ready and we reached the airport early and on time. No problems. Our return trip was also Stacy and I sent her a text after I landed and texted her again when we were at the curb. It probably took her 20 minutes from my curb text for her to arrive. John was also very helpful in reserving my transportation and allowing me to call multiple times to double check that everything is great. I reserved 4 months in advance and i am a worry wart so i probably called 3 times to double check everything is okay and he was totally professional about it. Whenever i need a ride to LAX or elsewhere, i wouldnt think twice and use Sav-on again. read more

We used Savon Shuttle for the first time November 2015. John, the owner, was great to deal with, our drivers were Walt and Stacy. Both were on time and professional. We've used other car services in the past and found that punctuality getting to the airport was not the problem, it was being picked up timely from the airport that we've had problems; sometimes waiting 45 minutes or more for a car I had reserved several months in advance. So must say we were totally surprised and overjoyed when Stacy was there at the curb within minutes of our emerging from baggage claim. Yes we received a text from her, yes I texted back with our status from the plane and through baggage claim, but this time the driver was responsive and present. We will definitely use Savon Shuttle again. read more

Awesome service! I reserved them to get a party of 24 from LAX to the Long Beach port and back. They were on time, courteous, professional and even gave us some suggestions and ideas of things to do in Long Beach so we weren't just hanging around in the airport for hours before we needed to be! There prices were the best I found in shopping for a large group and they were very good to work with. I'd recommend them and use them again! read more

I have used this company before SAV-ON Shuttle Service is one of the best out there they get you there safely and on time very friendly workers who cares about their customers. read more

Top notch! I have been using Sav-on Shuttle for almost 5 years. We have used them more times than I can count. Jon and Stacy are the best! Very accommodating in every aspect, multiple pickup/drop off locations, provide car seats for infants and children, you name it; service is the very important to them. Always on time, in fact a few times on early flights (we usually travel early) I've found them waiting for us 30 minutes early. This is nothing like those other shuttle services, we always have the van/town car to ourselves. Always clean, and drivers always courteous and drive very safely. I recommend everyone to Sav-on Shuttle! read more

They are the best and most honest transportation company I have ever used. We needed a shuttle to take us from the OC to the cruise terminal in LA. We also need carseats and booster seats for the two kids which you won't get without an extra charge and a lot of hemming and hawing from the big companies like Supershuttle. Their rates were extremely competitive and they threw in the car seats free of charge. Very prompt service with a confirmation call before they come pick you up. We also used them on the way home from a late arriving flight to LAX. Will definitely use them again! read more

We came across this shuttle service by chance and it worked out perfectly! We didn't want to travel with a car seat and they provided us with one. It was so nice not to have to lug one thru the airport and all week long. They pick us up at the door and had the car seat all installed! Thank you again for a friendly, convenient and reliable shuttle service!! read more

Lifesavers. Every time. They are fun, on time, easy to communicate with and have a great ride for my huge family whenever we need them! Our life is better because they are in it and get us where we need to be. read more

We will never call anyone else except Sav-0n Shuttle. On the phone right when I called the professionalism and superior customer service was obvious! His knowledge of the area was evident, I told him our airlines and flight times and he was on it right away! They were early and waiting to pick up 10 people and all their luggage with not one problem! So reliable! read more

Just want to say that Sav-On Shuttle is the way to go! Made our reservation about six weeks in advance with John. On the day of our departure, Stacy our driver was on time if not a few minutes early which was great since we were ready to go. Stacy got us to LAX on time and was waiting for us upon our return. She kept in contact with us via texting and was there when we walked out of the doors. Stacy is very nice and would definitely choose her again for our shuttle needs. Thanks Stacy, you're awesome!!!!! read more

This company is wonderful! We used them for friends & family, numerous times over the last week, adding & changing schedules & they were always on time, professional & pleasant! John, the owner, is helpful & courteous & our drivers, Walt & Stacey were great! Go nowhere else! read more

John, the owner, was very professional in communications confirming my ride from the OC to LAX. Art, my driver, was also very professional and on time (early in fact). If you are looking for dependable service look no further. read more

I have been using Sav-on shuttle for my family vacations for several years. They have always been on time, extremely professional, and customer friendly regardless of the time of pick up or drop off. I now use Sav-on shuttle for my business needs as well. I travel quite a bit, sometimes on short notice. I can always count on them for not only their reliability and professionalism but also their punctuality. Their prices are extremely competitive. I have suffered through unreliable taxi services and bad service with other companies. They are now my "go to" company. The owner, John, is extremely professional, friendly, and customer focused. You cannot go wrong with Sav-on shuttle. I highly recommend them. read more

I had an excellent experience with an early morning airport ride from downtown LA to LAX. The driver (Johnny) was prompt, polite, friendly and helpful. He drove safely and efficiently. I would recommend Sa'von without hesitation and look forward to using them the next time I am in LA. read more

Outstanding service! I was looking for a ride to LAX to take my disabled mom with me, and decided to choose Sav-On Shuttle. We were greeted by our driver Art on time, who just happened to have caregiving experience for 14 years, wow! He was so helpful and knew exactly how to handle everything. I highly recommend this company, and especially Art! read more

Great company, shuttled us from LAX to our home in orange county, communication the entire way in setting up service, always felt I was a priority, would recommend them to anyone, competitive pricing as well read more