Super positive experience with this shuttle service. With three kids, we knew we did not want the hassle of trying to take three car seats onto the plane with us. From my very first interaction with this company via email to our final drop-off at the airport for our flight home, everything went extremely smoothly. I didn't even bother getting quotes from other companies because I could just tell from the initial emails (super quick responses and very professional) that this was going to be the best service to use. I loved the convenience of communicating via text to let the company know where we were so that they could make sure they were close by when we were ready. The van arrived right on time (we waited maybe two minutes tops) and had all the car seats installed for us. The van was super clean and Kim was very friendly and got us to our hotel promptly and safely. Would easily choose Payless for all our future flights. When you're traveling, especially with kids, you don't want to mess around and take chances with a shuttle service that will be late or that is not communicative. Payless made our whole ground transportation experience super easy and once you use them you probably won't use another LA shuttle service going forward. read more

just recently took a trip to Disneyland and used Payless shuttle. They provided excellent service! It was especially comforting to have a driver that really seemed to know the route and area so well. Polite, punctual and precise. Also, not pricey :) read more

On time, very friendly, easy to make reservations. They have car seats for different ages and weight in vehicles. would use them again!

Filled out online intake form to arrange transport. No call back or response. I called them and spoke to a very brusque person who quoted $120 with mandatory 20% gratuity for transport from Seal Beach to Long Beach Airport (7 miles one way) for two people. Don't bother using them unless you plan to arrange transport for party of 8+. read more

Arrived at Long Beach for my birthday week and we could not leave the airport because my sister's bag did not arrive with her flight. Kim and Kendra were amazing and understanding about our delay. Although we had to pay for our first shuttle that was at the airport on time to pick us up, they worked with us to make sure that we had the documentation we needed to be reimbursed by the Airlines. And they arranged for another shuttle to come and pick us up at a later time so we could wait at the airport for our luggage to arrive. The car that we were picked up in was clean and had enough legroom for me to sit comfortably in the back, being a tall person this is super important to me. Kim our driver was very pleasant. And mayI add for the same cost as an Uber or a Lyft you experience door to door car service, affordable and worth every penny! :) I would totally recommend the shuttle service, Payless Airport Shuttle service if you if you are ever in Long Beach, CA! Five stars all the way!!!! read more

We took a family group of 10 that needed transportation roundtrip from Long Beach Airport to Disneyland Hotel. Just as prearranged, our very large van arrived 10 minutes after we got to the curb, they had already installed 2 car seats for our grandchildren. The car seats and the van were pristine and there was plenty of room for our luggage. Our return trip was just as efficient. But what puts this company over the top was when one of our group left their cell phone in the van. Even though it had been over 30 minutes since they dropped us at the airport, they sent someone to intercept the van and drive the cell phone to the airport before our flight boarded. That is top notch customer service. They are great to communicate with especially texting and their rates are very competitive. read more

I was so very happy with my entire experience with Payless Shuttle Services, serving LAX, SNA, LGB airports. From the easiest reservation process, to the pick up at LAX and return to LGB airports, I had the best customer service, drivers, pricing, etc.. Our plane was delayed 2 1/2 hours, yet we were not delayed in being picked up, right at the curb outside of the baggage claim doors! Kim & Abraham were fantastic! I was impressed with their safe driving, navigation, courtesy. We had children & they provided the required carseats & boosters, no extra charge! We had 14 of us, which required 2 Shuttle vans. I have an electric mobility scooter, which easily fit. The prices were more than fair and competitive. Returning to Long Beach Airport was just as great. They said they'd be there at a certain time and they were. No waiting. Dropped off at the curb in front of the terminal. I will definitely use them again. I recommend them 100%. Thank you Kim & Abraham for such great service. read more

This is a great shuttle service. They were right on time when we landed at LAX and were ready when we disembarked off the cruise. Almost zero waiting. Price was reasonable and our driver was very friendly. read more

great service, shuttle was waiting for me when i arrived at LAX. ( and my flight was early ). reasonably priced. would definitely use again read more

I highly recommend Payless Airport Shuttle to anyone that need a ride from Long Beach Airport to Carnival Cruise Terminal. I booked the service from and to Carnival for my family of 10 recently. The driver was very professional and prompt. I got text before I land and off the cruise. I very please with the service and price. Much cheaper than the Carnival shuttle service, Uber, Taxi ride per person. I would definitely use Payless Airport Shuttle again. read more

BEST SHUTTLE SERVICE IN ALL OF SOCAL! This shuttle service is so family friendly, BEST PRICED, and always makes us feel like we're seeing family! If you visit Long beach, taking a cruise or going to Disneyland, make sure to make your reservation with Payless! They communicate via text making it so easy to use and get info on your service! LOVE THEM! 5 STARS! read more

Made my trip to Disney with two infants easy and stress free. I didn't have to worry about bringing their car seats and they provided nice, clean rear facing seats for my twin boys. read more

Fantastic! First, they were not only on time for my 4:45 AM pick up, but showed up 10 minutes early. Second, the driver, a tiny girl, heaved my heavy bags in the van before I realized what happened! Third, the van was clean, and Fourth, I was at the airport early for my flight. The price is great, the locally owned family company is very professional, I will most definitely be using their service again!! read more

I am very happy and impressed with Payless Shuttle's service! Came into LAX at 11:30 pm with family and 2 small children. They provided the requested booster seat and toddler car seat. Their communication when we arrived was excellent and the driver was there in five minutes when we're ready for pickup. Thank you for getting my family home safely! read more

I called 3 other shuttle companies that advertised private airport transfers and could also provide car seats before finally deciding to use their service. Payless actually listened to my instructions. The car seat was rear facing and the straps were where they should have been for a 32" tall toddler. Every other time I have used a shuttle service that claims to provide car seats (15x as of today) and specifically requested a rear-facing convertible car seat for a 30lb 32" toddler, the car seat has either been forward facing or extremely wobbly. Whomever it was that picked up the phone seemed unfriendly, condescending and kind of snippy. I had asked if they could offer a lower price due to their Long Beach location relative to others based in Los Angeles, she responded by saying I should just use another service if I could find something cheaper. (I mean jeez.. I was just asking.) In the end, they did have the best price if only marginally. When it was time for a pick-up, I called to ask her if the shuttle driver could please pick me up from the Downtown Disney pick-up spot by the ESPN Zone because it would be closer for me, the condescending tone returned and she said she didnt understand how it could be closer and that I just needed to walk out the park and turn left. I asked for a change of location because we were at Earl of Sandwich grabbing my daughter's dinner since I knew we would have no other opportunity to eat before arriving in Oakland at 10pm, well past my 22 month old's bedtime. I didn't feel like arguing and at that point, I could have probably run faster than it would take to explain/discuss the why/how and then wait for her to do the same with the shuttle driver. Fortunately, the shuttle driver (Dan) was polite, friendly, efficient, and thoughtful. He arrived earlier than promised and when I explained that everything was delayed due to some boat traffic on It's a Small World ride (seriously), he seemed more concerned about me missing my flight than I was! (I was actually freaking out internally, I've just learned not to show it as often now that I have an uber sensitive toddler who very quickly reacts to and mimics my emotions.) He got me the airport in record time and even offered for me to pay for the shuttle during the ride to reduce any further delays. He also helped me set up my stroller as I unloaded my things from the van. --------- 2* for operator/communication 3.5* for price 3* for vehicle comfort 4* for car seat installation 5* for shuttle driver read more

We were quoted $135 for our trip. the van showed up and smelt terrible like urine. The woman drove so pourly we all got car sick. Upon drop off she charged us $190 after we paid cash tip (which she didnt deserve). when questioning the added charge they said it was $175. So nothing about the pricing adds up. Avoid to all extreme. For a CLEAN, accurate and professional service try anaheim town car service!! read more

Called for a quote and they seemed pretty unfriendly and telling me it was 400$ from LAX to OC. I looked up quotes from a few competitors under 200$ already but called here because of the good reviews. They must be doing something right but it felt like they didn't want my business and quoted me a ridiculous price. read more

Dragging car seats around airports is a real hassle, so before going on our last vacation we wanted to find a shuttle service that provided car seats so that we didn't have to bring our own. Payless Airport Shuttle seems to be one of few shuttle services in LA that provide car seats for securing small children in LA traffic, so we chose to book with them. We didn't regret it. On departure the driver was 10 minutes early, but parked outside the building and waited for us. On arrival we sent a text to PAS once the flight had landed, and called their number once we had picked up our bags. We had to wait about 15 minutes for the driver to get to the terminal and pick us up. Long enough for tired kids to start getting anxious, but still not too bad. Driver was also very polite and drove the van nicely. read more

Came into LGB from PHX and had to make a VERY quick connection to go on a cruise at the Long Beach Port. I was very nervous but after reading reviews here I decided to call Payless and have a taxi meet me at the airport. It was $40 and worth EVERY penny. Other places were more expensive but did not have these reviews. The taxi lady was ON TIME even earlier than she was supposed to. Got me there ON TIME and did not take the long way. She was pleasant and I even had a nice convo with her. If you're coming out of town and looking for something reliable and reasonable don't look any further! read more

I was in Long beach for a company convention in April and then in June. Both times I called them to pick us up at the Westin to take us to LGB. The driver was very friendly and always on time. Their rates are extremely reasonable for a group. We always had 10 people and filled the van each time. The van was clean and comfortable. I will be certainly using them in the future, not just for company trips but also for private trips to Southern California. Thanks for providing such great service. Keep ip the great work. read more

Had a group of 10 including two car seats. Payless was helpful from the time we called to book until they dropped us off for our return flight. Great communication. Friendly and on time. Will use again on any return trips!! read more

Great service. Quick and reliable. Easy going especially since I have two kids they offer car seats for them. Will use them next time

Very satisfied with the service to and from LAX. Group of 7 adults and 2 small children. They accommodated our need for 2 car seats while ensuring we all traveled together. Driver was on time early morning and also late in the evening. Professional, and courteous. Highly recommend! read more

This was my first time booking or taking a shuttle so I did extensive research and looked through countless YELP reviews to find a shuttle. I was flying down to LAX for a Carnival Cruise in Long Beach. Unfortunately San Jose doesn't have direct flights to LB therefore i had to book a shuttle for my group of 7. I read how nightmarish a lot of other shuttle companies were so i was very hesitant about the whole shuttle ordeal in general. For 1, i didnt wanna be the one in charge of book the shuttle and have something happen and screw it up for the other 6 people. I found their yelp, went to their website and requested an online quote. Was emailed within the next 10 hours, $80 for a one way trip from LAX to Long Beach Cruise Terminal (van seats 8 passengers if i recall correctly) which came out to be much cheaper than doing the Carnival airport transfer. They ask to put a credit card on file but allow you to pay cash day of or have your card charged. Simple process; they email you information on what to do when you get there. Text/Call to let them know you landed then text/call again to let them know that you have your baggage and waiting curbside, then driver would arrive within 5 mins. Reason why I didn't give them 5 stars was because our driver wasn't too personable and didnt come off too friendly. Her driving was a little scary but we did get there in one piece. Only time she talked to us was at the end to let us know the red shuttles take us to the Long Beach Downtown area. Other than that, Payless Shuttle exceeded my expectations and made my first shuttle experience quite smooth. read more

Just what most everyone would want for their trip. Reliable, efficient, family run, lowest price. Kendra was awesome. I spent 1.5 times the fare on a regular taxi, so call these guys instead. read more

On time (early actually), professional and extremely friendly. I had to get from Santa Monica to Long Beach for an early morning flight and they made the entire ordeal easy and stress free. I would use them all of the time if I lived there! They deserve all of the success they receive. read more

Needed a shuttle service that provided a car seat for my 2.5 year old from SNA to hotel near Disneyland. Just had to include in request. Reasonable prices. Our flight was delayed into SNA and I was able to email them letting them know about the delay with a timely response. I received a text message to notify them when we landed. We were picked up curbside with minimal waiting. Vehicle was a large passenger van and was clean. Driver was very friendly and pleasant. He ended up being the same driver to bring us back to the airport a few days later, even arrived early to pick us up. Would definitely recommend this company and would use them again! read more

Very good service. Driver was punctual and courteous Highly recommended service especially for families who need a car seat for a baby or toddler read more

We went on a cruise and used Payless airport services. Our drivers were Kim And Dan. Both of our drivers were nice and very helpful. What I loved most about this shuttle service was it was affordable, the wait times were fast, and it was clean. I we'll definitely recommend this shuttle service to family and friends. Thank you read more

If I can give zero I would. The driver was 30 minutes late for pick -up and didn't apologize. Kept us waiting with anxious kids. AND on the return... 1 HOUR late!!!! She said, "oh, I'll be there in 15 minutes". I called when the "15" minutes turned into 30 minutes and the woman said, "oh, I'll be there 10 minutes. That's funny she said she'd be there in 15 min. when I called 30 mins. ago. 1 HOUR LATER... we used another shuttle service. DONT GO THERE... THERE ARE CHEAPIER SHUTTLES WITH BETTER CUSTOMER SERVICE. KENDRA WAS HORRIBLE.... I REPEAT... KENDRA IS HORRIBLE AND NEEDS TO GET OUT OF ANY INDUSTRY THAT REQUIRES CUSTOMER SERVICE AS SHE HAS NONE! read more

What a JOKE! I called to find out rates and book shuttle service and the woman that answered the phone was ridiculous! She wasn't paying attention to what I was asking, she kept interrupting me and talking to someone else and telling me to hold on. When I would ask a question she would say "What?" and I would have to repeat myself - after the 3rd time being asked to hold on, I hung up...Even if they had the BEST service, I would NEVER use this company...two words...CUSTOMER SERVICE. read more

So we prepaid for a shuttle to and from the cruise terminal. Our ride there was fine. But we called over an hour ago to be picked up. Said they would be here in 30 min and we are still waiting. We called to inquire about the hold up and they said they were just leaving LAX. We said we are waiting in the sun with a man in a wheelchair and have flights to catch. They said if we didn't like it to make other arrangements. They were the arrangement!! Poor customer service. read more

Service was on time. They was prompt with replying to my request for quote, pick up was on time and they was processional. I will use them again. read more

We used them 2 years ago for shuttle service from LAX to the cruise terminal and we had a group of 13, they were on time to pick us up and take us to the cruise terminal. They picked us up after the cruise to take us back to the airport (again) on time and no problems. Very nice people. We are using them again 8/26 for another transport to the cruise terminal. I highly recommend them. Also very reasonably priced. read more

Used them for 1st time to get from Belmont shore to LAX (as limo, not shared service). Having had no- show experience from taxi co. which will remain nameless I insisted that driver be on time when making reservation for 4:30 am. In fact driver showed at 4:10. She graciously waited while I finished breakfast. The driver had a very gentle driving style, much appreciated so early in the morning. The van was clean and apparently well maintained. The only reason for 4 stars is that a van rather than a car was used to drive one person. Will definitely use again. read more

Got a from LAX to Fullerton. They were on time and communicative. Had 2 booster seats in the van as requested. Would use again without a second thought. Excellent service for a good price. read more

I was headed to Disneyland from Long Beach Airport by myself with three kids. I wasn't looking forward to the drive and based on previous reviews I contacted Payless. It was a life saver! I filled out the form online got a quote and then confirmed my reservation. I switched hotels and let them know. When I got to the airport I called to let them know that I had arrived and the van was there very promptly and it was spotless. The drive was actually really pleasant. I paid using square and they emailed me my receipt upon arrival- Seamless. I called on the morning of my departure to remind them that I had moved hotels they said yes that had already noted it. When I went down after checkout they were waiting for us and I had been texted that the driver was outside. It was just one less thing to worry about and all my interactions with the drivers and staff were very pleasant. I would do it again in a heartbeat. Great job and thank you for the wonderful customer service!! read more

So I called this so called airport shuttle service company, and was told to call a taxi!!! I'm flying out of LAX with my family of 15 passengers, my impression of her lack of attention could be a reflection of their service, thank you very much! read more

I hired the service of Payless airport shuttle service to take my Mom from the city of Long Beach to the city of Orange. They are very quick to respond, on time, courteous and very professional. My Mom and I were very happy with our choice. We had considered using Uber and Lyft but were concerned about safety reasons. Because of my decision to use payless airport shuttle and the fantastic experience we had, I will be certain to use them again. read more

Their ad on Yelp! said taxi, shuttle, etc. I called asking for a ride to the airport. The lady who answered asked me if I wanted a private shuttle. I said, "No." She replied, "Okay, bye," and hung up on me! Terrible, just plain terrible!! : ( read more