Our check was cashed by Storage House 2 and credit card charged. I have been trying to contact for…read moreover 4 months to request a credit. Left over 10 voicemails and email with no response back. TERRIBLE customer service! They do not answer phones or respond to voicemail!

They were able to get me a storage unit that was the perfect size. Easy location to reach and the…read moremanager was very accommodating. She even let the movers start unpacking while she and I were still signing paperwork. She was super helpful, very nice!

I've been storing things there for 2 years. It's conveniently located since I moved back to Marin…read morerecently and live nearby. The biggest asset is the office manager, Rainy! She is always cheerful and helpful. There was a rough patch when they were bought but things seemed to have calmed down. I hope the management realizes what a valuable employee she is!

This place is terrible. The hours are ridiculous - they close at 5:45. There is a key to the lift…read morethat is inaccessible during the manager's one hour lunch break. The rent is increased frequently. And the frosting on the cake was the lift was broken for more than a week and I was told "You can use the stairs." (All the larger units are on the second floor.)

Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

I don't use this place. I am not intimidated strikes me a sketchy business because I didn't reach…read moreout to post this review

This review, is specifically to provide acknowledgment to Norah, the wonderful, outstanding manager…read morewho does everything to make sure H & H is run well. She cares for the tenants, their belongings, and has a huge heart. She is the employee every company would love to have, competent, efficient, and a lovely person, on top of her other skills. This past year I ended up with a mouse/rat infestation, due in part to the location of the ground floor unit. It was distressing, and nothing seemed to work keeping them out. Even though I had most of my belongings in plastic bins, some furniture had rat urine stains, it was terrible. Once Nora helped me, they moved me into another unit. What matters to me as much as the safety and security of my belongings, was working with Nora for over ten years. If you need a secure and trustworthy place with your belongings, I would definitely recommend going to see Nora at H&H, she'll help you get squared away with the right unit.

The manager "Katrina" was very friendly and helpful. Took us around to view several units. The…read moreoriginal one we wanted was not available but she was able to find us one that worked just as well. and the price is very reasonable. I would recommend this place to others.

Great experience with Mini Storage of San Anselmo, from start to finish. Lorenzo was very helpful…read moreand kind throughout my experience there. He happily walked me through the various units that they had available, and helped me find the best deal for my needs. He assisted me with payment when I was having trouble with the online payment portal, and when it came time to move everything out of my unit, made the process very quick and seamless. If I have any storage needs in the future, I will absolutely bring my business back here.

Lorenzo is the nicest person! He was very patient and understanding with me during an incredibly…read morestressful time. Just be aware that there is no actual drive-up storage as listed on the website (it's not Lorenzo's fault). You'll have to go inside for your storage unit no matter which one you get.

I had a unit here for 5 years and was very happy with it. Facilities are clean and…read moreclimate-controller, lots of cameras, and there's always a cart when you need one. Staff is really nice and communicative.

I am so glad to be done with San Rafael Self Storage. When my fiance and I moved into a condo with…read moreno garage, we decided to keep some of our belongings in storage (he builds cars as a hobby and there was nowhere in our home for all of the tools and tires). It was a short-term solution that should have been pretty uneventful, however, we found San Rafael Self Storage to be sub-par. Two major issues accelerated our choice to move things out quickly after we moved into our house. 1. Leak in the roof. We had our items in temperature controlled storage on purpose. In addition to car items, we also kept some keepsakes here. We were SO disappointed to find a leak had let a ton of water into our unit over the winter. Very thankfully we had our items in closed plastic bins, but this not only should not have happened, but when we reported it, their resolution was lack-luster ("you can move your things to another unit, but we do not promise there will not be leaks.") 2. Homeless people sleeping in the entry and using facilities. This is supposed to be secured storage -- we have to punch in a custom code every time we come and go. Unfortunately, the local homeless population seems to jump the (very low) barriers to the property and on several occasions I found people using the bathrooms to shower or sleeping in the building. In a facility that often has no onsite staff, such lax property security made me feel very uncomfortable being there alone or after dark. I'm not sure what better options are available, but I would certainly not recommend San Rafael Self Storage.

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

Manager Kris efficient and honorable. Great service and…read morefacilities. Thank you.

It's obvious from the moment you call genuinely stand behind the name of the…read morebusiness......Friendly!! They give the kind of "customer service " we are all looking for. They go above & beyond what you expect. When I visited the warehouse I was pleasantly surprised, it felt homie not stuffy, had a good vibe about it. I ended up renting a space in early January & am glad I did. The person whom runs the warehouse & the owner are reasonable, fair & upstanding people. I highly recommend this place if you ever need your belongings stored for short or long term they will work with you.

I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins