I had an excellent experience from start to finish. The team was professional, responsive, and…read morecommunicated clearly throughout the entire process. They arrived on time, answered all of my questions, and made a stressful situation much easier to deal with. The quality of the work was outstanding, and it's clear they take pride in what they do. If you're looking for a reliable restoration company for water damage, fire damage, mold remediation, or reconstruction, I highly recommend ServiceMaster Fire & Water Recovery by QRT. They truly care about their customers and deliver exceptional service.

We had water damage in our business in May 2023, It was a depressing day, Waking up with phone…read morecall that our business have water leakage. We wouldn't know what to do, Called our insurance and was suggested that we called service master to help dried the the floor, unfortunately after our laminated floor didn't keep its shape and start to deformed we have no choice but to have insure covered to change all the floor. It did take a while (one month) to finnish just because our insurance company is out of state and need constant back and forth emails and phone calls. I believe service master did a great job, responded to all my email and did all the work from taking off the old flooring and install a brand new one. I believe communication is everything to get the job done and they did.

My water heater had leaked and 5 days later I saw a water Mark on the ceiling below it and the…read moreupstairs bathroom. I'm a first time home owner and I kinda panicked for a bit. A friend recommended I call Manny and his team. I'm so grateful I did! From their coordination and negotiation with insurance to organizing with contractors to get the job done to helping me pick out tile for my new shower, they were so efficient and paid close attention to detail ensuring things were done right. And they were so lovely to work with! Just very genuine and kind people. They turned the whole nightmare into a fun experience as we took advantage of the opportunity to remodel our bathroom. I'm very happy with the end product and highly recommend them!!

I had a bad leak and called them, requesting their service spoke with them on the phone explaining…read moremy situation and they never responded to my request.

We had toilet overflow upstairs in Sept 2025, Bcc came in and took care of everything for us,…read moreinsurance included, I am not easy to please but Jody did just that, I changed the vanity top and it was a problem but Jody got it fixed, the plumber that came in,Tim, was also pleasant to work with along with the painter and even the drywall guys.I would definitely use them again you can't go wrong. Thank you BCC

Absolute insurance scam. After their "sister company," Robertson Restoration, charged us $17,800…read morefor remediation (they were on-site within 2 hours of the initial issue, so there was no mold or damage to walls) BCC wanted to charge $20,000+ for drywall and paint. We could have remodeled the whole kitchen for that price. They were rude on the phone, to the point of claiming that their executives have no extensions or direct lines when I wanted to complain. You can't find their people on LinkedIn or ZoomInfo - they know they are fleecing insurance companies. For the record, you're in one mental state when an emergency occurs. You'll use Google to find that solution, thinking you're in good hands for the finish work. The remediation was indeed done quickly, but the repair is a completely different animal. $20k bid for drywall & paint. No. Do not go with BCC because you think they are the only "finisher" for the project. Not the same company, even though they are probably owned by the same group. We chose a different company for the finish work, and they were able to complete the job before BCC could even get a budget approved by the insurance company. That's all you need to know about how these guys work.

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

ServiceMaster of Portland did a great job of assessing our mold & moisture damage from a broken…read moreCPVC hot water line in the crawl space. Everyone I dealt with was courteous and professional, and the demolition crew left a very clean jobsite once finished.

Overall bad experience during stressful home flooding. Initial visit from junior tech missed wet…read morespots not found until 2 weeks later by experienced manager. Meanwhile junior tech installed dehumidifier with kinked discharge hose, spilling additional water into our home. I was told field techs would return "tomorrow" multiple times, but this didn't happen, causing 1 week delay in mitigation. Office staff seemed disorganized and not focused on my case, creating additional delays. Staff didn't get my email address, then didn't get my insurance claim number, then didn't contact my insurance company. Phone staff not able to answer basic questions like, "Does your team work on weekends or will I have to wait until Monday?"

I can't say enough good things about ARS! Their team responded quickly when we had unexpected water…read moredamage, and they handled everything with professionalism and care. From the initial cleanup to the final restoration, every step was clearly communicated, and the results were amazing. Their emergency response time was fast, and the crew was knowledgeable, friendly, and respectful of our home. ARS took the stress out of a really overwhelming situation. They also worked directly with our insurance, which made things so much easier. If you're looking for a reliable restoration company for water damage, fire damage, mold remediation, or sewage cleanup--ARS is the one to call. I highly recommend them!

I had the unfortunate displeasure of having ARS Inc be the restoration company that my insurance…read morecompany selected to handle the job of getting the house back into its prior state after water damage that caused carpet upstairs and the laminate flooring downstairs to need replacement. From the beginning, I was treated as if they were doing me a favor and that the timelines and processes for the project would happen eventually and to not bother them. They would reach out to me. They gave me several speeches about exact matches for flooring and carpet probably not being possible. (Red Flag). Note that the carppet was just installed 4 months prior to the damage. I got warnings of the possible need to replace my water filters. The water filters were installed brand new weeks before the damage. The completion date for the job kept moving month by month; week by week. They made it seem like it was an inconvenience for them to interact with me and provide updates. They may it seem like my concerns around the care in the restoration were unfounded. Every single one of my concerns were realized and became sore topics. When they claimed their job was done, there were plumbing issues that were overlooked when they were "putting" everything back together, there was an alignment issue between laminate and floor in a bathroom, there were unresolved electrical issues in the kitchen, and there were issues with the carpet padding and carpet that they installed upstairs. They refused to listen to me on resolution for the carpet and carpet padding issue. Instead they reommended the cheapest and easiest path for them that would not impact their bottomline. They gaslit me and when going through their punchlist of items, they cast asperations of the veracity of what I said. In the end, I completely cut them out of the electrical and carpet work. At this point, they lost my trust because of their lack of empathy, the poor communication skills of the project coordinator and the project manager, and their inability to do (and see) the right thing. The carpet installer that completely the job - the same one I used for the inital install - removed their carpet, which was multiple shades away from the one I selected and the one that is currently in the unaffected room. He confirmed that they optimized for cheap over what was there before. he also confirmed that they used thinner padding than was there before. Also, he was able to source my old carpet and padding with no problem at all, which demonstrated that ARS Inc made convenient assertions to go down the path they wanted; rather than putting the house back to its prior state - as mandated by their agreement with the insurance company. I should also point out that all the punchlist work that had to be done, which were presented to ARS staff as if I was lying about the issues not existing before, turned out to be due to things they missed in the restoration. I strongly recommend that no one ever use this company again. I also made a formal request to my insurance company to either flag them or remove them from their preferred vendor list.

We had a large problem with water slowly leaking into our master bedroom from the outside of our…read morehouse (among other issues). When we discovered it, we were very stressed about how to start, what to do, etc. Fortunately, we found NW Prestige! They were amazing at addressing the issue, providing a solution and walking us through the steps. Troy, Junior, James and Eric were fantastic through the entire process!!! They were kind, timely, respectful and put our minds at ease. We highly recommend them and are very appreciative of all the hard work they put in!

We had an unexpected water issue and Prestige NW came through for us big time. Dalton, Carlos and…read moreErik were super responsive, so helpful and communicated constantly as they mitigated for us. They make a stressful situation way better with good energy and excellent work. Can't recommend strongly enough!

I most highly recommend USA Construction & Restoration. We had an upstairs shower water leak that…read moredestroyed our kitchen. Thankfully, we found USA Construction & Restoration who took care of everything. From dealing with insurance, water mitigation to a complete remodel of our kitchen and master bathroom. The quality of the work is amazing and their professionalism is outstanding. If you need restoration or just a remodel, call them, you will not be sorry.