This is an email I sent to the restaurant after dining there in March. Unfortunately, I never received a reply. It appears they only respond to positive feedback and aren't interested in constructive critiques.
Greetings and welcome to Anacostia!
We live in SE DC and are very happy you chose to bring your business to the neighborhood! After hearing about your restaurant from two friends, my husband and I were excited to check out the new addition to Anacostia!
We feel strongly about supporting Black-owned businesses and love to see them thrive. In that spirit, I hope you're open to my feedback.
#1. There wasn't a hostess at the stand when we walked in, which was perfectly fine, but when she did emerge she wasn't smiling (or friendly) and merely asked "can I help you?" Not "Hello, how many in your party"...or "Welcome to Sapodillas!". It didn't feel welcoming.
#2. We decided to sit at the bar and were seated for a good while before we got service or were even acknowledged. In fact, the bartender passed us a few times and it wasn't until WE asked for a drink that we got service. We watched as he made drinks, tinkered at register, washed glasses, etc. This pattern continued. It was as if he was waiting on us to signal that we needed him rather than the other way around. We're accustomed to hospitality - hello, I'll be right with you; hello, give me a minute; something.
#3. I had one cocktail and a glass of water. Once our water glasses were empty, they remained empty for the duration. Bartender never refilled our water or asked if I wanted another cocktail. I did. Actually would've order 2 more if service was better.
#4. The food. I ordered light. Kale Caesar Salad w/side of plantains. Order took awhile. This isn't an automatic deal breaker so long as it isn't a pattern. I understand teams can be short staffed at times. However, when my salad came out it was missing a KEY ingredient to a Caesar. I asked bartender about the missing Parmesan cheese. He had no clue. Said he'd check but walked away and tended to another customer. I asked a woman and she said she'd check. She returned with Parmesan cheese, but not the shaved kind that's listed on menu. It was the kind you sprinkle on pizza. I asked her when she came back about the shaved and she said the chef was out of the shaved. So...the chef sent out a Caesar Salad KNOWING it was missing the parm and hoped I wouldn't notice or thought I'd be okay with a a big plate of kale? Needless to say I was disappointed, but not as disappointed as when I returned it asking the bartender to take it off our ticket, in the presence of the who I later learned was the owner. She observed and didn't bother to inquire about my dissatisfaction OR apologize for the modified salad. I found that surprising. Normally, customer satisfaction is a high priority in the restaurant biz and I hope that is the case at Sapodillas.
We will be back, of course, because you're in our community and we want you to succeed. However, we won't keep coming back to a place that fails to provide good customer service. read more